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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Kodoo Promo

I just did it. Seemed to go ok. I had Amazon prime before. How do I know if it is now covered by the Kodoo promo? When o go in the Amazon account it still shows the old Amazon fee and no mention of Kodoo

Stuck Login loop on Phone

@CS_AgentI paid for my plan and bought the sim card now I can't login to the app on my phone. I keep getting looped back to the login screen after I enter the emailed code.Please help

Mobile Network Not Available

Hi guysA few days ago I woke to find I couldn't make a phone call as per the message above. The phone has worked finethe previous day so at a loss to get it to work. Did some reading and found suggestions my sim card may may died so I ordered a new ...

activation

paid for a subscription and received a physical sim card. downloaded the app insert the sim card. now the app asking me to pay for new subscription. so far not a good experience.

Cannot trunsfer my Public Mobile phone number to Koodo

@CS_Agent Cannot trunsfer my Public Mobile phone number to Koodo. Get the message that "Phone number not eligible for port". Need urgent help. Thanks!

Porting number from another carrier

how longs it takes to port number from another provider? I have already signed up with public mobile and pay for its.

ESIM

Hi,I just purchased an ESIM card on your app on my mom's phone. I am unable to transfer it to my new phone because it's requiring a QR code and I haven't received an email with QR code activation. Could you please send me one to be able to use my pho...

Resolved! Port-in failed during activation

Hello,My automatic port-in failed during activation on the mobile app. I need manual assistance from a CS Agent to complete the port-in request to Bell.Please send me a private message so I can safely share my account and porting details with you.Tha...

Resolved! 100000xxxxxxxxxxx

I did purchase esim and its says e sim activated but its acitvated on different device.i provide the ime number the debixe want to active the esim.but its active on other device .please transfer the eSIM to other devicw or give me the refund

Resolved! Sim card not delivered

Hello,I ordered a sim card 15 business days ago and have not received anything in the mail. I was charged for everything already (sim card and monthly fee) but cant access my account without the sim card for activation.Is anyone able to give me an up...

Resolved! Refund for esim

Hello i’d like to request a refund for an eSIM as I was struggling to get it set up and I had to purchase it twice

SMS messages not working

Hi there I recently switched to public mobile and I just noticed that my SMS messages are not working. Calls and data both works for me just not the messaging app. What could it be?

Cancel public mobile account

My son has an account with you. He would like to cancel his account but does not know how to access his public mobile account. I can provide the phone number. Also, if there are any other public mobile accounts linked to the credit card that it set u...

Resolved! Updated Payment

I've updated my payment method butthe payment isnt processing.

Resolved! Plan Clarification

Hi,I'm travelling to US soon and I need to know if I can use my plan in US without adding roaming plan or incurring additional costs. Current Subscription20GB of data for use within Canada, US & Mexico at 5G speed up to 250 Mbps¹Unlimited Canada, US...

Resolved! Am not receiving texts from US

I am having trouble getting a text from a US provider as part of two step verification I have set up for a US account. I am getting texts from friends and so on and I even got a text from Public for logging into my account. How can I have Public ch...

New Activation, Number transfer

@Russian2Conx My name is Stanislav. I paid $39.55 for an eSIM activation, but the app crashed on Step 6. I am stuck in an activation loop, and my Rogers line is facing a 24-hour suspension crisis. I need an agent to manually email me my individual eS...

Not connected to network

My phone says not connected to network , I have reset network rebooted , shut off , waited , restarted , pulled sim reinserted and still not connected , it is on my wifi no prob. also samsung s21 fe mint . What to do ? my acct is paid up as well plz ...

STOLEN PHONE!!

HELP my phone was stolen and need to access my apple account. i wasnt signed in on another apple decive so i cannot receive my 2FA notification. how do i purchase a new esim with the same number

Hotspot

Does my plan support hotspot? I can't seem to get mine to work.

Please enter valid number

Hello I'm trying to port my number from TELUS to public but it's saying invalid number. I did try to port before and I forgot I had a port block on my account. Is there a way I can restart the port after attempting it with the port block?

Carrier block BOA SMS service

Hey I am receiving the request to provide the one-time code verification for authentification. But i was not able to receive the sms message, all the other bank works except for BOA. I connect with BOA support, And they tested the phone worked, and t...

Porting issue

Pls i need the customer service to re -initiate my porting

Resolved! Addon data package not being reflected in account overview

My subscription package includes 250gb of data plus the 24mth bonus of 10gb data per month for a total of 260gb. The package renews on the 11th and I've run out of data already and purchased a 15gb $30 addon. However the website is not recognizing it...

Changed from Telus to Public Mobile

Hi there!I always pass my "old" phone down to my mother as I need her to be safe whenever she travels.Today, I took it off my phone bill, which was way too expensive for what she needs to put her on Public Mobile.I now have the phone unlocked but I c...

Cs_agent

Hi, I cannot activate my eSIM on step 6 of the setup process, I have a eSIM already from Telus, I never got a eSIM in any emails as well, I AM also trying to transfer my current number. Thank you for the help, P.S I couldn’t create a ticket for some ...

Resolved! USA Add on

Last weekend I was in the USA. I am subscribed to a Canada-USA-Mexico plan. When I was in the USA last Saturday, my phone wasnt connecting. So I purchased a USA add-on on top of the plan. Turns out the cell tower was the issue, not the plan. Can ...

Customer service

Hi,my name is Donald.I am a Roger’s customer with my mobile.Do I need to call Roger’s for a disconnect.When do I do this?

Resolved! Broken phone - can't access texts to make changes

My phone is broken and I can't access the texts at my number to receive 6 digit EverSafe ID.How else can I receive this EverSafe ID and/or transfer the acct to a new phone? If I can't find/purchase a new phone, how can I cancel my acct?Thank you.

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