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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Restore my number

Hi, i didnt use use my phone number for 5 months. How can I recover it?

Resolved! how is the network in Richmond ?

I have 2 friends who live in Richmond ask me .

Resolved! selfserve problem

can you please help me with my selfserve accout . mny account is locked

Resolved! $10 credit

Hi, How long does it take for the $10 referral credit to show up under my account info? I already see the $2 from Auto pay Thanks

SIM Blacklisted

Hi,I purchased a Public Mobile Sim and monthly paygo but my SIM blacklisted yesterday at random.Not sure what is going on with this.I am not able to connect to the network and phone say "Technical Problem" "Emergency Calls Only" The phone was working...

Locked Out of Account

Please help! I am locked out of my Self-Serve Account. It says to contact Public Mobile for help. Please help!

Resolved! Locked out of account

I'm locked out of my account. I've tried logging in. I've tried the 'forgot my password' link which failed to email me a password reset link 3 times. I've waiting 24 hours to reset my password again and not it's telling me I'm locked out of my accoun...

Resolved! Call to my voicemail deduct from my plan outgoing minutes?

I'm new to PM and just signed a $15/month plan with PM. I called to my own number to access voice mail. Are these minutes counted as my outgoing minutes offered in my monthly plan? My understanding is that it should not. Correct? But I just checked m...

Resolved! Tips for referrals

Would anyone here know any good tips for getting referrals, I'm having a hard time getting people to sign-up. Would sharing my reference code on this forum be a good idea? Thanks!

Resolved! No service

Hello my plan expired today I paid by credit card and I still have no service my credit card has been charged but I still have no service this happened last year and it has something to do with me being a legacy member or something any help would be ...

Resolved! New user porting number from Virgin account that is not in my name

I am about to sign up for PM, and have the sim card. Presently my phone is on Virgin Mobile but I am secondary to my wife who is the account holder. I want to bring my phone number over but I have heard that a number can only be ported if the Virgi...

Resolved! Outgoing Local phonecalls

Hello! I'm a new user with Public Mobile, and had some technical problems when making local outgoing calls to my friends/family. I'm around the BC area in Canada, and have unlimited Canada-wide Talk/text. I noticed that whenever I try calling my frie...

Text Messages and Data

I joined Public mobile 2 months ago. I cant recieve messages and cant browse for the past two days. I can send messages and make calls conviniently. However, i didnt get messages sent to my phone nd cant browse. I have restarted my phone severally an...

Resolved! 30 day plans vs. 1 month plans

So I've been using Public Mobile now for 9 months and like the service quite a bit. One thing that bugs me is that the plans are 30 days, and not one month. During months that have 31 days, the plan renewal date creeps up by 1 day the following perio...

Resolved! Locked out of account

I tried to log into my account and I am locked out. How can I reset it as it won’t allow me. need assistance. thanks

Resolved! Voice Mail Set UP

I just set up my voicemail. Now when I use my cell phone and call my home land line while the phone is ringing my Public Mobile voicemail cuts in. I answer my home land line and there is no conection to cell phone. Cell phone continues in voice mail ...

Faulty Sim Card?

Hello, I have set up an account for my son earlier today. I have followed all the steps... and everything went well. We have received the welcome letter and everything looks good.However, when I put his sim card into his phone it says "no service"....

Resolved! $10 50 plan

I have a basic plan for my son $10/50m, are they calculate the income and outcome call? We got the following message when we try to make a call: " you don't have an active long distance add on" and if also unable to receive calls as well, the mail b...

Resolved! 3G and 4G - which is the standard

I am connecting to PM with standalone android smart watches (Kospet Omnibus Pro) and they work great. What confuses me though is that they only report using 3G on my PM sim. I have an older Bell sim which also reports 3G BUT a newer Bell sim report...

Resolved! why my account status : Plan expired?

My account number: xxxxxxxxxxxxxxxxMy account status : Plan ExpiredAvailable Funds: $30.00Payment Due Date (One-Time Payment): Sep 17, 2019Payment for Next Cycle: $30.00Amount Owing: $0.00Pay your amount due by 11:59PM on this day in order for your p...

Resolved! phone will not except PW

My phone will not except PW, finger print or pic. Phone call will come in Please help

Resolved! topping up

If I am making payments with a credit card as needed without autopay, am I able to make a payment for the exact amount I require or are there fixed increment amounts I must choose from. ie: if my account balance requires $9.50 for an add on would I b...

Resolved! settings for roaming

after adding a roaming plan, do roaming and data settings need to be turned on and apn settings changed while in the states for just texting and voice and no data plan? I am under the impression that they would just apply to data and not text or voic...

Resolved! Changed plans data works but can't make calls

I changed my plan just now and I have data but can't make or receive phone calls. Keep getting message 'sorry... you do not have an active long distance plan'. I'm dialing a local number - is there some delay between changing plans and when it goes...

Resolved! Who did I refer?

I received a text from PM today letting me know that I have received a friend referral reward. My account shows the additional $1 reduction. The confusing thing is that I haven’t referred anyone or given anyone my code. Is there any way to find ou...

My phone won’t let me call or receive calls it says update service. Why is this?

Resolved! Referral reward

The guy at Wal-Mart neglected to ask for the referral number when I just signed up, can it be applied now?

Resolved! 400 min International Long Distance Add-On

The 400 min. Intl add-on costs $15 - is this charged every month regardless of whether you use up all your minutes?Thanks!

Resolved! change email address

how do I change my email address its not in the edit profile page

Resolved! Can not receive text verification to phone to set up self serve option

HAve tried various time to set up selfseve on my sons sphone. But we can not see the text veaifaction cde to be sent. He can send and recieve texts. I need to change the credit card on his auto pay. We have tried 5 different time and still no text w...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Restore my number

Resolved! how is the network in Richmond ?

Resolved! selfserve problem

Resolved! $10 credit

SIM Blacklisted

Locked Out of Account

Resolved! Locked out of account

Resolved! Call to my voicemail deduct from my plan outgoing minutes?

Resolved! Tips for referrals

Resolved! No service

Resolved! New user porting number from Virgin account that is not in my name

Resolved! Outgoing Local phonecalls

Text Messages and Data

Resolved! 30 day plans vs. 1 month plans

Resolved! Locked out of account

Resolved! Voice Mail Set UP

Faulty Sim Card?

Resolved! $10 50 plan

Resolved! 3G and 4G - which is the standard

Resolved! why my account status : Plan expired?

Resolved! phone will not except PW

Resolved! topping up

Resolved! settings for roaming

Resolved! Changed plans data works but can't make calls

Resolved! Who did I refer?

My phone won’t let me call or receive calls it says update service. Why is this?

Resolved! Referral reward

Resolved! 400 min International Long Distance Add-On

Resolved! change email address

Resolved! Can not receive text verification to phone to set up self serve option

Number Transfer Failed

New customer - chose wrong subscription

I can't send or receive messages

Charged $5 for changing eSIM to new phone

wrong account number