Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I forgot to pay my public mobile acocunt, i am an old person i dont remember my email, i just need to pay my account i bought 2 vouchers and *611 does not work. Please help me, i just want to re-activate my account, i have important hospitals calls.
Hello,I have three accounts using the same credit card for payment. I was charged four times last week. How do I get in contact for a refund?
Hello,I'm an exchange student from Germany. I'll be in Canada for 10 months, so I'd like to buy an eSIM card from Public Mobile.I tried to order one through your website, but when I go to purchase the eSIM, the system asks for my IMEI number. Once I ...
Recently, WeChat works normally for text messages and voice messages, but media is extremely slow/stuck uploading and failing to send on cellular data:WeChat photos in Moments take a very long time to load or don’t load.Sending photos stuck uploading...
I have been using a Umidigi A11 phone with Public Mobile since September 2024. The network mode is set to 4G and the 4G calling (VoLTE) option is on. Everything worked well until recently.Now, on outgoing calls, there are no ringtones. Unless the per...
I want my old phone number back, pretty sure it's not being used. It's ###-###-#### my new number is ###-###-####. If it's possible that would be great I can't log into my Apple account without my old phone number.
Can I use my one plan and the same number on two phones?
I recently ported back from Fizz. Data and ongoing call works but INCOMING calls disconnect immediately. Please help.
Hi guys, I try to get a new mobile plan.It’s showing this message!ACTIVATING ERROROops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred.Error Code: M.8702 i ...
Trying to renew my subscription today out of data
Hi, I’m requesting a refund/exception for my most recent renewal.Yesterday, while my Public Mobile service was still active, I initiated a number transfer to Fizz. I did not receive the Public Mobile transfer authorization SMS, and the transfer later...
Hey, for some reason I can't can't pay for my service and now I have no way to communicate with my bank or public outside of this forum and support feature. I've it had any issues to date and there are sufficient funds in my account. How can I make a...
I’ve been trying to figure out a problem with my payment info for days now and they have been absolutely no help at all
I ordered Public Mobile Triple Sims cards as advertised on Amazon but received only the basic sim not the NanoSIM or microSD card needed for my phone. How or where do I get those sims?
I have switched to samsung galaxy to S26 on August 3rd, I also purchased eSIM on that day. It should be waive $5 3G network fee on August 21st ( next renewal day). But now I check on my account it still charge me $5 on September 20th, which it $10 ov...
I tried to port my Koodo Prepaid number to an eSIM, the system failed, my line is dead, and the chatbot is broken. Please manually push my transfer through
Hi, we live just outside Oromocto NB and have been using PM for about a year. Coverage / signal strength has been good, but about a month ago, signal strength has dropped to 1 or 2 bars and sometimes dropped altogether. Anyone else experienced this i...
how do I get a new 4 digit pin iI don’t really remember ever having one
I need to open a ticket so I can authenticate my login. Lost iPhone. Can’t get text and no longer access to email on file.
Phone was stolen last night, purchased a new phone this morning. Need my phone number ASAP so I purchased the esim on the public mobile site. Did the download, said it was installed and recognized, however it says no number and my services have not ...
Hi Public mobile users , I am highly disappointed with Public mobile service provider . I tried to switch from another service provider to PUBLIC mobile . Initially , I tried with e sim which did not work and after attempting for more than 2 hours , ...
Hi, first message in here as a potential new customer using a physical SIM card.From what I've read, installing the app is mandatory to complete the registration process. Is that still the case or is it possible to complete the process without instal...
We are in the USA, I can text and call but my Internet won’t work. I also don’t have cellular data options in my settings for data mode and roaming choices
cant get phone to send or recieve calls tired of playing with this bs
Reset account pin
Yesterday I signed up on your website and bought a plan; I’m new to Canada and only have one device with me. In the final step, it asks me to download the app from the App Store, and when I try to log in to the app, I get that error message. I need y...
Good day all,my service stoped working, i have restarted my device but it still not working, please what can i do?
why I cannot login PM app when I was in Europe?
Hello there, i havent received my sim card yet and it is more than 3 business day (yesterday friday).
