Community

Second line

Hello. I wonder how can I get second line in one account. My daughter use my account and I want to add one more line for me. Should I create new account for me?

problems activating account/phone

I've just finished with the application process as well as the payment process for setting up a new account. and was just using the app to transfer my old number over to public mobile, and at the last stage it says "subscription not activated" 'somet...

Data usage

I am at home using home internet most of the time. Why my data usage up to 75% of my subscription in just one week. Was that something wrong on Public Mobile usage tracking?

IM UNABLE TO ACCESS MY SERVICE

im unable to access my service it says my account is suspended my bill is paid and i'm sure there is something wrong here

Finding account number

Where can I find my account number

payment not processed

Public Mobile won't accept any of the payment methods. I've tried multiple cards, re-downloading the app, restarting the whole process and nothing is working.

Phone number transfer issue

hello, I just switched over to public from Vidéotron and my phone number seems to have never been released from Vidéotron because although both carriers said it was completed, my old phone which has my old SIM card and plan that should be deleted is ...

USA minutes

I have unlimited USA minutes plan and when I call I get a notification that all minutes used.

How do I get the email changed on my account

I believe some one recently got possession of my account password through my phone how would I go about changing pass word and any sim card that is currently working on it

Troubles logging in to app

I'm trying to purchase a new e sim for my new phone as my old phone broke 2 months ago. When I go to log in to the app, it switches to the email verification code screen for 1 second and then just goes back to the login screen again and doesn't even ...

Received text from PM stating I used 95% of data plan, but not true, also seem to be missing Add-On

Two problems:1. I received a text from PM (yes, for sure from PM) stating I had used 95% of the data included in my service.  I feel confident I did not use nearly that much, and my account history also does not show that I've used anywhere near that...

Number transfer

I missed the confirmation text deadline to transfer my number and I need them to port my phone number again.

I need to set up esim on my new phone

Please help

Data purchase

I need to purchase some data

porting a ph# of a lost phone

Phone is in the ocean.Is the only option to get a new sim then I can port?If there's another option I'd do it.Thanks!

Use of data in Mexico

Hello everyone. I am a fairly new public customer. I have the Canada Us Mexico plan. I want to confirm that my phone will work, along with data usage while I winter in Mexico. Also, does anyone have any experience using public mobile in Mexico. Thank...

Why is there no support

I messages cs agent last night, then again today. My phone broke now I need 2fa for public mobile access as well as for my email. I’m stuck in this loop and can’t get any help. It’s absolutely insane. Now they just withdraw money from my account for ...

Intermittent call completion to 705 area code

When I call a number in the 705 area code it only completes very intermittently. Most times it states I’m out of calling minutes and need to purchase more. I’m on a plan that provides unlimited calling in Canada. How can this be rectified?

subscription

My last subscription was $15/month with unlimited incoming calls and texting, with 3 GB of data and 300 min of out going calls. I updated my public app and now automatically changed my subscription to $30/month. Can I not go back to the $15/month?

"subscription not activated"

I've just finished with the application process as well as the payment process for setting up a new account. and was just using the app to transfer my old number over to public mobile, and at the last stage it says "subscription not activated" 'somet...

how to cancel a phone when I cannot login with MFA

Hi,I have two phones that I have configured with my parents in law and they lives remotely.I have used my credit card for the automatic payment but unfortunately, that was before MFA required to enter the code from the phone  itself and they are easi...

I have no network

I am a new customer and I have no network with phone. I have Esim

Payment not accepted

Hi there,I tried to pay using a Canadian registered master card (EQ) but the payment isn’t being accepted.

Logging in to my account.

I have not been able to log in to my public mobile account for days using the app

NO SERVICE!

My phone no service again from last monday.I alredy tryed  phone on/off, check e-sim, flighr mode on,/off. 

Buying Sim Cards or E-Sims with Rewards

This needs to be an option

Transferring old number

I tried transferring my old Koodo number to Public Mobile today. I replied YES to the Koodo confirmation text, but the system said there was a problem transferring my number. My SIM now shows SOS only. What should I do now? edited by computergeek541:...

Do you sell refurbished phones