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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2346 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4119 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34985 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46818 Views
  • 182 replies
  • 30 Bravos

Resolved! No calling east Toronto

Since March 30 I can't send or receive calls in east Toronto (Victoria Park, Warden); texting works.However north of hwy 7 calling works as it should.What's the fix? 

SHEILAB1 by Good Citizen / Bon Citoyen
  • 296 Views
  • 11 replies
  • 0 Bravos

Resolved! Let’s complete your activation issue when logging in

I can't log into my PM account. Anytime I enter my username & password I get a message saying Let’s complete your activation and can't get passed it. I already have a plan with PM and have had one for over 1 year. There's no option to get into my act...

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raahh by Good Citizen / Bon Citoyen
  • 216 Views
  • 4 replies
  • 0 Bravos

Resolved! Network issue after recativating my subscription

I had put my subscription on hold for past couple of months. I reactivated tge service yesterday's morning and even though y online account shows it as active there is no network on my phone.I tries restarting, putting it on airoplane mode for five m...

Nasira123 by Great Neighbour / Super Voisin
  • 108 Views
  • 1 replies
  • 0 Bravos

Email issue

Had wrong email and now can't log in 

Trophywife by Great Neighbour / Super Voisin
  • 103 Views
  • 1 replies
  • 0 Bravos

Esim activation

My esim didn't activate and I don't have a phone number for 2 days. When I try to log in to the app, it send a verification code to my cellphone which is not activated so I can not log in to the app either.

Posa by Great Neighbour / Super Voisin
  • 202 Views
  • 3 replies
  • 0 Bravos

Number transfer partially filled but incomplete

i subscribed with a new number ending in 8086I then asked for a transfer of my number ending in 1972 which finally went throuh.I get my calls to my new number but when i check my number in about this phone it still shows the 8086 number and when i se...

Offers

I am not receiving promotions via texting. I do not have (5474) number blocked.

Machman69 by Great Neighbour / Super Voisin
  • 202 Views
  • 6 replies
  • 0 Bravos

Changing my phone number

Hi, my current MP phone number will be transferred to Rogers. And I want to transfer my Fido phone number to my current MP account, how to procced switching my phone number?

SiuYin by Great Neighbour / Super Voisin
  • 113 Views
  • 1 replies
  • 0 Bravos

Esim

How to activate the esim 

Kildip by Great Neighbour / Super Voisin
  • 135 Views
  • 2 replies
  • 0 Bravos

Roaming w/ Can/US plan no voice

I have plan with US Roaming, am in US and have data but cannot make voice calls. When I try I get long pause then busy signal. I have roaming turned on LTE selected and selected T-Mobile as network. Restarted phone, tried number of setting configurat...

DJay by Great Neighbour / Super Voisin
  • 219 Views
  • 6 replies
  • 0 Bravos

my account

yeserday, being in my account clicked on new offer and i got stacked.logged out and then logged in and i see endlessly message:LET'S COMPLETE YOUR ACTIVATIONI do not want to activate anything!!!!!!!!!!!I tried chatbot. TOTALLY USELESS!!!!!Can someone...

EJO by Great Neighbour / Super Voisin
  • 168 Views
  • 4 replies
  • 0 Bravos

Customer Service is TRASH

Public Mobile has THE WORST service I have ever encountered. Phone doesnt work. No one responds. Raluca has responded once and then ghosted my messages. Nothing has gotten fixed. TERRIBLE TERRIBLE phone provider. I would not recommend anyone use this...

eljaklic by Great Neighbour / Super Voisin
  • 194 Views
  • 5 replies
  • 0 Bravos

New activation - Not working

It is been nearly 48 hours since I have made payment and activated a new mobile service. I did not port a number, this a brand new number given by PM.As of now - incoming calls not working- sms not workingI can not setup My Account, as PM sends OTP a...

Kris2025 by Good Citizen / Bon Citoyen
  • 375 Views
  • 16 replies
  • 0 Bravos

Call fail

Every time i call one phone number, the call fails. Any other number that isn't public, i can call.. i am also unable to submit a ticketIts my daughters number and its the most important that i need to get through to.. can anyone help. 

Ade107 by Great Neighbour / Super Voisin
  • 144 Views
  • 3 replies
  • 0 Bravos

Activate esim for iPhone 10 XS Max

Hi,I subscribed today to 26 dollar plan for esim but when I login it says my phone is not compatible with esim I have iPhone 10 XS max on screen it says request refund for e sim and request physical card I really want to use esim please help I want t...

purple19 by Great Neighbour / Super Voisin
  • 177 Views
  • 4 replies
  • 0 Bravos

Data Collection by PM at Night

Can I prevent PM from using my data allocation to capture my phone usage details every night?  Does this data usage get taken off my monthly amount?  Is there something I can do on my iPhone to prevent this intrusion?

DanDouglas by Great Neighbour / Super Voisin
  • 118 Views
  • 3 replies
  • 0 Bravos

Resolved! Activating a PM SIM for a Telus smart hub

I've seen bits and pieces on the forum (which is great by the way), but am confused about how to move a Telus Smart Hub from Telus to PM.  I have a phone running fine with a PM number and account and I have a physical SIM card for PM that I want to u...

Sidney_Isle by Great Neighbour / Super Voisin
  • 309 Views
  • 6 replies
  • 0 Bravos

Sim hijacked

Hey my sim has been hijacked and they are remote accessing my phone and are controlling it in engineer mode. Right now I'm locked to one tower and it won't allow me to text and my data won't connect. I need a new sim card! This is the second time thi...

Membrane by Good Citizen / Bon Citoyen
  • 603 Views
  • 14 replies
  • 0 Bravos

I want to get an eSim with same phone number

Hi all, I'm currently travelling outside of North America and I accidentally broke my phone. Like. Completely broken. Due to my travels, I had to purchase a new physical sim from a new carrier to have coverage in the country I'm in. I have my physica...

Danielleee by Great Neighbour / Super Voisin
  • 215 Views
  • 4 replies
  • 0 Bravos

Problem when calling another number.

I recently got my plan, but when I make a call, I do not hear anything until the person I am calling says Hello.  I do not hear any ringing, I can't even tell if the phone is actually dialing, until the other person answers.I've never had this happen...

jtaw11 by Great Neighbour / Super Voisin
  • 228 Views
  • 4 replies
  • 0 Bravos

2FA not working after plan change

Hi.  I think my plan changed this am to the 60GB can-US-Mexico from the 50GB plan.I went to 2FA a couple of things this am. One was a payment confirmation from my bank and another a questtrade 2FA.  Neither texts came through.  I tried resetting the ...

Thewun by Great Neighbour / Super Voisin
  • 180 Views
  • 3 replies
  • 0 Bravos
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