Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello everybody, I lost my SIM card during my trip to Europe. I was just wondering what should I do in this case. Should I just buy a new SIM card or does PM offers SIM card replacement. Thank you very much for your help
Within the last week, I have experienced the issue that mlepard reported. I am receiving voicemail notification for my PM phone number, even though I have a data-only plan. Earlier in this thread, Luddite references a solution to disable Phone servi...
my billing cycle and payment date is April-3rd, but until now it didnt charge me yet and I can't use dataaaa?????? why ???
so first i had to pay **bleep** near 40$ for vouchers because public has yet to update any voucher retailers that prices have increased or even update the automated system. meaninf to pay my 25$ plan which went up by 3$ i had to buy a 25$ and 10$ vou...
I am travelling to Europe for a 10 day period, my flight however leaves from Seattle Seatac Airport (I m located in Vancouver). I only need two individual days of roaming, but I am reading through the plans that they are only sold in 10 day blocks, a...
30 days ago I was able to receive MMS but I can no longer. I have tried about 4 solutions in KB but no luck. What is the correct APN setting for HTC One M8? I have tried adding a new APN and setting its values or leaving them blank and other combinat...
Hi, I recently moved from Ontario to BC, my current plan only has province wide calling. I want to upgrade to nation wide calling keeping everything else the same. Is it possible? hope it wont cost a ton! Im a loyal PM customer with several referrals...
As per title, my credit card just expired and I need to change it for my autopay? I don't see it in the "manage autopay" tab under "self-serve." Can someone help me out?
Hi,I'm still in my 3 months plan and my 10 day us roaming lapsed today. Seemed to have been suspended after I tried to purchase another 10 day via 611. Now it asks me to repurchase another 3 months to reactivate when I go online.
Hi, I had public mobile plan from last 3 years and i lost my sim card during holidays so bought new sim and I acivated my sim card and ragistered for new number but it still says my plan is not active. It's been more than 10hours and still waiting on...
I had the worst experience and luck with Public Mobile (PM) since I signed up in January. I posted another topic seeking for help with phone compatibility issue when I first signed up in January 2017. It was a bad experience to begin with and it le...
I had put a voucher in my friends phone and its saying it has not went through
Just wondering if I change or port my number will that effect my refer a friend benefit
FYI, for those looking to buy PM vouchers, I just wanted bring to your attention that many regular Canadian Tire stores also carry them now, not just Canadian Tire Gas Bars, even though PM's voucher retailer list only indicates CT gas bars. I've rec...
Hi PM, Question is title. Note: The following page has a "Contact Us" button towards the bottom which seems to be a broken link. https://www.publicmobile.ca/en/on/get-help I would suggest to PM that you display a support email address in plain text ...
I started a 3-month plan on Jan 23 and I lost service all of a suddent today. Thinking that my 3 months might be up, I tried to log in to my account to see when my expiry date is and I am getting this message: "Sorry, you've been locked out. Please ...
Hello PM community, I wanted to register my CC for Autopayment but it keeps getting rejected. This CC works fine I can use it in other internet services. Problem might be that my CC is from another country. Despite that it shouldn´t be a problem sinc...
Hi is anyone using the Samsung Galaxy A5 (2017)? I'm looking to get the phone but I'm wondering how well it works on the Public Mobile and how users like the phone. Thanks.
Hello there, My account got sospended and I have to make a payment to reactivate it.The thing is that my plan renewal date is the 21st of every month. Since I've been abroad for one week is there a way for me to change plan without loosing the days a...
My account was inactive for a while and when I login to my account online, I see:Your account has been suspended.Make a payment to reactivate your current plan.If you want to change your plan, make sure your payment covers the new plan.See the screen...
I am new to Public Mobile. I tried to set up my iPhone 6, but my setting options are not the same as you have shown in the screen shot. I see Mobile Data > Mobile Data Options > Mobile Data Network. Is that what I want??Also, I can send text messa...
I've had a few text messages about my phone sending people messages looking for RBC login info, as it wasn't me the one person advised that I should contact my provider as they think my number may have been hijacked. Any advice/help. Thanks
My plan did not activate I purchased a voucher and entered it but it did not work.
Google "public mobile promos 2017" and you should see it....Might want to turn that off
I have a 90 day phone plan that includes province wide calling. My plan renewed yesterday but now I am no longer able to call my landline (a local, in province call). I am getting a notification that I have not paid for that service. I have checked m...
So my account renewal happened overnight without a single hitch. Rewards were applied, available funds put towards payment and credit card charged for the balance. Awesome! I was a bit worried after reading of some issues but followed suggestions ...
Hi there, I recently got a new company phone. It is newer than my personal phone and has better data and voice plans. The result is that my personal phone now sits at home with permanent call forwarding to the work number. I use the work phone for ou...
Hi PM rep / Moderator,I',m on $120/3 month plan with autopay & already paid yesterday from nect 3 months. Suddendly I can not send or recieve text. If I receive sms from some one, It says: You have been sent a text but you nedd to have texting in yo...
Received my public mobile SIM card today. Went to go activate it, entered in all my details, etc, but it failed on the final page with an obscure error. Now I can neither log into self serve (although I did get an email saying my account was created)...
Last week I was texting a coworker about a project at work. I never saved the number in my phone and deleted the text messages. I would recognize the number as soon as I see it. However going through my call logs, several texts I made do not appear. ...
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