Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Is anyone else having a problem with their data usage not resetting after pymt has been made through auto-pay?I like to keep track of the data I use and when it doesn't reset after receiving the pymt for my plan, it's really hard to keep track. Also,...
Does anyone know if I buy a pre-owned phone on this Black Friday deal whether it has to come with a Public Mobile plan? My wife wants a "new" phone but I can't convince her to move to Public Mobile so she wants to stay with her current carrier. Stev...
HiI purchased a card for International calls for 10$, but when I try to call a message says that I don't have enough money.When I log into my account, I can see "available funds:$10".I am calling to Peru with: 0115101xxx.I need to make a call in as s...
I am trying to transfer my current number with PM to another carrier and have used SIMon chat to get the SMS text to approve it but never received a SMS from PM??
So my account says Plan Expired. My date of payment isn't until tomorrow (NOV 20) - I put vouchers in today to cover next 2 months. Never got a text to say payment received. Never got a text to say my payment was due.... Seems my plan is still workin...
Hi there, I have a friend who wants to sign up with Public Mobile She is currently using Telus and wants to port her existing cell no. from Telus to Public Mobile. I read on the help file here that her exiting cell. no. will be automatically deacti...
Hello mods I am getting promotional text messages from Public Mobile once or twice a month. Each time I reply with "STOP" and I am then sent a text saying that Public Mobile will no longer send me promotional text messages and to allow for up to 10 ...
Hello,I have been trying to check my voicemail with no luck. I am able to dial into my mailbox, but when I press 1 to listen to messages, I just get silence. The voicemail bot tells me I have 4 messages, but won't play them for me. Tried powering my ...
I got a notice I had used all my data.... but my plan includes data.... have the plans changed? will I get more data when it renews? (Didn't happen on last payment)do I need to get a different plan? Will a new plan renew data every month?I didn't get...
so my email qualified for the promo ending dec1 2021. i got the bonus code in my email, but when i used the code it says in not eligible... what am i doin wrong?
can someone help please. how do I use my data in the uk and if I can what are the extra charges? I know I can add on US roaming data but Im going to the UK not US. thanks!
Hello! I'm in need of upgrading my phone. I want to buy "OnePlus 8" cellphone, but it's not listed in the compatible phones list (even though its cellular technology says it works with 5G, 4G, 3G, 2G networks).Could someone please very if it's compat...
I've recently just ported my phone number from my previous service provider (virgin mobile) to public mobile. However, an issue has arisen where I am unable to receive texts and phone calls from my contacts who use other service providers. For instan...
Does Public ever offer their existing customers bonus data? I am on the 1GB plan and could use a little squish but want to avoid paying any more money.
