Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What is everyone’s opinion on the public mobile service? I like the service it has been good to me so far. I’ve been reading a lot of post with ppl having problems adding funds to there accounts. Is it just an online thing or can you call to load you...
I tried calling in to the Conference Call Line (712-432-8773) last week but kept getting a Public Mobile message that talk is not included in my current plan. I somehow did get through eventually and stayed on the conference call until I was finished...
We just switched to PM a few weeks ago and have noticed we can not receive any phone calls in a certain spot on the counter. We had no issues at all with our previous company. We did tests with the phone in differents spots and some will let the call...
Hi there , I forgot my login email password and secret question answer. Need to recharge my phone ? any help.
This is partially an information and a question community post. After reviewing my usage tab under the Self Serve section of the website, I noticed that I had 3 separate outgoing text being sent at exactly the same time. My best guess is that I sent ...
I need to inlock my public mobile phone because I got a new one and I’m giving this one to a family member. They are not on a public mobile plan and they don’t want to charge their plan
How do you know when a new subject or question have been posted?? In your mail box?!
When adding a data add on does it affect the renewal date of your plan in any way?also it states that the data carries over to the next month,is there any time limit in using it I am a very light user of data thanks
When switching cellphone numbers, Can you make up a new number to use as your own instead of the choosing the cellphone numbers that public mobile gives you?I heard that you can use your old cell number from your old provider and it can be transferre...
im new to public mobile and im having trouble navigating. does it matter under which topic i ask a question? is it like, you enter topic disscusion first and then ask a question so that that question is listed under that topic? im not sure.
I cannot call anyone, all calls outgoing keep saying they are long distance, even trying to check my voicemail says it is long distance. How do I notify public mobile to get them to address this? Does public mobile even listen to or answer the custom...
I am trying to pay my bill, but the self-serve isn't accepting my Visa Debit card and I can't get a person by dialing 611.
I always pay $42.94 every 30 days then I was shocked to see I was charged $48.59. I checked my usage and it looks okay. What's going on?
If I upgrade from $35 to $40 in half way of the period, may I get the money back of the rest time of the month? Edit: created new topic as post was in a different thread, changed title from community rewards.
Is it a myth or reality : when you write a second message to the mods and they didn’t have answer you that you loose your priority??? I want the written proof of it to be sure!!!
Hi can someone help me. I activated my sim card and put it into my iPhone everything went well. I have public mobile in the top left of my screen I can text and receive text and call out But I can’t receive calls it keeps going to my old provider voi...
Hi, I lost my phone and SIM card. Can someone let me know how to deactivate my SIM card to prevent others from using it? Thanks,Ben
Hi, New poster here, if this is in the wrong section I apologize. I'm currently on a basic unlimited text+call, 1GB plan, and recently came across a promotion of $40 for 4GB.What I'm wondering is, with my current plan I have $4 off on rewards. If I s...
Thanks for the help to my questions. I encountered problems receiving SMS and phone calls originating from the US. All SMS's are lost. I can't receive them at all. For the phone call, I can see the phone ringing; but when I answer, it shows connected...
Hi there, I just changed to a new phone and sim card (lost the old one) but kept my old plan (unltd talk and international text; no data). Texting worked properly on the old phone (iphone SE) - no issues.With this new phone (iphone 6S) - I can make p...
Hi,My phone number isn't porting over and haven't heard from anyone. Would you please help?Thanks!
Cannot activate data on my iphone 6
I believe i entered wrong PIN from old carrier ... i have correct PIN from old carrier now but need to update the PIN to complete the porting.
I have just activated my new publc mobile sim card with porting my old cell phone number, I can send texts but can not receive texts or phone calls
Hello, If you have a newer Android phone 8.0+ the APN for public mobile is not correct and you cannot edit it? Why has public mobile not set the correct APN by default I have paid for data and there is no possiblility to get it to work.
How can I receive receipts (via email) that show the tax amount and Public Mobile's QST number?
I was charged on Jan 04 as well as Jan 01. Can someone look into this?
Received a condolence message from Amine_E (moderator) with a link and request for my phone number and an undertaking to address my issue 'SIM not provisioned for voice'.....did the link and replied with phone number - that was earlier yesterday and ...
Please suggest, If I have Provice wide calling plan, Does it mean that I should be able to call within province as long as Area code belongs to same provice ? For example Alberta has four area codes now: 403, 780, 587 and 825 so should I be able to c...
i put a voucher on my phone and my phone did not reactivate.
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