Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, Just purchased a Samsung A12 before I discovered Public Mobile. Does anyone know if it will become compatible with time, or is it now, but the list just not updated? Thanks!
It took me 4 hours to get a very basic problem resolved, via a series of back-and-forth online messages, needing to wait for replies every time after sending a response. If we were on a live phone call it would have been resolved in 5 minutes. I spen...
Hi This has been happening recently, I receive calls just fine however , I do not receive texts on time. I have full signal strength most of the time and calls are no problem. However, texts reach me fairly later , especially group texts. Sometimes m...
hi , I just paid about 55 dollars for the 50 dollar plan. I was wondering where can I get the receipt for my payment, including the taxes charged. Thanks
Hello i need helpi would like to pay my monthly fee but I can not access to my account I forgot username and password
Good day everyone I have this issue where I just changed my phone from an iPhone to a Pixel. Before, everything worked fine, but now, since I got the new phone, I'm unable to reach my voicemail. When I dial the number (and I've try several number sev...
This is not a question but more of a statement, I purchased a phone which came from the US. Threw a SIM card in it and it works fine with public mobile. A lot of phones are completely unlocked now and if anybody was curious about purchasing a phone f...
hi,I have 2 phones.I registered those phone my name & her name each.and those are paid from my credit card automatically every month.My my wife is now in oversea and will be back 1 year later.I'd like to cancel her phone But, I can not remeber her ac...
Hi, I don't know what my PIN is. I don't want to lock my SIM by trying three times because I also don't have my PUK / PUC as I no longer have the plastic piece that my SIM came in.How can I go about getting this info?? Thanks!Peter
New to public Mobile .. Any promos? Looking for a good network with data connection.. kept dropping on last network ...need help.. thanX s bunch
Online account shows like pics below. Why my plan is 35$, but the amount due is 8$? edited by computergeek541: removed screenoshot containing referral code
What day does my data renew?
i want to get my referral code to refer a friend but i it wont let me log in with my Email, only username. "My account page wont load"
Hello,Will PM have eSIM anytime soon? I need a new dual sim phone and it seems all new ones comes with one SIM slot and the other as eSIM. One of my SIM is from another country with roaming support and they do not have eSIM. So, I need Publicmobile w...
I previously had 0.5gb of data on my plan, but was rewarded an extra 0.5gb of data for being registered with auto-pay (1gb total). I recently upgraded my plan to include 3gb of data/month and when I selected this option it said "3gb + 0.5gb with Auto...
Dear esteemed public mobile community. I applied to raise my data plan in four days on my monthly payment day. Why would it ask for money because that is the day of my monthly payment on my credit card. I specifically did it on that day so I would no...
How often can I change my email? I gave my sim to a friend to use for a week and changed it to his email. He will be using it for 2 weeks or so, but now I am wondering if I can change the email again later for another person.
I accidentally sent a wrong feedback, instead of choosing very satisfied I chose very unsatisfied. Is it possible to change it.
I have been locked out from my account, and I did what Simone told me to do, but nothing worked. And they showed I should contact the admin but I don't know how to do that can someone help me with that.Thank you.
Anyone know why Autopay is by credit card only? I'd rather pay via my bank or PayPal.
I just wanted to give a big bravo out to Fatima from customer support for some fantastic and fast support. I did not have to wait even one minute for a reply to my private message. I couldn't have dialed a toll free number that fast. Thanks again!
found the info
