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Lost sim card

Mayuma
Great Neighbour / Super Voisin

 Can I keep my old phone number from a lost SIM card?

2 REPLIES 2

BKNS27
Mayor / Maire

@Mayuma 

Best to login to your account and pause Subscription (AutoPay) as well.

softech
Oracle
Oracle

@Mayuma Yes, just get a new sim card and login My Account to link the new sim card, this way, you will get to keep the phone number 

get a Public Mobile sim card from


Once you got the sim card,  you can update the sim card number from either the PM app or My Account via the browser (After login, remember to resume service first if you have used Lost/Stolen to suspend the service earlier.):

If you are updating via Public Mobile app

login and go to Account page
(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email) 
click Change your Sim card and update your sim card number there

 

To update it from My Account via the browser:

login My Account to request Change Sim card
(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email) 

Go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number  )

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