Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My wife lost data on her iphone 13 today. She can still receive calls and text, but no data. Our cycle just renewed so data usage is not the issue (only 258 mb out 5 GB's used) . LTE symbol is visible on the top bar, but no internet connection. APN...
My daughter’s plan is on autopay using Visa. But PM says it is expired. WTH?
Over the past 2-3 weeks, I've had calls go directly to my voicemail even though I was right by the phone waiting for the call. Other calls would come in without a problem. The people calling in are not on any block list or anything like that. I don'...
I forget to password.. How to reset my password .my account is locked out so need to unlock
Just joined PM five minutes ago however forgot to enter promo code 2GBBONUS is there a way of entering this bonus code now.
Hi, Has anyone purchased a PM CPO phone in "Great" condition?Just trying to figure out how "Imperfect" the phone is. PM website lists "Great" as:Great:These phones are just a couple of nicks and scuffs shy of perfect, but have passed all inspections ...
hello, im currently trying to help my 82 year old father who is having issues with his phone. He is in florida and just updated his plan to include international calling while hes there. Since he add this feature his phone losses connection after 3 ...
Does the Promo code for the 2GB have to be entered during the activation? I activated last week on the 29th but never asked for the code. Chat rep told me it takes 2 days to add. It has been 4 days now and it still tells me I am not eligible for the ...
I’m just wondering if the Motorola razr v3xx is compatible with public mobile sims. I’m trying to downgrade to an older flip phone and I know that most are only 2G compatible but the v3xx is 3G compatible but I don’t understand bands.
I can't make or get calls.This phone works with my friends sim card, but it does not work with my sim card, at the same time my sim card works in others cellphones. How can I unlock or what should I do? Thanks
Hi. my data stopped working and I had just made a payment and I need it real bad, Not sure whats going on. Please help me
Help resolve pin reset.
I changed my phone number by mistake, I am very disappointed, Is there anyway to get my phone number back?
I purchased the 1GB add on for $15 and it's showing in my 'available funds' but not under my data & add-on section - how does this get added to my plan before my next cycle renews?
Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get i...
i purchased add ons yesterday and arrived today in u.s. but it's not working
Hi there I purchased a phone for my son on Oct 25th. I have not received it to date. Please advise.
Recent calls to a number in UK that belongs to a friend of mine result in an automated message that the number dialed is "within a number range that has been blocked for security reasons". Tried once last week and again this week, with same result. ...
My cc changed and now account is in arrears several months! How do l pay outstanding amount and provide new cc???help help helpForget user name and password
Can I change my plan to be activated today or do I have to wait until the next billing date?
my service has been autopaid every month for years and a few days ago, I found out my number is not in service. I cannot login at all...the message i get is login attempt failed so I tried to reset my password with no success and the same error messa...
