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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 955 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29809 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41635 Views
  • 185 replies
  • 29 Bravos

Phone number not ported

A few months ago I bought a public mobile sim card and ported my old phone number from Fido on it. Now that I started using the public mobile sim card, the number that I have is not the same as my old Fido number and apparently the old phone number h...

namdarkaboli by Great Neighbour / Super Voisin
  • 826 Views
  • 4 replies
  • 0 Bravos

Cannot find my second phone number to pay

I have two phones but I had to change credit card information because it was comprimised I received an new credit card and input all the information but now one of my phones is not working and I cannot find it to may a payment.

bigbrother123 by Great Neighbour / Super Voisin
  • 611 Views
  • 2 replies
  • 0 Bravos

US Add-on

I will be in the US soon. I am looking at the add-ons and have some questions. 1) Their is a lot on emphasis on having the money in your accout for the add-ons before purchasing as once the add-ons have been ordered the amount will be deducted immedi...

Monty2016 by Good Citizen / Bon Citoyen
  • 1161 Views
  • 7 replies
  • 0 Bravos

Resolved! New user: Can't receive/send Text photos, iMessage only on WiFi

I switched from my prepaid grandfathered Bell account to Public Mobile last week.  I have an iPhone 6.  Do I need my "cell data" turned on in order to receive/send pictures via text?  I have also noticed that I am not receiving iMessages unless I am ...

NEVS08 by Great Neighbour / Super Voisin
  • 1576 Views
  • 4 replies
  • 0 Bravos

Resolved! Autopay credit

If you set up 2 separate accounts each with autopay using the same credit card, will each account receive the $2 per month autopay credit? Thanks, Rob

Canlan54a by Great Citizen / Super Citoyen
  • 1097 Views
  • 5 replies
  • 0 Bravos

Deduced price cuts

CRTC has ordered the Big 3 telcom firms to slash prices by 25% within next 2 yrs. https://globalnews.ca/news/6634639/big-3-cellphone-price-drop-5g-auction/ Will PM loose customers back to the big telcom providers? 

gjong26 by Great Citizen / Super Citoyen
  • 1013 Views
  • 5 replies
  • 0 Bravos

Add $$ to account for US add on - already on Auto Pay

Good morning, I am planning some US travel and my monthly plan is coming due when I am travelling.  I added extra $$ to my account to cover the cost of the US plan but am also on Auto Pay for my monthly charges.  Last time I travelled to the US , my ...

Annepater by Great Neighbour / Super Voisin
  • 612 Views
  • 2 replies
  • 1 Bravos

Resolved! Public Mobile rewards

I am confused, it says I have 3 anniversaries with public mobile but only recieve $2 loyalty dollars a month, shouldn't I be receiving $3? Cheers

Felixbthe1 by Model Citizen / Citoyen Modèle
  • 1354 Views
  • 4 replies
  • 3 Bravos

Data won’t work

So I transferred my number from my previous provider and I got an email saying that went through but when I tried to set up my data by entering the APN, MMSC, and MMS information I don't have what everyone else has when they click Settings -> Cellula...

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libby13 by Great Neighbour / Super Voisin
  • 1045 Views
  • 4 replies
  • 0 Bravos

Resolved! Refer A Friend

I just signed up and used my friends promo code, however it didnt save me $10. Is that something that comes at a later time? Or should I have already received it??

Bellamilina by Great Neighbour / Super Voisin
  • 1481 Views
  • 10 replies
  • 0 Bravos

Resolved! US add-ons

Hi, will there be other options in the future for add-ons for the US? Right now it's only for 10 days and that's not really handy when you stay for a month......Maybe a monthly plan (with prices that match that)?

IreneG by Good Citizen / Bon Citoyen
  • 1428 Views
  • 7 replies
  • 0 Bravos

Phone wont work

you don't have an active long distance add-onWhat do I do?

markgunn by Great Neighbour / Super Voisin
  • 1337 Views
  • 12 replies
  • 0 Bravos

No service

I’ve purchase a public mobile SIM card. The activation is completed and active but no service. I contacted the previous service provider and got confirmation that the cell is unlocked. Does someone know what is causing this problem? I’ve tried puttin...

Mel3 by Good Citizen / Bon Citoyen
  • 1262 Views
  • 9 replies
  • 0 Bravos

Changing Credit Card

HiI am trying to change the current credit to another but you don't permit this

Alan3 by Great Neighbour / Super Voisin
  • 968 Views
  • 8 replies
  • 0 Bravos

Resolved! new SIM Not equipped for incoming calls

Okay, so i activated new SIM, first didn't worked at all, now i set APN all new and it works 50% i can call, but i can't be called, says "not equipped for incoming calls". How can this be fixed? Also recievieng text message, but can't send

florakabora by Good Citizen / Bon Citoyen
  • 2019 Views
  • 10 replies
  • 0 Bravos

SIM number

Where can i see the SIM number in my account? I just activated but doesn't work, maybe typed wrong SIM number...

florakabora by Good Citizen / Bon Citoyen
  • 1492 Views
  • 14 replies
  • 0 Bravos

USA addons

What's the matter with PM? Time after time after time they have failed to provide the service I've paid for. My account has been charged for the USA addon but 611 tells me that my phone plan doesn't have texting in USA .....such a load of crap. Cheap...

Bj2001 by Great Citizen / Super Citoyen
  • 4370 Views
  • 67 replies
  • 1 Bravos

Resolved! Porting from lucky to public

How long? Been waiting 4 hours. I tried to fill in all info correctly but lucky don't exactly make it obvious which details are which.. thank you

Lloyd53 by Great Neighbour / Super Voisin
  • 1022 Views
  • 5 replies
  • 0 Bravos

Resolved! New Activation - Help

Just activated my new account with a new number and I am not getting any service... other sim cards work in my phone and the new sim card doesn't work in other phones... any suggestions... I have activated a number of Public Mobile numbers and have n...

jdrent by Great Neighbour / Super Voisin
  • 767 Views
  • 3 replies
  • 0 Bravos

Resolved! Confirmation of porting old number?

Looking at moving to PM but is there a way to confirm that I can port my number before ordering a SIM card and setting up my account? My number is currently with Virgin "home phone" and keeping it is a show stopper. Thanks!

kmclaren by Great Neighbour / Super Voisin
  • 893 Views
  • 4 replies
  • 0 Bravos

Resolved! "No service" after signing up

Hello, I just signed up but it is showing "No Service". I tried on an iPhone 7Plus and a Pixel 3XL and neither phone connected to the Public Mobile network. I've tried restarting the phones multiple times, removing and inserting the SIM...etc. but no...

kithachoy by Good Citizen / Bon Citoyen
  • 1701 Views
  • 11 replies
  • 0 Bravos

not getting a new number

Been trying to activate an account keep running into problems on second page. Have in RED across the top of page "OnlineActivation/PhoneNumber/LoadErrorMessage" which i don't think is good. If i click the port number box and then go back to new numbe...

vatisay by Great Neighbour / Super Voisin
  • 980 Views
  • 8 replies
  • 1 Bravos

Add ons

I burned through my data and put a voucher on. I tried to add data through self serve but can't remember my 4 digit pin. How do I get a new pin

Bbrake by Great Neighbour / Super Voisin
  • 671 Views
  • 5 replies
  • 0 Bravos

Incoming and outgoing calls

I am on the $15 a month plan gives me so many minutes per month do I pay for incoming and outgoing calls or just outgoing calls?

scarz613 by Great Neighbour / Super Voisin
  • 1876 Views
  • 18 replies
  • 0 Bravos

Forgot My Password, password reset isn't working

I can't get into self serve to pay my bill because I forgot my password, but when I enter my email at the password reset page I get hit with the error:ForgotPassword/LoginUnsuccessfulUser_LoginDisabledIf anyone could help me out I would really apprec...

halfman48 by Great Neighbour / Super Voisin
  • 889 Views
  • 5 replies
  • 1 Bravos

Resolved! Question about pausing an account and rewards

Hi Everyone, If I travel to a country outside of Canada or the US for a prolonged period of time (a few months), am I able to pause my account somehow, or do I need to keep it active? Is there a way to not pay for or have an active account for a few ...

dnadolny by Great Citizen / Super Citoyen
  • 1711 Views
  • 9 replies
  • 1 Bravos
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