Rogers Conversion - No Confirmation Text

[Dauntliciti]

Hello,  I have not received the new confirmation text and it has been over 90minutes. I tried the chat function with no luck and the submit ticket has been broken all day. Is there another way to reach out to support?

[Dauntliciti]

No sorry for the confusion I had my Rogers account deactivate early and then got it back online however I now need a new text message confirmation from Public 

[hTideGnow]

hi @Dauntliciti so you had incoming calls before and just stopped ?  If you had it before, you can submit support ticket . But if it never works, quicker to call porting team.

I think you providboth ways already, let us know

[Handy1]

@Dauntliciti  Ok then in that case here’s direct link for support to help instead 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dauntliciti]

It is now however I had some issues with the service this morning which could have caused it so if we could have it resubmitted I would appreciate it

[Handy1]

@Dauntliciti  I’ll send you the porting team number private message and they can re trigger the port request for you 

[softech]

@Dauntliciti 

your Rogers account is still active and can receive text without problem??

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed