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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My credit card is being charged for one of the service i have taken before from public mobile.

My credit card is being charged for one of the service i have taken before from public mobile. I do not use any public mobile sim card now but my credit card still being charged for the service. I would like to know how I can stop that. I also forgot...

Request for a new number transfer.

I transferred my number on the app a day ago, and it still says SOS. I checked on my old provider Telus and it said "Your number transfer was cancelled. If you still want to transfer your number, please submit a new request."Not sure where to submit ...

Double billing

How do I get a hold of customer service for help on being double billed

Resolved! New subscription plan

My current subscription plan will be ended on next month, now PM has a Black Friday good deal offer. Is possible buy the new plan now but activate when my current plan end (next month)?

Sim card cost dropped to $5 from $10 when I got the Black Friday deal. Price difference back?

Hi. As of the subject, I ported over to Public Mobile for the Black Friday deal by purchasing a physical sim card directly. It was $10 at the time. A few days later, the cost of the sim card dropped to $5 as part of the same Black Friday deal. Is it ...

My account is stuck in an activation loop, but I'm already activated

So I went to update the payment method on my account and now every time I try to log into my account, it asks me to set up a new sim card and choose a subscription. I can't access my account overview page at all, as every time I log in it takes me to...

Resolved! New subscription has to have a new email?

If I need to sign up a new subscription. Do I have to start a new email? Is one line with one email? Thanks!

Switching existing PM esim from old to new device

Please tell me process to Switching existing PM esim from old to new device.From google pixel 4a to pixel 8

Resolved! Referral code

We missed putting in he referral code at sign up and want to put on file now? How can we do this?

Payment went through however activation unsuccessful error code 820

Please assist , new customer switched over , I’ve successfully made my account payment went through than received an error message number 820 “ unsuccessfully activation”.Tried downloading the app and still received errors.

Subscription not activated after payment

Please port my number from Koodo.Thanks

unable to activate eSIM

Yesterday I transferred from Fido to public mobile, however, my eSIM card cannot be activated. Is there someone who can assist me, if not what should I do now? My phone is a iPhone 13 Pro

How to change plan to $29 for 10 G

it is showing on the website but when I log in, it doesn't show

Black Friday deals for existing customer ?

I’m a customer since 2021 and was interested in changing my plan to 29$ 10gb data special offer. All the Black Friday plans I’ve checked have said “new activations only” in the offer details section. But I’ve seen some conflicting answers in the com...

transfer problems

it has been over two days since i signed up for public and requested to transfer my number from bell. none of the chatbot suggestions have worked. So what do i do now? Do i just wait? Do i need to do something?

Service

My wife’s account is set to auto renew but it didn’t money was available. She tried to put a payment on it and it went to my account. Now my account has $70 available funds but now she can’t even access hers. I’ve tried to contact support but keep ge...

How to change Black Friday plan?

Hi,I subscribed public mobile $40 for 40G on Thursday 23/11 but they have a new $34 for 40G plan now. I haven't received SIM card yet and haven't activated it. So that I want to change it to the cheaper plan. Can someone tell me how to do?Thank y...

Resolved! Port-in trouble

After some difficulty signing up yesterday it looks like I'm good to go with a temporary PM number. I've since tried porting my old Fido number in and recieved the text from Fido confirming the port, to which I responded YES. Almost immediately I re...

Resolved! Switching Subscription and Keep the Old Reward Plan

I just switched subscription to the Black Friday $34 40G Plan at the renewal date. However, when I went to the payment page, it showed the next payment is $34 but not showing any loyalty and autopay discount. Does that mean I am now with the new poin...

data usage

My plan has 50GB data. My current usage is under 5GB, but I do not have any access to any data when I am outside the Wifi coverage. Can anyone help me? Thank you,Yebo Shen

Issue when activating and porting number

I just tried to activate my PM account with a physical SIM that I received in the mail from PM. I am switching and moving a number from Telus, and went through the whole activation process. It seemed like I was near the end of the process and I thoug...

Resolved! Profile

How to access my “Profile” in my account? Cannot find it.

Plan not available

My wife and I were on the same type of plan ($25/month, 1gb data). I logged in to my account and upgraded to the $29/month, 10gb plan. I then logged into her account and tried to do the same thing but it doesn't show that plan as available. The lo...

Tried to switch plan to $29/mo. 10 GB 4G, but no change reflected and plan no longer available?

Hi! I've been struggling with the Public Mobile website over the past day and after many tries, finally managed to select the $29/mo. 10 GB 4GB plan. However, I never received a confirmation, and when I log in to my account again, no subscription cha...

Tried to switch to $29 plan yesterday but the site was failing on payment

I tried to switch to his plan yesterday but the site would not let me and now it is gone, can some agent contact me and please switch me over?https://subscribe.publicmobile.ca/en/on/activation/plans/10GB-4Gspeed2 Thank you!

Still no service with the new SIM card

I tried to contact the CS_Agent , she got back to me vertifying and port is completed. I check my phone is still shows "SOS" not able to make and receive phone calls for two days already. Not sure if the agent is day off or not but I didn't get reply...

Switching from $34 Plan 20GB to $34 Plan 40GB

Hi, I switched my plan online to $34/20GB plan to be effective at next renewal (Dec 11) last week. I see the black Friday promotional plan $34 for 40 GB @ 5G. Will my upcoming subscription will automatically be 40 GB @ 5G? Even after I selected the $...

Referal bonus

Hi, I used a referal code on sign up but don't see the 10$ credit. Is this applied in the second month ?

Switching to Black Friday Plan Not Available

I am trying to switch to Black Friday Promo plan $34 40GB 5G plan. However, when I select "change subscription", it doesn't show this plan.From the advertised plan, it doesn't say anywhere that the plan is for new customers only. So, I should be able...

Bill credit

Of course I wasn't able to switch my subscription yesterday, since this site is ghetto, and my old plan renewed this morning at 2am. I was able to finally switch plans today, but have still been charged for my old plan. When you go to renew it says y...

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