Phone sim card problems

[Den100]

None of the help articles give any guidance to the problems I am having with 2 phones I just ported. I need to talk to someone. Is there a phone number I can call?

[BKNS27]

@Den100 

Communication is done through dm a CS_Agent.
Remember to use 2 different email address/account.

The steps must be followed in exact order if you are porting your number over to PM:

• Make sure your old SIM is active so DON’T CANCEL serviced with them.
• Purchase a PM SIM from Amazon ($5) or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
• Download the PM app on your phone to activate the SIM. There is an option to pick a new number or
• Porting your old number = Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
• Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
• Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
• Power off the phone once porting is completed then switch to PM SIM and power on your phone.

[hTideGnow]

hi @Den100 

you can ask PM support agent to help, submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

But we would like to help too.  What problem you have? The sim not connected to the network or just not able to receive inbound calls? If the sim connects, able to make outbound calls and just not inbound calls, it is problem with the port.  You got a text from your old carrier? you replied Yes?

And you might want to remove your sim card with the old carrier, or disable the old esim, just have the PM sim or esim there and set as Active