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ticket

Why can I not submit a ticket online 

Minutes used on unlimited account?

I can’t place a call anymore bc an automated voice says you have used up all your minutes..  But I have a plan with unlimited minutes (Canada and US) and I never had this occur in 3 years. It is impossible to use up all minutes on an unlimited plan!

Porting a Steinbach cell number

Can a Steinbach cell number be ported to Public Mobile?

Two voicemail box

Hello,I recently transfered my number from Public Mobile to Koodo. Now, I have two voicemail box.Just you know, I removed Public Mobile SIM card from my phone and restarted it multiple time, but the issue did not resolve.Please let me know.

Transferring number to new provider

Hello, I'm trying to transfer my number from public mobile to fizz mobile. However the transfer didn't go through properly, and now fizz is saying i have to get my number reactivated with public mobile and then start the transfer process again. So ho...

Activation troubles

Hello the public mobile site is not accepting my visa debit card at trying to set up account 

duplicate add-on due to system error, and total subscription change by system without authorization

i attempted to redeem points for a U.S. add-on, but the page crashed and frown face came on saying that page was not working /down, so i could not redemm points to obtain the add-on.   So I purchased a 15 day U.S. add-on with my credit card, and rece...

Cs_agent

I have a problem with my public mobile number..its monthly auto pay but these month its suddenly not working i dont know why they suspend my number..i cant even receive call and i cant call too..i can receive sms message but if i need a verification ...

Esim not working

My Esim recently stopped working after I came back from vacation. Its activated and my plan is still active but it just shows no service on my iphone. It started a week ago and randomly started working a few days later, but just happened again and ne...

I CANT ACTIVATED MY ACCOUNT

i CANT DOWNLOAD APP, SO I CANT COMPLETE THE LAST STEP OF ACTIVATION.I TRY BY WEB PAGE BUT IT DOESNT WORK TO.I NEED TO UNSUSCRIBE PLEASE. (I DONT LIKE TO BE CHARGED EVERY MONTH IF I CANT USE IT, PLEASE

over charge for July 2026

charged for old and new plan July 27 changed plan Purchased $30 ULCW Base Plan-35GB-5G but auto pay shows payment for old plan as well as new plan

Sim card 27 days

My sim card has been in the mail for 27 days. I cannot get chatbots to help. I need a phone. Where is my SIM card

Forgotten Email Address

I have an account / plan for my son to use for emergencies.  I believe it needs its payment details updated.I don't recall the email address to access it.  I know only the mobile phone number.How may I get access to the account or is it dead now and ...

E-Sim , switch to physical sim

My current phone is using an e-sim.  It broke / non functional.  I have an older backup phone I want to use that doesn't support e-sim.  Do I have to order the sim card through my account and my number will be transferred to the new sim?  

Text for loyalty

I would like to text customer service got a text for free 10 gigs per month for 12 months loyalty was there said 40 gigs total now that ten gigs disappeared from my account but was successfully added last month.

Questions??

Hi Everyone,Was wondering has any one switched over to Koodo Postpaid? If so can you share what the offers are? Is anyone thinking of switching or prefer to stay with public? I know I asked a few questions answer one or all or just your opinion. Than...

Unable to Update Payment Info

Hello all. I tried to update my payment info twice and I keep getting the same message. ! notAbleToProcessRequest Not sure how to make this work. Would like to be able to continue to pay for my subscription. Thank you

Can’t receive calls

Error says hb1 error 

Bill payment receipt

I am looking bill payment receipts for November and December 2024.

Lpgin in

Keeps saying system error, try again which i have many times

email address

I forgot my email address when I sign up with

Problem activating

Hi, I tried to buy a package for a month while I’m in Canada. Unfortunately it won’t allow me to activate it without the app and I can’t get the app because my location can’t be set to Canada. Is there anyway to activate the package without the app? ...

Port request

My number was not transferred from bell to  public mobile. It has been 2 days now  . When contacted bell they are again requesting port request. Don't know how to deal with this situation 

Text Forwarding Internationally

Hi all,I'm planning on travelling to Europe for two months. From my understanding, public mobile is not supported on EU network. Is there a way to still receive text messages internationally? My concern is needing a verification text for importants a...

Is there a plan for 3G only areas?

I live on the Bruce Peninsula in Ontario and travel back and forth to the Toronto area from time to time.  I’ve noticed there are a lot of locations, in the more rural parts, where only 3G service is available.My iPhone connects to 3G when there is n...

Cannot sign into app to buy esim

When I try to buy an esim it directs me to use the app. I cannot log in to the public app on my new device (old phone broke) because my esim was not carried over and I cannot receive the sms with a confirmation code after signing in because that assu...

Can't get into account

Canada-US-Mexico Service

So I went to a Telus Store yesterday to pick up Physical Sim cards. My Intentions were to change from my current provide to Public Mobile. The rep there said that unfortunately the sim cards were a PAY AS YOU GO type service and that the service from...

Payment

Payment tried to come out of my account at 4:30 am today. The amount was in my account just 4 hours later so I need the money to be withdrawn. I’m am away from home now with no phone service