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Good Citizen / Bon Citoyen

Got error on activation

Error Code 821

Please advise


Good Citizen / Bon Citoyen

I now went through activation again, picking a new phone number.

Account created.

When using the menu option and I try transfer the phone number (from Koodo postpaid) it says "phone number not eligible for port"

Good Citizen / Bon Citoyen

Sorry, when I try activation again, the SIM number is recognized, but the phone number is not (says "please enter a Canadian phone number")

Good Citizen / Bon Citoyen

Thanks for the quick reply.

Just to reiterate, the PM account was NOT created...

If the account is created, use the Change Number feature in Self Serve to do the port. 


Make sure Koodo account # is used, put old SIM in device to get text to enable port, reply YES, then put PM SIM back in, and you're good to go!



Good Citizen / Bon Citoyen

Hmm, it's quite messy:

I used IMEI

The Public Mobile account didn't get created

The phone number is still with the old provider (Koodo postpaid)

The payment went through

I now tried again to register from another browser, and the SIM number is no longer getting recognized




Mayor / Maire



When you were going through the activation process, did you use the IMEI number versus the account number?


Check to see if the payment went through and the account is created. If not, try again using a desktop device and ensure you use the prior provider account number to port the number.