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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Recent Koodo promotion, misleading registration flow

So I received a text message about switching to koodo. I am willing to make the change myself without paying a random Koodo kiosk $30 for the artificial "connection fee". I follow the links provided, how do I $%@#!#'ing setup this promotion without h...

Unable to receive calls.

Hello, I recently activated with public mobile and used my previous number from another carrier to do so. Everything seemed to go smoothly, but when I started up my phone I received a message saying that there was a problem and that I needed to go to...

Transferring my number out of Public

I attempted to transfer my number out of public to Telus. It would not successfully transfer the number then my account from public mobile just got closed, the Telus rep spoke to the public mobile rep who said it was closed due to port out. They are ...

Unable to retrieve password for self-serve account

Hi there, when I use the "forgot my password" option for the online self-serve portal, I get the following message: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled Ultimately I want to cancel my account. I've already ported my number over to Fido....

Experiencing difficulties processing your request to move your number

Just trying to get my number transferred over from bell to public. Received the subject line as a text fro public

change plan from $10 to $ 20 plan for unlimited Talk province-wide for 30 days

I tried to change my $ 10 plan to $ 20 unlimited talk as renewal cycle as tomorrow ( Oct 7 ).Hope I can do it this time. Please send email if someone replies and the new plan will start as the next renewal cycle as tomorrow. Phone # 250-xxxxxxxxxAc...

Wanting to add data to a current plan

Hello everyone, My friend wants to add data to their current plan, but unfortunately he is unable to login to his account and he is unable to reset his password. What can we do about this situation? Please let me know.Thank you.

I just activated but my SIM card is not working, how can I create my self-serve account?

Hi all,I have just activated my service with Pubic Mobile, porting in my phone number from Koodo. However, my SIM card is not working (apparently I got a defective one). Now I want to activate my self serve account, but they require a validation co...

Credit Card Expiry Date Change, Forgot Password not working, help please

Hi Community, So my grandparents signed up for a $10 Public Mobile plan and their cc expiry date has changed, their password they wrote down doesnt seem to work, doing a Forgot your password multiple times now and still no email. Would appreciate if ...

Resolved! Keep my old number after cancelling

I submitted a request to carry my old number over from my old provider when I signed up for public mobile and it didn't work. I have messaged the moderators with new information to try again. The problem is, my billing period ends tomorrow, so I'm w...

Resolved! URGENT! Account suspended!

Hello; so I paid my bill and the amount needed to pay for the plan is in the account. I'm not on auto pay and do this manually, but had no issues until now. It says my account it suspended and to ignore it if there's enough funds, which there is. It...

Resolved! Transfer Number to Public Mobile

So I completed everything on the page https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/msisdn-swap/ And when I clicked on the button Submit it loaded for one minute and after that the loading gif dissapeard and I didn't saw any message lik...

I never received sign up bonus.

To: Moderator_Team Moderator yesterdayI never received bonus for signing up another person during last promotion for $25 . The other person did receive the $25. I sent a message to the moderators but never received a reply.

Resolved! No Mobile Data!! same question no solution!?!?!??!

hello to all who are willing to offer help and others who are desperatley looking for a solution in this forum!! I just switcched to Public Mobile with a plan that includes Voice, text and DATA.. I activated my plan; I receive calls and can make call...

Resolved! No Service on iPhone 7

My phone has been working well for a week now until it suddenly lost service in the middle of the night. It just appears as "No Service" I tried restarting the phone, resetting the phone, taking out the sim card, tried it on another phone and I get t...

help

Hi, My number isn't being changed. I just came from Vancouver to St. Johns, Newfoundland. As such, I tried to change my number, to an old number. The number change was a success but then I couldn't receive calls or texts. I call the customer service ...

Getting Help Quickly from Public Mobile via their Facebook Page

I have found the Community to be very responsive and helpful in resolving many issues I've had as a new Public Mobile user. During a rather frustrating activation experience at a Walmart, where the activation portal was down, I was able to get a very...

Resolved! No service all of a sudden

Been a PM customer for a couple years now with no issues and out the blue I have lost service. I've messaged the mods, but wondering if anyone else knew any tricks in the meantime that might fix. iPhone 7, have hard reset and pulled SIM and replaced ...

Free month missing?

Hi, I registered over the weekend (sunday the 30th). With the promo to get a free sim card and one month free (wow mobile). I got the free sim card but the site said it can take 2-3 days or so before you see the free month. Its now been 5 business da...

Plan not working

My plan says it active and my credit card issued the payment but my phone isnt working. This is my second month and I had no issued the first month. Who can I contact to resolve this issue? Seems like Im being sent in circles..

Resolved! 2 pin number, 1 phone

When I activated my phone with PM, they asked me to choose a PIN number, I wrote xxxx.After the process was completed, I received 2 sms, "Your new PIN number is yyyy" and the second one, "Your new PIN number is "xxxx". How can I validate which one i...

Resolved! Generic error when trying to register new account

Tried twice to "active sim" and get "generic error" when done filling in all the info. Finished all steps all the way to "activate". Worse, it will not save my login and password and all the info I entered (twice... so annoying). Not sure what to do...

Resolved! Password Reset Email Not Arriving

I have forgotten my self serve password for a couple of accounts and have gone through the process of resetting a couple of times and it says it is sending emails (after the security question), but I am not receiveing the emails. Both are gmail, and...

Activation, sim and phone number problem???

I reactivated my account and it said successful. I transfered my old number over and it was successful. Why is my phone still not working??? Yes i have private messaged the @CS_Agent and not a response yet. Ive also tried reseting the network setting...

How do I receive a refund for funds in my account?

Porting phone number from Koodo

Good afternoon, I tried porting my Koodo phone# to PM, filled in with my Koodo account#, name and alternactive contact phone, click submit button, saw a spinning circle, after waiting for couple of minutes on the screen, the submit button was becam...

25 dollar promotion

@Moderator_Team i have never recieved the 25 dollar credit for signing up a friend on the 12th of september

Can bell-locked iPhone be used for public mobile

I'm asking this question for my friend.He got his iPhone 4 years ago from Bell, and he is with a provider which uses Bell network right now. His phone is still locked in Bell.He wants to know if the locked phone can be used with PM, or it has to be u...

Changing Plans Charged My Account $10 in Credit Automatically

I had a $25 credit in my account, when I changed plan today (I exited before completing the process), the system automatically charged me $10 even though I stopped the payment process. Now I can't seem to use the remaining credit to purchase the pl...

Unable to call out or receive calls

Hello there, I recently reactivated my SIM card after being suspended for awhile, I changed to a new number as well, but it's not working, I'm unable to call out or receive calls, I PM'd the Moderator TEAM yesterday and nothing. Any help is much app...

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