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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 51629 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 59986 Views
  • 186 replies
  • 30 Bravos

Resolved! How can I protect my cell phone number?

A very terrible thing happened to me. Yesterday I found that my cell phone had no service signal, so I logged in to PM and found that the SIM card number was changed without authorization, but when I wanted to change back to my SIM card number, It ca...

lucki by • Good Citizen / Bon Citoyen
  • 3387 Views
  • 20 replies
  • 0 Bravos

Resolved! Credit card issues

Please help!! I'm having so much trouble registering my new credit card! I tried all the suggestions but keep getting this message. Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase coul...

Rebecca0711 by • Great Neighbour / Super Voisin
  • 1147 Views
  • 2 replies
  • 0 Bravos

Resolved! Credit card

Can I pay with my bank not credit card?

habtefil7 by • Great Neighbour / Super Voisin
  • 685 Views
  • 2 replies
  • 0 Bravos

DATA useage

Hey, I am wondering if anyone else has this issue. Even when my data is off, I still receive Snapchats and can use Instagram and can search on Spotify. It seems to be whenever I get out of range from a wifi signal, it automatically changes to data, b...

EsmeMD by • Great Neighbour / Super Voisin
  • 937 Views
  • 5 replies
  • 0 Bravos

Resolved! Family plan

Can I have anther phone in my account?

habtefil7 by • Great Neighbour / Super Voisin
  • 2292 Views
  • 10 replies
  • 0 Bravos

Resolved! Voicemail not working

Hi there. We have recently signed up with Public Mobile. I set up the voicemail and when I checked, am able to hear my greeting but when someone calls my number, the voicemail doesn't kick in

KenD by • Good Citizen / Bon Citoyen
  • 6026 Views
  • 22 replies
  • 0 Bravos

my phone sent itself a message

Hello everyone, I searched but could not find an answer to this strange occurrence. A couple weeks ago my phone (Samsung Galaxy A9) sent an MMS message to itself.  It used the phone SMS system, not a third party app.  The message itself read "Please ...

Normy68 by • Great Neighbour / Super Voisin
  • 1168 Views
  • 4 replies
  • 0 Bravos

Resolved! 1gig add-on us roaming.

My plan replenished today ( it’s the $60.00 us plan).  I purchased 1 gig roaming add-on a few days ago as I needed it, so what happens now. I still have a few days left on that add-on but does it automatically revert back to my regular plan and I loo...

mellondon by • Model Citizen / Citoyen Modèle
  • 1822 Views
  • 13 replies
  • 2 Bravos

Cant top up

I have 3 different phone numbers...2 I did a month ago the other 1 yesterday...my first 2 phone numbers need top up but I cant find them to do so...Helllllllllllllllp...getting frustrated...

Plan say expired but I have auto pay

So today I went to check my account online. Today also happend to be the same day my bill is due and charged to my Credit card.. I see the charge on my card.. As it does every month since I signed up. On my account it says plan expired. Yes also on t...

utopiadawn by • Good Citizen / Bon Citoyen
  • 1507 Views
  • 6 replies
  • 0 Bravos

Account Statement

I lose my service every month just before my autoPay debits my account. I don't understand what my account debits mean. It loos like my balance goes to zero on the same day PM debits my credit card. What do the two debits - one for $10 and one for $5...

Duffer99 by • Great Neighbour / Super Voisin
  • 907 Views
  • 3 replies
  • 0 Bravos

Resolved! Cant make any outgoing calls i get a long-distance addon recording.

I searched and didn't find a solution for my problem. I can't make any calls even to my voice-mail I keep getting the recording that  I need a long-distance addon.I've tried a 1 infront of numbers removed my sim card checked my minuites I have 100 ca...

Sandvik by • Great Neighbour / Super Voisin
  • 1519 Views
  • 6 replies
  • 0 Bravos

Having trouble

I have 3 different phone numbers with Public Mobile...the only account I can find is the one I started yesterday....I have 2 that started a month ago and now I cant find them to top them up..these 2 are without service because I cant top up...any hel...

Resolved! Having a problem porting

Activated a line for my mom. ..  ported a Telus landline number  can call out. Only some incoming ring the cell rest still ring the landline .. ported on Sunday ... Help please 

zepp12 by • Great Neighbour / Super Voisin
  • 1051 Views
  • 3 replies
  • 0 Bravos
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