Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I was supposed to get my plan changed on my due date which is today. It was still all fine yesturday night and I had 125$ of funds in my account and my plan was 120$. What was not my surprise to see this morning that I still have the 45$/month pl...
I am absolutely furious with Public Mobile. I ordered a new phone beginning of June received it in 2 day. My new phone ordered from their 3rd party site they sell phones from and my SIM was too big so I ordered a new one June 7th.. it is now JULY 14t...
Hi folks, If this is repetitive information, please forgive me, as I don't recall seeing this posted before. I'm here to let you know (you may already!) that Public Mobile community member @IWIK has built a great data usage tracking application for ...
Hi, my account is suspended for no reason, autopay not working, I re-entered my credit card information but still can't make a payment.Please help @bdds100 sent me a private message. I have the flu; someone please respond directly to @bdds100. Thank...
Received this message (or something close to it) this morning every time I try to call a local number. Not sure what is going on. I appear to have access to data (can browse web pages) but my text messages and phone calls are not working. I did find ...
Well...I received my sim today (ordered on the 29th of June), but it was worth the wait because within minutes I was up and running on my iPhone 5s that the IMEI tracker said was NOT compatible!!! I took a chance and tested the sim. So very happy an...
Hi all,is 3G still ok for this older phone or should i go with 4gG and will i need a new simm card as well?
Hello, I have ordered my SIM card a week ago and I haven't been given information as to the status of my order and when it's expected to arrive. *EDIT: Thank you for all your helpful responses.
I've read the Public Mobile Terms of Service. And I understand that by continuing to use the PM service I will implicitly "agree" with any future amendments to these terms. My question in plain English: will I be violating this compact with PM by us...
I ordered mine on 06/29 and still nothing....def longer than projected 2-5 days. Not a PO box. Anyone else waiting this long?
Hello Everyone, I have just activated my sim. I was searching for android app for this network but didn't find any. Can someone please help me with this? I have activated 90 days data plan so want to track it. Is there any other app?
Password not accepted and password reset doesn't work: "Sorry, you've been locked out. Please contact Public Mobile for help."
As stated in the subject line, I ported my number to Public Mobile from FIDO and have recently learned that customers of FIDO are unable to call my phone number. I discovered this when a cousin of mine recently tried to call me and informed me that e...
After testing the data only option and playing around with it. going to wierd areas and such. i have now full on switched to Public Mobile from Wind. Biggest difference is the fact im traveling in the summer and Wind just wont do it for me. And cant...
I am set up on auto pay and payment was to come out today. But apparently that didn't happen and I am now without phone service. Sure hope I don't have an emergency.will this situation correct itself or do I have to do something?
I send couple mms to my friends. Only carrier with PM can receive it. But it's working before. Is anybody else have same issue??? I send to 4 different carrier, rogers,fido, wind and PM. But only PM can receive mms
Hi comunity I am writing this message to find out how to get help porting my number from koodo to Public mobile as it was writen on activation page I had to choose a new number then contact PM customer service inorder to port my number since it is fr...
Hello,I have read the stickies, but failed to find an answer to my specific question. I was following the procedure as per https://activate.publicmobile.ca/. Sim Card Details and Set-up Your Self Serve Account are no problem. However, at Step 2 Phone...
I pay for 200MB of data every month it hasn't worked for over 3 months I my settings are set properly to use data I've even done 2 system resets and completely erased everything off my phone. Please get my data working thanks.
I was trying to port my number to Public Mobile but on the 2nd page in the alternate phone no field I put my another no then it's showing me "Alternate Phone Number Regex Help". I tried with different Phone numbers but it is not working.
I was discussing changing plans to PM with a relative the other day, we concluded that the best option for what he wanted to do was to go data only and use Fongo for text and the occasional phone call. We wanted to test out if this was going to work ...
I live in the GTA area, and so far, it has been great! I don't think I would ever go back to any other company for the value and service. For any future consumers out there, just a little bit of patience and self-help through the PM mods & PM users...
Please make sure that the right amount is taken from my credit/debit card. There are credits in my account which lowers the amount I have to pay this month. Please don't make the same mistake as last month. Thanks, Rob Cuming
Hi, I kept getting warning msg "public mobile here. sorry we do not offer text msg outside of canada at this time" BUT I never tried to texted any msgs to abroad. Another issue is service on and off a lot ! sim card issue?
Hi, Thanks for the active help.The screnshot does not represent my APN settings but putting sp.mb.com does make the data work. I have been testing the last week and now the new problem is that the sim card disconect after about 24 to 36 hours everyti...
My shipping credit has not been added to my account. My simcard and account is activated on a plan.Please help.
I am having problem while making local calls. I have discussed this matter a week before but the problem still persists. I am facing this problem from last 25 days and not getting any solution for that. I am very disappointed with this kind of poor s...
In reference to the thread here: http://productioncommunity.publicmobile.ca/t5/Announcements/BETA-Rewards-Notification/m-p/48686/highlight/true#M3321 I'm one of those who got the 12x $10 beta rewards credit, and changed from a 30-day plan to a 90-day...
Hi, I have ported my number to PM, and I am able to make calls, receive data, and also receive text msgs. However, I can't seem to send text msgs. I have tried rebooting &taking out my SIM and restarting. Thanks!
Hey everyone.I'm unable to receive calls or text messages. However, I can place calls and send text messages and can confirm their receipt. My number was successfully ported but remained active on my previous provider. I have recently got that previo...
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