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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Public --> Telus Porting

Hi Guys, I am having an issue when I am trying to port my number from Public to Telus but unable to do it. Tried to call Telus and they said this number is not active on Public Mobile. I am receiving and dialing call from this number without any issu...

Activation

Hi all, I think I have submitted ok but how do I know? How do I know when its done, and when should I put my sim card in. Thank you

Resolved! how to make one time payment

My account got suspended but there is no way using myaccount to make one time payment. I don't know my 4-digit pin (I reached out to an agent in a separate inquiry to reset this) and the instruction provided on the public mobile website is not accura...

Resolved! New PM subscriber - phone ported, but text messages not being received

Hi i just activated my PM SIM and ported my old number over. Voice seems to work, but the SMS is not working.

No longer able to place orders intl calls

Hello, I had 500 minutes bonus intl calls before I used to call Morocco many times. recently it stopped working, I now have an unused 500 minutes bonus, each time I try it tels me “5B1 you have reached a number that is not equipped to receive phone c...

Subscription Change not reflected on Public App

I changed my subscription to a new plan on Nov 24th. The Public mobile app is still showing my old plan. When I sign in on the Public site it shows the upgraded Subscription but not on the app.

Overcharged for a year!

Ok, granted... I should have noticed before today, but...Black Friday 2023 I went looking for deals for both my wife's plan and my own. She was previously was on 3G speed and 1GB data and I was paying $21/mo. I didn't find any deals that I really l...

Number Transfer - Cancel shared account?

I just subscribed to PM and want to port my number over from Telus. My husband and son also share my Telus account - I will be signing them up for PM next. When I go through the app to transfer over my number, it wants me to authorize the cancellatio...

Re: SMS Not working

Hello, so what was the issue that they fixed? I have the exact same issue and When I contacted them they told me its not Public Mobile's issue but CHAT-R. I transferred my number from there and able to make phone calls and use data, just not sms. I a...

Resolved! Reversing Change of Plan

I texted approval to change plans at next billing cycle, but now I have reconsidered and would like to cancel before it begins - how do I do that?

Sim

I'm a new member. There is now a discount of $5 per sim. The post office is on strike and it is impossible for me to receive the sim. Can I go to the store and buy one for $10 ? Then apply for a refund of $5 ?

Not receiving port sms text

Hi there! I'm trying to move to Virgin mobile. The sales rep at Virgin requested to port my number over yesterday, but I have yet to receive the text message to confirm the change. I have submitted a ticket as well, but no response yet. I asked the V...

Switch Plan

My wife want to switch to $29 CAN-US-MEX Monthly plan. But there is no such option when she try to change subscription in her My Account. She was in a 90 days plan. Anyone can help?

Sim card

I paid my subscription and ordered a sim card on Nov 13 my sim card is in mail but due to postal strike I haven't received it. I tried to buy one at Walmart but they don't sell them anymore. What are my options. I own a samsung phone and was told it ...

Resolved! Service problems

My phone is having service issues again. This has happened before and seems to fix it self over a couple days. Is telus doing any upgrades cause my mom's phone has the same issue and she's with telus. My location is southern ontario. Signal strength ...

Calls

Switched to public mobile yesterday everything works fine but I can’t make calls

PUK. needed

I have sent 3 tickets in last 3 days and have received nothing. I can,t phone since IThe numberdidn't, get registered on network. I can,t log in

Traveling out of Canada

Hi there, traveling to Bermuda next week. I have a basic subscription and wondering what I need to add for calling/texting?

Payment

trying to change my credit card info. Just a new credit card number. I enter my info and get a message that pm can’t do it now try later. Tried 3 times last night and today. Is it just b/c server is busy with Black Friday deals???

Resolved! How to use support communities

I love the support community-great Q&A, and wonderful learning space. I have a couple of questions. Do i need to sign on (even though I signed into public mobile) to the community? And then how do I respond to posts?

Keeping plan with new number

I am thinking of getting a new phone and moving my number to that phone, then keeping my old phone and wanting a new number, but I would like to keep the plan I currently have with this new number. Is this possible? How do I do this?Thanks so much...

old number will not go through to process transfer

I am trying to put my existing number to be transferred from koodo to public but it says I need to use a valid canadian number. My number is still active in Koodo. Also I have never used an E-sim before. This will be the first time. Need Help! Thank ...

Service Plan Options Disappearing Upon Sing In

So I went onto the Public Mobile website to look at the different plans available to change to, I was looking for a cheaper option than the one I currently have which is about $34/month, a great plan, I just do not need as much data as it provides. T...

Cellular network available but can't make calls or text

Cellular network and Internet are available but can't make calls or text

SIM stuck in old phone

My SIM is stuck in my old phone. The SIM card tray broke. I can't get it out without breaking my phone. So I bought a new SIM and new phone. I transferred the Public Mobile app with the others and changed my SIM number but nothing happened. My old ph...

Sim Card

If I have a Telus Sim Card, do I need to get a new SIM card or have to get the e-sim or can I use my exisitng Telus Sim card?

Why can't I switch to the plan I want?

On the website, there a variety of plans available that do not require you to be a new subscriber. When I log into my account, only the more expensive ones are available. I do not need 20 gb or more of data, and would be fine with the $23 plan. I hav...

Porting in - Unable to active eSIM, error.

Hi, Ported in from Koodo. Tried two times to active eSIM, both failed. Now the only option I have when I log into the PM app on the phone is to receive a code to my phone number, but I don't receive the SMS. I tried scanning the QR code in my welcom...

transfer number

Good evening, I was helping my son to transfer his number to PM from Rogers. The esim is not working, he's still with Rogers after 24 hours. Please help

Resolved! Waiting for SIM Card - Canada Post Strike

I signed up on Nov 23 and requested a physical SIM card. I didn't realize that PM would try to send it via Canada Post. I'd imagine I won't be getting it anytime soon. Will I be billed for this time that I don't have access to service? Is there any ...

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