Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My plan has 50GB data. My current usage is under 5GB, but I do not have any access to any data when I am outside the Wifi coverage. Can anyone help me? Thank you,Yebo Shen
I just tried to activate my PM account with a physical SIM that I received in the mail from PM. I am switching and moving a number from Telus, and went through the whole activation process. It seemed like I was near the end of the process and I thoug...
How to access my “Profile” in my account? Cannot find it.
My wife and I were on the same type of plan ($25/month, 1gb data). I logged in to my account and upgraded to the $29/month, 10gb plan. I then logged into her account and tried to do the same thing but it doesn't show that plan as available. The lo...
Hi! I've been struggling with the Public Mobile website over the past day and after many tries, finally managed to select the $29/mo. 10 GB 4GB plan. However, I never received a confirmation, and when I log in to my account again, no subscription cha...
I tried to switch to his plan yesterday but the site would not let me and now it is gone, can some agent contact me and please switch me over?https://subscribe.publicmobile.ca/en/on/activation/plans/10GB-4Gspeed2 Thank you!
I tried to contact the CS_Agent , she got back to me vertifying and port is completed. I check my phone is still shows "SOS" not able to make and receive phone calls for two days already. Not sure if the agent is day off or not but I didn't get reply...
Hi, I switched my plan online to $34/20GB plan to be effective at next renewal (Dec 11) last week. I see the black Friday promotional plan $34 for 40 GB @ 5G. Will my upcoming subscription will automatically be 40 GB @ 5G? Even after I selected the $...
Hi, I used a referal code on sign up but don't see the 10$ credit. Is this applied in the second month ?
I am trying to switch to Black Friday Promo plan $34 40GB 5G plan. However, when I select "change subscription", it doesn't show this plan.From the advertised plan, it doesn't say anywhere that the plan is for new customers only. So, I should be able...
Of course I wasn't able to switch my subscription yesterday, since this site is ghetto, and my old plan renewed this morning at 2am. I was able to finally switch plans today, but have still been charged for my old plan. When you go to renew it says y...
The esim ($0 at activation) installation didn't work, and I had to pay $5 for the esim. How can I get this $5.60 (taxes included) refunded? The offer was $34 (40gb 5g data) including $0 esim.Also, I used my friend's referral code but it didn't work o...
Hi, guys, I was able to switch to the 40GB from 20GB this morning. The pending plan will start on the renewal in Dec. However the pending new plan just shows $34 5G but does not say 40GB at all. I went in and out a few times to verify but still not s...
Hi there,I paid for the service last night and got a confirmation email saying payment went through, checked with my bank as well.Downloaded the app and tried activating e sim, failed activation.I logged into my account and its asking for a payment a...
Hi all,I ported over from Fizz yesterday to the $34 5G plan with 40GB. During the porting process it told me there was an issue and it'd couldn't complete it, however in the end the system seems to have worked itself out. I've tested calls, SMS and d...
My phone is not working I can’t receive any phone calls outgoing calls only
Good morning,I signed up for public mobile last night for the $34/40G plan and chose the esim option. There was an issue with porting my phone number, and I received a text from Public Mobile saying transferring failed despite I replied "yes" to the...
My number transfer from landline is incomplete and I’ve submitted a ticket for it. At the same time, I’m unable to login and authenticate my account fully as I’m unable to receive a text message. How do I work around this to get access to my account ...
SMS confirmedApp eSIM setup completeVirgin service stoppedno mobile service nowCant call or text anyoneHELP
Good Morning, Signed up for the promo, was billed although during activation received a 820 at the end advising to post in the community, due to latency after many attempts I was never able to login. Attempted again this morning and was welcomed by t...
my sirvice is not working
Hello,I signed up for public yesterday, got a new number, and installed the esim to try out the service. Everything was good.this morning I initiated a transfer from my profile, to bring my old number from Koodo postpaid over. Everything is successfu...
I might switch from the $39/20gb/4g plan to the black Friday $34/40gb/5g plan. (Seems like a no-brainer)But I've got $7/m in loyalty. Will this plan switch also switch me to the newer loyalty plan, which doesn't seem to be as good? Or will I retain m...
Hello,I'm new to Public Mobile. Is there really no live chat with customer support agent? You can only submit a ticket (that doesn't work - 404 ERROR)?In the meantime, I'd like to ask for help regarding double payment:On November 11, I joined and pur...
Like many of you, despite many hours of effort, I wasn't able to access the system to change my subscription to this great plan yesterday. However, just now, I was able to switch to this plan on all of 6 of my accounts. It gave me the option to switc...
Just tried to port my number From Freedom Mobile over to Public Mobile.I literally copied/pasted my info from my latest invoice to avoid any typos.About 1 or 2 minutes after submitting the info on PM's side, I actually got the text from Freedom askin...
iPhone 8 to 5G
Hello, I saw someone posted a offer and it's gone. I wonder if there's a chance to get this offer. Thanks.
