Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My PM sim card is in my iPhone 5. Previously I was with Fido and received Alerts in my old Note 3. My Note 3 does not have a sim card and I still use the Note 3 for other purposes. Strange thing was today, I did not receive any Alert Ready Test on m...
I have a internet plan but for some reason today my internet has not working after the plan got renewed. It was working just fine before the renewal. They have already charge me for the plan. Please help urgent
My SIM card will not work I have no PUK numberhelp
I have updated my new address with my credit card company and on my public mobile account, and my card is not getting charged. I don't know what else to do. I confirmed with my credit card company that there is no blocks on my card, and the funds are...
I just bought a new sim card from Walmart and got set up in store. When I port my number from speakout to public mobile, only calls can go through. I can text anyone or receive any text. Sent two messages to moderator team, but no response.
My account just reseted however, my data isnt working at all and when i log in it says that i have no data or add on even though when i check my plan it says i have data. my plan is the promo $50 a month for 8GB, unlimited call and text. Ive tried po...
Hi, I received my Public Mobile SIM card in the mail. I called my old service provider and unlocked my device this morning. I activated my SIM card and inserted it into my device. I have received several texts, but cannot call or text out. When I cal...
So just checked our second account ($10 plan) which was renewed overnight that seems to be having some issues. Payment went through okay, however, the account minute usage never got reset to zero. So currently it's showing 35/50 mins used of which...
For whatever reason, my password is unable to access to my account. Since I have attempted many times, I got the message to ask me contact Public Mobile for help when I clicked 'Forget Password' and entered my email address. I emailed to moderator te...
Who can i send this message to? I have switched my SIM back to Bell mobility in less than a month of your service, due to your services constant dropping of calls. As well as your lack of support in this matter. I can now not get back into my account...
I am fairly new to Public Mobile. I joined in March 2019. This is a screenshot of my current plan. I get the extra 500MB of data for autopaying. When I joined, the plan originally was $30 for 30 days with the same features and then later that mont...
I will log into my account. I will try to look at my usage. OPS! Something went wrong go back to log in page.Yes I've tried another browser.Yes I've cleaned out history and cache.Yes I've used a different device.No I didn't use incognito mode and I h...
Hi community! I ported my number over from Virgin Mobile (or so I thought) yesterday, but upon further inspection it seems that PM assigned me a combination of my old number and my alternate number? My Virgin SIM card no longer works, but I can log i...
anyone else having no data? Last night at midnight plan renewed, calling/texting is working but no data. Even in the account screen it does show that I am on the 8 gig unlimted plan but where it would say data usages typically is just says "you don't...
I have received a call from public mobile to finish changing my number over from another provider. I tried to sign in to public mobile online to access my account information. I get a error message saying that there is a problem with my email. Any he...
plan renewed, still no data. Tried restarting 5 times, tried everything. got the automated message 2 hours after plan renewed? any suggestions?
I paid for an addon, the account history shows I paid for the addon yesteday, and the site shows that I have no add on. How do I get this fixed? I'm stuck and need that immediately.
Hi Does the $15 offer which covers 250 mb data and 100 minutes outgoing calls and unlimited incoming calls, qualify for the $2 rebate on auto payments?
I still have over 500 megs of data but I cannot access it for a few days now can anyone help
My plan keeps expiring with available funds in acct. I try to pay manually and the plan renews but doesn't reduce acct balance. What's up?
The good news is, I was able to successfully enter the RTR voucher dialing *611. The bad news is that is does not work through the web page. Hope that is getting worked on! And yeah, the voucher code was entered correctly! At least after I logged...
Does anybody in moderator team care to read their private message at all? I request to port number from koodo prepaid on Monday with several messages but nobody replied.
It seems that most people who had the calls dropping issue are still experiencing the issue. If you'd like to make Public Mobile accountable, there is a formal complaint process to which they will have to formally respond. If you want your issues t...
Hi! I bought a 1GB add on ($20) for a trip to US and I initially paid for it on May 07. Once the payment went through as it was shown in my credit card, the add on still didn’t work when I reached passed the US border. Then I checked my account once...
Hey there... not sure if this is the correct location for this post, if not, my apologies. I've noticed over the last 2-3 months that I either struggle to send, or can no longer send iMessages, or snapchats, instagram, etc the day before my autopayme...
I ported my number from speakout around 1 hour ago and got the message from PM saying that I have to complete the SIM & activcation form but I can't find where it is.Could you please help me.Thanks
I have auto pay and I also have $100 balance on my account and it has been suspended for insufficient funds. I can’t make a payment because it says payment due is $0.00 so I can’t reactivate my account
I'm having an issue getting started and was told to message a moderator. I am just wondering how long will a response take? Thanks.
Extended by 4 hours from 8am to 12 am M-F (used to be 9am to 9pm)and 3 1/2 hours from 8am to 10 pm Sa-Su (used to be 9am to 7:30pm).Not sure when this took place but I suspect it coincided with the shutting down of the telephone call centre recently....
Long time PM customer here...please read about the current situation here before deciding to waste your money on Public Mobile:https://productioncommunity.publicmobile.ca/t5/Announcements/Resolution-In-Progress-Dropped-calls-issue/m-p/363962
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