Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I just subscribed to day because of the $29/mo 20GB plan, it says 3rd month free. Is there a code I need to type in to redeem this third month free? How can I be sure my third month will be free?-Thanks
Please advise on how to cancel my subscription.
Please advise on how to cancel my subscription
Hi I;m trying to get into my public mobile account but I now longer have access to the email address tied to it. How can I submit a ticket for that?
Hi I transfered my number to Public mobile from Freedom mobile but calls and data does not seem to work. I've tried everything but no progress. It's only been 12 hours or so since I purchased the plan. Could I get a refund for this and also close my ...
Two fold issue here. 1. I screwed up and didn’t check the number I gave to be transferred and typed the wrong one for the transfer. How do I alert public mobile? The 5G internet is working, and my account is registered to the number I provided, but I...
New number and account. Calls fail yet I see phone number of person trying to call me. I have restarted phone, tried airplane mode on/off/on, removed SIM card and reinserted. Account active. Unable to phone out to. Says please check the number and tr...
I saw in another thread a couple of 4g plans like $19/2GB and $20/3GB. These would be ideal for my mom as she uses between 1 and 2gb usually, making the normally listed $19/1gb plan not *quite* enough for her to switch.That thread is here: https://pr...
Hello, I’m on my last day of my billing cycle and my mobile data won’t work. It says I’m connected to 5G and have bars, but nothing works. I’ve restarted my phone and nothing. any help? I changed my credit card two months ago but I have had a payment...
Hello,I'd like to switch back to PM on an eSIM but I am currently with Fido on a physical SIM.What will happen to my phone number? Will it transfer automatically?I've only ever worked with physical SIMs so I'm new to the process.
What’s my recourse for disappearing data? I live in an area with no cell coverage for 30 miles. When I go online to check account I see 1/4 of my data used up.
How can I access to my account, see the plans you have, and choose the right one for me? It should be easy to just access my account on my phone to see the plans Pmovile has and suscribe to one, but when trying to do so, I am stuck with a message tha...
Payment accepted and then message "you've been blocked!!"
None of the help articles give any guidance to the problems I am having with 2 phones I just ported. I need to talk to someone. Is there a phone number I can call?
Hi there Public Mobile Community - newbie just enrolled phone and I see contest entry bonus for Trip to Mexico - is this entry automatic or do I have to complete entry ? I do not see any further information on same since I activated phone. Thx. Ian
Hi there,I need my account (my Public Mobile phone number) and my gmail email address to be connected. They have existed for years but were mixed up and now I can't access my account. Please help. Thank you.
Hi how do I receive sms if I’m in Taiwan
Have you ever received this message when you go to open your PM app?I get them a couple times a year. I received this one this morning and took the screenshot (as requested by others in previous threads)After the 1 minute wait, the app logged in as u...
I am currently outside Canada and am no longer receiving text messages from other countries, such as the UK and Australia. I have an eSIM plan with Public Mobile.Is it normal not to receive text messages when outside Canada with Public? Thanks!
I just got an SMS from PM for an offer of 2GB for $19. Which is 100% increase in data comparing to regular $19 plan.But most likely offer is for for 'selected few'...?This is NOT a scam!
I'm an existing Public Mobile subscriber - I bought a new phone - can I keep my existing phone plan?
Hi there,I have the Canada-US-Mexico plan and I was looking at the fine print. It says I'll be charged for calls made within the US to US numbers. Is that correct? Does that apply to both local and long distance? Thanks!
So I signed up last night 4 accounts on the $35 65GB plans, it says that I get the 3rd month free when I signed up. When I logged in today it showed that I could upgrade my plan to the $35 75GB plan on the next cycle. Does anyone know if this affe...
Service suddenly quit working even though payment method is valid and has not changed. Account shows payment history up until Feb and nothing for March.
I’ve been away for the winter, working abroad. I come back last night and my sim is showing only SOS. No network. I’ve been a Public Mobile user for years! Now I can’t even log in to my account… it’s made me create a ‘nickname’ and made me sign up t...
Hi last night I signed up my family, 4 accounts on the $35 plans, we all have new S25 phones, 2 ultras and 2 plus, my phone the ultra is the only one that shows RCS supported,all other 3 lines show not supported, disabled by your carrier. How do I ge...
An agent named Alex contacted me and I explained the problem that I am suffering since 18th of this month. I am not in a position to make or receive any call. I shared my problem on Tuesday and still there is no response from your end. This is simply...
Has there been an outage or anything in Ontario? I've been using Public Mobile for almost 2 years now with no issues. But this past week I've been having issues taking/receiving calls. Even accessing my voicemail is spotty. Always had a full mobile n...
Since I moved to Public Mobile, I no longer receive bank transaction text messages. Not being able to receive a security code impairs electronic bank transfers. Would registering the bank « phone number » in my contacts would be sufficient to solve t...
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