Community

I don't receive e-mails to reset my password

I had to create a new account in order to get on this Community Support 3 days ago, we tried to transfer everything from my daughter's old phone to her new phone. Since then, none of them work. She messed around with the password thinking it was her ...

Transferred from Telus and now showing SOS

I just transferred back to PM from Telus. I received a welcome email from PM and I replied SMS from Telus to verify the transfer (and received a confirmation email for the cancellation too). However, my line has been showing SOS and I have no phone s...

30-day 3G Usage Price Increase 5$

How remove 30-day 3G Usage Price Increase

Customer service

I've been waiting all day still no response or still no phone service 

3G usage price in my account

I did not request this x1 30-day 3G usage price increase. How can I get this rectified? 

E sim

I got two phones and the e sim ended up going to the other so I deleted the e sim on phone 1 and now on the app it’s saying e sim not installed and then I tried to install on phone 2 but it’s asking for a QR code so I neeed help on how to install e s...

Card wont work

Good day, I am trying to subscribe for a new account, however, my card will not work for some reason. Please provide next possible stepsthank you, Roderick

refund

Public Mobile took money out of my acount 3 days before I switched to Teluss .How do I get a refund?

Can't connect to internet using data on iphone 14

PM client: Can't connect to internet using data on iphone 14   4.64 gb out of 20 gb used  - 2 bars only where I am north west corner = TERRA NOVA  -  Richmond BC            With wifi on works fine at home  NETWORK SELECTION shows  Public Mobile and m...

Re: Number Transfer Failed

Can you send me the number?

Need payment help ASAP!

I’m trying to update my payment method but it says denied. All of my info is correct and I’ve used my card for other payments, it just won’t work with public mobile. I might have to cancel my plan because I can’t update my credit card.

esim activation

hi i transfered from fido to public mobile yesterday and now in the app is is activated. I chosed esim while doing the transfer. however in my phone it is showing esim is not activated and i need a qr code to scan from public account. I cant find it ...

must I buy a second esim?

Your special offer ended on Monday July 4? I wanted the package, so I bought it and my new phone just arrived. I have realized my esim is on my old phone that I have to surrender when I update my brand new phone.  Must I purchase another e sim? pleas...

$5 surcharge

Will the charge automatically be removed within 30 days of moving the SIM card from the old phone to the new compatible phone?  .... or do we need to let them know of the equipment change?

secondary phone on activation

My wife and I are on the same account with rogers.  I was the primary phone on the plan.  She was secondary.  I switched my phone to public a month ago.  I am now trying to switch hers .  I set up an account and was trying to send the notice to Roger...

billing

why was I charged a 30 day 3G usage price increase? 

Will my plan work in Europe

Changing payment info

How do I change payment info?   I want to use a different card  moving forward and it won't let me 

Data and Texting Does Not Work

Hi Public Moble,My data and texting does not work. Can you fix them please?Warm regards,Nancy

Data usage notification doesn't match usage history

Data usage doesn't add up. I have 105GB/month 5G plan; current cycle is June 28-July 28, 2026. I've received 611 text notifications that I've used 95% of my data. Subscription Usage on the website shows 100.45GB/105GB used. However, when I view Usage...

I lost my phone i bought a new phone i just want my active number back i need my phone number please

Lost my phone my number is still active i need my number for the new phone 

Cancel subscription

I would like to cancel my service ???

Obercharge montly payment

Please refund my 1 month I pay the plan bank automatic deductiions

10 GB one-time data bonus on 90-day plan

Hi,I received a text message with a code for a 10GB data bonus, however it does not work when trying to apply to my  account. I believe it's likely because I'm on a 90-day plan. Is there any solution to this?Thanks!

iWatch

Did you get answers? 

How can I get incoming call history from 2025?

When I go into history is is only going back 2 months and I need to access April, 2025