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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26655 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38574 Views
  • 185 replies
  • 29 Bravos

Resolved! Private Messages - viewing and creating

Updated July 20/17.To view private messages that have been sent to you, locate the small envelope to the left of your avatar. Click it and your mail will be displayed.  Normally the feature "email subscriptions for private messages" is automatically ...

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Luddite by Oracle
  • 44166 Views
  • 134 replies
  • 41 Bravos

Cannot make calls to local numbers

Myself Neel Vashi, a public mobile user. My number is 807-****-*****. I am facing a problem while making calls to local numbers. It says that I need long distance add-on on my phone to make a local call. I've faced this problem earlier about 3-4 mont...

Neelvashi by Good Citizen / Bon Citoyen
  • 1908 Views
  • 10 replies
  • 0 Bravos

Euro Cup anyone?

Hey Community,   The Euro cup has arrived - interested to know if you're following?, who do you think will win?, and which team/country are you cheering for?

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Jeremy_M by Retraité / Retired
  • 1074 Views
  • 6 replies
  • 2 Bravos

Resolved! cant do message

Keep receive message from611 and can't text message 

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William by Good Citizen / Bon Citoyen
  • 1517 Views
  • 6 replies
  • 0 Bravos

Resolved! how do I get my credit back?

Hi due to technical issues on your website last week i was unable to change my plan and i was wrongfully advised that i cannot take the 45$ 30 days plan with talk in province canada text and 1G data so they changed it for me to a no data plan. I have...

maya8486 by Good Citizen / Bon Citoyen
  • 2696 Views
  • 15 replies
  • 0 Bravos

Resolved! Xiaomi Redmi Note 3 Pro 4G

Hello Xiaomi users, I wanted to share some good news with all PM users. If you have used Xiaomi with Telus or PM before, you know you have to set to 3G as your preferred network. Yesterday, I noticed I couldn't get data working! Well, turns out I hav...

ridsama by Good Citizen / Bon Citoyen
  • 8946 Views
  • 19 replies
  • 3 Bravos

Public self serve

Hi, just want to let you guys know that PM self serve will put you on a $50 day plan instead of the 90 Day plan, but they take a lump some of money from you then every month they continue taking money, they need to fix this for me and all others they...

grey by Good Citizen / Bon Citoyen
  • 827 Views
  • 2 replies
  • 0 Bravos

Eastlink goes live with wireless service in Sudbury, Ontario

Following its entry into Ontario with offering service in Timmins, Eastlink has successfully expanded to bring its wireless offering to Sudbury. See mobilesyrup ... and it has LTE! However, after reading some comments, it seems Eastlink doesn't hold ...

homer by Model Citizen / Citoyen Modèle
  • 1132 Views
  • 4 replies
  • 0 Bravos

Improving PM

-Per month not per 30 days... this is a real problem!-Offers a 45-50$ unlimited data plan..otherwise your 1gb option is more expensives than the Virgin, Koodo(also own by Telus...) and Fido and you have no support and a bad self service plateform tha...

maximedulude by Good Citizen / Bon Citoyen
  • 2429 Views
  • 10 replies
  • 0 Bravos

Please add roaming service for the public

Why PM doesn't add romaing addon. It is very helpful I think. Every time I go to USA. It is no way to reach people. Being PM customer for almost 2 years. I really don't want to change carrier.

zmh1175 by Great Citizen / Super Citoyen
  • 981 Views
  • 6 replies
  • 0 Bravos

Resolved! No photo MMS receiving or sending...why?

Hey everyone, I have a Asus ZenFone2 and am having difficulty sending or receiving any photos on MMS.  When I say difficulty I mean people send me photos and I never even know. If I want to send them a photo, it just stays frozen while "sending..." I...

LazyLeafs by Great Neighbour / Super Voisin
  • 1878 Views
  • 3 replies
  • 1 Bravos

It's time for me to leave PM

Hello everyone, After much deliberation, I have decided to leave PM and switch to Fido. I am still a strong supporter of the self-serve approach to mobility, but I've become disillusioned with the light-hearted attitude that PM has demonstrated towar...

Resolved! Special Service Phone Numbers (e.g. *OPP)

I have noticed that PM does not seem to support "special service numbers."  Is this something that is possible. I can volunteer to build (and, perhaps, maintain) the list. Examples desired are, *MTP (687) - Metro Toronto Police (non-911)*OPP (677) - ...

s2scotty by Great Citizen / Super Citoyen
  • 4692 Views
  • 17 replies
  • 2 Bravos

Resolved! Titles

Ok I know some are self explanatory but others I am just clueless on. What do the different titles mean?And what are the rankings? Public Mobile - official account (?)Oracle - official information source (?)Mayor - moderator (?)Deputy Mayor - assista...

kav2001c by Mayor / Maire
  • 4048 Views
  • 21 replies
  • 3 Bravos

Resolved! No LTE

So I am a new customer for PM and have a Galaxy S7. All I get for data is 3G. It is still faster than Wind's 4G...I don't get LTE even when in LTE areas.

OldLadies by Good Citizen / Bon Citoyen
  • 7830 Views
  • 17 replies
  • 2 Bravos

Self Serve down "for maintenance"...yet again

Self-serve is down again, without any forewarning. Seeing as how this is seemingly the billionth time this is happening without any warning, I don't know why I'm even bothering with creating this thread.  Care to respond, @Jeremy_M?

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Resolved! data not accessible for messaging app

I'm trying to register signal (messaging app) for Android using my lte data, and it gives me an error that signal server cannot be reached using mobile data (although my data works for everything else, and I receive the activation sms).My guess is fo...

wicasa by Good Citizen / Bon Citoyen
  • 2587 Views
  • 19 replies
  • 0 Bravos

I have no service on my zenfone 2

I wanted to try this company since i have an unlocked zenfone 2 that i bought at canada computers. Its been like 2 hours since i activated the service but isnt working there is no bars or service and am pretty upset because they already charged me fo...

Maxi by Great Neighbour / Super Voisin
  • 1479 Views
  • 5 replies
  • 0 Bravos

Resolved! Rogers/Fido iPhone Unlock Sale - $12

Protech currently selling iPhone unlocks for Fido/Rogers iPhone. I have used them for iPhone, Samsung and LG phones with success.

Luddite by Oracle
  • 3690 Views
  • 8 replies
  • 5 Bravos

Unable to log in to self serve account

Help.  I've been on public mobile for almost 3 months and for the last 2 months I've been unable to log in to my self serve account ("Generic Error Oh no! It looks like something went wrong...).  Email support has been unable to resolve my problem.  ...

myblueshadow by Great Neighbour / Super Voisin
  • 872 Views
  • 2 replies
  • 0 Bravos

Can't access my account

I have registered an account and never able to access it. It keepk pooping up a browser said there was an error and ask my log in and out again. The problem has never been sold event go I tried to log in many times.Anyone knows what is the problem?

Raiallen by Great Neighbour / Super Voisin
  • 593 Views
  • 2 replies
  • 0 Bravos

I keep getting texts...

Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time.Even though I'm not texting outside of Canada.

shaw146 by Great Neighbour / Super Voisin
  • 1643 Views
  • 11 replies
  • 0 Bravos
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