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[NEW] Dropped Calls

Hello Community, We are aware that some of our subscribers are experiencing intermittent wireless service. We want you to know that our team is actively investigating this issue and is working around the clock to resolve this as quickly as possible. ...

Ck_PM by Public Mobile
  • 1141 Views
  • 35 replies
  • 12 Bravos

[NEW] Scheduled Maintenance on June 16th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: June 16 | 12:00 AM EST to 10:00 AM EST   or   June 15 | 9:00 PM PST to 7:00 AM P...

Ck_PM by Public Mobile
  • 399 Views
  • 1 replies
  • 0 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15455 Views
  • 118 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26604 Views
  • 184 replies
  • 26 Bravos

Resolved! Reg/sign in help

I have completed the registration form and now I cannot sign in.  When I try reset password it says my email is not valid.  Anyone know how to fix this?

Mik382 by Great Neighbour / Super Voisin
  • 667 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment card

OK I bought A $60 top up card when I bought it they charged me $67.49 plus 75 cent activation fee .. So I enter the info into my account and it only give me $60 it didn’t add the tax that I already paid . so when they billed me for my phone wount the...

Vidal by Good Citizen / Bon Citoyen
  • 762 Views
  • 4 replies
  • 3 Bravos

Does some people manage to send SMS to China?

I failed to send a SMS to China, it starts with 177 number. However, I can manage to send SMS to the US number. I wonder whether international SMS includes china or not. 

alexintel by Great Neighbour / Super Voisin
  • 790 Views
  • 7 replies
  • 0 Bravos

Renew plans

I have been trying to renew my plans and there doesnt seem to be any way to do that. I have $62 in my account yet I can't renew. I also opted for auto renew, still my account has been suspended. What do i do?

Jbaby by Great Neighbour / Super Voisin
  • 612 Views
  • 3 replies
  • 0 Bravos

Resolved! $40 plan- Unlimited Canada wide talk

I am interested in coming over to PM from Freedom for the sake of better coverage but I am confused by the "unlimited Canada wide talk" when they also offer add-ons for LD in Canada.I would assume that when they say unlimited Canadian talk, I can be ...

TickingMind by Great Neighbour / Super Voisin
  • 759 Views
  • 2 replies
  • 0 Bravos

Data charge near U.S. border

On Friday June 30th I visited a relative on the Canadian side of the Aldergrove B.C. border crossing with the U.S.  I was within a couple of hundred yards of the border.  I noticed a spike in my data usage for that date, even thhough I did not use an...

penguin13 by Great Neighbour / Super Voisin
  • 681 Views
  • 5 replies
  • 1 Bravos

Resolved! Still no service after paying for expired plan

My credit card expired and my plan ended up expiring as a result. I updated my card info and added funds and setup autopay with the new card, but I still have no service. In my account it still says "Plan Expired" andYour plan expired on Aug 10, 2019...

usr3 by Good Citizen / Bon Citoyen
  • 807 Views
  • 4 replies
  • 0 Bravos

I set up account, not working can't reset password

I have 3 existing accounts, setting up a forth. Went through the activation process and migration. Now I am unable to log into account, and Sim appears to not work. When I try to reset password it says my email is invalid, yet I can send email to the...

Roadtrip100 by Great Neighbour / Super Voisin
  • 453 Views
  • 3 replies
  • 0 Bravos

Resolved! credit card charge

My credit card charge was $35.99 for a $35 monthly plan.  It also shows on my online account that I have $14 credits and that I owe $21.  Why was I charged $35.99?  A random amount.

SueUnderhill by Good Citizen / Bon Citoyen
  • 971 Views
  • 13 replies
  • 1 Bravos

New Account Additional $100 Charge

Hi there. I signed up for the $40/month promo recently and signed up for Auto Pay. My first payment came out July 2nd for $44.80 which is great. But then July 3rd I was charged $100.80 and I don't know why. Also, it does not show on my payment histor...

$6.99 sim cards free shipping

Numerous times when I talked about ebay sellers selling lower priced public mobile sim cards it was requested next time I see the deal to let people know. Well, here you go. 7 left. https://www.ebay.ca/itm/273923678583

RobertQc by Mayor / Maire
  • 523 Views
  • 2 replies
  • 3 Bravos

Free sims at Richmond Centre kiosk (BC)

I joined PM last week and got a free sim.  I went today to open an account for my father and got a free sim again.  I asked why I did not have to pay $10 for the sim. The customer rep advised that it was an unadvertised promotion because a new kiosk ...

funpig by Model Citizen / Citoyen Modèle
  • 575 Views
  • 1 replies
  • 3 Bravos

Calls go straight to voicemail

Everytime someone calls me, it goes straight to voicemail the first time. Second time it goes through, everything else works fine.

johnnyvo by Great Neighbour / Super Voisin
  • 1268 Views
  • 11 replies
  • 0 Bravos

Reactivate my Plan without registering on the website

I did not get a chance to get setup on the website and I need to update my credit card info as my card has expired to re-activate my plan.  Please let me know how to do this? ThanksWayne.

walu by Great Neighbour / Super Voisin
  • 491 Views
  • 2 replies
  • 0 Bravos

lost phone

My daughter has lost her phone and we cannot find it.  How do we cancel our account.  We hadn't created a self serve account and tried doing so since the phone was lost but it needs to text us a 6 digit code which we can't receive ...since the phone ...

registered, no service

I am registered for the $25 plan, 500MB Data with AutoPay bonus, unlimited talk Canada-wide, unlimited international Text & picture, same as my husband, we both signed up yesterday. Why is it he has full service, & the only text I receive is from Pub...

Lorr by Good Citizen / Bon Citoyen
  • 1377 Views
  • 10 replies
  • 0 Bravos

auto dialers

is there any way to block auto callers from  calling me.  our telus home phone has a thing where the caller has to follow 2 prompts in order for a call to get through to the phone. is there something like that available with public?

cowboydave by Good Citizen / Bon Citoyen
  • 884 Views
  • 5 replies
  • 0 Bravos

Resolved! Site Technical Issues?

I'm trying to login to my account to sign up for a plan again, but it's not letting me sign in. I'm trying to reset my password but it's stuck at a constant loading and can't get passed the email verification step.

PistonTL by Great Neighbour / Super Voisin
  • 1233 Views
  • 13 replies
  • 0 Bravos

Resolved! Are there system problems today?

It seems to be taking a very long time to log in to my account.  I let it run for more than 5 minutes and it did not log in.       Are there system problems today (Thurs. July 11) ?     Anyone else finding it slow?

Whisper by Good Citizen / Bon Citoyen
  • 2187 Views
  • 19 replies
  • 0 Bravos

Resolved! Porting phone number

I have all of the information to port my phone from Rogers.  However when I put in an alternate phone number, which it requires, it puts me back to phone eligibility with the first 6 digits of my number, and the last 4 with the alternate number's.  I...

Shell23 by Great Neighbour / Super Voisin
  • 1106 Views
  • 8 replies
  • 0 Bravos

Resolved! Problem accessing account

today I regitered my sim car, set up my account, recived confirmation to my email about that account and was charged for the plan I chose.tried to go back into my account, said problem with log in.I want to stop Auto pay.but need to access account to...

loghouse1 by Good Citizen / Bon Citoyen
  • 1385 Views
  • 19 replies
  • 0 Bravos

I have auto pay enabled but my service has not renewed

Hello, I hope this is meeting you well. I have auto pay enabled on my account however the service has haulted, even though I am recieving the $2 auto pay bonus. I was hoping you were able to shed some light on this situation. Regards; Guy

guypelletier by Great Neighbour / Super Voisin
  • 726 Views
  • 4 replies
  • 0 Bravos

Vouchers

Has anyone purchased a $15 voucher?The website indicates that you can, but Walmart and 7 11 both dont have it?

Me64 by Good Citizen / Bon Citoyen
  • 1281 Views
  • 6 replies
  • 0 Bravos

Plan shows expired, but says it expired next month...

It currently says: Your plan expired on Aug 9, 2019 On July 9th, my payment didn't go through autopay for some reason, second time that has happened, so topped up manually. It didn't take the payment. So I tried adding an extra $1, that didn't work. ...

kylehay101 by Great Neighbour / Super Voisin
  • 575 Views
  • 2 replies
  • 0 Bravos

Resolved! Amber Alert opt-out

Today at 3am we got an AMBER alert about abduction that happened around 3pm, what is even worse - that alert was repeated at 4am. Only thing it proves - that persons that developed that system, and person who make a decision about issuing alert are b...

DragonRU by Good Citizen / Bon Citoyen
  • 5096 Views
  • 74 replies
  • 0 Bravos
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