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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can my PM number be ported to a new PM account?

Can my PM number be ported to a new PM account? I ask this question because I would like to get the new 5GB PM bonus promotion that applies only to new accounts set up on $25 and up plans.

My avcount

I nees help resegting username or password please

I'm not able to send or receive calls plan expired activated a plan after expiring

Hey there guys, I've activated a plan , but still not able to use any service, please do helo me

I wish PM could off some 90 days promotion plans

I like 90 days plan. But it is more expensive than 30 days plans. I never find any promotion for 90 days plans recently. Strongly recommend PM could offer some 90 days promotion plans in short future.

Resolved! Transferring phone number from another prepaid company help

Hey guys, I’m trying to help a friend transfer over her current active orepaid bell phone to public mobile. How does she get her account info? She said she just calls #321 and adds minutes from an automated program. Thanks in advance

I cannot make a credit card payment online.

I just tried using the website to make a payment to my account using multiple credit cards, and each attempt is declined. When I contacted the credit card company about being declined, they said the address used ifor verification s extremely differe...

I need to get an unlock code for my phone

Needing to unlock my phone from Public mobile.Please get a mod to contact me at xxxxxxxxxx@xxxxxxx.comPlease ASAP edited by computergeek541 to remove personal information

Resolved! Is $15 plan 250MB data one time bonus or monthly ?

In the new $15 plan it says bonus 250M data with autopay. Is it a one-time bonus or monthly offer as long as autopay is setup? Thanks Robin

Auto pay

Resolved! How to cancel account if nobody answer my questions?

How to cancel account if nobody answer my question?

my account is disabled and i can't get any info

So i don't know what happend to my account its not active and it won't let me even go on the self serve it says my email is disable ?> i have tried to get in touch with the moderator but they are not gettin back to me ...... HELP

Text-to-Donate prepaid credits prior to porting to PM

Hi,For those who had a pre-paid service with credit still on it, consider donating the remaining credits via text-to-donate, prior to porting your number over to PM. I was on was pre-paid w/ PC Mobile,and it had over $60 credit on it, expiring in J...

USA Data Roaming stops working - SMS/MMS and Calls still works

I'm connected to T-Mobile network.I have restarted my phone, tried pulling and putting back SIM Card.APN settings look right, and it works sometimes as I've used 80 / 250mb.I'm standing right next to a friend with a T-Mobile sim card and they have pe...

Voucher number

Just got a voucher and try to pay my phone plan with it but when I type the voucher number it's did not recognize it. Any help please?

Sim not registered

I recently changed my SIM card. The brand new one worked for about 2 hours then stopped and now says it’s unregistered. Unsure what to do, should I order a new card?

Resolved! Payment details

Where can I find details about billing on my account?

Resolved! Lost my account id and pw

I lost both my account id (email) and the password. I tried “forgot pw/id?” and all the options provided but I am still lost. Is there a way to login to my account with my phone number only?

Reissuing port number request

I ported my number over from Virgin but I guess there was a block on the number on Bell towers. I do not recieve incoming calls, it says that it's not in service but I can make calls. I cannot send or recieve texts from any one on any Bell based serv...

Resolved! Porting my prepaid Koodo number to my new PM account

I'm new to Public Mobile and as I was activating the account the instructions said to chose a random number and do the change of number after the activation was complete. I followed the instructions but when I tried to change he number it said my num...

Resolved! Transferring current SIM card to Public Mobile

Is it possible to switch to Public Mobile without replacing my current SIM card? Or is it completely necessary to get a Public Mobile SIM first?

Resolved! multiple lines on one account

Is it possible to have multiple lines associated with the same user account?

Sim not working with my phone

Dear Customer Service,I'm a new customer and I can't make my new sim working. I've been reading the FAQ without finding the answer to my problem.The sim is activated; it works with my friend's smartphone..I have a classic mobile phone. Is there a com...

Resolved! Help to port in my koodo number.

Any administrator please contact to help porting my existing koodo number?Thx.

Forgot pin

I need to pay my bill I forgot my pin how do I reset

Resolved! Simcard Lost

In my account, my activated sim was lost. Then the pin that i enter in the app is 4 trials only, but sadly i forget my pin and used all my trials. So i want to recover my account but the app sends the code in my lost simcard, so how should i do?

No service??????????

So it's May 25, 2019 today. My self serve says I must make my monthly payment by 11:59 on May 26, 2019 to continue service BUT MY SERVICE HAS ALREADY BEEN CUT OFF!!!!!!!!!!!!!!!!! It's not like your computers are in a time zone that far ahead. Yet an...

Resolved! Porting number from Koodo

I'm very new to PM - in fact none of my friends are on it. I'm trying to port my number from Koodo to PM and I feel like it's sacred knowledge. The web form during activation of my SIM on PM told me to select a new number before trying to port my Koo...

Resolved! Any plans to match Lucky Mobile's 500 MB add on for $5 ??????

Any plans to match Lucky Mobile's 500MB for $5 ?????? Up to 500MB of Canada-wide data at 3G speeds for $5

Resolved! Regreting switching to public mobile right now

When I researched the switch from Koodo to public mobile it seemed pretty easy. And that it wouldn't be an issue switching my phone number over too. But I've had nothing but difficulty and it isn't being solved. Might just have wasted my money and ti...

Resolved! Wal-Mart referral credit

I have referred a couple people through Wal-Mart during their 10 credit deal and have not received any how long does this take (it's been more than 2 weeks)

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