Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Retrieving text messages from lost phone in flight mode

Hi, I lost my cell phone while camping (phone was in flight mode) and have to get a new sim card to put in a new phone. Can I retrieve text messages sent to my old sim card while it was in flight mode when I get my new sim card? If so, how? Also, c...

Resolved! No incoming calls or Voice mail

I tried to transfer over my Telus phone number and can't get incoming calls or voicemail now. It shouldn't take days to hear back from the mods. How about adding more mods? Frustrated to say the least.

password

I forget my password and secret question

Purchase PM Voucher using PayPal

Hi all, I just want to share that I found a website that lets you purchase PM vouchers using PayPal and other payment methods.Here is the site: https://www.recharge.com/en/canada/public-mobile-top-up I have not used it myself, so until someone confi...

Cannot Use Internet

Hello, I just got a new sim card and service. Calls and text messages work, but I cannot connect to the internet. I have plenty of data and data is enabled on the phone. I need to get public mobile to reset my data. How can I do this? Please help!

Resolved! Missed My Payment By Minutes - No Plan Showing In Plan Details !! Help!

Ugh... I have the November 2016 promotion that autorenews (12GB, 90 Days, Unlimited Province Wide) every 90 days at $120+taxes - Today was/is my payment date and I just got a message at 12:02pm from Public Mobile that my payment didn't go through. I ...

Paypal and Online interac options DESPERATELY NEEDED!

Alright, i have read in other posts that paypal and online interac (bank transfers) "may become options in the future, stay tuned"....... those posts are from last year so what's up? What's happening in regards to this? It is really NOT FAIR to have ...

I have been locked out of self sever for a forgotten password

Vie been locked out of my self serve because I forgot my passwword password

How do i stop iphone from sending texts to 474663, now 23 sent (several each day for 5 days)

Hi community, especially with anyone familiar with Iphone & IOS. How does one stop/ turn off an iPhone from sending these texts to 474663 Apple servers? We turned off SMS & MMS messages & data right at the beginning. In my earlier thread (link belo...

Resolved! Can't activate different plan

Hi, I had my account expire which was fine, but wanted to changes my data plan to just talk and text ...the funds are showing avail but I can't switch to it...my only options are pay x $$ more to top existing plan...which I don't want to do, and the...

Telus also has the exact $10 plan with $50 account credit .

Just received a pop up from a bank advising that if I open up an account with them I would get a free Telus Sim card, free activation and $50 telus credit. Perusing the Telus prepaid web site I noticed that they also offer the exact same $10 for 30...

Resolved! Porting number over

Hi, I sent Mod a private message to port number in and I didn't receive any response.I tried Self-Serve / Plans and add-on, it gives Generic Error.Any Mod online and can help me?Thanks

Autopay did not work.

I got this message: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-paymen...

Not Recieving Text/Calls from one Person

I’m posting on behalf of my Father that just unlocked his iPhone and switched from Bell to Public a couple days ago. I am able to text and call him no problem (Im with Public also) but he is unable to recieve or send text or calls to/from my Mother w...

Would be hassled less buying porno at a Baptist run drug store than a Public Mobile SIM at Walmart!

It is a serious problem! I would feel more comfortable buying pornographic material at a Baptist run drug store than Public Mobile SIM cards at Walmart! The Glentel reps consider these SIM cards as bad for their business, and I have seen them activ...

Unable to make outgoing calls - says you do not have Talk in your plan

Hi,not sure how to get this resolved quickly. Since morning I am unable to make calls from my number. The automated announcement says “Talk is not included in my plan.”Strange enough my wife has a public mobile and she is also getting the same announ...

Are there any updates to enabling direct debit as an Auto-Pay method?

With so many issues with autopay and adding the credit cards (none of mine unfortunately work), including foreign cards not being accepted and MasterCard debit obviously not being accepted, are there any updates on direct debit being an option? I kno...

Resolved! Temporary service suspension - is there such option?

I have a quick question. Once in a while, I have to leave Canada for work and family matters, potentially at some point for several months. Of course I would like to keep my phone number active (it is my main number that I've used for many years and ...

London Drugs - Park Royal, West Vancouver

Hello! I'm a newcomer to the community and just yesterday moved my phone number from Chatr to Public Mobile at London Drugs in West Vancouver. There is one person who knows the process (all other employees said they were not trained), so I had to wai...

Timeout error when setup autopay during activation

Hi All, This is my first post here. During activation process (porting existing phone number over to PM), after I clicked on autopay confirmation button, timeout page displayed right away and activation process was terminated. I can't log in using ac...

Charged twice

So I decided to update my plan and somehow got charged twice, I should have abou 50$ in my account but at the moment it's 0 and I was charged about 124$ on my card. What can be done? cheers @CS_Agent

data problem

i got my sim card 2 days ago and it already tells me i used up all my data even though i havent used any data being at work and had it turned off. plz advise me what to do and help me solve this issue i need my data for emergency reasons.@moderater_t...

How to switch to public Mobile

I am currently with koodo prepaid I was wondering how do I switch

PORTING MY NUMBER OVER!!!

I HAVE REQUESTED FOR HELP NOW 2 DAYS I CAN'T RECEIVE CALLS ON MY PHONE AND REQUESTED THE NUMBER BE PORTED OVER AND IT WOULD ONLY TAKE 3 HOURS BUT ITS BEEN 48 HOURS NOW!!! I SENT ALL THE INFORMATION YOU REQUESTED BUT SEEMS LIKE NO ONE IS DOING ANYTHIN...

Badges

What do the badges mean? How does it work? Like I don’t know what bravo means .

is there an app to keep track of data usage and minutes

Currently the solution seems to be to use at least two different apps for tracking data and calling minutes/texts left, is there one app (android) that can do it all? my data is add on with roll over of unused datamy minutes/texts are month to month

Resolved! refer a friend not applied?

Hi, I just opened a line at PM with a refer-a-friend promo, but I didn't have the 10$ rewards on my account? Is there an error or could it take some times?

Resolved! ...

erase message please

Voucher won't submit

@Moderator_Team I am trying to enter my voucher from shopper's drugmart and it keeps saying it isn't valid. Please help me out.Thanks!

Unable to send and receive text messages

Just bought the SIM card today it's been about 3 hours everything's activated I am able to make outgoing calls the data works but I can't send or receive text messages. Just wondering if this is a temporary thing or if I'm doing something wrong on my...

Community

Forum Posts