Community

Resolved! Data included in my plan

Hello, I have one of the "old" 90 days plans, $120 for 3 months and I have 6 GB of data included for the 3 months. I noticed that the new "equivalent" plan ($40 for 1 month) includes 4.5 GB of data (+ 500 MB for autopay) a month. That would be 15 GB ...

Resolved! Changing address information.

Hi,I’m trying to update my address information. I am trying to put in my alternate phone number and it is saying that it is an invalid phone number but the number is not invalid. How do I get pass this?

Resolved! phone number transferring from Koodo Prepaid

Hello there, I have submit the ticket last week (Ref#214127-909) but haven't heard any feedback.Could you please provide some update at least? Not sure if this would work or not. Thank you.

Resolved! Adding data to US Roaming add-ons

If I buy the 10 day US Roaming add-on with Talk, Text, and 250 GB of data…can I ADD data to it?

Resolved! Vivo X70 Pro Plus

Does anyone have any experience with this phone on Public Mobile?

Resolved! How do I enable auto pay

Resolved! How can I earn money towards my bill

Resolved! Unable to use my international calling while in Mexico

I have been in Mexico for 5 days and unable to make or receive calls.  I purchased the 300 minute international calling add on

Resolved! What kind of nonsense is this???

I am on $15 plan. I have a $75 balance. Did I get up tooo early and check?? I can read what it says (disregard if you have enough funds)...but worst I have ever seen is Plan Expired. I am in BC and is 7:30am. And I thought payments are done midnight ...

Resolved! Long wait to port number from PC Mobile.

I submitted a ticket on November 11 to port my PC Mobile number to Public Mobile. I followed the procedure to port a number from "Koodo or PC Mobile". I got an immediate confirmation that my ticket was successfully submitted. The status read: "Time s...

Resolved! Having issues with payment

Good MorningEverytime I pay for my monthly plan it doesnt re-activate, each time this happening I need to come on here and ask for help.  can any moderator help with this please. Thank You   edited by computergeek541: account information removed

Resolved! Trying to make a payment on a deactivated plan: Page doesn't load!

Hi there, I left my phone without a reload for a few days, then proceeded on reloading it. The usual way, through the *611 prompt, didn't work, as the voice didn't offer any option to enter PIN. Now, back on the Web interface, it took a good 4 minute...

Resolved! In app and third party billing.

Does public allow in app or third party phone billed purchases or have a way to block them? We are with Koodo now and keep getting charges for things we never signed up for and when we call to put block on these types of charges they refuse to do so ...

Resolved! Pin code

I changes my phone and now I can't find my pin number to activate the Sim card

Resolved! Thinking of leaving Public Mobile after a year

Hi all,I have been happy with the services of PM but I am considering jumping ship to Virgin Mobile as they just released a black Friday deal that I am interested in. My question is I added a bunch of payment vouchers to my account, if I port out do ...

Resolved! transfering my number to Public Mobule

I'm new in Canada. I want to transfer my Bell number to Public Mobile. I'm looking for simple steps but it took about 2 hours to start my Public Mobile journey. Help me please.

Resolved! Signing up

I was told there was a 5 gb 35 dollar plan.A buddy signed up with it a week or so ago. I can not find it.  How do I register for this plan?

Resolved! Re: Customer service agent

Hi  I am travelling to India tomorrow November 15th, 2021 and coming back on November 28th, 2021 , my phone will be airplane mode . I don't want to receive messages and calls. Please advise .

Resolved! Password reset

I forget my password and security question. I submitted a ticket, and received a message with an authorization code. It is 4 digits. Where do I use this code? I don't understand what to do with it.

Resolved! Entered referal code. Neither my friend or I received the referal reward.

Hi - My friend made an account with my referal code.  I can verify this as I was there when the code was entered.  Neither my friend or I received the referal reward. How do I get this reward added to our accounts? Please PM or email me for my friend...

Resolved! Re: Transferring Number to new phone

the $17.25 taken off for my credit card for payment says koodoo top up reapproves. Is that correct? Also will I get a $10 discount? Thank you