Community

Resolved! Self serve and calling not working

I made a new account to comment, my mobile service has cut off for some odd reason even though I've set it up on autopay and paid my bills. It won't let me even login to the site, my password and username and cached so I know it's not my side that's ...

Resolved! Payment Voucher Not Working

I am trying to add funds to my account, but my payment voucher is not working. I tried to add funds via 611 and online, but to no avail.

Resolved! Switching from koodo, and keeping your old phone number.

How do I keep my old phone number from my old koodo account now that I've switched?

Resolved! Promo code

Hi, I subscribed for the promo code of 3Gb extra/ month, but I received the code 4 days later after creating the line. Can I still enter the code after sign-in up with PM? Thank you. 

Resolved! Phone compatibility

Hi,I tried using the phone compatibility tool on the website, but it does not seem to be working at the moment. Is a Huawei Honor 8X, model JSN-L23, compatible?Thank you!

Resolved! Account email update?

How can email be updated on account page?I have asked Simon and will cut and paste it's response--- HOWEVER there is no such option that I can see.SIMON'S SOLUTION:You can easily change the email address associated with your account by clicking the "...

Resolved! Change 'reseller name' to something else during port over?

I recently ran into an issue porting into Public Mobile.  When prompted for the 'reseller' during sign up I left it blank not knowing what that was.  'Current carrier' would have made more sense to me.  Because of my misunderstanding, the port took m...

Resolved! Adding another phone toy your Account?

Can you ad another phone to your account?

Resolved! New customer

Hello, I'm a long time customer of freedom/wind (since 2010) but am looking for a new service now for both me and my wife. Could a moderator please PM to discuss our options. Thank you!

Resolved! SIM card cost

Why did my $10 SIM card, with free shipping, plus HST cost $14.69? How do I get a refund?

Resolved! QR code?

I'm trying to add my cell plan info to my iPhone XR...to track my data usage.  It wants to scan the QR code from my carrier.  If I try to do this manually it asks for:SM-DP+Address?Activation codeConfirmation codeAm I in the right spot here?  Where c...

Resolved! Account suspended?

  Today is my billing date and when I just happened to log in to my account it says it is suspended/ account status expired.  It's giving me a tab to "Reactivate Current Plan"I'm on auto pay so it just comes off my credit card.  My transaction histor...

Resolved! Can I add another sim card to my account for an older phone

My screen on my A20 died and the old cell phone I have here uses a large sim. The frame of the sim broke so I need to get a new sim. How do I activate the old phone ?

Resolved! Change of plan

I agreed to a change of plan to be effective May 29. It tells me that my plan has been suspended.  This is what I was offered and agreed to. 

Resolved! Can somebody explain this to me?

What is the debit and   credit. Sorry I am a little bit confused. I also want to remove this addon as I added it by mistake. Data & Add-Ons 200 min US and Canada Long Distance 

Resolved! MMS Port number - which one?

At the end of the activation process today, I saw a link ( https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone ) that told me how to "Set up data on an android phone".  However, when I went into my phone's APN settings...

Resolved! Lost my phone and want my same number back

I lost my phone today and desperately need my same number for work, when activating at Walmart I was told I had to activate it first and then change my number but now Im confused why it's so difficult to complete

Resolved! PLAN CHANGE ON RENEWAL

Hey folks, So my plan renewal is coming up on Tuesday, June 2nd. First off excited that I have been here two months now. Thank for all the support you have all been awesome!  My question is about the process of changing your plan for your renewal. On...

Resolved! Changing the plan

If I am going out of country for 1 week to Mexico after Covid is cured how much does it cost to text and phone if I'm on the $25 plan?? Thanks

Resolved! $20 bonus for first referral before May 31

I did my first referral but didn't get the $20 bonus. When can I get the bonus?

Resolved! Cannot make a payment

Hello, I am having trouble making a payment with my credit card. It has been set to auto-payment, but it stopped working this month. Do you have any idea? Thanks!

Resolved! How do I change my phone number

Resolved! Estimate Next Payment Amount is much higher than plan

Hello Everyone, I been with PM for awhile now and I am on a legacy plan which cost $120 for three month before tax and rewards.My next payment date is June 4th and it shows that estimate cost after rewards and discounts to be $222. I have always paid...

Resolved! Issue making payment

I’m trying to add prepaid voucher to my phone and it won’t accept it

Resolved! Checking on my bill

Hi I got my bill and I had signed up on a promo. The promo was the first month free. Please check my account because i was charged.  Thank you  

Resolved! $10 off your bill

I already have an active Public Mobile $10 month plan but received a come back offer. I signed up for 1 month of data for my IPad a couple of years ago. Can I sign my wife up using this offer with my email, to which the offer was addressed to?

Resolved! ACTIVATION

HiI have finished activating my SIM and fixed it in my android phone but it does not show network activity. When i check on available networks, it says 'no available networks'.The APN values are uneditable but shows the same inputs except the name( I...