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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! unable to access my account

I have had a pm account since September 2017. I have never logged onto the my account portal as I have not needed to. I want to do this now but am unbable to as my email address is not recognized. Even when I click the link from my email address to g...

Resolved! "Invalid SIM" after activation error

Hi folks,I've just tried to activate my Public Mobile SIM and associate a plan.All went well until the payment screen. Entered card details, set autopay, then clicked the Activate button - only for the browser to hang. Eventually gave up waiting for ...

Resolved! $10 referral for new account

We just signed up to Public Mobile yesterday. I used a friend's referral code for my account, then used my referral code for my spouse's account.I thought this meant my friend and I would each receive $10 for referring someone else, but my spouse rec...

Resolved! Discounts are not being applied.

I have always thought that my discounts were being applied as they appear on the Public Mobile Payment tab, but when I look at my past payment history for my credit card, I've only been getting the $2/mo autopay discount. (I just noticed that this ha...

Resolved! I have to pay for top up on January 27

I can't pay for top up till January 27, 2020 if that's ok?

Resolved! picture messaging

does picture messaging need data？

Resolved! Samsung Galaxy S20 - details on compatibility with PM?

Hi all, I'm considering purchasing the Galaxy S20 Ultra outright, and hoping to use on my Public Mobile account. A few questions I thought I'd confirm with the group:+ Will the phone work on the PM network?+ I believe the S20 will be 5G enabled - any...

I have the 15 $ plan and cant call my friend on freedom mobile

Hi I am on the 15$ plan and keep on getting an error when I call my friends who are on freedom mobile. The automated message says that talk is not included in your current plan and that you can change your plan on public mobile.

Issue with Line Port from Bell

Hello, I'm trying to port my number with Bell but keep getting an error that is has been rejected. I have tried multiple times and am still having the same issue. all information matches, so im not sure what the issue is. Thanks!

Resolved! Autopay Reward not Applied

Hi, I have a $25/ 30day plan and have been using autopay since having public mobile in September. The $2 autopay reward has not been applied from Oct-Jan (4 months) and I am charged $25.99 on my credit card each month.I'm assuming the $0.99 is the 91...

Resolved! Add ons

What add ons do I need to be able to call and text from the US to Canada when I am on the basic $15 plan?

PUKCode

It asked for the PUK code to unlock the sim card. Where can I get the PUKcode?

Resolved! pin code only 15 didgit

pin code only 15 didgithow di i sign up when i am asked for a 19 didgit pin an the phone sim only has 15 didgit code?

Couldn't receive incomeing calls

I just port my number from Virgin mobile to Public mobile and unable to receive incoming call. No issues with outgoing call or data. Please help

Resolved! $5 off

Hi there I just activate a week ago. Can I still get the $5 off discount?

Resolved! After porting a number is succesful

I just transferred my old number from bell to public mobile and it was successful. Now, im just wondering if i need to cancel my bell line on my own or if it occurs automatically and if so, how long it takes. Thanks!

Any one else fed up with trying to change your number to a proper one??

Yes I have and I am clicking on change my number and it's only giving me 236 area codes as well as 969 numbers and they come up as long distance and not only that but it comes up as a different country altogether. Its Seattle and I'm in victoria bc...

Resolved! top 10%

December I earned a 10% badge which means $5 credit but on my self serve account shows only $2 credit, is it someshing wrong?

Resolved! Phone plan

So I'm new to public mobile and the only reason I switched was because of the promotion. The $15 plan is suppose to take $5 off each month for eight months and it's not applying to my account. Public mobile doesn't have a customer service phone numb...

why did autopay stop working

It's been fine for the past few months, but now my account is suspended. My credit card company has no record of any attempt from Public Mobile to charge the card recently. I also can't successfully add another credit card. This looks like it's en...

Sim card not activated

My girlfriend bought a plan and sim card at Walmart today now it's saying no sim card, network not available. Why is it doing this?

Auto pay problems

Hi everyone! I am currently registered for autopay with my account, however, two times in the past two months it has not went through even though my credit card is valid. The first time I manual put in pay due amount and it worked. This month, that h...

Taking phone off national blacklist

Hi. A week or so ago I had my sim card stolen, yeah not my phone or battery, but sim card stolen. I reported it here at PM so that the loser could not use it anymore than they did. So the other day I bought new sim card and plopped it into my phone a...

sim card not activated on my acct

We have recently had phone unlocked but sim card message reads "no service" ! Please advise !

Resolved! I forgot my account password. And have now been locked out for over a day.

I was sent to a page that requires me to remember my current password in order to change it. On another screen, after entering my email address, I find I'm still locked out after more than a day. Help.

Cant validate email (account)

I was trying to activate a SIM card, port a number but got an error on the last step and was told to long-in again. I believe I entered the email/username wrong as I didnt get a confirmation email, can not login and cant re-activate the SIM #. Please...

Resolved! Changing plans will I lose 2 gb bonus data on account that is unused?

I'm changing plans in next billing cycle, will I lose 2 gb bonus data on account that is unused?Holididay give away 1 gb and another 1 gb bonus.

Resolved! no incoming voip call (from freephoneline.ca)

Yesterday I sucesfully ported from Lucky Mobile to PM. I received a text from PM that the porting was completed. Calling my ported number from another cell phone or landline works (texting as well) except when calling from my voip line (that acts as...

Resolved! Auto Pay $5 monthly credit for 8 months not showing in rewards on online account

I just activated my 25 dollar one gig auto pay plan and there is no $5 monthly reward credit for the first 8 months on my online account. According to the online promo there should be a $5 credit for the first 8 months, however there is only a $2 aut...

Strange Text Delay Issue

Hey everyone,I have a strange texting issue and I can't figure out if it's on my end or the other person's end, and it it doesn't happen with anyone else, so I'm wondering if anyone here has experienced similar. Basically, every few weeks, my texts w...

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