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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1666 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3423 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32594 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44213 Views
  • 182 replies
  • 30 Bravos

Signal network

Im encountering no signal just on and offcan you help me how to fix it!

Ed28 by Great Neighbour / Super Voisin
  • 133 Views
  • 3 replies
  • 0 Bravos

Bad phone reception in Alberta. Canmore area

The call quality has dropped off substantially in the last few days. iPhone 16 pro and 15 pro both. I can not say for sure it was after the iso iPhone upgrade to 18.3.1 but think so. anyone else or does telus/public know anything? I constantly have 1...

Shawm by Great Neighbour / Super Voisin
  • 201 Views
  • 6 replies
  • 0 Bravos

Usage report

Hello. My wife was unconscious and in hospital in Cancun from Feb 16-20. I made many emergency calls to Canada using my phone (no international plan) and my wife's phone (international plan) during this crisis. Would Public Mobile be able to provide ...

Prniel by Great Neighbour / Super Voisin
  • 128 Views
  • 3 replies
  • 0 Bravos

One time passcode

I am new with public phone.I tried to login in my account but I don't get any one time passcode. That’s why I can’t login my account.I tried to login some other accounts as well where I use my phone number for one time passcode. I also  don’t get one...

Hasanal by Great Neighbour / Super Voisin
  • 144 Views
  • 5 replies
  • 0 Bravos

Calls and text

Can only recieve calls. When try and make calls or text just get message that not connected to network. Phone recognizes my public mobile sim card

Gullygirl by Great Neighbour / Super Voisin
  • 81 Views
  • 1 replies
  • 0 Bravos

esim not working in my iphone 11

Hello,My phone was working perfectly except I was not getting verification texts.  Several esims later and now nothing works.  No data texts or phone.  I even went to apple and had them do a factory restart.  I'm going to school in the USA do you thi...

LaurenD1 by Great Neighbour / Super Voisin
  • 116 Views
  • 3 replies
  • 0 Bravos

Resolved! Have difficulty with payment method

Hi thereI am new to Public Mobile. I try to do a new subscription to the step three. It told me payment failed. I try to use mastercard to pay. I double check all the numbers and try again. It still failed. I called my mastercard, and they can't find...

Andy2036 by Great Neighbour / Super Voisin
  • 191 Views
  • 4 replies
  • 0 Bravos

Cancel a Public Mobile account

I would like to cancel cell phone number xxxxxxxxxxxxxxxxxxxxx that is billed to my credit card around the 19th of each month for $25.20CDN. The Public Mobile account for this cell phone number was activated on March 20, 2024.You can call/text me at ...

Karena2025 by Great Neighbour / Super Voisin
  • 113 Views
  • 2 replies
  • 0 Bravos

the plan for tranferring to PM

As I know, there was a plan $15 in PM for 100 mins calling, unlimited sms, and 250mb per month. but can't find it on the official website. where is it?How can I apply this $15 plan when I transfer to PM?

anita1234567 by Great Neighbour / Super Voisin
  • 94 Views
  • 2 replies
  • 0 Bravos

transfer Number

Hello its not letting me transfer my number 

TicaG by Great Neighbour / Super Voisin
  • 88 Views
  • 1 replies
  • 0 Bravos

iphone visual voicemail

I see people recording a voicemail but when I go into my iphone voicemail list with the visual voicemail, it doesn't show in the list. Where did the voicemail go? 

ningairline by Great Neighbour / Super Voisin
  • 90 Views
  • 2 replies
  • 0 Bravos

SMS problems

I can’t not use SMS messages even with wifi or data I need help and I’ve already contacted chatbot 

Ev8 by Great Neighbour / Super Voisin
  • 142 Views
  • 6 replies
  • 0 Bravos

Payment

It isn't letting me put my debit visa information in even though I put it in right.

Logan06 by Great Neighbour / Super Voisin
  • 90 Views
  • 3 replies
  • 0 Bravos

Porting Number from Koodo to PM

HI! i'm so stress because of this. Here the steps that I did:Buy new esim from PM + plan -> paid it -> add eSim to my iPhone -> it status is activating, but on PM app it says that it's activated -> restart my iPhone (cause someone said to do so) -> B...

firilanjm by Great Neighbour / Super Voisin
  • 93 Views
  • 2 replies
  • 0 Bravos

Registration

I purchased a Public Mobile sim card at the Telus store.  The sim card is written Public Mobile on it, but when i enter the number to register, it tells me that the number is not valid.

jmasselin by Great Neighbour / Super Voisin
  • 97 Views
  • 2 replies
  • 0 Bravos

Cellular Data

I am using an eSIM. After being abroad for a month and returning, my phone can make calls, but the mobile data is not connecting. How can I fix this?

Evelyn1466 by Great Neighbour / Super Voisin
  • 132 Views
  • 3 replies
  • 0 Bravos

Can't connect to network, emergency call only

My phone is woking for years, nothing changed, start from 2025 Feb, my phone can't connect to network, no call, no text message, emergency call only. I try reboot, take out SIM, and put back in. but nothing works. what else I can try? Thanks.

Daniel2005 by Great Neighbour / Super Voisin
  • 196 Views
  • 7 replies
  • 1 Bravos

Porting issues

My wife just ported from Rogers to Public. Followed all the steps but after restart still no service. Any suggestions??

atticuss66 by Good Citizen / Bon Citoyen
  • 110 Views
  • 3 replies
  • 0 Bravos

eSim

Will my eSIM, while connected to a local network for data, function in a country where Public Mobile does not provide coverage?

mni by Great Neighbour / Super Voisin
  • 119 Views
  • 5 replies
  • 0 Bravos

It says I don’t have an active account

It’s the last day of the month I noticed I couldn’t make any calls. I just updated my payment information in case there was an issue, when I try to call is says. We cant complete call there’s no active account - please advise asap

MV1990 by Great Neighbour / Super Voisin
  • 111 Views
  • 3 replies
  • 0 Bravos

Cancel and refund

I have a sim and have paid but I cannot download the app and therefore cannot complete activation. I have spend hours on this and am out of time so I want to cancel and go with a provider that can activate service

CharlesMitz by Great Neighbour / Super Voisin
  • 228 Views
  • 7 replies
  • 0 Bravos

Issue with porting number

 I am a new customer. Put request for transfer the current number. However, I typed incorrect account number of my current carrier. I have no clue what to do next. I have nobody to tell that I provided incorrect number. I want to provide correct numb...

Tahir1961 by Great Neighbour / Super Voisin
  • 93 Views
  • 2 replies
  • 0 Bravos

Can't seem to pay

My account isn't letting me pay or change my pin for to pay over the phone. I've got my credit card on it and still nothing. Can't make calls or texts

Xanderg by Great Neighbour / Super Voisin
  • 95 Views
  • 2 replies
  • 0 Bravos
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