Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i need to change my credit card number, because i have another card
Fido is telling me that the transfer needs to be authorized by PM... Can you please help
My husband’s phone is completely destroyed (water damage) and had an eSIM.He cannot receive the verification code to log into his account.Please help me bypass verification and transfer his number to a new eSIM on a new phone.
I have an iphone X, when I signed up I paid for an esim card, the esim card came back not compatible, I spoke to Public Mobile and they suggested I order one of their Sim Cards which I did. When I put the sim card in it comes up not compatible. Has...
I went to Shoppers Drug Mart and bought 4 $40.00 vouchers, 2 went into the wallet, and the other 2 could not be loaded. I bought them on Saturday in Whitby on 3100 Garden Street, Reference # 105379. The 2 vouchers that did not load 1) Blackhawk ID# ...
I've just paid for the plan and esim, but when I tried to complete sign up I'm getting a notification that my device isn't esim compatible. It's saying I have the option to purchase a physical sim and get a refund for my esim but it just keeps taking...
I no longer need my Can-USA-Mexico plan, and I would like to have a lower monthly payment account, but when I go to change my subscription, it doesn't show this option. How can I change my plan to a lower monthly fee account that is?
I am attempting to port out. I responded yes to the text message but nothing has happened since yesterday. How long will it be?
25 dollars for 80 gb per month only applies to NEW customers?existing customers get only 10 gb for that price?why does PM want customers to leave to other carriers to get a similar deal?
I need help with a new subscription. My phone SIM is lost, and I can't log in online because the email box was my daughter's and isn't receiving any new emails.
Hello.I forgot to update my credit card information after it changed, and now I can't use the plan I was getting with the promotion.
I purchased a SIM card online yesterday, and the website showed that the payment was unsuccessful. I tried three times. This morning, I attempted it again, and it still showed as failed. However, I confirmed with my bank, and they said the payments w...
Is the current deal a two year locked in price or a two year contract? I can't find the fine print?
Trying to upgrade my plan but gets stuck on loading ....tried multiple times
over 6 hrs still no activation or service ,, no call text or data, done everything
I pay more for the plan but today offers shows more than double of my data for new customers, can i get that or i have to cancel this number and get the new one?
Hello,I recently transferred my number from Bell to Public Mobile via eSIM on an iPhone 11. I am experiencing the following:My phone number is not appearing in "My Number" under Settings > Phone.I am receiving "MMS Messaging Requires Your Phone Numbe...
Hello,I am in the process of porting my number out of PM to another Service Provider. But it is asking for a PIN. How do I find out what it is?Thanks
Hey everyone!I recently ported out from Fizz and I’m on Step 5 of my new activation with PM, which is setting up my number. When I attempt to transfer my #, it says "Invalid Phone Number - Please enter a valid Canadian phone number." When I try to ...
Hi there I am trying to port my existing number from Koodo Prepaid to Public Mobile but it says it's invalid number and doesn't let proceed further.
Hello,Cant Login into account.I have subscription payments - But cant log in and even not able to change the password.
Hello public Mobile give existing customers on higher plans better deals and especially customers who have been with you for years the marketing tactic only works for certain time as each time you drop a plan other competitors such as freedom Mobile ...
Hi. My son is currently having trouble with RCS not being able to connect (we just ported his number over). Did you figure out how to fix the issue?
Hi,I ordered a SIM card online today, i have already bought a SIM card from the TELUS shop.Can you please cancel SIM shipment order and refund 15 dollars.Thanks,Bushra
Hello, I’m experiencing an issue with my number transfer to Public Mobile.I recently tried to transfer my number from Fizz to Public Mobile, but it seems the transfer was not completed successfully.Currently:- Both SIM cards (Fizz and Public Mobile) ...
I know this topic has been discussed many times already, but the lack of a solution for international SMS is becoming a major pain point. Many Canadian banks still rely exclusively on SMS for 2FA.The possibility of being locked out of my bank account...
Hi Everyone,My plan provides me with 2 GB data. I have not used the data this month and my phone is not allowing me to activate my mobile data. I have tried restarting my phone a number of times and it does not work. I have also taken the SIM card an...
I have a new sim which needs to be activated , last time i ordered I cancelled this connection , now can a take new plan with the same sim I have ?
Hello Team,I am able to login in my public mobile account. I am not able to see my current plan and my account profile Thanks
