Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want my number back!
Not a question per se, more of an observation.So I've noticed some time ago that the data counter in the self-service is giving out different answers depending on which network my phone is connected to. So when my phone is on the LTE network, I get a...
My wife and I both pay for public mobile, each of us being charged monthly. We are charged twice in the month, once for each bill.But when I went to log into her account and follow the link to My Rewards, it takes me to my rewards page.So either Publ...
I have been permanently locked out of my account after changing my password. It told me I have too many attempts and said to try again in an hour, which was well over a month ago and everytime I try, it still continues to tell me to wait an hour desp...
I have an old SIM card that I've been using for the past 4 years. I noticed the issue first with my iPhone X and now with my iPhone 16 Pro. The issue is that as my phone is functional most of the time, I get a no sim card error while the sim card is ...
Hi! I no longer am a public mobile customer, I have switched to Rogers. Please cancel my account (deactive my subscription) and remove the credit card on file. Please do this ASAP.
I selected eSIM when choosing my subscription, not realizing that my device does not support eSIM. Now I am being asked (by the app) to confirm the activation with a PIN that is being sent to the that is supposedly now 'linked' to the device that doe...
Since I've signed up for Public Mobile, many plans have come up that cost less than what I pay and include more yet they are only offered for new activations. Are there ever any deals for current subscribers or only to upgrade your existing plans?
I renewed my plan today and it has unlimited talk in text in Canada and the USA.And I can't make long distance calls it says I don't have enough time. Can I have a CS agents help please
I have a roaming package Canada and USA. Data and texts work fine in the USA but calls instantly go to “call failed”. Incoming calls go directly to voicemail. iPhone SE running iOS 17+.any suggestions?support doesn’t seem to exist.
i had issues with trying to send a photo by mms. starting reading about the APN changes. I did what i thought was the appropriate changes.MMS proxy 74.49.0.18 to mmscproxy.mobility.cait didnt seem to work at all. I decided to switch back APN can stil...
Thread removed due to violation of terms of service
Freedom Mobile (new provider) has attempted 5 times to port out my number. I received a text the first time responded 'yes' received an error message from FM saying the account number was incorrect. Logged into my PM account, got the account number g...
Good evening, what is the email address to send a private message to Community? Thank you
I NEED A PIN NUMBER
I just switched from Citiphone to Public. Data and calling works, but texting is not. I cannot receive or send texts.Any help appreciated.edit: Samsung Galaxy Fold 2, esim.
I have 2 cell phones currently with Rogers. How do I make a seamless switch to Public Mobile? Will the response be from a Public Mobile employee, or from someone else?
Some of my contacts receive my messages under a different number ! And also when I try to log into the app, public mobile send the 6 digits to another number and I can't see it until they send it to my email
I’m really angry about this. I lost my sim, change the number, but still have account with PM. Now I need to close my account, only because this service can’t stop the payment from credit card! It’s no place or person who can help! So, what I need to...
I ordered online a sim. But I want to cancel my order can someone help me.
My elderly in-laws have a public account and can not access it.Their Credit Card expired and they need to update it with the new issue and expiry date. They had to create a second email for his account that they have never used. When they try to log ...
@ Since I changed plans I have not received or been able to send emails. I just noticed today. I can’t receive emails so emailing me a response is useless.
Before I go on my rant I want to commend public mobile for having almost a full month of trouble-free service, almost. Why has the internet all of a sudden become dead slow? Not even enough action to do a speed test. Everything was fine my device is...
Hi my number was transferred from freedoms last night but i cannot make calls or receive calls after almost 20 hours.
duplicate threads merged
The phone number I picked is usedbut I can make calls and messages but can’t receive them it goes to another person
Public Mobile keeps sending me texts to update my credit card expiry date but I did it a couple weeks ago and on my account is shows the new expiry date. Why am I still getting these texts?Cheers
My mom’s phone plan didn’t auto-renew today, it’s saying her credit card has expired (which it has not). She went to the bank and they say her card is just fine. I tried manually paying on her account but it says “we’re not able to process your accou...
My autopay credit card was due to expire at the end of August. Mid-August, I updated the card details in my account. I received a text message on 1 September saying my credit card had expired (from 4013). I double checked and could only find referenc...
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