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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New subscriber, can't receive texts

Hello, I seem to have data but when you call my number it goes straight to voicemail. I can't send or receive text messages. I initiated the transfer about 10 hours ago. Please help.

Resolved! Porting Issue: Phone number reverted to temporary number after successful port

Hello,I am writing to request assistance with a porting issue. I recently switched from Telus to Public Mobile. While the port seemed successful this morning, my phone number has since reverted to a random temporary number.Account Details:Public Mobi...

Can't Receive Phone Calls or Texts

Can't believe I have to go this routes to get help! New subscriber and I can't receive phone calls or texts. Because I can't get help here, I talked to another provider. They advised there is an issue with esim, who can help fix this as this servic...

US data

Hello, i am going to the USA for a day tomorrow. Based on my plan, it looks like data will be covered in the US. Do i need to turn on roaming for this? Or just go on my merry way and use data as I please. I dont want any extra charges. Thanks.

Reactivate my plan with a new credit card

was recently scammed which left my phone virus infected and useless. I also cancelled my credit card. While waiting on my new credit card to arrive my monthly payment was due and my phone plan was deactivated. I now have a new credit card and a new p...

Accidentally deleted esim

What I can do…

How can I contact Public Mobile customer support?

I cannot activate my SIM card and am unable to log into my account.

Public Mobile Site - Errors in Billing

On the 9 Feb 2026 I logged into my Public Mobile account to order a sim card. The first attempt generated an error on the site so I tried again. The second attempt generated an error as well. So I went to a local Telus store and got a sim card. Today...

Refund Request for Unactivated Mobile Plan Order (Jan 26, 2026)

Hi Public Mobile Support TeamI am writing to request assistance regarding a recent order I placed online.On January 26, 2026, I made a payment and placed an order for the $20 plan (40GB). However, I have not activated the plan, and I have now decided...

Resolved! Phone number transfer help

I tried to transfer my Telus Mobility phone number to replace my Public Mobile phone number. I did everything, I even answered the confirmation SMS with capital "YES". Number would not transfer.I was told Public Mobile has a porting support phone num...

New sim card is for my father

I ordered a new sim card for my dad's phone. I think the sim card is tied to my email. We need to correct this.We have a Google Pixel 7 for my dad. Sim card is in place and connected to internet.What are next steps?

Resolved! Account help

Asking to subscribe already have an account when I try to sign. In

Physical sim to Esim

Is physical sim to esim tranfer is free of cost? Or I need to buy new Esim?

Resolved! Cannot call into US from Canada with US roaming addon

I bought a US Roaming - Talk Text (15-day) add on to call a number in the 704 area code in the US from Canada but I keep getting an automated message saying I am out of minutes. Did I buy the wrong addon? Can I get a refund if I did? Which is the rig...

USA roaming

I bought the Canada USA plan and entered the uSA and I have no data or phone service

Change target country for call and message

HelloWithin my subscription is it possible to swap the 500 mom calls to Asian countries included in my subscription for Portugal in Europe?Many thanks Pedro

Resolved! sim card delivery

taking forever to get a sim card in the mail, Thought it would only take a couple days similar to other carriers. I paid for the card , can i go and pick one up at a retailer? Would i get my money back from PM if they make be pay an additional cost ...

Will this Sim work on the 4G Network ?

I'm going to order a Sim off Amazon. Will this Sim work on PM 4G network. ThanksPublic Mobile Triple Punch SIM Card for Unlocked Phones on Canada’s First 5G Subscription Phone Plans : Amazon.ca: Electronics

800 call

800 numbers

i can make calle to 800 number it keeps saying 8UM1 cant be completed

Transfer number failed

Hi this problem lasted for half a month and you didn’t solve the problem . And you send me a new number which is not I needed.now I set transfer request it said that my number is (672) 755-xxxx is not a valid number, which is a fizz mobile number. A...

How do I cancel my order?

On Jan 25 I signed up for a plan. SIM card was to be delivered to my by Feb 4. Since I have not received the card I want to cancel my order and receive a refund. I have not activated my account.

Resolved! How do I get QR code for new iPhone

Does Public Mobile issue any never-used-before numbers?

I have a Public Mobile phone # + data plan that I only use for data. I have never given my phone number to anyone nor have I ever made a phone call from it. However, I was receiving non-stop spam calls and calls from debt collectors and robo-dialers,...

can't be called by Telus support on PM

I have a phone account with Public Mobile and home internet with Telus. Have had this issue with Telus support for a while, their calls to me don't even show up on my phone, but I do get their voice mails as well as their texts—anyone else had this i...

Need to contact an agent

Hey everyone. Maybe someone can help me with this.My father passed away in December and he was paying for my phone plan. I've been trying to reach an agent from Public Mobile to help, but I haven't been able to. I have no information on what his acco...

Resolved! Forwarding

Am I able to forward my PM number to my number in India while I am visiting? If so how?

No sign of 5G... but I'm on a 5G plan.

Hello, I ported over for the $20 deal (CAN-US-MEX, 5G) a few weeks back, e-sim "install", number port all went relatively smoothly. But I've only got options for 3G and LTE in my Cellular data options. No sign of 5G. Troubleshooting steps please? I'm...

I can't find pin to add money to acct

After Factory Reset, I can't access my eSIM

Greetings, I am stuck in a bit of a difficult situation. I had to factory reset my phone, and with that I lost my eSIM (Pixel 7a). The problem I now have is that the email account i have is protected with 2FA and I can't get this code because it's ...

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