[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! I have a 3g plan and would like to upgrade to a 4g plan, how is that possible?
I have a 3g plan and would like to upgrade to a 4g plan, but My Account only gives me 3g options. My phone is 3G/4G compatible so how can I complete this upgrade?
Resolved! CANNOT VERIFY EMAIL
I DO NOT KNOW MY PASSWORD TO MY OLD EMAIL SO I CANNOT VERIFY MY ACCOUNT AND MAKE A PAYMENT.
Resolved! Did not receive authorization text
Hi,I activated my sim card online yesterday and wanted to transfer my number from my old carrier. I did not receive an authorization text and I still have service from my old carrier. How do I confirm if the request/porting went through? I am switchi...
Resolved! My account is blocked /forgot my security question
Hello my name is Ana and I had been trying to login in to my account.i try several links @diferents time of the day but doesn't work it is very frustrating at this point I ready to leave this company I just need help to go in to my account r.if so...
Resolved! retention
it's been over a year, got my loyalty $, lost the "bonus" GB in the $25 plan. rarely even use a gig, but want the security of 2 GB, i want it back just because, how can i make it happen?
Resolved! switched 4G plan
new to Community o switched to 4G plan but could not apply apply promo code for 2G bonus. Tried to open ticket . did not go through spend hour , Is the service always so bad ?
Update credit card information
When I go to payment method > manage my payment and try to update credit card info I keep getting “oops something went wrong”. My registered credit card is expired and I do not see any way to update this credit card info!
Resolved! Can't add funds
Good morning,I have not changed anything with my payment card info, and this morning my account is suspended. I tried to log into my account to update auto payment information's and keep getting told "Oops something went wrong, try again later." I tr...
Resolved! No cell service at our home since July 13
We have no cell service since Wednesday July 13th at about 3pm. Prior to this our service was very good. The map says we still have service.we have done all recommended ‘fixes’. We obviously need technical support and we cannot submit a ticket.. can’...
Resolved! Dark Pattern
Public Mobile is using Dark Patterns.Adding an add-on is easy, but they provide no apparent way to remove one. how can I remove my extra data option?
Resolved! Is anyone having issues logging into My Account?
I'm having issues logging into my account to check my information like data usage and etc. Everytime I go to the page it brings me to a Telus Authentication page (seen in the URL bar).I put in my account details and I keep getting bounced back to the...
Resolved! Adding new card info for auto payment
Hello support team, I would like to be contacted to add my newly issued card details to continue with auto payment. Please contact me at your earliest inconvenience.
Resolved! Reuse SIM card?
I have a Public Mobile SIM card I last used in February/March 2022. I cancelled the service when I moved away. I'm back visiting and would like to start service again. I don't need to have the same number again, I just want to start up a new account....
Resolved! was charged the full amount
I didn’t get my loyalty credited, and my pre authorized credit either. I was charged for the full amount this month. What gives! Supposed to get $3 discount on my account.
Payment
I have added 15.00 plan but now it says I have no more minutes ,,,help please
Resolved! Payment Processing Error: Oops! Something went wrong, please try again later.
It seems that many people are having this issue... essentially, my auto-pay did not go through and when I go to change credit cards I am hit with the following error: "Oops! Something went wrong, please try again later."My mom is also with Public Mob...
Resolved! New 4g plan promo code
Hi there, I’m looking to change my plan to a 4g one and I understand all my old add ons etc will stay the same, however when I type in the new promo code on the checkout page ‘4GPLANBONUS’ it says it’s invalid. Any one else have this trouble? Thanks!
Resolved! Data issues
Hi, Two things. 1. My data cycle doesn't appear to have reset. After the Roger's outrage I used more than usual and noticed that once I hit my data limits Public no longer provided me coverage/access to data. I waited until the end of the cycle show...
Resolved! Authorise auto deposit payment
Hello public mobile support team, trust my request finds you well. I just renew my credit card with the bank. I will appreciate your support in adding my new card to my account for auto deposit. Thank you in anticipation for your support!!
Resolved! Brand new customer. Have been trying for 3 days to enter credit card info to set up auto pay
After entering credit card info KEEP GETTING OOOOOPS TRY LATERHAVE BEEN TRYING FOR 3 daysgood thing the price is rightand Cambridge isn’t on list of cities so I had to put in Kitchener
Resolved! Lost my sim need the same number back
Hi I am currently India and lost my sim yesterday. My number shows active. Is it possible to get a new sim with the same number. Where should I email or visit for this process?
System bug: impossible to purchase add-ons for roaming in the US
There seems to be a bug in the PM transaction system today (2022-07-15): it's impossible to purchase add-ons for roaming in the US. PM's system says that my purchase of their talk-text-data bundle came through, offered me to download a receipt (which...
Trouble signing in
Hello can’t sign in it redirects me to a URL saying telusidentity and then it won’t let me click enter for my username and password
Auto payment
How can I change autopayment card?i’m still trying around 3 hours. However, your website just saying oops again and again.
Sim problem
I have activated my account but still no service. I tried my new sim on other devices but still doesn't work.Are there any solutions?
data isnt working
hi i recently bought a uniherts phone, i put my Public mobile sim card in, I have service, texting and calling works but my data doesnt, its turned on but there is no symbol at the top showing it and it doesnt work, its been like this for over a week...
