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Pith

I tried helping my sister transfer her account from Koodo today. She got the text message and replied within the 90 minutes and received a "sorry to see you go" email from Koodo, but she hasn't had any confirmation of the switch and it's been at leas...

Pith

Hi! I'll be setting up a new account on the weekend and I want to clarify something about Eversafe.In the FAQ (https://www.publicmobile.ca/en/get-help/articles/creating-a-eversafe-identity), it says "For newly activating subscribers, complete activat...

Pith

Thanks for all the help, everyone! Her phone is connected now.

Pith

Thanks! We have separate accounts. I was just trying to ask on her behalf so I could see if I could fix anything from my end. I know when it comes to account details, that's all private. I set my brother's phone up today and it seems to be working (f...

Pith

Thank you! Looks like she'll have to make her own profile, because they're asking for her info.

Pith

@BKNS27 Thank you! I just sent a message. I know it can vary by the day, but do you know how long it should take for them to resend the text in general?

Pith

Thank you @softech and @BKNS27 !I've been with PM for a few years now, but I think Eversafe came in after, so the way I signed up was probably different. I'm just trying to get as much prepared beforehand.

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transfer not complete after 8+ hours

Eversafe for new accounts

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