Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Phone worked fine on Friday, updated IOS last night, can not make or receive calls. Making call, phone says I need long distance add on - I have Canada wide service. I have rebooted the phone, checked "do not Disturb"
hi there, i was going to switch but it wont except my phone number to start a new account....or my friends or girlfriends...what gives?
Hello I have purchased another PM number for my father After one month call service is got suspended even though no payment in owing I do not have set up self service for that as well and in that plan I dont have added text so have'nt got aby text as...
Hi. When I bought my SIM card, someone in Wallmart helped me to activate the SIM card, but He did not give any password and the registration email was written incorrectly. How can I update my profile information to be able to manage my plan?? Thanks
Hi, I got a Public Mobile Plan, 1gb only data plan. Data is running well, but I can not receive any calls from other phones. is it due to my plan or maybe I have technical problems Thanks.
need assistance with porting my koodo prepaid number.
I dont know how much I have to pay exactly
Hello, I cannot reactive my current plan, even after I have enough fund in my account, and have a 0 balance due.Please help..
Hey there, My account isn't currently working, I went to check what the issue was and it tells me that my account is suspended. I've clicked the button to reactivate the account and it took me to the payment page, however I have no amount owing on th...
Hello, I just purchased my plan (40 per month for 5 gb) Im porting my number from virgin, and my phone is locked with them, what should i do now, my virgin sim is still in my phone, and Im not sure if pm is going to unlock my phone? So what do i do?
Do long distance ad on minutes roll over to the next month ?
For some reason, I've suddenly lost the ability to send texts. I can still receive them, but none of my responses go out. I get an error message saying problem with SIM 1 error 38. What's the problem here?
We signed up to PM for one of th phones in our house, and it was on the $10 plan; we also activated the Auto Pay. Everything has been fine until today. My daughter (on PM) sent a text to my wife (Telus) but the text never arrived. So I sent a text to...
I need to buy another 1 GB US data plan but its not available as an option right now. why? only 250 and 500mb options availableplease help
Bell Business Line Transfer Hello everyone, I have a corporate account at Bell (land line) and I want to keep this number transferred to Public Mobile. Is there a procedure to follow for a business transfer? Have you had any problems with trans...
I signed a friend up on Sunday March 30th. On that day, there was supposed to be a $10 bonus, plus a free month of service, and a $1 referral. This was done at my local walmart (yeah, I know). There was also a $25 credit and/or a free month of ser...
I cannot make a payment because the exp date selection only goes up to 2024. Mine is higher..
Hi: Seems like this is a common topic. Can someone please point me to the correct settings so that I can get tethering working here in the US using my iPhone?
I was on the $50 a month plan I try and got suspended I was on my way in to buy $20 put in my account because I had 35 as a balance by the time I got set my home to the store my phone hit reset itself and put a plan on of $35 I now have no service no...
I just received a text from PM, say unresolved complaint about telecom or residental tv service. There are 2 click to sites. Is anyone else getting this text and is it legit from PM?
I know the current deal is 400 minute long distance calls for 15 dollars. Any new deal from Public Mobile? thank you
So I just wanted to clarify as to what is the correct link when either contacting/suggesting to contact the moderators. Is it @CS_Agent or Moderator_Team. I thought @srlawren had suggested that the first option doesn't necessarily go to the modera...
While exploring options for switching my current plan, came across the following screen with prompt for Promotion code.Do Public Mobile provide any such promotion codes to general public or targeted customers ?
It would be ideal , if we can find unlimited talk and text (Canada wide) plus 2 GB of data at 3G speed at around $ 30 mark.
Hi,I am wondering why I did not get auto pay rewards in April payment. Thanks Yong
I waited for 20 minutes for the guy just to talk to me about what I wanted at Walmart, then he would not sell me a SIM card unless I activated on the spot. I told him it was a replacement SIM and he told me I would have to sign up a new account. I le...
I have activate my sim and registered in both my account and the community. When i restarted my phone i got a msg tgat said " SiIM network unlock NCK" i have no idea what this means , I have contacted tge person I got the phone from and they said tha...
Hello! So for the first month ever i went over my data (i have a 4GB plan plus 1GB bonus) and somehow i went over in half the month. I figured maybe i had been using more data than usual so i purchased an extra 1GB but it ran out in 3 hours. Is anyon...
Hi, I just got my SIM card and activated with PM two days ago, however a very odd issue is happening. I can make outgoing calls and send texts, and the people I contact receive these outgoing communications. But I am unable to receive any incoming te...
