Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have tried for 2 days to get my payment through. My payment method has not changed and everything looks good but public mobile sent me a text saying my account is on hold for payment. They say to update my payment details. My info has not chang...
I am trying to cancel my son's subscription as his father bought him a new phone with a new number, but i can't log in to do so as it asks to send a code to a number we can no longer access before it will confirm me to log in. Please advise.
Transferring Phone Number from Fido to Public Mobile. I missed the 90 min window to transfer process. I Have requested SMS message but haven't received any.
I have been with Public for.a while now, and have enrolled, automatically , in a $24 plan + $5.00 to use the 4G.I wanted $29 plan with more data. Yesterday there was an offer of 25G for $25.which had more data. Idk what plan to chose, and apparently ...
Hello gang … I am unable to switch over to Public Mobile unless and get a knew number ?? I was with Bell until this morning, I was released after answering yes to a text I received . Has anyone else had this issue ?
I referred someone today and they are now signed up with Public Mobile, will it show that somewhere
Hello,My Public Mobile phone number stopped working after my payment method expired.The last payment was made on February 9, 2026.My phone now shows No Service and calls to my number say that the number is not in service.Can my old phone number be re...
Hello guys, I need help about pausing my account. I will be travelling outside Canada for about two months and would like to temporarily stop my phone service during that time.I have a few questions:If I unsubscribe and then resubscribe two months la...
How do I get eSIM switched to new phone
Why can i not get access to my data in which I am paying for
Did you ever figure out how to change your mailing address? I cannot figure out how to change mine....
Hello,I need help with getting account information.I lost my account number and the email account connected to it.I have the phone and number only.
I would like to reduce my plan from the $40/ month to the $25/ month. This doesn't appear as an option., though there are plenty available to increase my amount. I don't call US or Mexico... ever. I don't use that much data. I don't need to pay the e...
I’m having an ongoing frustrating problem with calls not getting through and no record of recent calls when people say they have called. Messages are sometimes able to be left. Also, my outgoing calls also often won’t go through. When they do, they a...
Porting number from Public Mobile xxx xxx xxxxx to Roger’s Mobile (by replying “yes” to confirm the number transfer text message). After which the temporary phone number xxx xxx xxxx was assigned. The transfer to Roger’s Mobile was successful, the n...
How to transfer my cell number from Telus?
I just Switched to PM from Bell and I can only call numbers that have already called me, if I try to call a number that has not previously called me it instantly says call failed.
I have been using my work email for years for my public mobile account. Each time I try to change it to my personal Gmail account it gives me an error stating there's already an account associated with that email. I have no other accounts besides t...
I wish to cancel my subscription. I cannot cancel under my account. It keeps saying I need to activate my account. I have already been charged. I do not want to activate the account. I want to cancel the subscription altogether.
Hi, I received an offer on May 22 2026 for either a 4G 10GB plan for $23/month (reply YES1) or a 4G 20GB plan for $26/month (YES2). I repllied YES1 for the first offer, but I've been billed for the second plan instead.Could I please get help from a m...
I have questioned my data speeds before and was not satisfied with answers . Ever since I ported from Bell to PM I noticed my data had become almost useless. As I previously posted I now rely mostly on WIFI when not only at home but even when I’m at...
My son's plan will renewal on July 2nd. But he has a $20 plan and I would like to update it to the new $25 plan and take advantage of the 10GB extra. However, the 10GB code expires next Friday.So, can I use Change on Renewal and apply the code so t...
I have 250 M data per month. Each month lose 100 M on the first day of my subscription. Ie. today June 17. I have had my LTE turned off for 2 days. Every month this happens
Just noticed this offer in my account 25GB for $25 4G speed 30 day cycle is this plan interest any of you be sure to check your accounts for it make the change if it’s available to you . I have made plan change for next renewal great to see good pla...
What do i have to do to keep same number and what are my options.
So it was working fine for the last year. Then fb outage last week logged a bunch of people out of their accounts. It started with asking fb text verification at every login which was working fine. Then when the actual outage happened I was just gett...
Paid $20 for additional data but it is not being reflected on my account for the extra data, please help?
My phone is an Australian phone and therefore I can't download the app and use this service. Can I get a refund?
I was double charged for the same plan, the 22/month 4G one, I was charged 24.64+ by both Bell Media, and then By Public Mobile and I am unsure, why.
My new phone eSIM will not activate
