Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Not sure how this happened. My plan renewed last week and the very next day it shows I used up 99mb of data. How is this possible as data saver is on and when I check the apps show restricted use with wifi only. This is the first time this has happe...
Hi, I just changed my phone number by selecting a new number in the setup of my account, but afterwards it can not make outgoing calls, neither can it receive any incoming calls, just keep saying like '6uc1/2/3 number not in service', what is happeni...
I was eligible for the promo. I signed up for the newsletter and activated a new account today. Unfortunately I did not enter the promotion code during sign up. I tried entering it after the account is activated but it says I am not eligible. Is ther...
I am trying to pay through a payment voucher by dialing 611 and trying to add manually in my account but failed every time.My second problem is that i added 20$ long distance addon to call pakistan but pakistan is not included in public mobile long d...
I am doing online activating today but stuck at payment page. It says "Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you continue to experience problems, contact your ca...
anybody know their management or any sort of direct contact number to talk to a live person somehow. Its so irritating for some reason to wait out the email contact process. There can be times when you are needing to speak to real live person ASAP
Hello, I have Canada and US phone calls in my plan and I can't call to the US. I tried the number ... a 1 before the number ... NOTHING! the message says that I don't have long distance calls on my plan
Hi,I'm hoping I can find some help or clarification.I'm am on month 2 of PM. I currently have the 15 dollar a month plan with 100 outgoing canada-wide minutes but I can't make any outgoing calls. Wondering what is happening.I have been able to receiv...
I submitted my email address on the Public Mobile Web Site the other day. I received a email saying that I have to sign up for a new account before June 12th, 2020 to get the 3GB Data. The problem is that I tried to sign up for a new account and the ...
So, I set up my phone at a London drugs nearby with a store rep. He set me up on autopay and put in a credit card. This month the plan deactivated because there was "not enough funds in the account" but when I go to reactivate and make a payment (ev...
Hi, i got an issue when entering the payment vouchers i purchased yesterday.When proceeding to the refund, I got the following message:Unfortunately, Voucher #XXXXXXXXXXXX could not be added. Please verify the Voucher and try again.The XXXX numbers ...
Hello everyone; I hope you are all staying safe and healthy. I am looking at the USA add-ons and I only see the one package for text (unlimited), talk (unlimited) and data (250mb). 1) Is there a similar package with more MB? 2) 20$ for 10 days and if...
I've been trying to sign up for public. I've been trying to get the 8 gig plan with the 3 gig bonus. Ive been unsuccessful. I registered for the promo code but I didn't see it. I also checked my junk. Can I somehow register?? I talked with an online ...
Is public mobile offering any support or help to those that are having trouble paying their bills like me? I know that other cell phone providers are and I am hoping that public mobile is too.
I made a new account to comment, my mobile service has cut off for some odd reason even though I've set it up on autopay and paid my bills. It won't let me even login to the site, my password and username and cached so I know it's not my side that's ...
Hi, I subscribed for the promo code of 3Gb extra/ month, but I received the code 4 days later after creating the line. Can I still enter the code after sign-in up with PM? Thank you.
