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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2276 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30297 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42065 Views
  • 185 replies
  • 29 Bravos

Poor signal!!!

I just switched to PM. Data signal is terrible!!!!  It’s not even good enough to run a speed test. If I switch to my other provider or wifi it is perfect.  Is this normal to have horrible internet connection???

Fern4 by Great Neighbour / Super Voisin
  • 177 Views
  • 3 replies
  • 0 Bravos

Porting a number

I recently just set up an account with public mobile. I tried to port my daughter's number over and add her to my account from another carrier. Now her phone number is on my cell phone and my phone number is gone. Her phone is now saying emergency ph...

Culliss by Great Neighbour / Super Voisin
  • 184 Views
  • 1 replies
  • 0 Bravos

Resolved! Can't change my plan to lower option

I have had the $36 Can/US plan for less than a month. I almost didn't get it because it doesn't include Mexico as the Freedom $45 plan does.Now that there is a $35 Can/US Mexico plan available I talked to Customer Service and I cannot change to that ...

Pkrobin by Good Citizen / Bon Citoyen
  • 730 Views
  • 11 replies
  • 0 Bravos

Sum unknown number

Is there an easy way to add my number to sim card in settings. Everything works. Ulephone pro16

Lloyd4 by Good Citizen / Bon Citoyen
  • 288 Views
  • 6 replies
  • 0 Bravos

Billing issue

Looks like, i ‘m paying an extra 2% in lueu of Tax and shouldn’t be paying it as i have been living in regina / Saskatchewan and should be paying only 11% tax instead of 13%Thanks

Nomig by Great Neighbour / Super Voisin
  • 408 Views
  • 9 replies
  • 0 Bravos

wi-fi calling

I see some posts in 2023 and early 2024 that PM does not support wifi calling. Is that still the case?

Sathya1 by Good Citizen / Bon Citoyen
  • 506 Views
  • 10 replies
  • 0 Bravos

payment declined PLEASE TRY AGAIN

Hi - The money was not in my account this morning when you claimed my monthly payment. I have put funds in my account now please can you claim it again and resume my service?

rdl by Great Neighbour / Super Voisin
  • 282 Views
  • 6 replies
  • 0 Bravos

Canada-US-Mexico plan

Do I need to buy a roaming add on for roaming in the US or mexico, if I purchase a canada-US-mexico plan?

Sathya1 by Good Citizen / Bon Citoyen
  • 589 Views
  • 13 replies
  • 1 Bravos

Resolved! SIM card damag !

My SIM card does not work, how can I get a new sim card linked to my phone number?

ae489 by Good Citizen / Bon Citoyen
  • 351 Views
  • 6 replies
  • 0 Bravos

Resolved! BF 35 Dollar Plan for 50

Does this plan CAN/US/MX 50Gig get throttled down to a slower speed ( but offer unlimited data) after the data has been exhaustedhttps://subscribe.publicmobile.ca/en/on/activation/plans/50GB-5Gspeed25

Bodhisattva by Great Neighbour / Super Voisin
  • 409 Views
  • 6 replies
  • 0 Bravos

Resolved! give account to another person

ok got new phone and different service provider because tried to change number and eversafe wont work and old number removed new number works but sim says old number can i give account to another person as I like public mobile and i need an agent at ...

webspy2023 by Good Citizen / Bon Citoyen
  • 228 Views
  • 3 replies
  • 1 Bravos

changed number

Ok changed number clicked submit eversafe said will confirm (I thought new number)so removed old number then said that new number is already in use so now I try and sitch all night no go?

webspy2023 by Good Citizen / Bon Citoyen
  • 141 Views
  • 2 replies
  • 0 Bravos

Resolved! New customer here - signal

Hello i am interested in joining and was wondering how is the connectivity with calls and data?  Any issues with dropped calls or poor signals to be concerned with?  I’m in Hamilton Ontario 

Fern4 by Great Neighbour / Super Voisin
  • 233 Views
  • 3 replies
  • 0 Bravos

Resolved! Signed Up yesterday for the $36 Plan and LD minutes.

Hello everyone,I signedup yesterday for the $36 plan which if I remember correctly is US-CAN data roaming and Long Distance to 6 countries. Today that plan is gone. Should have saved it as a screenshot in hindsight.So now I cant remember what exactly...

icemaple by Great Neighbour / Super Voisin
  • 446 Views
  • 6 replies
  • 0 Bravos

New Deals Disclaimer

I want to start up with Public Mobile, but I noticed this disclaimer for Quebec.  But I can't find which plan this is for.  Long story short.......I don't live in Quebec.  I want to make sure the $35/month works in Sask.⁺This plan is for Quebec resid...

Northern78 by Great Neighbour / Super Voisin
  • 179 Views
  • 3 replies
  • 0 Bravos

Resolved! New user from Bell Mobility

My daughter used my refer a friend code to join Public Mobile. There were significant issues transferring from Bell Mobility - thankfully she works for a fraud department. Turns out Bell Mobility account had been hacked!  If she gad ported to Public ...

Resolved! Need PUK code

Locked my sim with three incorrect sim pins and now need PUK code to unlock and reset sim pin. 

12Perks21 by Great Neighbour / Super Voisin
  • 186 Views
  • 2 replies
  • 0 Bravos

Sim pick up

Hello I bought a plan online yesterday and chose for sim to be mailed to me. But now I am seeing it might take upto 2 weeks to receive the sim. I cant wait that long to get a new number and sim. Can I now go to the store to pick up the sim today ? re...

Umair1234 by Great Neighbour / Super Voisin
  • 361 Views
  • 9 replies
  • 1 Bravos

Cellular data question

"Cellular Data" Will Be Used for Calls & MessagesUntil you update the contacts that were using your previous cellular plan, "Cellular Data" will be used for all calls and messages. I tried so many times, but wasn’t able to do that, please help, thank...

NadiaHryniw by Great Neighbour / Super Voisin
  • 147 Views
  • 3 replies
  • 0 Bravos
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