eSim activation help

[Chalida]

Hello, I am a new customer from Thailand. Because my phone's Google Play Store is region-locked, I could not download the Public Mobile app on my Samsung Galaxy Z Flip 7 to activate my new plan. To try and fix it, I logged into my account using the app on my husband's phone. Unfortunately, the app automatically pushed and installed my new Canadian eSIM profile directly into HIS phone instead of giving me a QR code to scan. Need help removing the eSIM profile from his device and activating on mine. Thank you!

[BKNS27]

@Chalida 

You might want to check your husband’s phone to see if his number on his phone is still working. 
It might be superseded with the new eSIM installation on his phone.

If it was then a CS_Agent can help you with that too.

https://publicmobile.ca/en/get-help 

[softech]

@Chalida you can setup another Gmail account while you are in Canada and the region of that will be linked to Canada 

Then on your phones Settings > Accounts & Backup > Managed Account, add the new Google account.  Then go to Play Store and change the profile to the new account and you will be able to download PM app.  You can change the Play store profile back to the original one after