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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Freedom Promo: I have an ON number but live in BC.

with Freedom I have Canada-wide calling so it's not a problem for me to call and be called from establishments in BC. However, I'm wanting to switch over to PM and I'd like to retain my number- would it be possible to retain my number and have BC-wi...

Resolved! 10 day US roaming addon - expiry date AND time

Hello, If I purchase the 10 day US roaming addon on Friday, June 16 at 1pm, does that mean it will expire on Monday, June 26 at 1pm. Need to know exactly how this works as I will need to add the add on again and don’t want to get stranded somewhere w...

Resolved! US Roaming

I am thinking of adding the US Roaming for a trip coming on. If I add it now, will it start right away?

Grandfathered Call Center Plan - Switch to 90day 12gb plan?

I know the new plan is for Freedom Mobile but I also know Public Mobile wants users off the grandfathered call center plan. Would public make an exception for those customers? My cousin is on the old grandfathered plan that has call center access an...

Resolved! Chose wrong plan switching to PM from Freedom

I ported from freedom today, but chose a slightly different plan. I just changed my plan to the promo plan...do you think PM will honour it?

Resolved! Refer myself for 2nd and 3rd line

If I have my 1st line.Now I want to add 2nd line for my daughter, and 3rd line for my son. Can I refer myself as those 2 extra line will be under my name?Or it MUST be under different name?

Mad at myself for switching to PM from Freedom

LOL oh noooooo, I'm so mad at myself for switching to PM from Freedom now . I just switched before this promo. If I had just waited a little while longer! I even checked to see if the last promo was available to existing subscribers before doing it. ...

Resolved! Is there any min. plan on Freedom you need to be on to port over to get this promo?

One question?? Is there any min. plan on Freedom you need to be on to port over to get this promo? Like, does it have to be a data plan? or can the basic $25 month plan work? No data Anyone know this? Thanks

Resolved! Travel within Canada, outside home province

Just a quick clarification, I live in NS and am traveling to QC for 10 days at the end of the month on holidays. I am currently on the standard 90-day/12GB plan.From what I understand, I will only receive calls from numbers in QC, and I cannot make ...

Resolved! Freedom promo: I am an existing PM customer...

I am an existing PM customer. Is there any way to port a number from one PM account to another? For example: - I buy an Freedom Mobile SIM and activate a new account. - I port the new number from Freedom to PM to get the offer. - I now have 2 PM acco...

Merits of a Targeted Promotion

This is a worthy topic for discussion given the terms for the latest promotion. Personally, I think it is more gimmick than anything else. There is nothing to stop people from getting a new Freedom plan and porting the number over just to get acces...

Resolved! SIM card and account won't work

I have just actiaved a SIM card, port a number, selected a 90 days plan and paid. At the end the system returned with an error.So far credit card confirmed charged, I can't login with my email even though I received numerious confirmation email. The ...

How to port number form petro canada?

How to port number form petro canada? Thank you!!!

Freedom promo: Wow, I missed a lot of the action....

I have been kind of busy all day today. Wow, I missed a lot of the action. This thread is as active as any thread I have seen. Let's see how the system holds up to the strain of high volumes of activations in the next couple of weeks.

Not able to receive texts, everything else works

Hi, For whatever reason I'm not receiving any text messages, I can send and receive calls and I can send texts, but I can't receive any (picture messages do work). I purchased a US roaming add on almost 2 weeks ago, but have been in Canada for the la...

Resolved! Freedom promo: Can I port to freedom mobile and then port back to get the promo?

Can I port to freedom mobile and then port back to get the promo?

Resolved! Re: NEW: Talk and Text Promo Plan END DATE?

@Jeremy_M any idea when this promo might be ending?

Resolved! Reactivated service

Please help. I reactivated my service after a few days and now after making the required payment it's not working.I've tried turning my phone off. Nothing is working.Thanks!

Can't unlock my phone? (urgent)

I ported my number to PM from freedom mobile before getting it unlocked by them. They say that because the number isn't on their records that they can't unlock it anymore. I tried getting a code from online sites and stores but they all say one can't...

Resolved! New Promo: I transferred from freedom mobile last Wednesday

I transferred from freedom mobile last Wednesday and just signed up for the 90 day pass with 6gb data. Will I qualify for this promotion?

Resolved! Competitive Offer: Any chance of getting this deal if I port over my Rogers number?

Any chance of getting this deal if I port over my Rogers number?

Resolved! APN settings not work

Hi,I am trying to set up the APN settings for my new ZUK Z2 with android 7.0 with no success. Starting to be frustrated because I don't know what I am doing wrong... in my previous phone I didn't have any problem.I can't find the Public Mobile 4G net...

Resolved! Competitive Offer: Is this bonus available only for the province wide talk?

@Jeremy_M Is this bonus available *only* for the province wide talk, or can we get the bonus by selecting (and paying the appropriate amount) for canada-wide talk as well?

Resolved! Competitive Offer: this promo is a reward eligible plan ?

Just to confirm that this promo is a reward eligible plan ?

No More Roaming Charges in Europe (for European #s)

Wow, what a concept! http://www.cbc.ca/news/business/eu-wireless-roaming-1.4162212

Resolved! Plans for Canada-Wide Traveling

Hey guys, So here's my situation. I'm currently a freedom mobile customer, however I'm going to Quebec for 6 weeks and so I needed to get another phone plan since they don't have service there. I'm planning to get the plan with global texting and pro...

US Roaming Not Working

My dad is currently traveling in the States, and before he left he purchased the US 500mb data add on and the US UL texting add on. I just got an email from him saying that neither of those services are working. He cant deal with this himself because...

Resolved! Re: Competitive Offer: How long does it take for the sim card to arrive usually (for GTA region)?

How long does it take for the sim card to arrive usually (for GTA region)? I would like to recommend my coworker to join but given that there's only 11 business days period left, we are concerned that we may not get the sim card in time.

Essential Phone

The new essential phone is going to be a telus exclusive!http://www.androidauthority.com/andy-rubin-essential-phone-telus-canada-780090/The phone is made form the creator of android

CRTC bans locked phones and carrier unlocking fees

Canada’s telecom regulator has announced that as of December 1st, 2017, all individual and small business wireless consumers will have the right to have their mobile devices unlocked free of charge upon request, while all newly purchased devices must...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Freedom Promo: I have an ON number but live in BC.