Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone, I have tried several times over the last few months to update my credit card info on file as it was set to expire. I have now lost service because I forgot to reconcile the issue sooner. I tried updating the card in incognito mode, on ch...
My account was supposedly activated end of March, however, it doesn't seem like the number was ported from Virgin Mobile and the PM eSim and VM Sim card are sharing a phone number?? I can't receive incoming calls or texts unless the VM Sim is enabled...
I have a home phone with iTalkBB, can this phone number be transferred to Public Mobile?
I have already got the SIM card that I ordered. I created an account with PM on my computer. I purchased a plan and applied the SIM card number. I installed the SIM card in my phone. Then I loaded the app as instructed. The app wants me to purchase t...
Hi, I’ve now completed all troubleshooting steps on my side as advised by someone in your team.-Installed a new eSIM-Set it as the primary line for Mobile Data, calls, and texts-Restarted my phone multiple times-Reset network settingsHowever, the iss...
Requesting my PUK info to unlock sim. I submitted a ticket but I’m not if it went through or not there was no confirmation or feedback afterwards. What’s ETA on response time and how do they contact me?
I accidentally removed my esim now I'm locked out of my public mobile 2 step verification and my emails that are tied to my phone number that are 2 step verification as well I need to recover my public mobile account to get access to my emails and ba...
How to reactive my plan because of changing new credit card? Thanks
I have a voucher that I can't add to my phone to put time on it by calling 611 now what do I do now
I need to cancel my plan
How do I enable roaming? I have the $40/month 60gb service is, Canada and Mexico. I am going to Maui in may
I started the number porting yesterday. Still nothing. The eSIM is installed and the Public Mobile Account shows as active. I get a text on the previous phone telling me I have not replied to the text. Problem is I’m not getting the original confirma...
i want new 5G plan with 175GB data but data drops to 150 when i sign in as current subscriber.....Is my continued, loyalty not equally valued to that of new subscribers?
Hi,I was using Public mobile with eSIM on one device and changed to a new device.When I purchase a new eSIM on the new one, it charged me the eSIM fee.I thought I was eligible for a free esim? Is it possible to get a refund on this?Thank you!
My account shows Your e-sim could not be installed after everything done from my side received an email of payment 15 days ago but my account is not active still . My mobile phone don’t show any network connection and public mobile number in cellular...
I want to port out my number from public mobile to freedom. They are not able to send me request.
I am having trouble transferring my number. When Virgin Mobile asked permission to transfer my number I replied Yes. I have heard nothing since and my number has not been transferred.
I can make texts and phone calls but don't have access to data if I'm not on Wi-Fi. When I was in the United States I by accident shut off my SIM card. When I turned it back on I had no access to data. I can still receive text messages and phone call...
I am a prepaid plan client of Public mobile. Can I quit my quit my plan any time and get refund for unused remaining period?
It's reducing too much data, need customer support.
I am unable to access my Phone- SIM- is PUK-locked Meesage on My Samsung a Phone
Locked out of email that is registered and payment method needs to be updated due to new visa card so phone has been suspended. I can not login to public mobile due to security verification.
Hi there, could anyone please help me. I accidentally pick esim instead of physical card, I already authorized my bank for my payment. I cannot download a public mobile app because mu phone doesn't allow me to do it, therefore I am not done setting u...
I do not have 2 phone numbers, to use the 2nd one for verification purposesplease, help.
Hi I am unable to access my account. Both my and my dad's accounts are somehow under his email, but when we log into his account with his email we only see his plan, not mine. When I went to recover email and used my phone number, it sent a confirmat...
I don't get it - there nothing there about changing my user name/ID. What am I missing????
Hi I just requested for a transfer. my number ported over but it is not working and virgin is asking for the account id I had with public, which i cannot find anywhere. I need to know my account id.
I got a new iPhone 17 pro and bought an eSIM for it but it failed part way through and now I cannot log into my account because both phones are not working to receive text messages. Can you activate my physical sim or disable the two factor authenti...
In November 2025, I signed up for Public Mobile, transferring my existing phone number from Telus. I received an email confirmation from Public Mobile that my number was transferred and my account was active (see screenshot). Public Mobile has been c...
