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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to Access my account

I haven't had any reason to go into my account for a long time and now I did an upgrade with my phone and I am trying to transfer my number. I am unable to access my account. I cannot believe how difficult this is. I am using the same information an...

Resolved! How do I get reimbursed for extra credit card charges

When I was trying to transfer my phone number in the app, it kept glitching and we tried 3 times and payed the monthly fee of $43 each time. We finally stopped using the app to transfer our number and took one of public mobiles temporary phone number...

Current Subscription

My current subscription on my account/profile shows up as $34/month. I cannot tell if it was actually $34/month or if it was more, and that $34 accounts for the loyalty and other monthly discounts I have? I think it does. Second question... If I sign...

Switching plans and not getting what was promised.

On October 10, I received a text from Public Mobile that said:Public Mobile here. Don't miss out on this limited time off on a 4G subscription plan.Reply YES to get 4G 1Gb plan for only $18/month.Hurry, offer ends October 22, 2025.This offer will be ...

Carte Sim jamais recu

Unable to receive text in group chat

Hi, I have recently transferred my phone successfully. I am able to send/receive phone calls and texts from individuals. However, when I create a group chat, I don’t receive text messages from the group chat, even when I know people from the group h...

Not a question a 10/10 positive review for Public Mobile!

I am absolutely floored. Gob smacked. Stunned. I just transferred to Public Mobile from my previous carrier in less than 5 minutes. This includes picking a plan, registering an eSIM AND porting my phone number. Done! Not one issue! My number was port...

Resolved! 8 digit vs 12 account number

Hi all!I'm about to switch from Fizz to PM, just waiting on the SIM card. I'm VERY worried about the account number problems that people have had. I searched all the forums here, and the internet in general, and there seems to be no consensus. I've s...

Payment

Can I pay without a credit card. I already own my phone

Phone help

I live in Canada, why is it long distance for my neighbor to call me

transfer public mobile phone number

i want to transfer my public mobile phone number to another provider

Incoming calls not working

I recently Ported from Fido and incoming calls and messages are not working

Chancing your subscription?

duplicate thread

US travel

I have to travel to the US soon as I have family there. I see online that a burner phone is recommended. I can get one of those on Amazon. So what do I do with the burner phone in terms of setup? I imagine I can get a sim or esim from Public Mobile ...

Want to cancel account

I have access to phone but have lost access to the email associated with the account.

Account showing suspended but payment was made

Any solution I’m showing the same thing.

Account showing suspended but payment was made

My account is showing suspended but payment was made and subscription shows active on my account.

Number forward

Have an active lucky mobile account with a number I would like to forward to public sim but I don't have the lucky sim card or phone just the open account

Is there a package to use phone in Australia?

Headed down under can we add on for our account

“Paid For” Canada Wide Add On Minutes

Since the majority of us have unlimited Canada Wide minutes is there any chance that the, “Paid For” Canada Wide Add On Minutes, could be traded in for an LD plan, a bill credit, or Data that expires when used up? We did originally “pay” for them.

Unable to access email associated with account and phone service disconnected due to missed payent

Like the title says, I missed a payment because my CC was charged earlier than expected. I can't access my account because I no longer have access to the email I used to create my public mobile account. I've tried making a new account and using the S...

in store minutes

Why have the instore top up minutes been discontinued? I am not able to pay online.

payment voucher purchases down all over the city of winnipeg and system unable to process prepaid

unable to make payment either by purchasing a payment voucher as system is down so purchases a prepaid visa card and this was also declined as "unable to process request"

Resolved! Question about payment

Is there a way to change when payment is comes out of your bank account?

Clarification re: Required Information for existing Account access

So, apparently I have a CS_Agent telling me that I need to provide the following information in order for them to look at my account...Full name on account (completely understandable)Phone number associated with account (completely understandable)Add...

Promo code AFTER Subscription, how to apply

New subscriber here. After I subscribed, I get an email with a subscription Promo code that expires on Nov. 7th. But I've already subscribed! I click on the link and it takes me to the page to subscribe.Is there a way to apply the Promo code after w...

RCS stuck at Connecting

Hi RCS is stuck at connecting. I've tried all the steps to resolve. Turned off RCS, cleared cache, forced stop , reset network settings then rebooted Samsung S21. Turned RCS back on still stuck connecting. Is there a bigger issue going on?

How to replace visa card

I log in the account, but i can't payment section

I

Us calling

I am unable to call in the us or back to Canada. Texting works both ways. I put the SIM card in a iPhone with all updates and having the same problem. Texting only. Hot spot works only in the iPhone. Not the Alcatel phone.the roaming service is t mob...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Unable to Access my account

Resolved! How do I get reimbursed for extra credit card charges

Current Subscription

Switching plans and not getting what was promised.

Carte Sim jamais recu

Unable to receive text in group chat

Not a question a 10/10 positive review for Public Mobile!

Resolved! 8 digit vs 12 account number

Payment

Phone help

transfer public mobile phone number

Incoming calls not working

Chancing your subscription?

US travel

Want to cancel account

Account showing suspended but payment was made

Account showing suspended but payment was made

Number forward

Is there a package to use phone in Australia?

“Paid For” Canada Wide Add On Minutes

Unable to access email associated with account and phone service disconnected due to missed payent

in store minutes

payment voucher purchases down all over the city of winnipeg and system unable to process prepaid

Resolved! Question about payment

Clarification re: Required Information for existing Account access

Promo code AFTER Subscription, how to apply

RCS stuck at Connecting

How to replace visa card

I log in the account, but i can't payment section

Us calling

Internet connection issue

Can login to web page but not to the app

Outage in Calgary

Won’t work in Mexico

Cancel subscription