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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Talk is not included

I have a plan with Canada wide talk and data but many times I get the message "talk is not included with your plan". I do a "redial" and the call goes through. I'm also having many problems with losing service even when signal is -75dB and phone does...

Resolved! 2 accounts one email

I set up two accounts on one email- how to fix this??

all outgoing calls drop, incoming calls from others, they get a service error

Hello, I have been a public mobile user for 3 years and love you. My phone drops all calls and others can not call me. My account is paid up. Any suggestions on what I can do? Michelle

Network issues in Moose Jaw, Saskatchewan

Hello,anyone ware of network outage in Moose Jaw, Saskatchewan? Tried restarting, sim reinserted and all. No outage reported on telus. Was working like couple hourse ago.

Re: Mobile Data not working

Hello,I purchase 1GB data but my data is not working. Anyone can help me

Resolved! Trouble with new account

Brand new to Public. When setting up my new account, everything seemed to be going fine until I clicked on Process; a 404 error page came up. My credit card was billed for the new plan, but the email/password combination I used to register for servic...

Resolved! Re: unable to call local number

My Tel# is **********. I live in Brampton, ON and I called another number in Brampton. I get a prompt that its an international number although its local.

Resolved! 1G Bonus Flash Sale June 23-25 2020

I have not received my 1G bonus. I used the same email address when I activated on the $25 plan.

Resolved! Customer switching to a New Samsung Galaxy S10

Hi, I already am a customer with Public Mobile. I am buying a new phone (Samsung Galaxy S10) and am curious if I could my old SIM into the new phone or do I have to buy a new SIM and get it activated?

Samsung a20

Just bought a new phone a20..and I cannot access the network provider to make phone calls. How do I set it up? My sim card is in but it's not working at all.

Plan renewal

My plan is supposed to be on auto renewal and it still is. There’s nothing wrong with my cc and when I go into self serve to top up manually the system says the funds are already there. But the funds aren’t. Just my rewards are in my balance. My dad ...

Resolved! Porting a Landline ?

Does anyone have any expirence porting a landline ? If so how did that go and how long did it take ? My mom is switching her Bell landline to cell and coming over here to Public Mobile. Can you port a landline at activation ? Or will you have to ta...

Resolved! data iphone

Hello, The instructions for setting up my iphone for PM data is as follows: 1) Tap:SettingsCellularCellular Data Network 2) input this data:APN: SP.MB.COMMMSC: http:// etc etc MMS Proxy: 74.49.0.183) Leave all the other fields blank. Just...

Why doesn't the account reactivation work as directed?

Resolved! Why doesn't the account reactivation work as directed?

I am trying to figure out why my account will not reactivate after reviewing all the steps and following the instructions carefully. Here are the details:I have a CC registered and autopay turned onit was working fineI lost phone so suspended accoun...

Tracking number for order 209043

Tracking number for order =======

Its been 7th business day that i had placed an order for sim. My order number is =======. I didn't received it yet.Checking with PM, if you can provide me the tracking number so i can track my order with Canada Post. Thanks a lot!- Usman

can"t log in

Resolved! can"t log in

I can not log in to my account, put in my email 2x then it goes to answer Security Q. but I can not remember it. now im locked out, thank u

Resolved! Iphone 8 locked phone

Hello, I'm new to PM and thinking about buying out my Iphone 8 with Telus and moving over to PM. I have some questions before I make the move. 1. Is the Iphone 8 compatible as it's not listed to check in PM?2. The phone is locked to Telus but i purc...

Plan stopped working

My daughter's phone stopped receiving or sending calls or texts and Data no longer works.. It's like she no longer has any services but we are still paying and have made no recent changes. Any suggestions? Already tried shutting down and removing s...

Autopay Disruption

I've had my plan on autopay for years. The credit card used for autopay has not changed.Today my transaction didn't go through automatically so I was cut off. When I went in to check the autopay details a credit card populated in that section was inc...

Resolved! Emergency Mode

Just signed up to PM, and can't make or receive phone calls. It says "emergency calls only" when I try. How do I get my phone off emergency mode?

Porting a Number

I need to change my Public phone number to the number I currently have with Koodo - I'm told that I need to "port" my number. Can someone help?

new acct issue

good morning, i have made a new account by first putting my phone number in and now i cant login with my email. i would like help recovering my account or dissociating the acct that i made with my phone number. thx

Locked out

Ive been locked out of my acct. Ive tried to reset password multiple times now and ive received to email. Double checked my end and the email is correct. My phone has also been deactivated on your end yet my cc is update, funded, and set to auto rene...

Phone number not working

My phone number is not working. I have been told that my phone is not available. For some people it is working.

Re: Ticket

I forgot my username and password and the email I use no longer exist