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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73213 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75039 Views
  • 180 replies
  • 32 Bravos

creating an account

Ok, so i went and set up an account over the wknd for my daughter.  we did not get a chance to get the sim into the phone until yesterday, and the account hasn't been activated online.  While in the process of putting the sim into her phone, we dropp...

mvandyk79 by • Great Neighbour / Super Voisin
  • 1846 Views
  • 8 replies
  • 0 Bravos

Ordered SIM card, never heard from Public Mobile again...

As per the subject title, I ordered a SIM card last week, paid for it, received a confirmation email, (which is oddly missing any type of confirmation number!) and have not heard anything more since then. So my first question... is it normal for a co...

camperbc by • Good Citizen / Bon Citoyen
  • 1850 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't complete call because no active plan on account

Tried to make a call but it said it can't complete call because no active plan on account even though I put a payment method on and it is a working payment method. I tried to see the payment via phone by dialling *611 and when I chose options it woul...

Jules99 by • Good Citizen / Bon Citoyen
  • 3880 Views
  • 9 replies
  • 0 Bravos

my phone is suspended and auto payment is not working

I set auto payment, it did work before, but yesterday it was nothing to happen, and my phone plan is expired. Could you please provide help? I did sent private message to moderator, but no any response for 2 hours.

deshenghong by • Good Citizen / Bon Citoyen
  • 3717 Views
  • 13 replies
  • 0 Bravos

Resolved! Account was suspended before the due date.

I can not receive incoming call and my account was suspended. I never had any problems before. My account is on Auto-pay. Anyone knows what is going on. It looks like there is no customer service line . How do I get in touch with PM?

forza78 by • Great Neighbour / Super Voisin
  • 7612 Views
  • 27 replies
  • 0 Bravos

Resolved! Autopay

I am wondering why autopay didn’t take my payment as scheduled. It has said that I am setup/active and gave me the next date the patent will be taken. I cannot have this happen every month! How do we get this resolved?

Ketesdi by • Great Neighbour / Super Voisin
  • 3979 Views
  • 10 replies
  • 0 Bravos

Hello

Can a MOD please PM Me I have sent to messages to Mods 2 Different Mods at that and am not getting any help!!!

callie by • Good Citizen / Bon Citoyen
  • 943 Views
  • 3 replies
  • 0 Bravos

I can't receive incoming call, please help!

I activate my phone last week. But I still can't receive incoming call. And I can't receive pictures via text message. Don't know why? I re-start my phone and still not working. Please help!

Joyxin by • Great Neighbour / Super Voisin
  • 894 Views
  • 3 replies
  • 0 Bravos

Resolved! remove add on and promo

How do i remove an add one?  Don't see the option.Also tried to change to one of the new plans $40/month.  Currently paying $50/month but it is prompting for payment, says the new plan cost more/!!!

Dianna by • Great Neighbour / Super Voisin
  • 2095 Views
  • 9 replies
  • 0 Bravos

Resolved! 400 international long distance minutes Add-On

If enrolled in the $15/30 days plan which includes 100 minutes of Canada-Wide talk by including the above add-on I just whish to confirm the following:1) it includes outgoing/incoming calls to a country on the list2) the balance of minutes continues ...

Urgent! Why my service suspended?

Hi, I want to ask why my service been suspended? I signed up an auto pay for my plan for months and today my plan has been suspended. I don't have any phone or internet servicce at all! Please check urgently! thanks!

xiaohanl by • Good Citizen / Bon Citoyen
  • 7051 Views
  • 30 replies
  • 1 Bravos

I'm on auto pay. And was suspended before the due date.

Shouldn't have been an issue. But I got my typical text message from PM and said payment is due on the 9th and if on auto-pay disregard message.ignored as my auto-pay is set to go tomorrow. But i couldn't call anyone and checked my account status onl...

Spantch101 by • Good Citizen / Bon Citoyen
  • 1193 Views
  • 3 replies
  • 1 Bravos

Prepay

Hello I have auto-pay but my phone is dead so when are you going to take my payment

Section by • Good Citizen / Bon Citoyen
  • 961 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment Date - Confusion

I recently joined PublicMobile in Feb earlier this year. My payment is scheduled around 23rd and my account also reflects the same.However, I received a text from Public Mobile stating that my payment is scheduled on Apr 11.Is this a common glitch ?D...

SriS by • Good Citizen / Bon Citoyen
  • 6611 Views
  • 28 replies
  • 0 Bravos

Resolved! On autopay but no service

Autopay is attached  my bank account and payment has been taken but message says  I need to add a payment method. Why and how do I fix this? 

lanashirley7 by • Good Citizen / Bon Citoyen
  • 10442 Views
  • 48 replies
  • 0 Bravos

Cell cervice dropping

I've been with Public Mobile for three and half years and have been using a OnePlus One since the summer of 2018. Last week I traveled to the United States and didn't purchase any add-ons that would provide service. As such, I left the phone in airpl...

R2D2s_bff by • Good Citizen / Bon Citoyen
  • 5943 Views
  • 28 replies
  • 0 Bravos

"Payment for Next Cycle" shows wrong amount.

Self serve has a new feature that shows "Payment for Next Cycle" but it is not showing the cost of my "next cycle" (future dated), its showing the amount of my "current cycle" Does anyone else have an issue with this?

RobertQc by • Mayor / Maire
  • 1338 Views
  • 6 replies
  • 0 Bravos

My US roaming data is not working

I purchased the roaming data for the US this morning in Canada.  Now I'm in San Francisco but the roaming data is not available.  Yes, the add on appears on my profile and yes I have turned my phone off and on.  But it's not working!Also  It says tha...

schristine88 by • Great Neighbour / Super Voisin
  • 1552 Views
  • 3 replies
  • 0 Bravos

data not working

Hi,  I got a data plan however it has not been working. I've check the APN settings and they seem to be fine. I also put my SIM card in my brother's phone and the data doesn't seem to be working as well. I did a network reset and that didn't work as ...

Having problems signing up for autopay

Hi I cannot seem to sign up for credit card auto pay, the system here says my creditcard is refusing, however when I check creditcard online it puts in public mobile transaction of 0.00$

ray_1 by • Great Neighbour / Super Voisin
  • 794 Views
  • 2 replies
  • 0 Bravos

Resolved! Plan says it's active online but phone shows "No Service"

Hi there,I switched over from Telus by porting around 6:30 pm last night. It is now 9:30 am the following day and I still have no service. I have been reading responses to questions and have tried to "lost phone" method where i disable service, turn ...

sdhoot by • Good Citizen / Bon Citoyen
  • 3144 Views
  • 13 replies
  • 0 Bravos

International Text Messaging

Hi me too i am having an issue with regard to sending text international. My plan i can send unlimited international text but so far not so good. Can you help? Thanks.

mohamedah78 by • Good Citizen / Bon Citoyen
  • 2048 Views
  • 7 replies
  • 0 Bravos

Resolved! promotion

My friend wants to join can we get the $25 each promotion still?

Jessica_T by • Town Hero / Héro de la Ville
  • 1891 Views
  • 4 replies
  • 0 Bravos

Resolved! promotion

If any one know about promotion : "refer a friend and you'll both receive a one-time $25 credit "is expired?

sergeylancare by • Great Neighbour / Super Voisin
  • 2344 Views
  • 8 replies
  • 0 Bravos

Resolved! Two different passwords?

I am still new here and trying to figure out everything. I am a bit confused. Does your community and my account have 2 different passwords? I keep getting locked out of "my account" page, and decided to use a different password, and it worked. I don...

terrybev by • Great Citizen / Super Citoyen
  • 2184 Views
  • 6 replies
  • 0 Bravos

Resolved! Numerous problems on startup

Signed up for 500MB +500MB $25 plan at London Drugs and then found out I was put on other, less desirable $25 plan.  Used site to change back to plan I wanted.  My phone works but I can only recieve text, not send, and I have no connection to network...

halda by • Good Citizen / Bon Citoyen
  • 3058 Views
  • 12 replies
  • 0 Bravos
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