Community

How Do I redeem points to lower bill?

I can’t even get into redeem my points. Pages don’t open. I’m so frustrated I’m considering leaving this plan

I'm in Sault Ste Marie Canada how can I send a text message to Jamaica

I'm in Sault Ste Marie Canada how can I send a text message to Jamaica 

Esim

I’m trying to transfer my E sim to my new phone and it says i need permission from Publicc mobile directly. Can someone pls give me the permission asap so I can have service by tomorrow.   

Just signed up

Just signed up for a new account.  Sim says unregistered. Can't verify the account because the systemis sending a message to the phone number associated to the unregistered sim card.How do i register the sim?

Can’t find my account!

I have 2 public mobile accounts, I had one for each of my kids. One kid broke her phone and now has her own phone account but for the life of me I can’t log into that account to cancel. Says her phone number isn’t a valid number. I am still being cha...

Data usage

I have run out of data the last 2 months before my subscription renewed. I just went in to check data usage and there is a lot of data being used when I'm not even awake yet. Maybe this isn't a question for here but does anyone know what might be usi...

Question about Add-ons when changing subscription

I’m planning to switch 3G to 4G plan and just wanted to know if my existing add-ons will be changed when the new plan starts.Thank you for your help!

Alternative Payment other than Credit Cards?

I had a disputed charge on my Visa from another source. Once my dispute of payment was entered Visa cancelled my card. This happened at the beginning of the month when I pay for Public Mobile. They weren't paid so my phone was disconnected. How the h...

Payment successful but need assistance for activation

Payment successful but need assistance for activation error

Shutdown

Is public mobile shutting down in Winnipeg 

Cannot log in because I no longer have phone and Eversafe ID insists on sending code to phone

Cannot log in because I no longer have phone and Eversafe ID insists on sending code to phone I DONT HAVE.OTP does not work because I cannot get past EVERSAFE page requiring that I use code sent to phone I NO LONGER HAVE!

I changed Visa cards and didn't make payment.

What now?

Subscription paid 2 hrs ago when replacement credit card received. Cellphone still not working.

I have received the replacement Visa card today I have entered the payment and the subscription should have started - it's been a couple hours and this  Public Mobile cell service is not working . How long does it take for it to restart?

Transfer

i used to buy my subscription at a local store, now they don’t sale it anymore and told me I have to go online. How do I link my activated SIM card to my account?

Points

These points are crazy why did I switch my phone plan?!?So I used to be on a $30 plan once a month and I would get 2.50 points back every month and then I switched to a higher plan for $40 and it only gives $1.35 Never mind the fact that they actuall...

My Account

Why is it when I want to log into my account the Public Mobile takes me to my Wife Teresa's account?

extra data

I used my reward points for 5gb of extra data and it says that it's not compatible with my subscription. what's the deal?Shouldn't they have known that before taking my points? 

Public Mobile hit my credit card 4 times without delivering the SIM card

Hello community,I wanted to share that when I ordered the SIM card in my account online, even though there was an error message saying "Sorry, we’re not able to process this request at this time. Please try again later.", my credit card was still cha...

Double charged

Every month my account gets cut off day before or day the payment is due. Even though money is in my account. I have to go into my account and pay it myself. I did and then I was charged again. This is ridiculous. I had to pay it physically because I...

SOS only

I am only getting ‘SOS’ since last night, I tried turning my phone on and off, placing my SIMS card in an old phone (didn’t work), updating my phone.sims card doesn’t look damaged at all. 

No service

Transferred my number from Rogers and phone shows SOS only

My chatr account number

Is it okay if you guys look at my previous ticket that got closed im in the middle of transferring my number and you guys needed my account number with chatr. Here it is ########

Roaming

Is this plan good to call and text as well as have data in the us..while in the us as well as from the us to canada?   I just want to double check is all.  

Phone not working

How can I get a refund?

Hi, I've signed up and had issues with eSim activation. I needed to set up a number quick so I had to set up with another provider. How can I get a refund on my activation/account?Thank you.