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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 57455 Views
  • 173 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 64048 Views
  • 179 replies
  • 32 Bravos

Resolved! Can’t access the email registered w/ PM for pass reset!

Hey guys, I’m Rachel. I need help!! So I have zero access to the email address I originally used to register for my public mobile account.Because of this issue:  I can’t receive a password reset email to sign into my self serve account. How can I fix...

Resolved! Can't make local calls.

Today I tried making local calls & kept getting a recording saying it can't connect the call as I do not have a long distance add-on plan. What is wrong, why is it doing this?

Rjh1912 by • Great Neighbour / Super Voisin
  • 1962 Views
  • 10 replies
  • 0 Bravos

Resolved! i can’t sign into my account

i’ve been trying for awhile to sign into my account. it’s saying the “field is required” when i have filled it all out. i’ve tried resetting my password and i tried making a new account and it won’t let me because it’s saying my email is already vali...

kass01 by • Great Neighbour / Super Voisin
  • 2208 Views
  • 12 replies
  • 0 Bravos

Advice on dealing with SPAM calls

Hello, I am receiving spam phone calls about once every 5 minutes. So far today, I have received 141 spam phone calls.  This is actually happening to my Telus line, not my Public Mobile line, but I figured that the advice would be transferable.  Ever...

WoozyPolarBear by • Model Citizen / Citoyen Modèle
  • 1986 Views
  • 11 replies
  • 0 Bravos

Resolved! One month free and 5Gig not showing upon activation

Hi,During the limited time offer of one free month and 5gig of date during January 2021 I entered my email and the web page said "This is confirmation that the email address you entered is now eligible for this limited time offer..." "activate by Feb...

jmeborg by • Great Neighbour / Super Voisin
  • 1465 Views
  • 5 replies
  • 0 Bravos

Reduced voice coverage Winnipeg

I received a text a few days ago indicating that Wiinipeg and Brandon, the two largest cities in Manitoba, will experience reduced voice coverage. The text also included a phone number for more info. When I called the number I was asked if I wanted t...

Osbornecyber by • Great Neighbour / Super Voisin
  • 2585 Views
  • 15 replies
  • 0 Bravos

Resolved! voicemail message timestamp - how to change time zone?

Hi, all.For playing a voicemail message, is there any way to change the annunciated timestamp to use local time (or specific time zone) format instead of UTC? I've gone through all the menu options and couldn't find anything applicable. 

bw0 by • Good Citizen / Bon Citoyen
  • 5430 Views
  • 8 replies
  • 0 Bravos

Locked or unlocked?

I was given a phone but have no clue if it's locked or unlocked? 

Moomjoj by • Great Neighbour / Super Voisin
  • 883 Views
  • 4 replies
  • 0 Bravos

Plan suspended

Help! My plan has been suspended because PM couldn’t charge my credit card. Called my bank, the card is fine and it’s the same one They’ve been charging for months. thanksJ

Jcarpy by • Great Neighbour / Super Voisin
  • 1520 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't receive international calls/texts

I transferred my number a week ago and was able to call and text locally with no problems. However I found out today that my parents in the US have been unable to reach me through either calls or text since I switched to PM(almost filed missing perso...

Angelalala by • Great Neighbour / Super Voisin
  • 2299 Views
  • 10 replies
  • 1 Bravos

Resolved! International Texting

The plan includes unlimited international texting.  Does it work both directions?  I.e. If I call the USA from Canada I'm O.K but what if I call from the USA to Canada?

cookes123 by • Great Neighbour / Super Voisin
  • 1296 Views
  • 5 replies
  • 0 Bravos

Resolved! Can't receive calls or Text.. Going to voice mail...

My buddy needs help with his phone ... He ported his old number to public mobile.  He can call out but he cannot receive calls or any text...  His old provider is Bell I did read it might take time.  In the Public Mobile it does show his phone number...

Rockwell2020 by • Great Neighbour / Super Voisin
  • 2372 Views
  • 8 replies
  • 0 Bravos

Resolved! Transfer my phone # from MagicJack - Can't Receive Call

Hello, I just transfer my phone # from MagicJack and when I was testing the # I notice that I can make a phone call BUT I can't receive a phone call. The error message is: ''The # you have reach isn't in service'' Please let me know if you have an id...

Maverick_FA by • Good Citizen / Bon Citoyen
  • 1650 Views
  • 5 replies
  • 0 Bravos

Resolved! 5G Reward

My email was registered to receive one month free and 5G if I joined by Jan 15. I did and eventually I received my free month reward but not my 5G and I’ve waited 30 days. Now what? 

Sheldalee by • Great Neighbour / Super Voisin
  • 1612 Views
  • 8 replies
  • 0 Bravos

Resolved! $15 plan

I recently changed from the $50 plan to the $15 plan. I had problems with the transfer of the plans and then it got resolved. Then i was using my servive and all was good until i hit the limit of calls.. and now when i make a y call it says it cannot...

dave-420 by • Good Citizen / Bon Citoyen
  • 3222 Views
  • 16 replies
  • 0 Bravos

Sim Hacking/Sim Swap and PM's Response

Hi all, I have been a customer of Public Mobil for about a year now. Up until now I was really enjoying the coverage and lower cost plans. However, 2 days ago my SIM card was hacked - I don't know the full details of this but from my understanding it...

Kaitrin by • Great Neighbour / Super Voisin
  • 5828 Views
  • 35 replies
  • 2 Bravos

Usa minutes purchased

I purchased usa minutes for my daughter and it is not showing up on the plan. They took my money but there is no record of the plan on the account. When I purchase the 10 day plan before it showed up right away. 

Gordo3 by • Great Neighbour / Super Voisin
  • 866 Views
  • 4 replies
  • 0 Bravos

Resolved! invalid sim

I was kicked out during my activation session...Now my sim # is invalid...How do I activate?

SallyPotts by • Great Neighbour / Super Voisin
  • 1363 Views
  • 2 replies
  • 0 Bravos

Re: Service is not working

I NEED $ 2.00 MORE TO ACTIVATE  MY CELL PHONE xxx -xxx-xxxx  PLEASE AND THANK YOU. COVID I CAN'T GO OUTSIDE  Edit by Dunkman: removed personal information.  Moved to separate thread.

dona2485 by • Good Citizen / Bon Citoyen
  • 1071 Views
  • 5 replies
  • 0 Bravos

Resolved! Change my Telus phone number to Public Mobile

I want to change my Telus phone number to my Public Mobile account, I cannot seem to access my MMI using the phone keyboard. I need it to complete the application process for changing phone number.

Welder09 by • Great Neighbour / Super Voisin
  • 1090 Views
  • 2 replies
  • 0 Bravos
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