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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Landline to VOIP Option

HI everyone, This question might not be connected to public mobile directly; but given that my PM plan includes unlimited incomming calls and some family of mine from other countries asked the cheapest method to call me. Now I know that they could u...

Strange (imho) billing issue...

Hi Community,I'll try to make this short. I'm on autopay, and the credit card I had linked, was cancelled (it was lost / stolen, and a new card number was issued). I added the new card, but it was too late for the payment for May. My autopay was ...

Walmart in Calgary on 130 Ave S.E.

Tried to buy 2 sim cards and the idiot sales person asked what plan I wanted and I said I just wanted to buy the sim cards and I would activate them at home. He proceeded to tell me that he couldn't sell me the cards without activating them in the st...

Need to get my number transferred from koodo

Title says it all

Resolved! "SIM network unlock PIN" but phone is unlocked

I just picked up a Sony Xperia Z3 from a local phone shop and they told me it was unlocked. When I popped the Public Mobile SIM card in to the phone and fired it up, it said "SIM network unlock PIN". I dismiss it for now to search for answer. I go in...

Resolved! Autopay Not Working, No Longer Have Service

I have autopay set up for my phone, and my payment was due yesterday. I recieved a text from Public Mobile today informing me that the payment did not go through. Moments later I recieved another text telling me to ignore that message, because everyt...

Resolved! My PM number in selfserve page

Hi. Recently switched to Public Mobile (ported my number) online.Everything went through fine but my ported number which now belongs to PM is not listed on the selfserve page. I can see only my name, email and the alternative phone number in "My prof...

Add data

Hi I would like to add more data to my plan I need more data thank you

Resolved! URGENT!!!! Billing Issue - Can't Use Phone

@CS_AgentI can't use my phone! I have an electrician and contractor supposed to be communicating with me today via call and text and nobody can reach me!!! I have auto-pay enabled, and it was supposed to come out yesterday (I have 500x the amount req...

Add data

Need more data not sure how to do it phone number is 250 xxx xxxx

Sending & Receiving Pictures from Polaroid A600

Does anybody know how to make Polaroid A1600 send & receive text with pictures or imagesI followed instructions but still not working, is there any other set up to do ?Thanks for any help

Poor Service in Thunder Bay Ontario (Frequent outages and 1 bar service)

I've been on Public Mobile for almost a month now and I am frequently without a signal and when I do have a signal it's typically only 1 bar, 2 if I am lucky. It doesn't matter where in the city I am or even in the outskirts the issues remain. It doe...

I need a PUK code ASAP.

I just recently (like about a week or so ago) accidently locked my Sim card when I was trying to set up some security on my phone. Now it's asking me to put in a PUK code that will unlock it and I have no idea what it could be. I know that I have 10 ...

Resolved! My plan now has a lower price

I signed up several months ago for a 30 day plan made up of Canada wide talk, unlimited texts and 500 MB 3G data at $37. That combination now comes up as a $30 plan. Does anything change if I “change plans” and simply select that pre-made plan? Excep...

Duplicate number?!?!?

I just registered for a new number today at public mobile. Picked a number and checked that it was “available”. Got a text saying everything is good and my autopay reward is added to my account. That was 4 hours ago, since then I have trying to call/...

UMIDIGI S2 PRO SMARTPHONE

I am searching for a midrange smartphone. A phone that I am interested in is the UMIDIGI S2 PRO SMARTPHONE. It appears to be compatible with the PM network on GSM frequencies, but not on LTE frequencies. Some reviewer's websites list additional freq...

Resolved! On Autopay but have credits in acct

I select autopay for my plan and i have credits in my acct that i will like to offset for next month fee, if i use my acct credits to pay it, will autopay still credit $2/mth or only during the month where they auto deduct $$ thn i will get reimburse...

Android 8.1 APN settings

Just got a nice new phone with android 8.1 and none of the default APN settings work with public mobile. Also I am unable to create or edit APN settings either ??? What is going on ????

Resolved! Walmart activation and porting number help!

Hi There peeps, I got my PM SIM activated at Walmart in Dieppe, NB today and now I need to port my PC Mobile number to it. When I try it using self-serve, I get an error saying it can't be done. I've checked with PC Mobile and they say there is no is...

When I'll receive my 20$ credit for Walmart activation?

Good day, I went to Walmart, got my free sim-card, all works fine. But I still didn't get my 20$ bonus for this activation. When I'll be agle to get it? Thanks

Resolved! I changed my plan on self serve and added money to pay for it, but it instead activated my old plan

I can't access a new plan immediately now without letting go of my payment of CAD 120, and I'm stuck with the old plan.

Made a payment but phone can not make calls

Hi my name is Nguyet. I made a payment but my phone can not recieve calls or even make calls. It kept saying that i dont have long distance when im trying to call locally. I also try to set my new password but cant recieve mail from public mobile hou...

Change plan now.

I have a 50$ plan on my phone and wish to change it to a 25$ plan and it does not give me option to change it now only to add find out on next expiry date.

Resolved! Credit Card Issues

I think i need my credit card info reset? I'm getting a "cannot verify credit card" message when I go to make a payment.. Atleast thats what im getting from the other topics I've read... How do I go about getting that done ?

Resolved! unable to pay

Hi, This is Akhil.I tried to pay money using my card but I am getting a error- issuer declined the request.So i called my bank they said they accepted the request and the problem is from public mobile and not from the bank side.Please help

My CC's don't work. There's 4 of them

Your system won't let me in. I've been at this for 2 days.,iv been to the bank i can't accomplish anything using wat uv got in place. I can't sign in so i can't get a hold of mods. This is going nowhere fastGlesxxxx@outlook.com. 1985 587729xxxx Edit:...

Data add on not working

A few days ago I was coming up to my data limit so I paid the $30 to add an additional 1GB of data. However, when my normal amount of data from my plan ran out and I am still unable to use data even though I bought more. I don't use a ton of data so ...

The Essential Phone 2 has reportedly been canceled

Alas.... The Essential Phone 2 has reportedly been canceled A shame - I know the first one had a rough start with the bugs and high price but they seemed to be back on course with the price changes and multitude of updates/fixes. I had been keeping a...

Suggestion: Show Members who are Already Responding

Hi everyone, I have a suggession to make which I've seen in other forums. Currently when we post a reply we do not know whether some other member is crafting a reply or not. And sometimes when we hit the post button we realize someone has already su...

Resolved! Cannot make a call for same province-wide

I have a plan Talk-Text-Data unlimited provine-wide talk in AB but I don't know how I cannot call my home phone number in same province AB my area code 780, my home phone number area code 825 for AB. Does anyone have a same problem? Thank you @CS_Age...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Landline to VOIP Option

Strange (imho) billing issue...

Walmart in Calgary on 130 Ave S.E.

Need to get my number transferred from koodo

Resolved! "SIM network unlock PIN" but phone is unlocked

Resolved! Autopay Not Working, No Longer Have Service

Resolved! My PM number in selfserve page

Add data

Resolved! URGENT!!!! Billing Issue - Can't Use Phone

Add data

Sending & Receiving Pictures from Polaroid A600

Poor Service in Thunder Bay Ontario (Frequent outages and 1 bar service)

I need a PUK code ASAP.

Resolved! My plan now has a lower price

Duplicate number?!?!?

UMIDIGI S2 PRO SMARTPHONE

Resolved! On Autopay but have credits in acct

Android 8.1 APN settings

Resolved! Walmart activation and porting number help!

When I'll receive my 20$ credit for Walmart activation?

Resolved! I changed my plan on self serve and added money to pay for it, but it instead activated my old plan

Made a payment but phone can not make calls

Change plan now.

Resolved! Credit Card Issues

Resolved! unable to pay

My CC's don't work. There's 4 of them

Data add on not working

The Essential Phone 2 has reportedly been canceled

Suggestion: Show Members who are Already Responding

Resolved! Cannot make a call for same province-wide

Problem porting in Telus number

SIM to eSIM

PUK Code Needed - Unable to login to account

cannot login

Cell service in remote areas?