Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've paid my monthly bill and yet - I can't use my data or my phone. Only the wifi is working.
Hi I am a new customer. At the time of activation I was unaware of a promotion for additional 2GB of data for 12 months. can this be included? I just activated my account yesterday Thank you
Hi, I purchased the 1GB US roaming. I am in Hawaii. I have followed all the steps that have been outlined in many posts. Turned on roaming, changed APN, restarted network settings, restarted phone but nothing is working. Help?
Hi, I tried to sign in to my account but I could not. NMy SIM is working. What should I do??
Hi all, Just curious on other's experience buying a pre-owned iPhone through public mobile? More specifically one in "Very Good" condition. My main concern is the battery health percentage. Are they usually 85% or higher? Would be a shame to buy one ...
I wanted to know if my number is listed on public directories if so how can I get it off of them
I set call forwarding to a textnow number before I entered USA and tested it working but after entering USA the calls are not forwarding any more. How can I make call forwarding work here?
I have unlimited talk and text in Canada as well as the US, does the 10gb that is on the plan also work in the US? Or do I have to buy an add on for international data?
I Registered and made payment with a Public Mobile sim card yesterday, and I was charged immediately on my card. Today I found out that Rogers took back my number, therefore Public M had to put a new number on the sim card I had. So I started the who...
I am unable to get data working on my new phone -- an Umidigi Bison X10. This phone is not listed in the "Check your Phone" list of phones, probably because it is a very new model. In any event, I have set up APN as best I can following the recommen...
When it says balance $25.00 does that mean there is $25.00 in my account to use?
After I activate my SIM with no promotion, I noticed this 2GB promotion for 1 year on my account.Is it just automatically applied to my account and can I just use this with no extra cost?
Just activated my SIM card in an unlocked phone.Sim card will not work
I have issues with the network having with calls at home. This is why I want to port out my numbers xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxmy accounts are currently inactive.
Hi, I recently joined Public Mobile for the extremely competitive prices and good features. However, upon activating my card, my phone displayed 'No service' at the top of the screen. 3 different phones, all the same problem. When we went to "The Mob...
I have a package that includes 500MB + 500MB at 3G Speed. I also have a 2GB one-time data bonus. I have to video conference an upcoming event without access to wifi and am concerned that the 3G speed will be too slow. Is there a way to set up my a...
My registered auto-pay Credit Card is expiring in few months, expecting soon to get a new credit card with same card number but different expiry date. Do I need to do anything? Thanks in advance! I found Changing CC written by @Anonymous from https...
This post is actually for my friend. She is with public mobile. Her phone was recently stolen and her online identity that was connected with her email has been used by someone else. She changed her email password, but the damage was already done....
My grandson is on my account, but his phone says he doesn’t have an account.
On March 3rd, I was trying to activate a sim card from the dealer shop, but that did not get through. The SIM was not activated but Public Mobile charged me the amount on my debit card. I want the money to be reimbursed on my card. I don't know why ...
Hi,My dad wants to switch to public mobile. His phone, Samsung Galaxy A50, is not listed on the compatibility list. Can someone please confirm whether or not his phone is compatible with public mobile's network. Thanks.
I get this error message and cannot access my voicemail. Has anyone encountered this? Know how to resolve it?
i’m not even out of data, keeps telling me i’m out of minutes when i try to call to the U.S.
m phone is not activating , cant register with network
Had to purchase a new phone while in the US, a Samsung Galaxy A12, factory unlocked. Phone worked in Florida with a local sime card. Now back in Ottawa, phone will not recognize my old sim card.
What are the security questions. If I knew the questions I probably remember the answer but right now I don't know what the answer is and I can't get into my account so question is what are the blanken security questions and why can't I use labe...
I have 5GB plan and have one time 2GB data add-on from some kind of promotion. I got a message saying i have used 95% of my data which isn’t possible I don’t think, so I went to my account to check my data usage, all i see is the 2gb one time data? W...
