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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activation error

Just came here to vent, knowing I won't recieve help from moderator until tomorrow.Entered all my info to activate online, sim card number, voucher pin number and all that, press activate your phone and get an Oops something went wrong email us messa...

Resolved! Pay for 90days renewal ($114) by CC been charged $128.82

So I've payed for renewal for my 90 days plan, $114, but I was surprised to see that my CC was charged more ($128.82).Nothing extracharge on my history to be outside the plan so I don't know where this extra amount can come? Anybody a clue about this...

Resolved! Switching plans?

How would I be charged if I were to change plans halfway through the month?I signed up for a talk+text plan to take advantage of the offer going on, but I will definitly be switching to a plan with data next week or so. Would I be charged the full p...

Resolved! Do i have to turn 4g off on a 3g plan?

Do i have to turn 4g off on 3g plans?

Activated phone at Wal-Mart but not working

Hi, I have activated a sim at Wal-Mart but when I got home nothing is working. When I enter my phone number to create an online account it says this "The phone number entered is invalid or you may have created your profile already. If you've forgotte...

keeps saying..i have no long distance

topped up and still says "no long distance" tho of course i know i have no LD and im not phoning LD

Acct login

I have an acct and i cannot sign in it is telling me the password is wrong.i try to reset my password and it says it sent me an email but i never recieve the emails..please help

In-store activated SIM card won't work

Like admin on PM Facebook page suggested me, I write here as on July the 27th I activated a new sim in the Walmart (Toronto, St. Clair) but my sim card won't work on any phone (many clerks there tried the sim out and didn't work on their device eithe...

Resolved! 20$ bill credits

helloi activited at wallmart since 3 days but still i didn't get the 20$ till now..activation was with plan of 10$ but the next day i had to change to the one for 40$ because i was run of minutes..in the promo it says activite with 30 days plan text ...

US Roaming Province-Only Clarification

I have a quick question that I think should be straightforward to answer. I have a province-wide only plan, but will be traveling to the States next week. If I get a 10 day US roaming package, will I be able to place calls to US numbers while I am ...

Resolved! referall Q

Just signed on with public mobile this week, and already have a friend that wants to switch over from freedom. I Went to walmart when switching my two lines from koodo. Can He also go to walmrt to switch and still use the referall or can referals onl...

Locked out of my account

I've tried contacting the mod team but no response thus far. I am currently locked out of my account and have tried several times to receive a password reset, but it isn't being sent to my email. I'm currently unable to use my phone despite my plan e...

Can not call local or receive any call,long distance announcement comes

I can not call any local number because i receive long distance announcement.I don't understand why public mobile doesn't have any life support.

Resolved! US 1-800 number--- not working!

I am on a province-wide plan PLUS I happen to have purchased a 200 minutes long distance bundle Impossible to call 1-800-344-3370 I get the following message: "The number you have dialed is not available in your area at this time" Someone please expl...

Resolved! Started new plan still shows data already used

Hi my new monthly plan has just started , from my previous month I used 2gb of data when I am on new month stil it shows used 2gb , is it ok ? Because my monthly plan includes 4.5 gb data. So shouldn’t it show 4.5 Instead of 2gb? Any way to refresh m...

Resolved! Need help with changing a plan

Hi , i ported to public mobile yesterday , at that time i chose $20 plan but it doesnt have text messages, even though i thought i would receive messages from others, but its not like that . now i want to change to $25 plan which has calling and me...

Cannot create hotspot - says contact provider

I am trying to create a personal hotspot on my iPad. It says I have good signal but when I click on it. A message pops up saying contact service provider

Is there a way to "forward" or auto-reply to texts before it gets to the phone?

I'm pretty sure the answer is "no", but thought I'd ask in case there's something I'd missed. I'm travelling to Europe and won't be taking my SIM with me. I'll get a local SIM when I get there. I was just wondering if there's any way to deal with i...

payment

service has been suspended

Bought the US Roaming Add-On this morning and it is not working.

Did all the steps for purchasing and the account is showing a $20 credit. Roaming isn't working. Can anyone help? Thanks! J

What is the phone number for customer service?

i need help why you do not have customer service?

Ligne qui fonctionne plus

Quelqun peux maider svp ma ligne marche plus noweare tout dun coup que doije faire mon forfait est payer et meme *611 bogue ...

PORTING PROCESS NOT DONE

GEZA SZILARDI416464xxxxcan not recievecalls but outgoing calling and data is working

cant activate sim , credit card error.

I've bought a public mobile sim today and i want to port my number from bell to public mobile, i tried a lot to activate it but i couldnt do it . it always shows " Sorry, we are unable to process your credit card request. Please ensure your credit ca...

add on 400 minutes long distance minutes call reduce my 50 Minutes plan minutes?

I have 50 Minutes plan and add on 400 minutes long distance minutes, if I am using 400 minutes to call oversea, my 50 Minutes plan minutes get reduce at same time?

autopay

I am on autopay. I dont have enough $ to renew my current plan. I made a new plan but it wont let me activate it until I have paid my old one....i cant turn off autopay as i dont remember my PIN. Help. @CS_Agent

Cannot active new service invalid SIM card number

I am trying to activate a new service. I said the SIM Card # was invalid twice and that the user already exists but the account is not created. Please help Vincent Rouleau

Resolved! How the minutes get count

If I make a call and it doesn't go through, does it count as minute

Phone Plan Price Increase

I have been with Public Mobile for some time now and had always payed $20 for my phone plan. The price for my plan has suddenly increased to $30 and I was wondering why? And, who can I speak to about resolving this issue?

No signal after porting number

Ported to public mobile yesterday. Still no signal. Can’t create account to check status as I’m unable to receive sms. Not sure if I have a faulty sim or something went wrong with the porting process. Any help will be appreciated. Thanks

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