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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Why was my '$120 per 90 Days' plan expired?

My service of plan '$120 per 90 Days' was expeired today. The information like:Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone ...

Resolved! No Public service on my cellphone

I switched from Rogers to Public today.I got it unlocked and have a new Public SIM card in it.My cellphone is compatible with Public.We got a response online of ok from you.It is model TE365 and is #==================.I would like your service to sta...

Can someone remind me, how do you receive Community awards? (Bravos rec'd? Messages created?

...that's all.

been asking for help all day no help.

hello you guys im trying to login into my self serve account to change my payment. I've been trying to get my password reset. i tried the forget password no email was sent. I tried contacting mod person they sent me a reset password link that it e...

ACCOUNT WILL NOT REACTIVATE!

Guys I've been trying to reactivate my account for aboit a week now. My debit card is blocked by the website for attempted entries and I just shelled out $48 for a public mobile voucher even.though my plan is only $30 and still no reactivation! Obvio...

Resolved! Plan price increases

Hi, new member having just joined Public Mobile a few days ago here. Just want to know how has Public Mobile been actually implementing their plan price increases-- Are existing customers forced to pay the increased price in order to keep the same p...

How do I Refer a friend from Walmart ?

I am going to buy a sim for a friend from Walmart so how can I put my name as a referral while buying the sim from Walmart store ?

can not receive calls

im with public mobile for 3 weeks now and everything is working but when i change my phone to another phone, i can no longer receive calls but i can make them. Help! Thanks

I can't send a text

I can't send texts -- but I have the plan for sending 50 in a month. and unlimited incoming. I have gotten text messages from public mobile. and the phone seems to get incoming calls - but I can't send texts -- the other thing is on my phone -- ev...

Long weekend password change

Hi!happy Canada day.So my Credit card was breached, and I got a new one, day before I was to be charged. Naturally I forgot to change the number. I’ve sent a message to change my password. At the lake and can’t remember it.Anybody know if they are a...

Resolved! Account

How can j get my account number when I can't login in to my public mobile account

Resolved! I cannot make a call while I'm in Ontario

I'm camping for the weekend in Ontario but we are close to the US border but are still in Canada. I cannot make any phone calls because it says I don't have this service .How can I fix this? I tried mannualy selecting Public Mobile but I still get th...

Mod- please help with plan change

Hello, can a mod please message me. I am having trouble trying to change my plan. I tried to change to the 4.5gb for $40 but in my account it is not letting me. Funds are there and CC is attached to the account. We changed my wifes plan fine, but for...

Resolved! I am new customer & issue I am having is the calls are going directly to voicemail

Resolved! Re: Transferring your number to Public Mobile

I have just started with public mobile. I filled out the form to activate my new sim and start the porting process. I was with Speakout Wireless. I have data, so the sim has activated. When I phone someone, the other end sees my ported number. H...

cannot call home

HiI activated my phone last night, have the $25 plan with unlimited talk and unlimited text ... but when I tried to call my house phone with the cell phone an automated message comes on and says I don't have long distance add-on ... what have I done ...

Resolved! Activation error

Just came here to vent, knowing I won't recieve help from moderator until tomorrow.Entered all my info to activate online, sim card number, voucher pin number and all that, press activate your phone and get an Oops something went wrong email us messa...

Resolved! Pay for 90days renewal ($114) by CC been charged $128.82

So I've payed for renewal for my 90 days plan, $114, but I was surprised to see that my CC was charged more ($128.82).Nothing extracharge on my history to be outside the plan so I don't know where this extra amount can come? Anybody a clue about this...

Resolved! Switching plans?

How would I be charged if I were to change plans halfway through the month?I signed up for a talk+text plan to take advantage of the offer going on, but I will definitly be switching to a plan with data next week or so. Would I be charged the full p...

Resolved! Do i have to turn 4g off on a 3g plan?

Do i have to turn 4g off on 3g plans?

Activated phone at Wal-Mart but not working

Hi, I have activated a sim at Wal-Mart but when I got home nothing is working. When I enter my phone number to create an online account it says this "The phone number entered is invalid or you may have created your profile already. If you've forgotte...

keeps saying..i have no long distance

topped up and still says "no long distance" tho of course i know i have no LD and im not phoning LD

Acct login

I have an acct and i cannot sign in it is telling me the password is wrong.i try to reset my password and it says it sent me an email but i never recieve the emails..please help

In-store activated SIM card won't work

Like admin on PM Facebook page suggested me, I write here as on July the 27th I activated a new sim in the Walmart (Toronto, St. Clair) but my sim card won't work on any phone (many clerks there tried the sim out and didn't work on their device eithe...

Resolved! 20$ bill credits

helloi activited at wallmart since 3 days but still i didn't get the 20$ till now..activation was with plan of 10$ but the next day i had to change to the one for 40$ because i was run of minutes..in the promo it says activite with 30 days plan text ...

US Roaming Province-Only Clarification

I have a quick question that I think should be straightforward to answer. I have a province-wide only plan, but will be traveling to the States next week. If I get a 10 day US roaming package, will I be able to place calls to US numbers while I am ...

Resolved! referall Q

Just signed on with public mobile this week, and already have a friend that wants to switch over from freedom. I Went to walmart when switching my two lines from koodo. Can He also go to walmrt to switch and still use the referall or can referals onl...

Locked out of my account

I've tried contacting the mod team but no response thus far. I am currently locked out of my account and have tried several times to receive a password reset, but it isn't being sent to my email. I'm currently unable to use my phone despite my plan e...

Can not call local or receive any call,long distance announcement comes

I can not call any local number because i receive long distance announcement.I don't understand why public mobile doesn't have any life support.

Resolved! US 1-800 number--- not working!

I am on a province-wide plan PLUS I happen to have purchased a 200 minutes long distance bundle Impossible to call 1-800-344-3370 I get the following message: "The number you have dialed is not available in your area at this time" Someone please expl...

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