Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I activated my phone number 2h ago. Turned off and turned back home still doesn’t work. Transferred from Telus.
Wife had her email compromised. We wiped her phone and exchanged it back with Apple. Now trying to set up a new phone with her current PM number but cannot do so as do not have access to email set up with PM nor is her number active. To log into emai...
opened a ticket to get my PUK code at 8am this morning but hasn't heard anything back then, it's been 4 hours and am not able to use my phone... what should I do. Open other ticket? I didn't even get an email notification for my ticket , i have only ...
How do I change my community name?
I have already subscribed but today is the last day but data is not working edited by computergeek541: changed category label as discussion isn't related to Community
Quick question. When you try to enter the account number, and it doesn't work, do you get to try again, or do you have to contact PM in order to try again? Thanks!
I had ordered public Mobile sim card on 7th October. But it is not delivered due to Canada Post issue. Will I get refund for that? If yes when we can expect. edited by computergeek541: changed category labels as discussion isn't related to Community
Every time I try to place a toll-free call it is rejected and I am told to contact my service provider. How is this to be resolved?
Dear Sir,I attempted to add 1000 minutes Canada US calling but could not find this add on which I have been purchasing regularly. Where can I find this add on? Sincerely,Susan
I am in the US. I buy the 15 day US Roaming Talk & Text Add-on.Why do I have to be connected to a WiFi in order to receive text messages? My wife has the same plan. We can phone each other without wifi but we cannot text each other. Even in the same ...
Hello, my girlfriend registered for PM for the first time two days ago and she already placed an order for a physical SIM card and now she changes her mind and wants to transfer her current phone number to PM. Is it still possible to do this?Thank yo...
I bought a refurbished Samsung S23 - upgraded from Samsung S10.I just took the SIM card from my S10 and put it in my S23 - everything seems to be working fine except calls drop constantly whether incoming or outgoing. Sometimes I can talk for a minu...
i changed my profile email and now cannot log into account please advise
I don't believe I inserted the sim while power was powered on into any phones that I have. However, the sim is not recognized on 3 different phones suggesting the sim is fried.The standard procedure is: turn off device, insert sim, power phone off. I...
I bought a Public Mobile SIM card on amazon. It arrived this evening. I installed it in my iPhone 6s, scanned the QR code, installed the Public Mobile App. The SIM card says No Service and I have no idea what I'm supposed to do next. The App was conf...
Hi, I am having the same trouble. My SIM card isn’t working and I don’t have an option to purchase eSIM, there is no option for it (see screenshot). Select a sim button is not clickable.
how to make a cancelation contract
Hey,I am unable to text non iPhone users but am able to receive messages from them. What can I do here.
There's no ring tone on incoming calls. Caller got one ring tone & got message as "unavailable". Why?
Hello. I was told that I could continue using the $15/ month plan. Unfortunately I was charged $18 on my last renewal and I'm just not prepared for this. Can you help?
Tried to submit a ticket dealing with linked subjects. It bounced. #1. Credit card failed last month, so I want to pay for October plan so my service is restored.#2. Want to change my phone and data plan once October is paid for.#3. Want to get onto ...
Telus corporate and Virign mobile corporate have both approved the transfer of my old number yet I'm in limbo since neither will actually 'get/retrieve & connect' the old number after contacting repeatedly. Virgin Mobile originally issued the number ...
This is regarding the Two authentication method aka 2MFA . There are so many services, Banks and Brokers that still use text verification only(not even email verification). If you are traveling abroad specially outside of NA then you will not be able...
in mexico now with right plan my iphone 11 will not work sometimes My friend same plan standing beside me gets cell service when i cannot any help wo
My phone bill is $57 and I have $70 already in my account ready to use. I am unsure of how to make them take the money from my account as I’ve used 95% of my data and need it for work. Can someone PLEASE help me????
I am a disabled veteran and unfortunately due to ongoing medical issues I lost my previous public mobile number. I wish to rejoin and I am hoping to resign up and obtain my previous number. Please advise.Thanks.Karl
Hello,I activated a prepaid account for my aunt with phone number. I can't recall which email i used but when i try to login via phone number, it says invalid phone number. Could you please help me cancel this line? I've been trying for the last mont...
I have exactly the same problem as the topic starter, and my phone is VoLTE-compatible (Samsung Galaxy S23 Ultra). Is there anything that can be done to fix the problem?On a related note, when I was on a similar plan with Freedom, I sometimes had a s...
Hello,My hotspot tethering option appears to be disabled. There is no issue in my account. It does not tell m if I over used the data. I am using S23 and I was able to use hotspot tethering beforeI would appreciate if an insight of this issue is prov...
