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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24619 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36151 Views
  • 185 replies
  • 27 Bravos

Resolved! Changing payment method

Hi, it seems my card is already registered for autopayment.  I would like to change it to manual payment. Appreciate your advise regarding the process. Regards,Dev

Devasis by Great Neighbour / Super Voisin
  • 354 Views
  • 3 replies
  • 0 Bravos

Activation Error

Trying to transfer from Koodo to PM. When applying, said that phone is compatible, but had to buy physical sim. Just got sim, went through set up to transfer phone number, says public mobile is network and app says I'm activated but sim card is not c...

Behn by Great Neighbour / Super Voisin
  • 338 Views
  • 4 replies
  • 0 Bravos

Sim card

I didn't receive sim over 10 days, how come? 

Tina-Liu by Great Neighbour / Super Voisin
  • 559 Views
  • 8 replies
  • 1 Bravos

Resolved! SIM/eSim and Network Selection issue

I'm coming over from Rogers and when I initially started setting up my Public account, the set up was going well until I got stuck at the SIM/eSim part. I'm sure I chose eSim, but Public Mobile was not showing up under my "Network Selections". So I j...

Parkyoun by Great Neighbour / Super Voisin
  • 293 Views
  • 1 replies
  • 0 Bravos

Resolved! Confirmation about transferring number

I've recently transferred my number into public network. But I did not get any confirmation message from public mobile. What sbould I do?

SOHAN5767 by Great Neighbour / Super Voisin
  • 263 Views
  • 2 replies
  • 0 Bravos

Can't log on from any device

Hi there,I can't login: multiple password resets ("you have successfully changed your password!") and super-careful password entry don't help. Same for website and the app (which we uninstalled and reinstalled without effect). I read there might have...

whypublic by Great Neighbour / Super Voisin
  • 215 Views
  • 3 replies
  • 0 Bravos

Resolved! Activation problems

Want to activate my sim but I only have a voucher, not a credit card.What can I do?

Jess1982 by Great Neighbour / Super Voisin
  • 487 Views
  • 6 replies
  • 0 Bravos

Re: hi

When someone calling me I can't to hear 

Fazaga75 by Great Neighbour / Super Voisin
  • 184 Views
  • 1 replies
  • 0 Bravos

email

app won't recognize my email or phone number

jpidhirn by Great Neighbour / Super Voisin
  • 235 Views
  • 3 replies
  • 0 Bravos

Incomplete activation

After speaking with an agent regarding a port issue, i found out that something went wrong with my activation and it was never completed. However, my bank statement shows that the transaction was approved, so i am unsure as to what could have happene...

gerard57 by Great Neighbour / Super Voisin
  • 454 Views
  • 7 replies
  • 0 Bravos

Calling Pizza Hut

I saw the posts for not being able to call Panago.  The same problem happens when calling Pizza Hut.  Can this not be fixed?

Jrose11 by Great Neighbour / Super Voisin
  • 389 Views
  • 4 replies
  • 0 Bravos

forward gmail to sms

Hi there, I used to be able to forward my gmail emails received as sms to my cell number. But since upgrading my plan at PM it stopped working. What's the correct forwarding number to use because the old xxxxxxxx@msg.telus.com doesnt appear to be wor...

Golhamz12 by Good Citizen / Bon Citoyen
  • 311 Views
  • 2 replies
  • 0 Bravos

Activate new account with prepaid credit card?

As title. Since I don't have a Canadian credit card, is it possible to resume my activation using a prepaid credit card?It's really difficult to get support, I appreciate your help!

isabusa by Great Neighbour / Super Voisin
  • 433 Views
  • 6 replies
  • 0 Bravos

Need help with porting number from bell to public

While doing my activation, something went wrong when porting my old number from bell to my new public account. I am unable to access help over the phone, but was told by a representative from telus that somebody on this forum could help. This is the ...

gerard57 by Great Neighbour / Super Voisin
  • 248 Views
  • 1 replies
  • 0 Bravos

Having trouble in choosing number

Hello I recently ordered a new SIM card for me and when I completed all the steps in end it came something went wrong and now I don't know how to fix this problem because there is no other option to go back and see what went wrong.please help me in t...

House_wife87 by Great Neighbour / Super Voisin
  • 152 Views
  • 1 replies
  • 0 Bravos

Why can't I be sent a QR code for an eSIM?

Hi, I've had the issue of the eSIM not downloading to my Google Pixel 8 Pro through the Public Mobile app. I've seen online that they suggest scanning a QR code in the confirmation email, but I never got that. Public now tells me I need a physical SI...

zaycsmith by Great Neighbour / Super Voisin
  • 525 Views
  • 7 replies
  • 0 Bravos

SMS Offer

Hi there,I just accepted an offer sent to me via text for 20 GB of 4G data for $27. Could you please confirm if this is just an add-on to my existing plan, or if the $27 is a new plan that includes calls/texts?Thank you   

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Spam calls

I have suddenly been receiving repeated spam calls every half hour for 3 days. I block all numbers but they continue from new numbers. My phone has been taken over it seems.Does anyone know how to shut this down?

Debbie56 by Great Neighbour / Super Voisin
  • 249 Views
  • 3 replies
  • 0 Bravos

Resolved! Missing Anniversary points

Hi there, I am not receiving my anniversary points since switching to the new rewards plan.Can you also tell me when my anniversary as well? Thank you!Alessandro 

alosardo by Great Neighbour / Super Voisin
  • 456 Views
  • 5 replies
  • 2 Bravos
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