[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Autopay
I have auto pay for all my account. My daughter received a message saying the funds were not available but they didn’t even try to take the money out of my account. There is money there. now she can not use her phone. She has no data. Please fix this...
Resolved! Account Number
Hi I need help getting my account number. I unfortunately forgot my USER ID and PASSWORD.
Resolved! plan upgrade - will I lose promotion?
I have a 5gb plan with 3g + an unlimited 2gb promotion that was available when I signed up with Public Mobile. If I upgrade my plan to a 4 or 6 gb plan with 4g, will I lose the additional 2gb promotion?Thank you.
Resolved! Message unauthorized
Anyone having this issue when trying to log into their self serve account? No matter what I try, it still shows up. I've tried on 3 different phones, a laptop and 2 other people's phones...all the same outcome. I've tried to submit a ticket AND re...
Resolved! Can't change my plan to $50
Amy help for this? The only options I get are the $35 & $15 in the self-serve
okay, here's the thing ...
HiWebb here. My phone hasn't worked until the start of my second pay period.The new login procedure is ridiculous. Who in their right mind would want to interfere with anything on Public Mobile where there already is no real help for fee paying users...
Resolved! Receive and send calls
Not able to send receive calls for 2 days
Resolved! Port issue - please help
Yesterday I ported old Fido number to new Public Mobile SIM.Fido confirmed the port was unsuccessful.I am unable to reach a customer service agent to re-initiate the port. I am unable to submit a Public Mobile support ticket after many attempts.Pleas...
Resolved! 4G
Hi, I just changed my plan from 3G to 4g but I noticed i only have the cellular option of lte and 3g on my phone. Will this update once the new plan goes into effect or do I need a new sim?
Resolved! Payment update went wrong
I want to update my credit card, but doesn’t work.I tried more times and 3days. Still can’t change. I have two account to need changing. Thanks
Re: Why does public mobile suck????
And when trying to submit a ticket nothing can verify even if all info is correct...yes, it is a horrible process to endure and very frustrating...nothing to be proud of.
Resolved! password help
I bought prepaid phone at walmart and had salesperson sign it up for me ( I had no idea how - and appreciated his help). However this was in 2019 and chap no longer works there.He used either his or a generic email address to hook it up and now PM is...
Resolved! US Roaming Coverage with 4G
Now that Public Mobile offers 4G. Does the following 3G coverage (from Terms & Conditions) also apply to 4G? Important: As of February 22nd, 2022, United States (U.S.) carriers have started turning down certain 3G/HSPA networks. As a result, custom...
Resolved! Won't accept new payment method, won't let me make a payment
My account was suspended today due to CC not working. I have tried over 30 times to enter a different card and each time it says 'oops something went wrong please try again later' OR it says the format for the expiry is wrong- which it isn't. I am ...
Resolved! Choosing a mobile number
This not a big deal, I'm just wondering. I had a mobile number with another provider. I switched to Bell and did NOT have that number ported to Bell and was assigned a new number. I then cancelled my Bell account. I'm now waiting for my Public Mobile...
Porting a Public Mobile number to Freedom keeps failing
Hi, I am trying to port my Public Mobile number to Freedom, and my PM plan is still active. However both times Freedom made a request to PM, it failed. When I asked a support agent from Freedom they mentioned that Public Mobile is claiming my number ...
Resolved! not able to register
i have a spare sim card from public mobile, I tried to register a new account. it won't let me. how come??? i tried few credit cards, none working.
Resolved! Number transfer issue
Hello, I have requested to transfer my number from Koodo to public mobile yesterday but I have activated public mobile account without confirming a message from Koodo regarding my number transfer.Could you please help me to transfer my number from Ko...
Resolved! Voicemail
How can I disconnet my Voicemail?It's include in my plan but I don't need/want It.
Resolved! email
my email address is not valid anymore so i am unable to login to my account to update my payment information. How can i change to a new email address?
Resolved! I need to reset my account
I need to change the email on my account and I need to change my plan as well.
Resolved! Switching Plans and Previous Promos
Hi - I am currently on the $40 plan with 4.5 GB (3G speed). I also have an additional 2 GB of data from promos I got in the past. If I change to the new $41 plan with 4GB of data at 4G speed, will I still keep my 2 GB of additional data I received ...
Resolved! can't make a call
I just signed up for the 25$ unlimited minutes plan yesterday. My account is active. But now I can't make any phone call. The system says "You have used all your available minutes". What the hack is going on?
Resolved! Change number
Hi i would like to change my. Number from. Grande prairie alberta to a peace river alber
sim card
phone won't recognize sim card number, so can't unlock phone
Resolved! how to submit a ticket
Everytime I attempt to submit ticket, it indicates an error. I am able to verify my acoount, but encounter error when submitting
Resolved! Email address change
I no longer have access to my email acct that is registered here how can I change it to reflect current email
Payments are failing to go through on multiple credit cards, and the help ticket system is broken
Just getting the message "Oops! Something went wrong, please try again later" and I've been trying multiple cards for the last few days, all are failing. The help ticket system let me write the whole ticket and fill out the form and then just said "E...
Regarding the cell phone I bought
I bought a phone for the past 2 months now I didn't receive it I've sent several emails but there is no reply I spoke to UPS they said I should talk to public mobile and I don't know how to contact them can you please help me
