Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Tried activating for a friend I referred to PM network but they were repeatedly getting credit card error. They are based in Brampton but I chose Toronto at number-selection step, then there was an error at payment page. Changed to Brampton at number...
Hi there, unfortunately i forgot my email to get access to my account. I was able to reset the passcode using 2fa with current phone number. Please let me know how i can get in, thanks!
I set up my account and on the day I received my monthly debit from my credit card bill I had a bill from Koodo on my credit card for the same amount. It has to be fraudulent, right?
Hi, I have 477 minutes left on my account as Canada-Wide Long Distance. But when I try to call to a similar within Canada number it plays the message that the call can not be completed since I have used all available minutes.I never faced such issue ...
Can anyone see if they are successful in changing their plan on the next renewal date and then they can change it back again. I have tried several times to change my plan to the $45 one with no success. It just spins. I have tried several devices in ...
I tried to login and I exceeded the amount of tries and now I don’t know what to do. What is the steps to unlock that?
I try to login my account and the next page shows :"Page ExpiredThe page you are trying to access is no longer available." Does the public mobile website get problems?
Hi,I do not have a Public Mobile number and never had one. For the past few months, I am getting charged transaction on my credit card on periodic basis. I have replaced my card, and filed fraudulent transaction complaints to my credit card company b...
I put 65 dollars in my funds to take a plan of 65 dollars but public mobile charge me 40 dollars for other plan and I don t want that plan and want 65 dollar plan. Plz can u refund my money in my public mobile funds account so I can take my plan. Th...
By mistake I added a pin to my iPhone, and when I tried to reenter the pin it locked me out. I contacted public mobile and received a pUk pin adding the pin it asked to input a new pin I did then it asked to repeat I did, but then it telling me I hav...
Upon attempt to activate a new SIM. I received error code 821. Please assist.
Will I lose my rewards (loyalty, refer a friend) if I switch to a different plan
I need to change my email on the account as I no longer have the email that is attached to the account. I no longer have access to the email that I provided at the belonging of the account set up and it needs to send me a code that I can not retrieve...
Trying to login to my account to update my credit card information however the stupid verification email always takes like 15 or 20 minutes to arrive and then it doesn't work. So i'm basically locked out of my account and can't pay my bill. Any sug...
What about Public Mobile? Are there any considerations for customers in Quebec who are affected by the ongoing power outage? It’s going on Day 4 now.
I have not used my account for 5 months. When I try to reset password I do not get an email with a security code so cannot reset.How can I contact a person to fix this?
Was was my plan changed or upgraded without my knowledge I will cancel or put to the bank for unauthorized charges
Why am i getting data warnings when i have a 20g plan and i have only used 2.4 gigs. And why do they shut my data down when i reach 5 gigs
Hello Folks, I hope you're doing well. I would like get payment information, specifically the amount of GST/HST I paid for the 2022 year. Could I please speak with someone to get this information? Thanks and take care.
Porting number from Koodo to public mobile
I am having this error message. I am a new subscriber and need to complete my onboarding to get my SIM active.I have this error message "We were not able to process your payment. Make sure all information is correct or try again with a different card...
Hi, I tried to change plan from 25 to 30, on same 3G level. Selected, clicked the "yes Change...." button, the icon besides it spinning for half an hour and still spinning. It is on chrome.I logged in on Edge and checked my account, all still same, a...
Hi I have the public mobile new SIM card package on hand and trying to porting the carrier from Fido but after I filled all the information online, the system just keeps getting stuck showing working on at least 10 mins. I tried to updated the web th...
I just ported my phone number over from Freedom Mobile. They have confirmed that the porting over was successful but I still can't use my phone number to make calls/etc. And I can't login to Public Mobile's "My Account" section even though I've creat...
Hi when I am in the USA can I still receive texts messages? Without an data and text add on? and if I don’t have the add on am I able to leave airplane mode off and it will connect to a provider down there?
I entered my Sim pin wrong 3 times and now it is asking for a puk code how do I get it?
From other posts I think I should get sms 2FA codes when logging in. I want to add roaming but can't receive email or text sms to verify. Extremely frustrating. Do I have to buy add-on before I leave Canada every time?
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