Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Purchased a US text add on yesterday, to use while I'm in Alaska. Roaming is turned on, confirmed add on in account, but it's not working. Any idea?
I got my SIM card in the mail, and I'm trying to activate it online. I got to the step where I'm putting in the info to port my old number, and I get an error message that says Oops this page is unavailable or down for maintenance. Chatbot says there...
Can I please get a different security question
hii, i am unable to reactivate my sim even though i have enough balance in my account can anyone help me with this ?
Can anyone help me i just put in a ticket but i don’t understand also have had no service for 5-6 hrs
Registered a Sim today, I now cannot make or receive calls on android phone.When I try to make a call it does not dial, call cuts off after 1 second. When I try to call the new sim from another phone its says "6uv1 the number you have reached is not ...
I've been having an issue where calls from certain numbers go to voicemail without ringing. As in their end rings but mine doesn't. They end up going to voicemail and leaving a message, which I then get a notification for. There in no record on my ph...
I have auto pay in my account and I don't want it anymore. How can I cancel it?
I want to change my current phone number to another from from lucky mobile, but I can't it so from the change number option. I put in the number and click check eligibility and nothing happened. What can I do to make this proc
Paying for 5GB plan. My phone app shows max of 2.5GB
Hello i try to reset my pin or the online account # its not working.I have the email access but the security question not matching.
Hello!I used to have a $10/month plan that was switched to the new $13 plans automatically a few months ago.Sometime around then the data add-ons on my account were deleted. the text/minutes addons remained.I only noticed recently as I don't use the ...
Hi im trying swap swims it wont let mw
I just referred a freind who signed up and we were suppose to receive the 5.00 off discount each for 5 months but nothing has been applied to our accounts. Any idea how we are to proceed to receive this?
Wondering if there is a network outage in downtown Toronto? (ongoing issue 2 days) Unable to make/receive calls. Texting and data works fine
I will order SIMCard online. It is for my friend, but we will have it deliver to my address. Is it okay to enter a different address for Shipping address than Billing address? Because for Shipping address section when you fill out the form to order i...
Why I never get the alarm from the government? like the weather alarm, lost child something like that.
As things stand now, the ability to check the detailed usage of your plan is very primitive. It is better than nothing but it could be made so much more useful. I have a few "simple" suggestions for enhancement: (1) Add another time period to the "7 ...
I want to change credit card for payment
When you switch from a provider to Public Mobile, what is the best order of the steps to do? First order the SIM card, then activate the new SIM card (line) and then cancel the old provider? And when does the billing with Public Mobile starts? The da...
I am trying to figure out if my friend who lives outside of Greater Montreal can switch to Public Mobile and if she can if she would have any unusual signal issues. How to check that?
Last week I had a problem with my Credit Card not being able to be verified by public mobile. this was corrected by an agent. Now nmy phone says its not registered on network. What next ??? . How do I correct this??
Hi, I have never been told I have a PIN#, now the voice mail request the PIN# to process, can anybody help for what should I do? Best Regards, Calvin
Hi, I just signed up with Public Mobile and used a friend's referral code. I was told I would receive a one time $10 credit but did not receive anything in my account. Does anyone know how I can receive this credit?
Hi, my payment has been renewed but my account has not been activated. Please advise thanks
My son is now paying for his own phone. I want to cancel his payment however I make 2 separate payments to Public Mobile at 2 different dates. One is for my son and one is for me. I would like to cancel his payment which is for the phone number 226...
Hi , Why I was lockout from my account after two tries. Can my wait time of unlock can less than 3 hour?
Hi, I like to cx my plan and my phone#, pls can anyone here tell me where should I do to reach the real human. The services here are sucks and the wrost I evet had. Best Regards,CM
I am traveling to the UK next week for a month ... what happens to text messages received during that time? Can they be forwarded to another Canadian phone number? Is there anyway I can look at them while I'm overseas?Many thanks!
