What is going on !!
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06-11-2020 11:59 PM - edited 01-05-2022 12:11 PM
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06-12-2020 01:09 PM
Hi there@Michwhea
For any inquiries please reach our Moderators by completing a ticket at the link below:
https://bit.ly/2HK8Bnb
Stay safe!
Public Mobile Team
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06-12-2020 11:26 AM
If it's because you're on the $15 plan, and you've used your 100 minutes, you could text the person, and tell the person to call you. *Incoming* minute are unlimited. Just an idea, I don't know if it's feasible in your situation.
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06-12-2020 09:45 AM
Can you share the number? If it has too many digits PM kind of freaks out a bit and won't connect. Like those 1-800 numbers where the rest of the digits are letters and there are more than 7.
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06-12-2020 07:17 AM
We can understand your frustration but a little less colourful language and a little more feedback and we can work on fixing your issue. Try rebooting your phone. Try a couple of different numbers. Put a (1) in front of the number you are calling....dial it manually not from contacts. What happens when you call 611?
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06-12-2020 01:43 AM
@Michwhea, so are you able to use your phone now?
It says you registered with Public Mobile since February 2020, you kinda know the drill it's a pre-paid plan. If you have a limited amount of calls (100 minutes for the $15 plan) vs unlimited (plans that are $25 plus), it could be you are out minutes.
If so, just buy an add-on for $5 for 500 minutes. Just make sure you have sufficient funds in your account to apply this asap.
If by chance you have unlimited minutes, then that's a bigger issue on hand then. The others have already told you how to contact SIMon, which is the fastest way to contact the moderators.
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06-12-2020 12:28 AM
Contact moderator by clicking the ?mark at bottom right,wish your problem solved quickly.
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06-12-2020 12:21 AM
@Michwhea Check your self-service account please. Are you on 15$ plan? If yes, you ran our of your 10 mins for a mons, so you need to buy a 500min addon.
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06-12-2020 12:11 AM - last edited on 06-12-2020 12:12 AM by computergeek541
@Michwhea wrote:How do I get someone to fix this!!!
What am I paying for ???
You are paying for a hands-on, self-serve kinda provider.
Try adding a 1 in front of the 10 digits.
If you're on the $15 plan maybe you've run out of minutes.
Maybe you're trying to call a US number.
Maybe you're mis-dialing.
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06-12-2020 12:09 AM - last edited on 06-12-2020 12:11 AM by computergeek541
How do I get someone to fix this!!!
What am I paying for ???
edited by computergeek541: Community terms of service regardling language
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06-12-2020 12:08 AM - edited 06-12-2020 12:10 AM
Good day!
I understand your frustration here is what you can do for sure:
1. Restart your mobile device and verify if it`s able to reconnect to Public Mobile. Write down any error messages.
2. If no, verify your SIM card is properly inserted and try again.
3. Log online into the self-serve area at https://selfserve.publicmobile.ca/ and verify your account is still active.
4. Dial *611 from your device and see if your device is still provisioned.
Kindly,
James David
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06-12-2020 12:07 AM
@Michwhea wrote:Says I dont have talk on my plan
If you're on a $10 or $15 plan, this could mean that you are out of outgoing minutes. I would log into your account at selfserve.publicmobile.ca to see if that's the case, at least if you're oin one of those lower-priced plans that don't include unlimited calling.
This message is also sometimes heard if a mistake is made in dialing the number.
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06-12-2020 12:05 AM
Says I dont have talk on my plan
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06-12-2020 12:04 AM
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06-12-2020 12:02 AM - last edited on 06-12-2020 12:04 AM by computergeek541
Are there moderators or something here ???
Severely pissed
edited by computergeek541: Community terms of service