Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I log in and try to change the plan, there is no plan available.I paid for add-on data last Saturday, but it wasn't activated until now.So now I have no internet connection and can't change any plan.Does anyone know what happens? Thank you.
I can phone out but have not been able to receive calls for 5-days. I have tried with SIMon and asking for service agent Have not been successful in receiving text or email to assist
Hi, I'm looking to save just a bit of money on my bill each month. I understand I have to be very active and give solutions to get the highest savings, but what if I just want to save a couple bucks here and there. What do I have to do, how many b...
How do I submit a ticket?
I just left koodo with data and mms issues. Phone wasn't allowing you to edit one of the APN fields. Anyway, if you're looking at joining PM your stuff will be fully functional. At least mine is.
how do i get in contact with a human ??
Hi there! I was a Public Mobile Customer, however, had been out of the country for 90+ days, and my account has gotten wiped (and I did not know this would happen, as my account was on Autopay and I just assumed it would be keep charging me because I...
I am trying to change my phone number but keep on getting 'Phone Number change failed' message. I have been using existing number for close to two years now. New number I am trying to get is from same region/city that existing number belongs to. Wh...
Hi there, I have two $15 plans on two devices, but I pay for both. Is there anyway to link the two to my one account?
Hello just a general question… if you are moving away from canada for a year or so..what happens to your number stored with PM while you are gone? does it get passed to someone else? I want to keep my number so when i return i can use it again.Thanks...
Hi its been over a day and i still am trying to port my public mobile phone over to fido. Does public mobile take care of this? Or do i need to contact fido only so they can take my phone number?? And what about teh monthly plan i paid? I still have...
hi, My number is 647xxxxxxx and I forgot to pay. I am outside of Canada now. I am unable to open my online account. What to do ? Edit by Dunkman: removed personal information
I'm coming from Xplornet home phone and transferred my number to Public Mobile 2 weeks ago. Since day one, my home phone will get calls from specific people (or carriers seemingly) and others will be redirected to my cell. I unplugged the landline to...
Hi everyone, I am finally deciding to join Public tomorrow. (Aug. 16) Is there any tips on signing up online? Cause I didn't have a smooth sign up when I joined Lucky. (My current provider) I had activation issues with the SIM card so I had to go in ...
I have searched on here but I don't see any option in my account. When I remove AutoPay, it doesn't really remove it.
I have my account registered in BC. I am currently in Gimli MB, but can not send or receive calls?Thank you
The monthly amount was not ever attempted to be taken out of my account. When I attempt to pay on the website it says I already have enough credit (which is not true because I only have $4 credit) and it also doesn't list an amount due. When I try to...
Just no service.
Hello: My wife and I have separate accounts with Public. We also use Blackberry smart phones which will no longer be functional on your network as of January 2022. She received a text advisory regarding this on August 13 - and with this advisory, sh...
hi, I am trying to port to freedom mobile - can you help me get access to self serve. It says i am locked out. Whenever i click on my account it says locked.
Hi there, I was thinking of getting a cell phone for my dad. He is currently using Bell for his landline at home. He would like to keep the same number since it's a 416 number and has been using them for decades. Is it possible to use the same landl...
Hi,I hope you are doing well !! Can you help me out with the Payment issue? I am looking Customer care email address because they have deducted 2 Time money from my card. what is the way to refund the money?your help will be appreciated. Moved by Sha...
Hello there, I have an old "Moto Z2 Play" that I bought a few years back. I used it with Freedom Mobile for a couple of years, then ultimately had it deactivated. Now, I am considering ordering a SIM from Public Mobile, for use with the Moto Z2 Play....
