transfer not complete after 8+ hours

[Pith]

I tried helping my sister transfer her account from Koodo today. She got the text message and replied within the 90 minutes and received a "sorry to see you go" email from Koodo, but she hasn't had any confirmation of the switch and it's been at least 8 hours. How can I help her get her phone going?

[Pith]

Thanks for all the help, everyone! Her phone is connected now.

[Irichardi]

90 minutes is just an estimate. It took mine 8 hours.

[Pith]

Thanks! 

We have separate accounts. I was just trying to ask on her behalf so I could see if I could fix anything from my end. I know when it comes to account details, that's all private. I set my brother's phone up today and it seems to be working (fingers crossed!), so I'm not sure why hers isn't.

[BKNS27]

@Pith 

Yes, you can only have 1 account/email address so when she creates her account. She will need to use a different email address than your account but the password can be the same.

[Pith]

Thank you! Looks like she'll have to make her own profile, because they're asking for her info. 

[BKNS27]

@Pith 

It could vary from 1/2 hour to 4 hours depending how busy they are.

[Pith]

@BKNS27 

Thank you! I just sent a message. I know it can vary by the day, but do you know how long it should take for them to resend the text in general?

[BKNS27 · Accepted solution]

@Pith 

You will need to contact a CS_Agent to have them contact her Koodo to resend the confirmation text to your sister’s phone tomorrow. Keep the Koodo SIM in her phone for the text.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437