Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I hope you are doing well.I would like to request that my Public Mobile account be temporarily paused, and that my auto‑subscription (AutoPay) be disabled.At the moment, I am outside Canada and unable to access my eSIM or the phone number assoc...
Hello need to discuss data.thank you.
Hi. I'm looking to cancel my Public Mobile service and want to make sure my payment card on file is not charged again.How can I remove my credit card or payment method from my account? If it's not possible to remove it, what steps do I need to take t...
I accidentally ordered an e sim but I needed a sim sent to me
I can't get into my account because the security code still gets sent to the temporary number I was given when I first signed up. I need an agent to update my phone number but no one seems to be available.
I tried an online sim activation for PC Mobile and even got as far as receiving a text from Public mobile to confirm the switch. The online form then messed up and I could not finish it, and also two different PC Mobile agents tried to push the reque...
Since providing you with my new credit card information which reactivated my account I have not been able to make or receive phone calls, only able to send and receive texts. Why?
I activated with you over an hour ago, but phone not connecting to calls. I was to receive a 6 digit code to my assigned number that is not activated. So did not receive
How can PM resend the confirmation text if the person involved cannot connect to PM service any longer and thus cannot receive any texts at all from PM. The way I read it, the porting text from PM came in. It was answered Yes within 90 minutes. PM...
I want to regain my previous number that I changed from the public app to a new one but want the previous one because on the new one they can’t call me
I'm sorry if this message is going out twice! I can't find my original message, so something might've happened to it. I attempted to transfer my number from Public Mobile to Freedom Mobile. I received an SMS from Public Mobile to validate the transfe...
Anybody give me a link to send a message to a customer service agent? The prompts that this chat is giving me do not work. My phone no longer works the way it should because there’s something wrong with the eSIM and the coverage for Public Mobile is ...
I just logged in My Account and saw this:REFER A FRIEND, WIN 1 YEAR ON USEvery friend you refer14 to Public Mobile earns you an entry for a chance to win 1 year of service on us,plus a bonus $10 bill credit. The more you share, the better it gets.C...
Hello!I see the $25 for 25 gb plan for new users and also on my wife's account, which she was able to switch to. However, I do not see this promotion on my account but I would really like this! Please help, how can I also switch my current promotion ...
I thought the issue was fixed, but apparently every time I leave my Wi-Fi your service with Public Mobile is terrible. It shows 5G plus with two bars and it takes three minutes to even load this app to put this question out there. Why is this data co...
I have noticed in the last month or so that the above problems are occurring much too often. So much so, that I am beginning to doubt the reason for using Public Mobile. Please advise of how these issues may be fixed. Thank you.
On May 22 public mobile texted me to offer on 4G Canada-wide plans, and I replied YES1 to get a 4G 10GB plan for $23/month. I just found out that I was charged a 4G 20GB $26/month plan. Please correct the mistake. Thanks.
Cs_agent
The public mobile phone where the number was ported works for calling out. But the calls in still go to the old lineline. It's been 60hrs or so. I also cannot get confirmation numbers sent to the mobile phone, since they probably go to the old voip...
What’s the overage and charges
I am trying to Unsubscribe now for a month and I am getting a message that doing so will cancel my 50% off for 24 months promo. Any idea on this? Will I loose my promotion if I unsubscribe and subscribe after a month or so?
I imported my phone number after a little while using PM. When some people text me via MMS, it goes to both my original phone number and my imported one...? Also when I log into PM My Account, it sends the text verification to my original number. ...
I bought a new number for my business and set it up as esim. I liked the phone number I picked up, so I already published it everywhere. I asked a friend to call me on it and it worked.Then I decided to transfer my personal number from Telus to Publi...
when i call 611 it hangs up immediately on me
I'm getting 'this promo code cannot be combined with another promo code' when PMDATA10 is used on latest 10Gb promo
Is there any way to manually enter my referral code after the fact? I've been talking her into getting on PM for ages now and she finally did it and she forgot to use my code.She's on a fairly expensive plan at $40/mo. Please let me know
I'm a Canadian and have had my Canadian number for many years and would like to keep it. I need to move to the USA for school for the next several years. Some years I may be there for 8 months, others less, but point being that I may spend more time ...
I have received many offers on my phone number to increase my G/GB; reply "YES" to accept. However, I have a second number that belongs to my wife, but she never receives any offers on it. She is the one who could make use of accepting that offer. Is...
Not working for me. I am on a $40 US-CAN-MEX 100GB plan. Much above the required $24 plan limit. Error below. Any thoughts ?
