Attempting to subscribe

[dooooer]

Payment accepted and then message "you've been blocked!!"

[BKNS27]

@dooooer 

Did you happen dispute a charge with your CC company with PM in the past?

If you did then payment must be made with vouchers for 1 year.

[hTideGnow]

hi @dooooer 

support is not chatbot only, you can message.  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[dooooer]

Tried the browser first and then the app as well.  No success with either.  They accepted and processed my credit card payment and then BLOCKED me!!  Attempted communication with them but their "Support" is only available online which seems to only be with a chat bot.  They have my money and I don't have access to their service.  I've written a complaint to the CRTC.  We'll see what happens.

[hTideGnow]

hi @dooooer 

were you using the Public Mobile app to subscribe?  if you have only used the browser, please download the Public Mobile app and try to login and continue the subscription

or if you already used the app and still unable to get out of the error, ask PM support agent to help.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage