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Refund

IshmaelB
Great Neighbour / Super Voisin

i purchased an esim, they told me my information was incorrect but they still went along with the payment and took my money but i was unable to use my service fully, i spent hours trying to find someone to talk to for them to just tell me to go online and post on a community chat. i paid for a full month and was unable to use anything. i was having issues with my phone number transfer and i got upset and unsubscribed, i just want a refund now please and thank you.

1 REPLY 1

hTideGnow
Mayor / Maire

hi @IshmaelB 

PM agent can provide refund, but try to work with them to get the eSIM working first.

 you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

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