Having trouble re-opening my account

[jsandhu03]

I had a public mobile number but i was gone out of the country for 3 months. Now i cant active my previous number. It also says my account doesn't exist. Can you please help to reactivate my account. I do have the previous sim as well. 

[ShawnC13]

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@jsandhu03 wrote:

I had a public mobile number but i was gone out of the country for 3 months. Now i cant active my previous number. It also says my account doesn't exist. Can you please help to reactivate my account. I do have the previous sim as well. 

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If your account sat expired/suspended for over 90 days your account has been closed and you will lose your number associated with it as well.  To start again you will need a new sim and to create a new account with a new number.

[will13am]

@jsandhu03, suspended accounts are deactivated after 90 days.  If you are unable to reactivate, you account has been deactivated.  You will need to start with getting a new SIM card and account. 

[RobertQc]

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@jsandhu03 wrote:

I had a public mobile number but i was gone out of the country for 3 months. Now i cant active my previous number. It also says my account doesn't exist. Can you please help to reactivate my account. I do have the previous sim as well. 

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Once its been over 90 days you can't re-open it. The account gets deleted. You will need to get a new sim and open a new account