Community

I need to recharge my account with pin

Hello my name is Shendah Buttenham and my phone number is (###) ###-#### I just purchased a recharge to top up my account and I need to have it placed on my account before my due date on August 4PIN: ############Update by Softech: Personal info remov...

No service after changing number

I am already a public mobile subscriber and have been for a year. I changed my number yesterday and now I have no service on my phone. I have tried resetting my phone multiple times and have reset the network connection and nothing. I need help as ch...

Move eSIM from public mobile to Telus

My old phone which has public mobile esim, is dead.I want to move my esim to Telus need help with bypass text , so that Telus can pull my esim and mobile no. On their network.

How to load vouchers

No Signal After eSIM Port

Hi all, I activated my PM  account yesterday and transferred my number from TELUS. Both accounts were using eSIMs, and I replied "YES" to the port-out text message from TELUS.The issue is that I now have no signal on my phone. Since Public Mobile is ...

Phone calls

I cannot receive or make phone calls

MMS

After returning from Europe and removing my travel eSIM, the MMS Messaging option disappeared from my iPhone 14. I also no longer have a Cellular Data Network menu. I can’t send photos or links to Android phones. Can you reprovision my line and verif...

Lost/Stolen phone

Cannot access my account to freeze services. Not getting any reply from PM ! 

never got my eSim QR code email

Cancel Payments

Please cancel my subscription and stop all payments ASAP.I don't have this number anymore. Thank you.

Unable to add my new number to EverSafe

I changed my phone number and deleted the old one from my EverSafe profile. However, I am unable to add the new number to my EverSafe profile and I get an error that says "An existing EverSafe ID already exists with this phone number". My identity st...

Buying data with points?

@Is this an option?

How do I read reset my public mobile phone code

I can't pay for my phone plan. I have the passcode to sign in to my mobile app. But I don't have The Pass code that public mobile passcode, II never knew I had one when I call, I don't have it, so no I can't pay it right

Billed twice for esim

Misleading switch to Koodo

I got a misleading email to switch to koodo. Now they tell me that I need to give them my bank information. I want to go back to my old plan with you.You already charged me for the coming month.

Data left

Got a data warning, but when I sign on, I have over 5 gigs left.

Login

Cannot log into my public mobile account because I no longer have access to the email the account was setup on 

Canceling an account immediately after creating it

Can anyone advise how I cancel my account? My daughter created the account and payment was.made. but the eSIM isn't set up and nothing more was.done. all in the past hour.  I tried to contact a support person but I don’t know where their messages are...

Response from an agent

How long does it typically take for an agent to answer a private message?  Been waiting two days now.

Refund

Hi, I just recently switched to another network after purchasing a 4GB DATA, I haven't used it and was wondering if i can get refunded for unused data. 

My phone is not connected to the network and my esim is not provisioned

My phone is not connected to the network and my esim is not provisioned. I have an Iphone 12 

iMessage and incoming calls are not working

Port number was successful after a second try according to the agent I spoke to, they stopped responding to me but I still have no incoming calls, texts and my iMessage doesn’t work. Yes I restarted my phone and network setting and turned the old sim...