CS agent

[xetiy80226]

I cannot message CS agent anymore.  how to contact them ?

[softech · Accepted solution]

@xetiy80226 

They have changed to a new Expert Messaging system 

https://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-our-new-and-improved-Custom...

You can now open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

[slusagm]

They are gone  and a different way for Chatbot to open ticket 

Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[hairbag1]

@xetiy80226 

Open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

** If you cannot receive 2FA code via SMS and unable to open ticket, please use another email to setup a new Community account and DO NOT link a phone number to it.  You can then create an Expert Messaging ticket using that new account. 

ed; thanks softech