Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I don’t understand how an LTE plan can possibly be this brutal, other than public throttling data and thinking customers won’t notice? No, I’m not out of data…I’ve used 3/50 GB for the month. Yes, I’ve reset my networking settings, restarted the phon...
I’m currently in the us and am using an esim for data however I’m not able to use my phone to make local calls. If I purchase the US $15 plan from my account will I then be able to make calls?
Please see the attached screenshot. I was about to log in and re-subscribe to the plan, but I can’t find my account info anymore; it redirects me to activate a new number. Please help ASAP!
How do I access unlimited data plans?
I just got locked out of my sim. I turned on my phone after taking out the sim card and it says "Locked Sim" I've submitted a ticket, and I'm guessing I now wait. Hell, I didn't even know what a PUK was until 20 mins ago. What on earth is this?!Appre...
Hi since yesterday Oct 11, I am unable to use any data. Can you fix the issue as the issue still present today on Oct 12
When I was in the USA it seemed to take quite a while to send text messages with pictures I am back home in Canada and it is still taking forever for my pictures to get sent is there something that I am missing
I made my account, subscribed and downloaded the E-sim. My phone is still on the old network.I put my old phone number in when subscribing, and my cc has been charged already. I'm not sure whats wrong.
Hi- an agent suggested that I request a security code on the website to change my options for verification - how to switch it from sending a text verification code to sending an email verification code. any suggestions on how to find it?
Need support to set up eSIM when i click on payment option I can’t pay it takes me to another page
My friend is wondering if a monthly bill is sent out via email, text, or other means. Thanks for the replies
I cannot get cellular data at all with new esim. All setup was correct except now it is not working. please help.
I have log in to the system. Kindly help !
Hi, I tried transferring the number from Freedom Mobile. I can call out but not text and incoming calls goes to voice mail.I tried submitting a support ticket but the support app generates an error.Thanks jim
Mobile data became so slow (almost no internet) as a user in downtown vancouver BC. Is this related to me ending the 90days term after switching to Public? Is it always this slow? (I doubt so but the speed got slow right on the day I paid the monthly...
This might be a silly question, but as a silly guy, I was unable to find the answer. Is the new HMD Barbie flip phone compatible with Public Mobile?This is what I got off the HMD website:Max network speed: 4GNetwork bands (GSM): Quad bandNetwork band...
I wanted to port my number 437-xxx-xxxx from virgin mobile to public mobile but unfortunately virgin mobile is unable to transfer my number thats why I canceled virgin mobile account. Kindly generate a new phone number starting either 647 or 437. Wil...
My new phone does not have phone number. I need help. Everything else transferred over
My phone speeds on my iPhone 15 pro on Public 5G seem to just get worse and worse over the last few months. I often have to wait 30 seconds to get a basic website like amazon to load. Running a speed test on fast.com I'm often only seeing 10Mbps. I h...
Hi,I need to cancel the autopay from My Account. Can you please guide me on how to do it?Thank you,
Good afternoon,I already have a Public Mobile SIM card with working phone number and I can't link this to my account.When I digit the SIM card code it says "invalid SIM card".I would like to resolve this issues asap.Thanks, bigzazzu
Hi,I need to get my Public Mobile account number but I don't have access to my account because my wife created the account and we recently separated. Or is there a customer support phone number that I can call?
My parents are currently in another country and their credit card has expired so the latest auto pay did not go through. I would like to make a payment but we are unable to sign on to the account. Two factor authentication sends an SMS but that can't...
Hi! I see a promo plan at the same price as my current payment, but with more and faster data. My renewal date was yesterday, so I've already paid for this month of my current plan. If I select "Change now", instead of "Change at renewal" am I going ...
I've been trying to update my payment card on record for days now, and always get the same error. I click 'Manage Payment Method', fill in my credit card number, postal code, expiry and code. When I click to save the new information, I get the error:...
Hello,I just purchased a number on this account yesterday and the installation of the E-SIM. I also tried using the barcode set to my email but gave the same error message saying i should contact support.Please can you check this out on your ends and...
Does anyone know how to escalate a support ticket? Or how to actually call a support person? My phone line has not been working for 3 days and I cannot get anyone to help through the online system. This is part of an ongoing ticket that has been ope...
thread removed due to chronic self solutions
I was in the USA and my phone worked perfectly I just want to confirm that there would be no extra charges I have a Canada US 50 GB plan
I purchased the 10 point Reward for 1000 US calling but my phone will not allow. Restarted phone, when does it come into effect?Thanks
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