Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I got a great offer from Fizz 50GB + all unlimited for $27/m with Fizz. However when I tried to port my number with Fizz it says 'This phone number cannot be transferred. You’ll need to get a new number.` --- why is that?! what should I do in order t...
HiI have just gotten an eSIM after using a regular SIM card. I have only had it for 48 hours and I still can’t receive any text messages or calls. I do have data though. I can’t get sign into the website to submit a support ticket because I’m not get...
Sitting at the same spot for 15 min and have 5G+ with 3/4 bars showing. The last 5 minutes my service has slowed down considerably.How do I report, I mean I've had same issues in the past and this seems to be a regular thing.How do I open a ticket. O...
Hi! I’m new to Public. Was impressed how quick the porting was - less than an hour. Anyways, in the past week I’ve been experiencing dropped calls in the Burnaby (BC, Canada) area. Has anyone experienced that? Thanks!
Hi! I am on the 4G network but I keep on getting messages from Public Mobile that the removal of 3G network on March 1, 2027 will affect my cell phone number. Why am I receiving these messages when I am on the 4G network? Thanks.
I have $25 on my plan and I’m having trouble getting it activated. It says I need $.75 more added I need to be able to put in my debit visa in order to pay that. How do I do that
I have very poor service in my area. I usually only have one bar and sometimes have to go outside to make phone calls. Can anything be done to improve this.
HI,Ever since I purchased an eSIM for Europe, I have had problems with my phone. First, my text messages wouldn't send. I had to turn off "Primary", so now my phone is running off the "Secondary" eSIM. I also paid extra $5.00 so my eSIM is electron...
I have been away from Canada for two month and the bill payment of august didn't go through. So my account has been suspended. Now I want to make the payment to reactive my account but the website says couldn't proceed my payment at this time, please...
I set up for the new card through public and have the card but didn’t get any $100 Reddit and can’t find a way to out my public points towards my Neo are bill, is that even possible or did I misunderstand something?
I have purchased a eSIM card to transfer my plan from the physical SIM on my old phone to a new phone that supports only eSIM. I read in previous Community messages that the $5 should waived to be free ($0) before checking out. However, once I sele...
Hello,It was not clear that an eSim can not be used without downloading the PM app. My German phone is unable to download the app. Therefore please cancel and refund my account. Thank you,Flo
Tried switching to PM yesterday from Telus. Did everything as directed , got the number transferred, eSim activated and nothing. No signal. Tried buying another eSim, same thing. This is so frustrating! Can’t even fully activate account settings beca...
Hello,I ordered a Public Mobile subscription on August 25. The information suggested SIM(s) would be delivered in approximately 7-10 business days. This did not occur, and opening a ticket led to me being told to wait until 12 days had elapsed. It ha...
I am having problems with changing what is in my cart. I put in sim card but I don't need one and can't remove it. I decided oh well, just leave it, but now I can't get the 20$ offer for new activations to show up. I would just start all over but I e...
