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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 57080 Views
  • 171 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 63854 Views
  • 183 replies
  • 32 Bravos

Rosemont La Petite Patrie network problem

- Google translated from French, so sorry for any mistakes - Hello, For about a week, I have had constant network troubles when I am at work, in the Rosemont La Petite Patrie sector in Montreal. Postal code: H2S 2G3 and H2S 2G7. I cannot make any cal...

rajirugi by • Great Neighbour / Super Voisin
  • 832 Views
  • 4 replies
  • 0 Bravos

Resolved! How data works

Hello all!  I came from lucky mobile. There, you had unlimited (slow) data after you finished your data. I was wondering what exactly happens when you're at the end of your data. Does it give you a chance to buy an add on? Does it give you (slow) unl...

os54656 by • Good Citizen / Bon Citoyen
  • 2915 Views
  • 16 replies
  • 1 Bravos

Resolved! Password

I can’t remember my password to log in to my account to add funds 

Kwoodman by • Great Neighbour / Super Voisin
  • 972 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM set up

My phone says SIM netwrk PIN blocked. Enter SIM network PUK.  I just switched to Public Mobility. Did I make a mistake?!! The Chat Simon says I need to call my old provider to get the phone unlocked but I can't because my phone no longer works. My ol...

lighterliving by • Good Citizen / Bon Citoyen
  • 2661 Views
  • 11 replies
  • 0 Bravos

Resolved! Autopay

Hi all.At present, I pay for my service by putting lump sums into my account.  I would like to switch to autopay.  Does the autopay come into effect immediately?  That is, right now I have 30$ in the account.  I pay 24$ per period.  The next pay date...

Carmelo by • Good Citizen / Bon Citoyen
  • 1610 Views
  • 5 replies
  • 0 Bravos

Resolved! 5gb signup bonus

Hello, I have activated a new account today Feb1 to receive 5gb bonus. It is not showing on my account. Please advise, thank you. Edit by Dunkman: removed personal information

Resolved! Change Friend

Hello,During the activation of my SIM, I used a friend's referral code and he receives $1 per month. Is it possible to change that friend now? Thanks,  

Gen21 by • Great Neighbour / Super Voisin
  • 1688 Views
  • 6 replies
  • 0 Bravos

Resolved! not recieving calls

just activated my phone 2 weeks ago and i can make calls but cant receive them anyone know why or have this problem

shawna069 by • Great Neighbour / Super Voisin
  • 1302 Views
  • 4 replies
  • 0 Bravos

Re: how to cancel service and get refund?

Hi,  I am also disappointed with Public Mobile. I paid for a month, but my sim card does not work and now the month is almost over.  It has been impossible getting this resolved. Basically, I gave them money for a service I have not been able to use....

eamery by • Good Citizen / Bon Citoyen
  • 3074 Views
  • 14 replies
  • 0 Bravos

Porting my Number to other Mobile provider

Is there any call center or customer number to call? porting my Public mobile number to Shaw since yesterday haven't receive any confirmation from Public Mobile. Shaw already process request from Public Mobile to port my number. till today almost 19 ...

dreyes08 by • Great Neighbour / Super Voisin
  • 2765 Views
  • 14 replies
  • 0 Bravos

Re: 2nd phone number

********** would like to see my account so I can register my new credit card to pay my bill. Edited by srlawren to remove phone number, as per community terms of service.

Yasmeen by • Great Neighbour / Super Voisin
  • 1107 Views
  • 4 replies
  • 0 Bravos

Setting up old SIM

In the Account setup, it asks for the 19 digit SIM number. But mine is 20 digits (and will not be accepted). Anyone know why this is? Do I really have to go buy a new SIM?

LauraGranger by • Great Neighbour / Super Voisin
  • 1271 Views
  • 8 replies
  • 0 Bravos

Calls not going through

I live in Alberta and my step mom and grandparents live in BC. They have been trying to call me and it wont go through. My sisters boyfriends phone is registered in Manitoba and he can call me just fine. I have the $40 plan. Anyone know why this woul...

stephyloo by • Good Citizen / Bon Citoyen
  • 993 Views
  • 3 replies
  • 0 Bravos

Resolved! sim card swap

I need sim card swap and my sim card is broken

Gbengacan by • Great Neighbour / Super Voisin
  • 2668 Views
  • 9 replies
  • 0 Bravos

Resolved! Credit card keeps getting declined For auto pay

Hello,Ive called my cc provider and they said each time its gone thru on their end but I keep getting the error on public mobiles end. Can someone tell me how I can resolve this. I have set up different credit cards in the past, so not sure why this ...

MeganBeaton1 by • Good Citizen / Bon Citoyen
  • 2930 Views
  • 7 replies
  • 0 Bravos
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