Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Current balance is $43 . account status shows plan expired.Plan value is $40 Any help will be appreciated. Thanks
i just got a public mobile pre paid phone plan i have had my phone constantly with me my friends are showing me texts from my phone number that arent from me and i see the time when it was sent and i know for sure i had my phone with me i need to get...
Hey all, So I've had my LG G5 for just over a year and I haven't had issues with it like.. at all. I was watching netflix in bed like a champ, and noticed on the left hand bottom side of the actual glass covering the screen is lifting. I can see a s...
We are currently 3 new subscriber. Both my brother and sister joined PM today on the 4.5gb promo. They are too young to have a credit card so I pay for then using mine and they setup an automatic transfer to me each month. I was wondering if the 2 ac...
Yesterday 11pm, my wife's phone ported from Chatr mobile, completing the activation of sim card. But her phone with chatr sim card still works. I think it means the porting is not complete yet. I wonder how long I have to wait for. Even though the ch...
Hello,Suggestion:It would be of much help for the user to have inView Usage History pagethe total duration displayed, thanks
Hello, I just went to Walmart to get two sim cards for PM activation. Each time I insert the sim card on a phone, I get "No Sim Card" error. I have an s7 edge. Can I refund a sim card? Contacted mod team and nothing so far. I activated a second line ...
Hi, I just activated my public mobile sim and choose $40 minutes and put the $43 top up card today and its saying my account is suspended and my plan is expired
I bought a data only plan 3 weeks ago but haven't been able to connect to the cell network. Moderators have been helping me on and off. Latest message asked if I can send and recieve calls. It's a data only plan, so no. But I bought a voucher wit...
I love my Public Mobile plan. I get 4GB of data (LTE data, even; when I signed up they didn't sell it separately from 3G) for $75 every 90 days. No talk, no text, just what I need and no more. I'm not sure when it changed, but you can't get that or a...
I click on change plan, the page loads and gives me no options. Help! I mistakenly let my previous plan expire.
I have the 200MB Add-on, today was my billing day, I was charged for the calling minutes and texts, but not for the data add on, my account is still showing my data from the previous billing cycle:Do I have to add it on manually every billing cycle?
You need a simple way to transform . OST in . PST? What is the easiest way to do this? I just now need to work with e - mail, and I have no such opportunity…
Hello, me and my wife have been public mobile customers for almost 3 years. I had the autopay activated for both accounts all that time using the same credit card. Today the autopay just did not work and our services stopped. I tried paying manually...
If I buy the data add-on, does it start immediately or can I set a start date?
I have been with PM for 2 weeks. Very happy with plan and service so far. I live in a rural area and have not experienced any service issues. Looking forward to long term
I just bought bought a $20 add on for US roaming. Would like to confirm that it was talk text and data. I leave for trip today yet my account only says US data add on. I had a $27 balance and $20 was taken off. Can someone please confirm talk text a...
i can't log in in my account, i choose "fotget my password" and it said that i will receive an email to reset my password, but i didn't receive any email. Up to now, I still can't log in in my account. Please help me
Can't Port: Alternate Phone Number Regex I can't port my number over. When it asks for an alternate phone number to call in case something goes wrong. I get the error: Alternate Phone Number Regex
Who do I contact to get the PUK to unlock my sim network?
With T-Mobile merging with Sprint sometime by the end of the year wonder how that will bother our roaming. Heard they are keeping T-mobile name but moving to Sprint network. Sprint is CDMA not GSM like PM. Will that mean in future will only get AT&T?...
Recently tried to buy a payment voucher at Walmart at a Montreal location. They had issues with every voucher they scanned. Over 15 didn't work on their system. Was a $60 voucher. Had to head to Pharmaprix location. It work no problem. Had to buy a...
Seems that on a 3G plan if you force your phone to connect with 3G (HSPA+) you will not be throttled like you are on LTE.I am getting about 11 mbits on HSPA+, rather than the throttled 3 mbits on LTE. Surprisingly ping is only a little worse.If your ...
I have a new sim that I'm trying to activate and I'm getting an "Invalid SIM" error. Please advise.
I have a new sim that I'm trying to activate and I'm getting an "Invalid SIM" error. Please advise.
I am a new customer here, and I can’t seem to port my number in by doing it online. I noticed on here that in order to port from Koodo prepaid, I need help from a moderator, so could someone help me out? thank you
My phone has been losing service randomly for about 2 months now. It will happen when I'm driving most commonly, but recently has been happening while I'm walking or not moving at all. It occurs in spots where I know I have service. Sometimes I can r...
this is annoying...Please help customer support.
Hello, I have an LG G4 that I bought from Korea. The IMEI is ======. The compatibility thing says it should work, but I have checked it at Koodo mobile and freedom mobile and it didn't work so I was worried that it might not be compatible. The issue...
Phone is a Samsung S7 (SM-G930V) I've been with PM for coming up on 2 months in 5 days now and so far it's been great. But today my phone asked me if I wanted to switch to "Global". I tapped cancel and everything stopped working... I am no longer abl...
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