refer a friend code after setup

[TakakoTakenouch]

need help, where do I enter in the refer a friend code after the account was setup?

[HALIMACS]

@TakakoTakenouch 

Make sure when you provide the referral code to the CSA's that you don't confuse the following similar characters:

0  vs O

5  vs S

1  vs  l

2  vs Z

One way you can be sure is to literally copy/paste your referral code (from the person doing the reffering) self-serve landing page, then text or e-mail it to the recipient who has activated.   Tell them to do the same when providing the code to PM customer support agents to ensure the proper characters are provided.

[Yummy]

If you missed to supply referral code when signing up, you will have to contact CSA (Agent) through ticketing system so code is manually applied.

[hTideGnow · Accepted solution]

@TakakoTakenouch  If referral code was not processed for whatever reason, the one being referred should open a ticket with PM Support for assistance.   click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. Type: My rewards are missing,
2. click on "Refer A friend",
3. click on "Yes, I'm the referred customer',
4. click "Click here to submit a ticket" .
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Anonymous]

@TakakoTakenouch 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

only them will Add for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..