Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently subscribed to Public Mobile and got an eSIM for my iPhone. I went through the whole activation procedure but after that my phone never gets a phone number and just shows "SOS". I cannot use the Public Mobile app or My Account on the web to...
HelloI recently returned to my country and no longer need my Public mobile service in Canada. i have already paid for my current month of service, but i would like to cancel my account so that i will not be charged again starting next month.please co...
Hi, I have just purchased the subscription and was planning to transfer from rogers to PM, but have received the message of "subscription not activated". Could anyone help me with this.Thank you!
It has been more than 5 hours and transfer is not done. I see SOS only in network and restarts didn’t help.
When I go to check my rewards total, why does it come up with my husband’s rewards total? Are our rewards linked?
I am trying to move an eSIM to a new phone, when I try logging into my account it is telling me I need to subscribe even though I’ve been subscribed for 3 years now and paying for it
I just looked at my usage summary, and realized that data is coming off my phone twice, both times at midnight or shortly after. I am definitely NOT on my phone at that time! Does anyone know why this Data is being used at this time? Has this also ha...
I am trying to buy the 30 / month plan but whenever I press it, the webpage immediately takes me to the "payment complete" webpage, shows the wrong plan, and I did not fill out any payment or address details. Not sure what to do. I have tried multip...
I am currently with a different provider and now I want to switch back to Public Mobile. I was sent a "We want you back" email with a link to some offers. When I click on "Learn More" on one of those offers, I can see a promo code.I tried adding one ...
Hello,I got a new phone and I want to transfer my current number and eSim to my new phone. Public Mobile to Public mobile. I have set up multiple accounts but I have never switched a phone on a current account. Has anyone one done this? Will I need t...
I saw $19, 3G plan, can I switch to this plan?
Dear service crew,I received a promotional text message from Public Mobile Jul 27, said that if I replied Yes1 to it then I could have the promotional subscription of 10GB, $23/month in 4G speed. I did it the next day, which was Jul 28, but nothing h...
hello there, I need to cancel an activation that was done by accident. I am trying to update my payment info as my account has been suspended, but now I am just stuck in the activation screen and I can't do anything else.
How can i talk to an agent
My Public Mobile service was suspended after my pre-authorized payment failed around July 28. I am trying to make the payment and reactivate my existing service, but I cannot access my account.I used “Recover your email” with my Public Mobile phone n...
good day .having problems with calling out on my phone,wonerding what the problem might
I am trying to access my account to upgrade my mobile package. When I try to access the website with my email and password, I am asked to complete my application. I am already connected and my phone is working as it should.What should I do next?
Will Public Mobile be selling phones in the near future?
Hello! I reactivated the line several weeks ago and still missing the email containing the eSIM QR code. I’m already back to Toronto but unable to use the service. Please email me an eSIM QR code at your earliest convenience.
I also have this problem.Furthermore, they charged it 3 times (90 day period) for a single 30 day period.My phone is a Motorola phone from 2025, claiming it doesn't support volte is absurd.
I have already close 3g settings and change to 4G of my phone after the first charge of 5CAD . Why there is still extra 5CAD charge on the bill this month, can someone help me.thanks.
Hi, I’m traveling abroad and I’m pretty sure my service has been suspended because of a credit card issue. Unfortunately I cannot login because it wants to send a code to my phone number to verify the login. I can’t retrieve the code because I cannot...
Hello, I transferred to Koodo approximately five hours after signing up. I have paid $35, and my credit was not successfully transferred to Koodo.
I'm traveling to Europe for 2 weeks - I have a esim data plan - do I remove my physical sim card when I get to Europe?
Hello, my service shows full bars but the data is not working. I tried multiple apps but nothing is loading. I already restarted my phone, toggled airplane mode on/off, tried 3G/5G/LTE, and checked APN. Is there an outage that hasn’t been reported o...
Hello,My wife and I are troubleshooting an issue with her phone. For weeks she's been able to call and receive calls normally, and then one day it just stopped.Her data still works and texting still works normally. Checked settings on the phone but...
