[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
failed actication
I activated a new account and I got this error Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologize for any inconvenience. w...
Resolved! Just a thought
Was wondering why there was no folder or section called Used Phones for sale or was it tried before and got out of hand......just curious
Network locked sim card inserted
I have a straight talk phone j7 sky pro and I am switching my service to another provider and so I check to make sure that my phone was compatible and it was so I put the new sim card in and I had to change the APN so I did that and then I took the ...
Resolved! Failed to complete sim card activation, can't reattempt
In the last part of the sim card activation (porting old number from fido), the page was stuck in loading with the "Please wait for activation to complete" message. I closed the tab thinking it was frozen, now I can't reattempt the activation. I trie...
Locked out. help! no response when I messaged a site admin either
hey really need to get my roaming working, as Public Mobile stupid sysem locked me out while I was trying to buy roaming access at the airport, now stuck in US without cell or data for 2 weeks. It locked me out with one miss spelling of my password (...
Huge Amount Owing? Credit Card not working?
Hello,I've been trying to reactivate my account. My credit card on AutoPay has expired and I tried to put in the new one. That was rejected, but it didn't say why. When I tried to use *611, it also didn't work. I called my credit card company who sai...
Resolved! Ready-Made Plans - texting included?
I noticed that most of the plans (ie $30/30 days) have Unlimited Talk Canada-wide and Unlimited International text. This may be a silly question, but is unlimited Canada-wide Text included in these plans? My current plan clearly outlines that I hav...
Mysterious data?
I just signed up for PB, along with my wife. We completed the process around 9pm. We were driving and didn’t use the phone that night (no google maps) but when I got home and set up our online accounts I noticed we had used 500mb and 600mb of our dat...
Resolved! "Forgot Password" link never sends me an email with a reset link.
note: i've added screenshotsI am a new customer..completed all the steps, but when i went to log in to my account for the first time, my password manager hadn't saved the correct password, so i pressed the "forgot password" link, then answered the se...
Account setup
I forgot my account username. What to do now. Please tell me.
Unlimited Data needs to be a option in Canada
Unlimited Data needs to be a option in Canada. USA is way ahead. Canada needs to offer as Public mobile has the 3g 4g LTE plans. Why not make this unlimited and just set at rate for example 40 plan 5gb LTE then as it's gets close to the limit put d...
landline calling my cell
A friend from a landline had to enter 1 before calling me. He lives in a couple communities away and it has never been long distance before. Why suddenly is my number long distance? I picked a number close to their community.
I haven't received $25 credit
Hello,I signed up with Public Mobile on a $40 4.5G plan at a London Drug location and I still haven't received $25 credit. I signed up on Sep 7th.
i just renewed my plan is says its active in self serve but it wont let me send or receive text
i just changed my plant to unlimted texting only because its all i had enough money for it says that it is active in the self serve section but it will not let me send or get text it says the payment went thru can someone please tell me how i can fix...
Resolved! SIM Card moved to different Phone
I changed my SIM card from my SKY Pro 5 to my MotoG5 and am getting a request for a SIM unlock PIN. This is not a locked phone. Does anyone know how to fix this problem?
Tried to add a data and voice add-on for US
I added $28 of a data and voice add-on for 10 days, for a weekend trip to the States. I thought I had added it and it would activate when I got to the US but when I got here I didn’t have any internet or voice access. My account shows that I have $28...
Resolved! I am getting Invalid Sim
I tried to register the SIM I bought, but the credit card was compromised, so the error I got was "Invalid SIM, wait 50 minutes". I did, and retry with a different credit card (my wife), and now it is Invalid SIM. I tried different credit card (anot...
long distance call outside Canada and US
I need to do a long distance call from Canada to Nigeria. got the message that i talk is not included in my plan. which add on do i need.
Port number from pc/koodo
Looking for someone to do this thx..Art
Resolved! Can we port PM cell numbers between PM accounts, simultaneously?
Can we port the cell number from my first PM account to my second PM account and port the cell number from my second PM account to my first account, simultaneously?
cant lance and receive call again
my phone dosen't work, i send you message, and it works only few days,and after that, it not working anymore. From i bought the phone number, it works only few daysPlease reply a.s.a.p.
Resolved! Can't receive calls or text messages
I just transfered my phone no. from freedom mobile to public mobile about 20mins ago. I can make calls and send text messages but i cant receive calls ot text messages. I need help. Thank You.
Website bug is not letting me change plans
When I click on "Plans", the website fails to show me any available plans...is this happening to anyone else?
Resolved! Blocking members from commenting and bravo your posts.
Is there a feature by which a member may block certain members from commenting and bravo their posts?
new activation
i have a sim card. never could pay it because i could not get any help in doing so and where to do it so my account was supended i asked a few tmes for help never recived any. i want to get a mew plan that one that is 40 dollars. and i wouls like to...
Closing my account with my previous service provider
My old service provider is Videotron. They told me that Public Mobile needs to contact them to reserve my telephone number and to cancel my active account. I activated my Public Mobile service on October 6 and I am advised after calling Videotron Cu...
$50 3G 8Gb, data is not working, Iphone X
Tried:Placing sim in multiple phonesreseting apn settings/ manually entering them, restarting phoneturn on/off LTE, restarted phoneturn on/off roaming, restarted phone manually turned off auto cell network and selected PM network, restarted phoneturn...
Resolved! PM forum is a good social forum.
This forum with it's rewards is a good thing but is mostly a social forum. The rewards for posting questions and comment in addition to bravos are incentives to log on and peruse and interact with other members.
Resolved! Opt out of PM notifications.
Is there a way to opt out of PM notifications? I cdon't see an option to opt out or un-subscribe, or am I wrong?
SIM card became invalid
My iPhone 6S has had a valid public mobile SIM card in it for about a year. An hour ago it errors out saying the SIM card is invalid. Tried rebooting the phone and reseating the card. Nothing seems to work. What would cause a less then year old SIM t...
