activating a new sim

[Teshwar]

hi need some info as to how to activate a new sim card. i placed my account on hold cause i thought i lost my phone but it turns out my phone was bujrried in a mud slide and not reachable. so i ordererd a new phone and a new sim card via amazon. now how do i activate this new sim card on my old account which is on hold without loosing my number or account statues.  

[slusagm]

if the old sim card still in the old phone, you can remove the sim card and put it in the new phone

if you need to use the new sim card on the new phone, just login My Account, go to Profile page and update sim card number there (or use app, go to Account page and update sim card)

if trouble receiving 2FA , click Didn't receive code and choose Send email

but if you cannot login at all, ask PM to help.  Since your account is locked, you will need support agent to help.  Please send them a message

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437