Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm in the states and used up my 1GB in less than the 10 day expiry. Am I able to add on another 1GB for the rest of my trip? Thanks!
FM has another promotion this weekend. It would be nice to see some new and exciting promos from PM that target both new and existing customers.
I'm going to be out of the country for 4 months. Obviously, I don't want a phone plan in canada during this time. Unfortunately, if I cancel my payment now it seems that my account gets deleted and my simcard becomes useless. Is there any way to susp...
I received credit card statement that showed I was double billed by Public MobileI emailed the @CS_Agent for assistance in this matter (multiple times as I keep getting weird replies back)My details in black, Public details in orange 1- Sent email s...
My renewal date isn't until Sept 9th, but just now I noticed something really weird. I'm changing to a 3G plan from a 4G plan, and it's not going to go well. My selfserve says that I only owe $46 on Sept 9th, when I actually owe $106. These two scree...
I signed up for a 90 day plan back in June this year and immediately set up autopay. I just noticed that my autopay reward is $0 and I was charged the full plan cost on my last payment. How do I know if I am eligible for the autopay reward?
The APN setting giving did not work I have no data not only that I was charged $82.50 in total for the sim card aswell as a plan including 2gb of data and was told that was the cheapest now when I got home to look on this website for the APN its offe...
@Jeremy_M New site is looking nice. I noticed the new promo page is only showing 3G promos and no LTE promos. Does this mean the LTE Promos are ending/ended ? or was it simply an oversight?
Hi. I am trying to log in. I have forgotten my password. I have asked for ab email. But it takes sooo long to get tge email, by the time i fet the email, the link is expired. Been more then 24 hours im trying. How else can i do this... Thanks
I had a phone number with public mobile 905-xxx-xxxx but I just can't seem to get that account open at all i would like to re activate it and start using it
Can I connect my Samsung Gear series 3 to PM?
Hello, I got a sim card from my brother who was I Alberta and now I'm in Ontario. We changed all the details, email, address and etc to my details. I wanted to change the plan but it wouldn't let me. Is there a reason? Also if the sim card was first ...
My account has $120 in it and it says I have $0 amount due and I can't get any service. There are no options for me to make any other payments or anything. Not sure why I don't have service. Please help.
My phone does not have data and long distance phone calls which were already paid for another words you took the money out of my account, please check and let me know what's going on. Thank you Rickee
Hi,Urgently need a call log for couple of days in June for my PM number. Selfservice not working correctly - only first page is displayed, when attempt to go to second one - nothing is shown.Is there any way to get this data ?
Hi I have a data plan but have run out of data I am using wi/fi trying to send a picture message do I need to have data to do this
Hi, just back from overseas vacation where I used another SIM card. Came back yesterday and put back in my PM card - now when I get onto the Internet I get error "could not activate cellular data network" even when I toggle the option on or off in m...
Hi, my work will be paying for a Telus account so i need to port my number over to them. whta is the procedure, and what do i need to give them? Is it just my phone number and account info? Thanks
I'm in need of a new phone since my current one just bit the dust. The P10 Lite and the Honor 6X look like they hit all the right notes for me and are in my price range. I'm having a hard time finding out if they will work on the PM Network; some pl...
I signed up as a new customer yesterday - data only plan. Everything went fine, got my confirmation of online registration. Problem is when I try to login in with my user ID and password I get an error. If I try to reset my password I get an error...
My plan is $28 a month and payment is due today. It says available funds is $28 yet my account is suspended. If I have enough funds in account why hasn't it been paid? I need an answer right away as this acts as a personal/work number.
Can some explain me how i am being rewared. How much discounts i have got. It seems refer a friend and autopay discount i have. So bill is supposed to be 120 and with discounts should not my bill get lower? I am still making 120 autopayment. Aug 9, 2...
I was just wondering if I'm all good to go when I land in LA on Saturday I went to add ons and purchased the add on and it now it shows up in my plan and add ons page.
I've been in the U.S. since August 12th. On the 9th, I purchased the $20 voice/text/data bundle which immediately took effect. On the 19th, I purchased a second plan since I am not returning home until the 27th. This second plan never took effect ...
When I travel in the US and use the $20 add-on, I find the data gets used at twice to three times the rate it does in Canada. Maybe more. So the 1.5 GB is much less useful than it appears - I hardly use that in 3 months in Canada, but I often run out...
Hi there.I am currently with public mobile, and so is my sister, but she has a much better plan than I do. Now, she is leaving the country in a couple of weeks, and I'd like to drop my account and take over hers, but still keep my number.Could you pl...
I have a OnePlus 2 phone and I am having trouble getting my data set up. I have tried following the guide located on this link: (https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Phone/ta-p/26), but wit...
I still can't receive short code messaging on my phone and it is the only way for my bank to authorize my account. I have text Help to 93557 which is bank alert code, but I do not get a response.
This is probably the first time that I have used 6GB of mobile data (on a 90-day plan). Unexpectedly my phone (Chrome browser) shows that I have used my entire data plan, but my plan should have had 6GB (original plan) plus an additional 6GB from the...
please message me to provide further details.
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