Community

SIM not unlocked yet, will I be charged for my plan?

I haven't been able to unlock my phone since changing SIM cards! My previous plan with freedom was cancelled so I called them to get the network unlock code but they said my device isn't a freedom device so now I don't know if that's because [my numb...

Lost phone number

Is it possible to reactivate a phone number after 90days especially when phone number is tied to your WhatsApp?

Incoming text in US

Can I receive text only in US without roaming add-on?

I renewed 1 day late in order to CHANGE MY RENEWAL date... this system is CHEATING!!

I purposely did NOT renew my plan on the 13th last month (July) because I wanted to start a NEW PREPAID PLAN on the 14th (July)...This system is CHEATING AND ROBBING ME CLAIMING MY PLAN IS STILL EXPIRING ON THE OLD PLAN!!I do not believe this is lega...

My sim

Hi,I bought a sim card from Vancouver store, starting with 778, but nobody can call me from landline and it doesn't work with buzzer( doorbell).When some one called with landline it said long distance call. 

Payment method doesn’t go through when on autopay, plan expired

The site won’t accept my payment by credit card even though I have autopay on. It’s worked for over a year and nothing changed with my card but it won’t go through. Moderators didn’t respond to me after trying to get in contact with them.

submit a payment twice

Hi there! I just changed my plan and did submit the payment twice by mistake.Does  anybody know what to do to get the money back? ;-(

says email address is invalid

when i try to log into my account it tells me that my email address is invalid. i want to change my plan but cant seem to log in

Can you use autopay if you only have a debit card?

Data Usage?

On my public mobile account it says my usage is 216.326 MB but on my phone it's 189 MB. Why is this? I just hope Public is accurate bc I don't want to lose money where I don't have to.

Dont pay attention could not delete

Leaving public mobile

I’m going to leave public mobile, why can’t I find a live agent to speak to to resolve my issue. 

Phone not working

My phone is not working. I just changed my plan from the 50 dollar plan to the 30 dollar one and it’s not working. When I try to make a call it says I don’t have the long distance add on 

Charged after cancellation

I cancelled my account as I was boarding my plane to deploy to the Middle East. After I returned my credit score showed an outstanding amount in collections from Public Mobile. I have never received a call back after trying to rectify the problem. Th...

Public mobile activation

Hi : I have switched from Rogers to public mobile on 9 august 2020 , until now I can place calls but if someone calls me my phone won’t ring and goes to my old Rogers voice mail , I called Rogers they said that public mobile didn’t ask the transfer o...