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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No data

Hi everyone, Been with PM for about 3 years. Generally really happy with it. Just started having a problem since I returned from the US last week. I have a large talk, text, data plan. I went to the US on Jan 26 and purchased the US roaming packag...

What is happening with this Auto Pay??

This is the 3rd time this AUTOPAY has faulted resulting in my sons phone unusable. The information is the same! What is the problem??

Resolved! Activation Error, Any Solutions?

Hi everyone, just signed on to PM yesterday and I'm having some issues with it. Activated my SIM, but it errored out at the end. From the person who referred me, they told me they can see my account was activated and I can see that I was charged on m...

Phone not receiving calls

has anybody had issues with their phone not receiving calls? I have had multiple people tell me that when they call my cell, that the call does not go through, it does not ring and the call is dropped?

Resolved! Newbie Questions.

Hi there, Considering public mobile for personal phone service after having work plans for over 20 years. Questions: 1. Work plan with Rogers. Is it possible to transfer your phone number to Public Mobile? If so, is there a fee associated? 2. For...

Keeping old number.

Hi. New to pm. Trying to keep old number 705-870-xxxx form t-bay tel. System won't let me. I have my sim and trying to register but it won't let me keep my old number. Anyone know how I can? Thx.

Purchase add-on

Long story, but due to a credit card company error, my online account is suspended for a year. I want to purchase a roaming add-on, how do I do that without being able to access my self serve account? Can I use *611?

Resolved! Data Add-on Missing

My monthly data add-on has disappeared from my account. Should have 5GB, but only showing the promotional 1GB and it is 90% used.

Automatic top up

How do I stop automatic top up on my plan?

$5 or 10 off for 8 months promo

I did not receive this discount promo. Did anyone else not get it? Any luck with customer support?Thanks

Having trouble with data usage. Add-on data disappears almost immediately

I exceeded my plan's data limit and purchased a 1 GB data add-on to get me through to the next billing cycle. This add-on gave me LTE for a few minutes or hours, then disappeared almost as suddenly. I have paid for one or two more since... it is not ...

Resolved! Auto-Pay with credit csrd

I have a credit card registered on my account, but also have money in my account. Do I need to put money in my phone account if I want to pay using my card? The money I put on my account is used first, instead of being billed on my card. I originally...

verify code issue

creating an account having issue with verify code even though i entered the correct code help me?

ticket issue

did not seem to complete ticket request for porting a number how do i accomplish this?

Resolved! US Long Distance rate

I am on the $25 plan with unlimited Canada talk. If I have an incoming/outgoing long-distance US call, how much does that cost?

Resolved! automatic roam without prepurchase?

Is there any plans for PM to allow users to pay roaming charges (after the fact) in the USA for which they did not previously purchase an Add on? living so close to the US border and often shopping in the US I would love to have the security of being...

US Talk and text added twice

Hi,While adding my US talk and text plan.I made a payment for one add on because it wouldn't let me add otherwise even though i am on Auto Pay.Then while checking my add on, I accidentally added the same Ad on again.Can moderator please fix it ?

Unable to process credit card

I tried multiple time to use my credit card to order a new SIM card. After no success I ordered from Amazon instead. Later I discovered my credit card had been charged for the SIM card from Public Mobile. How do I cancel this order?? The automated ch...

Resolved! Multiple Accounts (phone numbers) with one community profile?

I currently manage my moms Public Mobile account, having my email address and alternate phone number connected to the "My Account" login... and obviously I am the one who utilizes the Community forums...I am seriously considering switching to PM and ...

Resolved! Any plans to have 4g LTE data speeds

I currently manage my moms cell service provider with Public Mobile (talk & text only) but I am considering switching over my own service to here. Just wondering if anyone else had a similar issue and how "switch" affected their use of data and if t...

Resolved! Locked out of my self serve account

Hi, can you please let me know how I can have access to my account? I was locked out. Thank you!

Resolved! [HELP] About the roaming

I will travel to US. Wondering if the roaming service will be automaticly activated? I don't want to use roaming but WIFI. So how should I do?

Switch to 35$ 1 gig plan

How can i change to the 35$ 1 gig plan? In the addons it wants an additional 30$ for 1 gig. I already have the 25$ plan that is supposed to have 500mb but it doesn't. So am i supposed to actually pay 65$ for the 1 gig addon each month?

Resolved! Can't get service

I've registered, selected a phone number, paid initial payment, and signed up for autopay.However, when I fire up the phone, after the Nokia logo clears, it says phone restricted. I clicked the undo and it asks for a code.I tried the SIM number, my a...

Creating a ticket

I am trying to figure out how to contact a moderator through the ticket process but having trouble figuring out how to start one,I have created a community account but now I am lost,any help be greatly apprecited.Thanks in advance.

US Roaming Addon

I'm looking at going down south for 3 weeks this spring and want to purchase 20 days worth of US talk & text roaming. 1) I understand that for some reason, PM won't let me buy it all at once and insists I do it in 2, 10 day purchases, a minimum of 1...

Resolved! Unused minutes

I'm looking at the $15. 100 minute Canada-wide plan. Can anyone tell me if unused minutes carry over and accumulate on successive months?

Resolved! Does service include 3G?

I checked my Nokia 3710 flip phone, and this is what was reported:"Learn about your phone's compatibility with our network:3G 850MHz, 1900MHz (Has checkmark in front of 3G)4G LTE Device does not support 4G LTE bandsDisclaimerPublic Mobile utilizes th...

Resolved! Add On termination

Hi, I purchased an add on months ago but never used it. I can still see it on my plan. Does it charge me monthly? Because I noticed I am being deducted the same amount of my add on every month. I am enrolled in auto pay.

Community website sucks

I typed out a long question and now it's gone.

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