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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Tracking number

So I ordered a phone and was given a tracking number, and I was told it was being shipped by Canada Post.When i enter the tracking number I'm told it's been delivered, about 400 km away!What's up with that? I just put a ticket in, so haven't heard ba...

New connection not working

My sim card is activated, but it is not working only showing emergency calls option only

I have activated the sim card in the London Drugs, but it doesn't work.

Resolved! walmart payment card

hmm, so, has anyone bought a payment card from walmart? I just bought 2 (2 x $28) and i just noticed that i got charged tax on them. I am trying to understand why i am getting charged tax on it. Has any other bought payment cards from walmart be...

Fizz prepaid 9gb for 39$ per month

Fizz is currently offering 9gb per month with unlimited Canada wide calling and unlimited texting for 39$! If you remove voicemail (not everyone listens to voicemails..) it's 37$ per month. Does public mobile have a competition plan? It's very tempti...

Transfer number to another operator not permitted

I was trying to transfer the number to another operator. They made the transfer request but it was declined by Public Mobile. The guy said there is a pending transfer request that needs to be cleared. Any help?Thanks!

Switch to same plan

Resolved! Switch to same plan

Hello, I used up all my data on my $50plan and I've still got 10days to go (Aug.28) on my plan before it renews. I've tried to switched to the same $50 plan three times and it's not working. I only noticed I have the same $50 credit I put into my acc...

Charged twice

I have been charged twice. How will I get refund back.

Resolved! number porting not working

Hello, I have activated a sim and an account with Public, but I haven't received the SMS and this caused my number number is still with my previous provider. The problem is there is no option to reactivate the sim and request to send SMS again to por...

Switching plans

Resolved! Switching plans

I have had the same plan for a few years now (with PM), its a 90 day plan. It seems to me that some of the newer plans are better in terms of how much data I would get etc. But if I switch, do I lose my rewards? My cost every 90 days now I believe sh...

Resolved! Delivery date for used phone purchase

Can anyone tell me how to find out when my used public mobile phone will arrive? I ordered at the beginning of August and have no tracking number or anything...

Resolved! my late husband set up our new plans before he passed. I cannot find my account to pay my bill.

Resolved! Get charged for texting to a US number in Canada?

My friend from the US is texting me while visiting Canada. Will I get charged texting back? It's a US number. I do not have a US plan.

Switched phone

Hi.I just switched the Sim card to my kids new phone. She can text me, I can't text her. I can call her. How can I make the texting work foe me?

Resolved! How to Add on US data while in the US and phone is in airplane mode.

We are already in the US and now want data for GPS maps. We have our phones on airplane mode so we don't get charged with texting and phone calls from Canada. I have not tried to add on yet as I forgot my password and am locked out right now. But ......

My service does not work

HelloI have recently bought a sim card. After activation , Unfortunately It doesn’t work in my phone, but other sim cards work in my phon without any problem. this sim card doesn’t work in any cellphons. you can call me to another phon number to fix...

Resolved! How to change the existing plan?

Resolved! I got charged $25 for an unknown reason

Every month I get charged $20 for my monthly plan. However, in July, I saw I got charged the usual $20, and then I got a charge of $25 due to "Credit/Visa Debit TopUp". I went back to all my past transaction history statements, and I have never seen ...

Charged for nothing

I tried to set up an account & purchase a phone, but I was unable.I cannot get in touch with ANYONE to help me to stop the recurring charges on my credit card.

Porting help - incoming calls go to voicemail

Hello,I just helped my mother activate her new sim yesterday. She is switching over from PC mobile. I have been a customer with Public for years now. She is able to receive texts, and her phone now shows "Public Mobile" as the network carrier, but ca...

plan change difficulties

For about two weeks now i have been unable to switch my talk, text and data plan. and my autopayment date is coming up on the 20th of august. that section of my account seems to be the only part with issues. it doesnt load up my current plan and i ca...

Resolved! replace a lost phone and sim card

I lost my phone and sim card. went to Public mobil 2 times at wal mart where I bought phone and they said thay cannot help me. WHAT IS THAT!!!!!!

Re: Paid...up to date..zero due..$balance no service!!!!

Can someone help me Last night I couldn't pay when my bill was due as the site was down. This morning it says my account is suspended but that I had nothing in the amount due. So I paid 54 ..my plan is 50 The 54 is there in available balance...nothi...

Missing Data and Phone Min's

Last Christmas Public Mobile offered and I received 1Gb of Data and I believe 500 min's of phone time which used under 100 of. They were carried forward until recently and now are not showing on my account. My question is where did they go?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Tracking number

New connection not working

I have activated the sim card in the London Drugs, but it doesn't work.

I have activated the sim card in the London Drugs, but it doesn't work.

Resolved! walmart payment card

Fizz prepaid 9gb for 39$ per month

Transfer number to another operator not permitted

Transfer number to another operator not permitted

Switch to same plan

Resolved! Switch to same plan

Charged twice

Charged twice

Resolved! number porting not working

Switching plans

Resolved! Switching plans

Resolved! Delivery date for used phone purchase

Resolved! my late husband set up our new plans before he passed. I cannot find my account to pay my bill.

Resolved! Get charged for texting to a US number in Canada?

Switched phone

Resolved! How to Add on US data while in the US and phone is in airplane mode.

My service does not work

Resolved! How to change the existing plan?

Resolved! I got charged $25 for an unknown reason

Charged for nothing

Porting help - incoming calls go to voicemail

plan change difficulties

Resolved! replace a lost phone and sim card

Re: Paid...up to date..zero due..$balance no service!!!!

Missing Data and Phone Min's

Missing Data and Phone Min's

Not getting texts after switching...

Stuck in 2FA loop: Cannot receive SMS to complete ...

I want to add 2 more numbers to my account

In the US but can't make a call. I have a USand Me...

eSim is not registered