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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22070 Views
  • 181 replies
  • 24 Bravos

Resolved! data loss

had a comp 500mb data on my $10 plan no longer available was that taken away

rw3 by Good Citizen / Bon Citoyen
  • 827 Views
  • 15 replies
  • 1 Bravos

Flood of texts from Public while roaming

I'm roaming in the US and have purchased the $20 data only roaming plan. My phone has been inundated since I got here with the same text message from Public, "Sorry, your plan does not include sending texts while in the US. Incoming texts are include...

vdicecco by Great Neighbour / Super Voisin
  • 297 Views
  • 4 replies
  • 1 Bravos

Resolved! login

i have lost login infos.how do i  retrieve them back?

catalin by Great Neighbour / Super Voisin
  • 177 Views
  • 4 replies
  • 0 Bravos

Account Expired

Hi all, This morning my account was shown as 'deactivated', is there an issue with auto-payment recently? Funds appear to have not gone through.

bshfxb by Great Neighbour / Super Voisin
  • 254 Views
  • 4 replies
  • 0 Bravos

Terminate Service

My 87 year old mother-in-law has an account with Public Mobile.She stopped using the number in October 2021.She has lost the login and password and email.She keeps getting billed on her credit card.How can she stop the billing and terminate the accou...

Strider65 by Great Neighbour / Super Voisin
  • 458 Views
  • 7 replies
  • 1 Bravos

Not getting credits

Both my wife and I did not get a @$2.00 credit for using auto pay and I did not get a $1.00 credit for recommending my wife.

Resolved! Help! Cannot connect to network!

I have been trying for a week! Is there an online chat I can speak with a person! Simon is NO help! I have followed all the steps! HELP! 

PrinceCynthia by Great Neighbour / Super Voisin
  • 175 Views
  • 2 replies
  • 0 Bravos

Ticket creation not working

I cannot submit a ticket because the SUBMIT button won't highlight. Get stuck at Last Add-on. I cannot type in the answer so it won't move on to submit.

Robert_b123 by Great Neighbour / Super Voisin
  • 498 Views
  • 4 replies
  • 1 Bravos

NO NETWORK WHEN TRAVELLING ABROAD

Hello, I am currently away from Canada (India) and I am not getting any network on my phone. I need to recevive the messages from bank (OTP) for processing my transactions. I have a current active plan on my sim. Please suggest what shoul i do to get...

chetan16 by Great Neighbour / Super Voisin
  • 666 Views
  • 6 replies
  • 0 Bravos

US Add On not working?

Hi all, This morning (while still in Canada) I purchased a US add on and I’m now in the US (about 8 hours after purchasing) and my US plan doesn’t seem to be working at all. Has anyone else experienced this, and if so, what did you do?

clairereilly by Great Neighbour / Super Voisin
  • 286 Views
  • 7 replies
  • 0 Bravos

Activation code

My new iPhone XS Max is asking for an activation code and it's not reading my sim card, Can anyone help Me?

melneddow85 by Great Neighbour / Super Voisin
  • 352 Views
  • 5 replies
  • 0 Bravos

Available Pakistan add on time

I have 530 mins available time for calling Pakistan. However operator is saying I have no balance.

Kabir by Great Neighbour / Super Voisin
  • 524 Views
  • 12 replies
  • 1 Bravos

Resolved! Happy anniversary rewards

does the old system still reward for happy anniversary program (i.e. 10 points ($10) per year)?

tao by Good Citizen / Bon Citoyen
  • 1040 Views
  • 21 replies
  • 1 Bravos

Follow up to Autopay issue - account reactivated but double payment

On April 1st, PM deactivated my plan due to an Autopay failure.  Based on the advice of this community, I made a manual payment to reactivate my current plan.  This worked. However, AFTER making the manual payment, PM automatically topped up my accou...

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Jahir by Good Citizen / Bon Citoyen
  • 448 Views
  • 7 replies
  • 3 Bravos

Resolved! my previous carrier

Hi, Immediately prior to joining PM years ago, can u please confirm who was my previous carrier? Thanks,Rodolfo

rudavil by Good Citizen / Bon Citoyen
  • 915 Views
  • 14 replies
  • 0 Bravos

Transferring from Koodo Prepaid

I activated my sim card and want to transfer my number from Koodo prepaid. I have already submitted a ticked but no one reached me out to do the transfer. What should I supposed to do now?

shabibpour by Great Neighbour / Super Voisin
  • 475 Views
  • 8 replies
  • 1 Bravos

Phone number

Is there someone we can talk to about account issue?

gnutov by Great Neighbour / Super Voisin
  • 647 Views
  • 11 replies
  • 0 Bravos

Cell phone reactivated

My credit card date expired and money was due yesterday, you suspended my account. I have changed credit card to a different one and I want to know if my phone and my daughters phone are back working. I have auto pay set up. xxxxxxxxxxxxxx and xxxxxx...

Druthers2022 by Great Neighbour / Super Voisin
  • 240 Views
  • 5 replies
  • 0 Bravos

Resolved! no service

I applied for activation of my phone with public mobile Friday Apr.22 Put in info and sim card and payment was applied to credit card but phone is not working, saying no service. please help

mex96 by Great Neighbour / Super Voisin
  • 423 Views
  • 6 replies
  • 0 Bravos

login disabled

tried to login using my email and password, says it's disabled. what do I do?Last payment came out fine.

seantrip by Great Neighbour / Super Voisin
  • 579 Views
  • 6 replies
  • 0 Bravos

Resolved! Autopay failing this month frequently

I help out a number of my friends and family with their public mobile phone management.  This month four (4) out of 20 people on autopay had it fail and then Public suspended service.  What's happening ?  Each person had a different payment credit ca...

Irenkao by Great Neighbour / Super Voisin
  • 310 Views
  • 4 replies
  • 2 Bravos

Swapping SIM

Hi, I would like to swap my SIM card to an old Nokia flip phone but it's asking for a restriction code? Please advise,Rodolfo

rudavil by Good Citizen / Bon Citoyen
  • 409 Views
  • 12 replies
  • 0 Bravos

Resolved! Payment - unable to pay

Hello,I registered this account for my father and trying to pay for him.I keep getting rejection when I tried to pay from the credit card.  I used exactly same as other institutions like telus.  they accept my payment, so no issue with my credit card...

boyoonlee by Good Citizen / Bon Citoyen
  • 775 Views
  • 13 replies
  • 1 Bravos

Can’t reset password

Hi, my name is Stephanie Broadhurst and i am trying to sign in to my public mobile account and I’ve tried resetting the password but I was what would seem that it was successfully changed. But then when I actually sign in with the new password it wou...

sbroadhurst7 by Great Neighbour / Super Voisin
  • 293 Views
  • 5 replies
  • 0 Bravos
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