Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Number Transfer Problem

Hi,I am a new customer to Public Mobile and transferring from FIDO. I began the process of number transfer at 130PM but now it's 8pm and I have her to receive a text message from public Mobile confirming my number transfer nor does my calling work on...

No service, unable to submit service ticket

Ive not had any phone or internet service for days. chat bot keeps asking me to sign in to submit service ticket but link just goes to sign in to community. Where can one get any concrete help?

Suspend account ?

Is it possible to suspend an account for a period of time to retain the phone number? Or is there a cheap plan with no data just to hold the number? Thanks.

Confirming id

I am trying to complete the set-up of my phone/Sim card/phone number. It says it needs to confirm my ID, and will send a code to my new phone number, but the code never came in, and there is only a resend code option, no option to change it to an ema...

Phone call problems

Texting works but I cannot receive or make calls. There is no ringing and goes to message box. However, I cannot call the message box to received the message. Android 11 on Pixel 2.

Resolved! Transfer number

I am trying to transfer my number from chatr to public mobile, it says that my number is transfered successfully but i cant receive calls but i can make some. Can someone help me? Thank you

Resolved! Unable to Send Text Messages to Job Application Services (Amazon, Walmart, Wayfair)

I’m experiencing an issue with my Public Mobile number where I am unable to send text messages, especially to short codes or business numbers related to job applications (such as Amazon, Walmart, and Wayfair). Each time I try to send a message, it fa...

I cant access my account

Once i enter my email and password on Public Mobile website, it takes me to a page where i cant see my billing or invoices. I tried clicking on my account, but circles back to the same exact page that shows no billing or invoices....not sure why or h...

Help with data

I just got my sim in the mail and finish creating an account and put the sim in my phone. Voice calls and texts work but mobile data doesnt work. Can someone help me fix that?

Data add ons

If I buy data add on July 10 and do not use all the data, and my subscription renewal date is July 20. Do I lose my data or is it still good for 30 days.

Subscription plan

Hi—I'm in Saskatoon using the Public Mobile app and I can't find the $19/month plan. Is it still available for new customers?

Question

How do I stop getting someone else's calls and texts? This person could have been the previous owner of this number.

Resolved! HELP! Phone transfer

My old phone numbers message app is not working anymore(fido 3G issue), so i can not receive the 6-digit code. what can i do with situation.

No Ticket/Email/Call Support - Port in Take 10 days without responses

I've been waiting for 10 days with absolutely NO responses from Public Mobile regarding my port-in request. No tickets, no emails, no calls — just an AI chatbot that doesn't help.How can i deal with this?

my account

I have one account with 2 different phone numbers. One for each of my children. I can only see one phone number under the account? Yesterday I got a message for the account I couldn't see and I updated the payment method but my daughter still cannot...

Cant change email address

Hello. I need to update my email address login, but i don't have access to my current registered oneto receive a verification email. Please help. Thanks

Phone died

I have a subscription. My phone died. I got a new phone. I am logged into the public mobile app. I cannot find the eSim download to get my new phone sorted out.

Resolved! Making Calls and Sending Text Messages

While I am able to receive calls and texts, I am unable to make outgoing calls or send text messages. Could you please advise me on how to resolve this issue ASAP?Thank you for your assistance.

Not Registered on Network

Hello,I'm having an issue with my Public Mobile line. I'm unable to make calls or send messages, and I’m receiving a “Not registered on network” message on my phone. I’ve already tried restarting the phone and removing and reinserting the SIM card, b...

cancel account

port over from public mobile to freedom since i got locked out after changing my password

Change auto payment method

I had registered with auto payment and I lost my debit card . Since I was on holiday overseas, I forgot to update my new card in My account before my subscription payment due date and now that is one month over due, I log into my account to update pa...

Login issues

Have email, password etc it sends codes to phone and email but won’t let me login Wants me to resume activation??? Help

Resolved! Wifi calling

How do I turn on wifi calling?

Can’t confirm identity

Hey I’m looking for help with my account, I can’t confirm my identity when they send me a code to my phone number, it’s the correct number but I still can’t get a code and therefore can’t login to my account, can you please help.

Plans

Is there a plan that includes roaming? My son thought there was…I upgraded to $35 a day thinking this included roaming but upon closer investigation I think not

change subscription

how can I change my subscription to 1gb which is cost 19.99 cad i couldnt see it in the app but my husband use it in his phone

Resolved! Number porting

Hi- new customer- I just needed to know if there was a problem with porting my number from old carrier- I was not the primary on the account but a registered user, I was told the authorization text was answered yes but need to know before I leave thi...

Resolved! What happens to my 3g data plan?

I'm on the $25 5 GB data plan (data in 3g) and I'm in Manitoba. What happens to my plan when 3g shuts down? My phone is Volte capable

Resolved! Will my phone number stay the same when I change my plan to include the USA?

I will soon be changing my public mobile plan from one that covers only Canada to one that covers both Canada and the USA. When I make the change, will my phone number stay the same such that I will use the same number as before both in Canada and in...

Close account for my deceased husband

My husband passed away several months ago. I'm having a very difficult time trying to close his account. I've submitted a ticket that details the facts and lists his account number and cel number. I received a private message through Community that s...

Community

Forum Posts