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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11902 Views
  • 109 replies
  • 28 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22855 Views
  • 183 replies
  • 25 Bravos

Resolved! Cannot receive SMS

Hi,I ported my number from a internet phone service (voip.ms) to Public Mobile last night and now when it asks me for full access, it requires me to receive an SMS to complete verification. Issue is that my previous service with voip.ms didn't let me...

Gosu by Great Neighbour / Super Voisin
  • 302 Views
  • 8 replies
  • 0 Bravos

location to pick up PM sim card

Does anyone know at what address I can pick up PM sim card in either Regina,SK or Calgary or Edmonton, Alberta? This locator https://publicmobile.ca/en/on/pick-up-SIM does not work on anywhere. Thanks!

richardsmile by Good Citizen / Bon Citoyen
  • 188 Views
  • 4 replies
  • 1 Bravos

Number Transfer issue

Hello yesterday I transferred two number from Koodo.  One worked and one is stuck.  Still get service on Koodo but no texts, just phone and data.  Got the text from Public saying port is good to restart phone but obviously not working.  Have tried fi...

DAdam by Great Neighbour / Super Voisin
  • 255 Views
  • 9 replies
  • 0 Bravos

Account access

B4 I completed the setup my phone was drowned. Cant access my account because i cant get my otc. Any suggestions?

J86 by Great Neighbour / Super Voisin
  • 92 Views
  • 2 replies
  • 0 Bravos

Resolved! Moto G play 2023 compatibility

Hi , I saw a few posts about this phone but not clear if anyone has been successful with it working seamlessly. I understand it is a 4g phone and isn't on the PM whitelist for Volte.  The phone is my elderly mother's phone and I want to bring her ove...

ccresswe by Great Neighbour / Super Voisin
  • 420 Views
  • 7 replies
  • 0 Bravos

Does public mobile accept TD debit visa?

Been having nothing but issues trying to activate my account and this is the last thing I can think of that may be stopping me. Contact my bank last night and they can see, and approved, the request for funds but for some reason I'm getting a payment...

Lemmy509 by Good Citizen / Bon Citoyen
  • 392 Views
  • 19 replies
  • 0 Bravos

Update credit card info

I am not my mom but I pay for my moms bill. How do I add my name to the updated card info. Otherwise it doesnt take the payment from my credit card. There is no blanks to put my name in the credit card info.

Genow by Great Neighbour / Super Voisin
  • 115 Views
  • 3 replies
  • 0 Bravos

Activate eSIM from overseas

Hi my wife is currently overseas and coming next week , is possible to activate a new eSIM from overseas so when she arrive in Canada it will be working ?? thankf 

Chrism1 by Great Neighbour / Super Voisin
  • 150 Views
  • 3 replies
  • 1 Bravos

Account bonus data gone

Last week received bonus data on my account because of changes with awards. I had applied to change my plan and the days was March 22 my plan ended . Since new plan of 50 GB a month appeared all bonus are no longer there. I was told by someone helpin...

Night177 by Good Citizen / Bon Citoyen
  • 317 Views
  • 13 replies
  • 0 Bravos

New Plan

I received an offer by text message for a $34/month plan for 50GB for Canada-US. I have tried to download this plan several times without success. I was wondering if someone could please help me accept this plan or tell me what i am doing wrong.

63 by Great Neighbour / Super Voisin
  • 151 Views
  • 3 replies
  • 0 Bravos

Frustration and problems

 I have never experienced such issues with Public Mobile like this before purchased add on.  Talk text.  Needed a code but was just past the border to USABacktracked. Got it working - bought talk and textso I thought!  Nothing not even in a towngot w...

Elisheva by Great Neighbour / Super Voisin
  • 178 Views
  • 4 replies
  • 1 Bravos

Payment

Hi my credit card company contacted me and told me I was double charged by public mobile. They suggested I contact public before they accelerate the issue. I tried in the community section. Received a ticket but no one ever got back to me. 

Darlene26 by Great Neighbour / Super Voisin
  • 191 Views
  • 5 replies
  • 0 Bravos

New phone Sim upgrade needed.

Hi. Finally upgraded from a SG9.No 5g on this old Sim card. I need a esim for 5g now. Loyal longterm customer. Freeor or how much? 

Pulserrr by Good Citizen / Bon Citoyen
  • 169 Views
  • 5 replies
  • 0 Bravos

eSim card installation

I was trying to install eSim card on PM app, but it was unsuccessful and it shows eSim not Installed, something didn't go right while installing your eSim. Then I went to Cellular to add eSim. And it asks me to use QR code which I did not find in my ...

richardsmile by Good Citizen / Bon Citoyen
  • 144 Views
  • 3 replies
  • 0 Bravos

payment

I was charged twice from my credit card on March 17. Please look into it. 

yuxiangjiang by Great Neighbour / Super Voisin
  • 103 Views
  • 2 replies
  • 0 Bravos

Cannot send or receive mms

 @CS_Agent please help. Any help. My wife and I are both use PM as our service provider. After the APN change. My wife can no longer send or receive mms while I can. I've made changes to her APN, added, deleted APN. Nothing works. She has a Oneplus 9...

FUDGEPumps by Great Neighbour / Super Voisin
  • 212 Views
  • 6 replies
  • 0 Bravos

Dropped Calls constantly last two weeks and 3G service???

Hello, not sure about others on this system but in the last two weeks in the Halifax and Dartmouth area to calls in Ontario and NB to family who are all on Public mobile and experiencing the same amount of dropped calls there is clearly something wro...

Mikeoj1 by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Resolved! Speed

Bought 4G but only getting 3G/LTE on iPhone 11

Whitehair by Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 0 Bravos

$29 20 GB plan

I'm unsure why new customers are offered better plans than loyal customers.Could someone clarify why only new customers can access the $29 20 GB plan, while other companies are now offering this plan to loyal customers?

Resolved! US Roaming Data not working with $34 Can/US plan

Hi! I recently switched to Public Mobile, and today is my first time using it in the US.  For some reason my voice and text works a-ok, but my data does not.  It briefly works if I disable the network and reenable it, but it stops shortly after.Yes, ...

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bwfrith by Great Neighbour / Super Voisin
  • 440 Views
  • 8 replies
  • 0 Bravos

Can’t activate eSIM

Hi, I purchased a plan with eSIM, but app says my phone isn’t compatible. iPhone XS Max and not from mainland China. Also did not receive eSIM activation email. App tells me to contact customer service agent and get refund. 

Luckyboi by Great Neighbour / Super Voisin
  • 145 Views
  • 3 replies
  • 0 Bravos

Buy or earn points

Is there a way to buy additional points? I wanted to redeem something worth 25 points but only have 20 points right now. I’m wondering if there’s a way I can buy or earn 5 points fast. 

Stormmcc by Great Neighbour / Super Voisin
  • 139 Views
  • 3 replies
  • 1 Bravos

NOT ABLE TO MAKE CREDIT CARD PAYMENT

Hi,I am trying to make payment but it give credit card validation failed error.i tried private mode, from phone , computer everything it's just not working please help.

dks3 by Great Neighbour / Super Voisin
  • 87 Views
  • 2 replies
  • 1 Bravos
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