[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Porting number frustration
Hi there! I have setup an account with public 3 weeks ago and put in a ticket with the moderator (twice now)to port an existing account. I have had no response and am frustrated as currently I'm paying 2 cell phone bills. Any other suggestions?
Self Serve Website giving repeated error
Trying to activate new SIM and register new account. When I reach the page and fill information to transfer my phone number from existing provider over to Public their website stops working on me. Really frustrating and I haven't even become a custom...
Giant headache with Public Mobile
LONG RANT WARNINGHey fellow community members,On April 22th 2020, I was sent an promo offer by public mobile that contained the following: Public Mobile here. It's important to stay connected now more than ever. If you need more data, here's an offer...
Porting a mobile number from Koodo
Dear Sir/Ma'am,While activating a Public Mobile SIM I have just received, I get a choice to select if I have an existing number to port. However, the process says for existing Koodo customers, they need to first select a new number and then send a pr...
cannot receive one time verification code from CIBC
Hi,I've been having issues getting a one-time code to use to add a new interac contact. What's strange is that i've had the call/sms come through on this a few months ago. I have a 672 number and I have read that this is a new area code and that it m...
Stackable Promotions?
Hello, In light of recent deals, I was wondering if my existing promotions can be transferred to a new plan, should I switch. My current promotions are:- $0 Free Holiday Giveaway: 1GB Add-on- $0 Free Holiday Giveaway: 400min INTL Long Distance (incl ...
SIM card issue
I tried to activate new SIM card, when I went to step 4 which is " Review your order " and I realized that some information was wrong, so I previous to step 1. Now my new SIM card number is Invalid.... And I even didn't create a account or transfer o...
new sign up not working
A relative just ported her number over to PM and so far can not send or receive calls or texts. What can she do??? Thanks for help?
Not able to receive calls
Can not receive calls.
Flash Sale. Limited Time.
Get a free 3GB data add on¹ when you activate on any plan of $25/mo or more.I wish i had joined now.!!!!!!!!!!!!!
Resolved! Calls "breaking up"
I have been on Public Mobile (PM) for years and have put up with silent seconds in the middle of calls, when the person on the other end tells me they can't hear me or my call is "breaking up." Moderators have told me to restart my iPhone; not helpf...
Porting my phone number from another province.
I wanted to create a ticket but can't verify my account.The question is below. Your answers are appreciated. I have a question about porting my phone number. Currently, I'm with Sasktel, Saskatchewan, with phone number 306******. 1) I wonder if I cou...
I no longer use public mobile, i was on auto pay, i got charged and cannot login to account
Please help. I've got a charge to my credit card, and I cannot login to my account to even check if its still on autopay and to deactivate my subscription.
Invalid sim
Hi I tried activate my sim. At the last step it came: 'something went wrong. Do not panic.'Since then it shows Invalid Sim at the 1st page and does not register?Any help,please?
Invalid SIM
HI - I bought two new SIM cards, one for each phone. One works perfectly, the other shows Invalid SIM. I have tried every recommendation on this site, and also tried using a different computer and network. I have run out of ideas. Any suggestions ple...
Resolved! No service after activation
I have activated my cim card since May 24 but still haven’t yet received the signal, checked and unlocked my cell and stopped my service with previous service provider( Telus), please trouble shot
Resolved! Keep my old number
Good day, I have just switched from chatr and has joined public mobile. My phone got activated yesterday but fell over the balcony so I have to replace my phone and chip because I cant find it. I have just purchased my new chip but would like to keep...
Resolved! Autopay account suspended for insufficient funds
My account has been suspended for insufficient funds even though I'm on Autopay. The payment date was May 25. Today, I tried to pay via the website but it did not appear to work. My credit card account is valid. What should I do next?
Resolved! Can send messages but recive them.
I signed 13 hours ago and i am not able to receive text messages through my phone, but it shows it on my account that something has been sent, evan tho i can send a message to someone elce and also i can call and receive calls, but also my data is no...
Viewing data usage
I'm having trouble looking at data totals per specific month. I can see my usage history for this month but can't seem to get a total per specific billing cycle. Is there any way to do this? I could use an app I suppose but I'd rather see it on th...
Resolved! Being asked 19 SIM card numbers while submitting port request
Hello, I am a postpaid (aka monthly) user of Koodo, I am trying to port my Koodo number to Public Mobile. I have followed the steps and was trying to submit a port request, however, there was a step required me for my 19 digits of SIM card (without t...
Resolved! Porting a number question
Hi there, I'm planning on switching over to public mobile later this week when my sim card shows up in the mail. Now I'm not sure, but I can see the potential for a problem to arise when trying to port my current number over, so I though I'd ask bef...
*Can't send or receive pictures through text*
Hey there, I've had public Mobile for quite some time now, and never had any problems with sending/receiving pictures before. Until now, out of nowhere that's just stopped working. I've spoken to several agents all with a new suggestion for a solutio...
Resolved! Forgot password
My email is locked out what is the best way to retrieve password
Issue with text messages and iphone 6 SE
Iphone 6 SE help PLEASE!!! This plan includes: -- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed - Unlimited International Text***For some reason, he can't receive/send text messages unless data is on OR on wifi... Any...
Resolved! port number from NextPlus internet phone
I would like to know if it is at all possible to port number from NextPlus internet phone service to public mobile.
Resolved! Self serve email change
I've read that I need a mod to change my email and have asked SIMon to get in touch with one. It gives me a "ticket" that brings to another page.When it comes to the point of asking me to choose a new email and answering a question like "the last num...
