number transfer

[nolan4]

i transferred to public mobile from telus on Nov 13 and as soon as i was registered my data, texting, and calling all we're working for the first few hours but i decided later on i wanted to transfer my old number from telus because i didn't want to go through the trouble of telling everyone my new number and when i put in all my details to complete the number transferred it said it was complete and i waited overnight as they said it may take a while and it never ended up working and all my data and texting and calling stopped working. when i set my phone up with public mobile when i put my public mobile sim card in my phone i didn't put my old telus sim card back in after that and i ended up losing it so i hope i don't need it again to make my plan work again, my telus account was canceled before i transferred it but i don't know if my old number being still active would affect my transfer, my old plan said it would cancel on dec 19 so i'm not sure. if anyone has any recommendations or feedback i would appreciate it as i just bought a 45 dollar plan for it to work for 2 hours and there's no one i can call for public mobile 

thank you 

[softech]

@nolan4 

There is a number to call to talk to live support,  they can confirm the porting status for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[hockeytalk]

@nolan4 

You should be able to pick a new number again thru your account and see if that gets your plan working again. Make sure you update your Eversafe ID with that new phone #. You will have to send the 2FA code to your email to login by clicking on "Didn't get the code?" and choosing the email option.

Contact customer support by clicking on the chat bubble at the bottom right of your screen or send a private message by clicking the link below:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hockeytalk]

@nolan4 

If you cancelled your Telus account before you initiated the port of your phone # then your transfer won't work. But since it's a Telus phone # (originally?) then you can contact customer support and they can likely retrieve it from the phone numbers pool.

[hockeytalk]

@nolan4 

Did you get a text from Telus to authorize the port of your phone # and reply YES?