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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

account info

trying to login into my account, and when I go to "MY ACCOUNT" I get message to continue activation. Ive been active for about a year, and am just trying to find out my account details, such as how much data am I paying for and should I get more, b...

My phone is suspended and I don’t know why

Why is my phone suspended

Its showing security issue for some reason.

Its showing security issue for some reason. The app and even online, i cant get into my account. I paid today for my subscription and when I went back to the app, it was okay for an hour everything was working but after that, the app is asking me to ...

Unable to complete refistration

My Sim remains unregistered. I can't receive the eversafe code required to finalize sin reg and account. As such. I get "mobile network unavailable" and "Sim card not registered " on my Samsung s10

Resolved! Text says 95% of data used, not what my web account says

I got a text that says I've used 95% of the data included in my service (can't be true), but when I log into my account on the web portal (here), it says I've barely touched it (which is true).What gives?

Resolved! subscription upgrade

Received limited offer to upgrade plan to 75GB with 5G at $35 monthly on October 14, valid until October 22, 2025. Accepted and received confirmation on October 15 the new plan would take effect on renewal date. Today, October 16 is renewal date but ...

Change payment method

How do I change my credit card number?

Resolved! Eversafe code to my phone to purchase an add-on

Going to Europe soon for about 25 days and then the U.S. I won't be able to activate a U.S. roaming plan until I land in U.S. on November 16, 2025. But currently, whenever I want to log into Public Mobile to purchase add-ons, I receive an Eversafe c...

My account access problem

I am currently in hospital and my identity verification contact method was originally set up with my landline home phone number. My account has been frozen due to unknown account payment problem but I can’t login to find why. Help please!

Use of PM serice while in the US

I,m traveling to the US for a five week stay and I subscribe to PM Can/US/Mex plan. Will I be able to use my talk, messaging and data service with out paying additional charges? Also, when I arriver in the US will I need to do anything to my phone (...

Account trouble

When I sign into my Public Mobile account it brings me to the getting started with public mobile page. I’m already an active member with public mobile and I’m not sure why I can’t access my account information.

Adding another cell to my account

Is it possible to add another cell to my account ?

Stolen phone

Hi,My phone was stolen last night and I can't log in to my account, because it is requiring 2-step verification, which I can only provide if I actually have my phone in my posession. I need to transfer my eSIM, so I can retrieve my information. The...

Resolved! travelling to Germany

I have plans to travel to Germany and need to use my phone while there. How to I set up my phone for that?

Data

Our phones are such a necessity today in this fast changing world of technology. Is Public Mobile ever going to be offering a plan with either more data or unlimited data? Thank you.

reactivating cellular connection

I have transferred my old iPhone 12 to my new iPhone 17. Both have eSims installed but I have no cellular connection (SOS)l on the new phone ...just the iPhone 12. Is this because PM will not support 2 phones at the same time. How to I initiate conn...

Data not working in USA.

I’m having trouble with my data internet while in USA. My phone is working just fine but my data is NOT. I do have more than 50GB’s left plz help!

Resolved! Apply a payment

Missed my payment, and then did the charge my card option via *611 but the amount wont apply to my subscription - is there a work around?

Help

I have being getting this error since yesterday when I try to call my mom is give a error saying b1 something the call cannot be completed please check the number again mom.If she calls me is okay, but I cannot call her edited by computergeek541: c...

Phone line and intercom

My phone ********** is connected to my apartment intercom it keeps going to my answering and to leave a message. My phone does not ring just to leave a message.

data usage Iphone to Android

Hello, i am having issues with data usage since I have a new texting buddy that has a google pixel. I have a Iphone. The pictures seem to add to data usage. Any solutions that don't include increasing my data plan?

My history is not up to date anymore

My usage history used to be live and since a few months it is 2 weeks late and not live anymore.

Changing credit card

I'm not able to update my payment method with a new credit card.

Can’t recover my Public Mobile account — “Recover Email” only sends link to unknown address (no OTP

Hi, I’m currently locked out of my Public Mobile account and can’t recover it. When I try to use the “Recover Your Email” option, it only says an email has been sent to the address linked to my account — but I no longer know which email that is.The i...

Going overseas

Will my phone work overseas like Europe?

I beleive I have unlimited minutes in Canada

Why am I getting a notice that I have no minutes lieft in my "Base Plan"?????

Issue with Payment

I've updated my card info, that remains the same but the plan is changing this month. I tried to make a payment but it's saying try later. Why

Resolved! Extra billing

At 2:42 AM on October 14th my account was charged a 'top up' fee which I did not authorize. At 8:12 AM my regular payment came out. At 7:26pm I did get a 611 text saying I only had 10 minutes left. I thought it might be a scam as I have never used...

Resolved! legacy data

Hi,I am a long time user of Public Mobile. I have legacy data from the time when it didn't expire in 30 days. 2g of 8g used. I received an email about signing up for the 4g plan. If I switch to that, will I lose all of the data in the legacy plan? I ...

Urgent Cancel account

I need to cancel my account and this has been the worst experience ever. No t able to activate my account and not able to get a hold of anyone. I will be complaining to the better business bureau next. Give me someone to call or send me confirmati...

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