Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
mayi please get some help from a MOD i was talking to one and then they stopped talking to me
how upto date is the checking your phone to see if it will work on Pm
Hi Public Mobile Community, I just bought a Public SIM card and have activated it with a new phone number. I would like to port my Koodo phone number over to Public but when I when to the SIMon chatbot it gave me a link to a Submit Ticket Form that w...
I was wondering for people who travel how the service is around Canada.
Hello all,I am located in Vancouver, B.C. and travel to Seattle occasionally. I usually purchase a US SIM card for unlimited talk, text and data in the states, therefore I do not need the US roaming add on. However, I was just wondering if I would be...
Set it up, swopped my SIM over, everything alse works, I can text, send mms everything else works. Just can't access the internet. Appreciate the help. Thanks.
Hi, I am expecting a call from overseas (Outside of Canada & U.S) in the coming weeks and would like to know whether my current plan allows them to call me on this number. There was no option for international calls so I was wondering whether I woul...
If someone calls me from the United States do I get charged? Or, does it use up my US minutes I have purchased in my $8 add on of $400 available minutes to US? Thank you
Can collect calls from within Canada be received?
I posted this query (below) yesterday. No response; no progress. Help please. I am having a devil of a time with your system. Can you access my approx one hour of questions? As you can see, I was runnning into repeated dead ends and nonresponsive con...
1. Signed up for $30 plan because was supposed to get one month for free (Dec promo) - never got the promo. 2. Data has not worked ever - I have tried changing my APN settings like some posts have recommended. Nothing has working. 3. Picture messagin...
hi!one of the reasons i signed up for the public plan was because there was a promotion for 5 off your first 8 months I believe. It was running earlier this year, but now I see so sign that it has applied to my account, and I am paying the full amoun...
Is there any customer service that i can talk by phone or a live agent that i can chat with ?
Hi all, I am trying to set up autopay. However it is showing the following:However, I contacted my bank and they said that they have already approved Public Mobile's transaction. However, it seems that Public Mobile somehow was not able to verify the...
Hello,Is there anything wrong with the Access Point settings? MMS is not working, both sending and receiving. I had my data turned on when trying to use MMS, and I tried using both Public Mobile and Public Mobile 2 in the Access Point name. Thank you...
Hi, This has been happenning for almost 2 months now. Every second person that tries to call me from US says the message plays "Number you are trying to reach is not in service" I tried resetting my network setting, but every day out of 10 calls I re...
I'd like to have no more phone service please cancel
My last payment was made with a Mastercard gift card. I am now trying to re-add my actual credit card for autopayment. I also urgently need to add roaming service to my account. Unfortunately, I am unable to do either, as I am encountering a message ...
For the past couple of days we have been trying to reset the password for our self-serve account. The question that comes up is "test question", we are not sure what the answer is. I created a ticket, and a moderator did reach out but I was not notif...
I joined Public Mobile on the weekend and despite quite a bit of research, I have not found a way to get hotspots to work (even though the second device says it is connected). I found an older thread where individuals were talking about changing the ...
Why cant I call out or receive calls? When I call out it says its unavailable its long distance to call 611. When people call me it goes right to voicemail
I recently signed up for Public Mobile service twice, moving from a Koodo account and a Telus account. I have a couple of suggestions to pass along. Streamlining the sign up process:Porting my Koodo number required a convoluted process of logging in...
As title states, ive tried calling the phone line and I go to try and buy an addon but it wont let me just pay for the addon it wants me to pay for my monthly plan. How do I go about buying just the plan (my service is still active till march)
Hi all; I just set an account up yesterday, and transferred the number from one of our fixed (landline) phones. There was no error and it seemed to go through. However, it's been almost a day, and if I dial that number, it still goes to the landlin...
When I signed up with PM it was for my wife's phone but I used my name and credit card on the account. Now I want to sign up for my phone so: #1 Can I go into account details and simply change the name & credit card number on the existing account so ...
Recently re activated an existing sim card that I wasn't using for a little while. (new device now) All paid up and account shows its all good. Now, when I log into account and enter Sim card number to activate it... It says invalid Sim number.1)Any ...
I accidently bought a us data for 20 and wanted to buy two 10$ data here in Toronto I sent in a ticket to mod and I hope they can change it for me
Canadian consumers stung by cellphone porting scam: 'It's the creepiest thing'With the unintended help of her phone company, a scammer was able to seize Carolyn Morgan's phone number.Read in Global News: https://apple.news/AvjUMBuHsRkmkRKBktBjjDQ
Hey, so my understanding is that the Public Mobile network runs on 3G, but sometimes I read people talking about 3G LTE, does anyone have a little more knowledge about that? My phone is older, (Galaxy S7), so it doesn't support LTE, does this mean t...
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