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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Urgent question - $40/month+ for unlimited text

Hey, I want to order the sim card to take advantage of the $40/month+ for unlimited text, province-wide talk and 4GB of data. I know it ends July 6th and its july 4th, I live in North York, Ontario. Do you think I can get that sim card in time before...

PM $50 Plan - Is it true?

I heard from one of my friend that PM is offering a $50 per month plan which includes 4gbData,unlimited Canada wise talk,unlimited text .I browsed the webseite but didnt find any such plans.So is this offer valid.?

Switching to the new Freedom Customer Plan

Hi, I was looking to switch to the new plan for freedom customers. I was wondering if it is too late now as the site says that it needs to be activated by the July 6 at 11:59. Also, is the additional data only for the first 90 days or will it be the...

Resolved! Cant activate phone or account

HelloOn the weekend I went throught the activation process online to get my Telus number switched over to PM. The process went fine until the last step, when I got a weird error message(I lost the page...) saying to contact tech and that was it. They...

confirmation of data

I just switched from Freedom Mobile to Public Mobile with $40 plan with 4Gb of data per month. How can i chech that i have got 12 GB of data for 90 day pla.

Ranked up again in 1 day

Moved to model citizen AwwIt's fun to be part of public mobile.

Resolved! accidentally purchased two 30 day passes and canceled SMS

This is my first time using public (which seems very cool) and I made a mistake - some how purchased two 30 day passes (seems that the second canceled the first) and SMS is not currently available for me. Is it possible to add the SMS back to my curr...

Credit Card Activation Issue

Hello, I signed up with PM for myself and it worked fine, however, when i tried doing the same for my sister, the same message keeps popping up during the activation process:Sorry, we are unable to verify your card at this time. Please ensure your ca...

Resolved! Sim Activation

Hi,I was porting a number from freedom mobile to public mobile and everything was smooth untill the payment and auto pay didnt go through my credit card. I tried twice using the same card but it didnt go through. I tried third time using another card...

Incorrect plan when activate my sim

I activated my plan for 90 days for unlimited talk ( ontario) and unlimited global message for which I was charged $81+tax. The plan system activated was a 30 days plan with no talk and no message and charged $10, keeping a balance of $73 ( $71 + $2 ...

Just Signed Up - Having a Problem

Hi, I just switched to Public Mobile a few minutes ago. I chose the following plan and had my number ported: Plan Length: 90 DaysUnlimited Talk: Canada WideUnlimited Text: GlobalData: 6GB/90 DaysAutorecurring every month. (So $135/90 days - $2/mo)...

Please help me to resolve my problem??

Hi There, I was traveling out of my town (Calgary) to BC and I found my line disconnected from the network and interenet. I tried to resolve the problem while i'm traveling but I couldn't do anything as I was in the woods.I feel very frustertatedm ev...

Resolved! How to check smartphone

How to check smartphone are not knock off or counterfeit, only if is the Sub phone will have provider icon on the phone.

Resolved! LG G5 keeps restarting after inserting PM sim.

I have an unlocked LG G5 from koodo. Using a Rogers SIM currently. Got a PM sim and activated the 4gb 40$ plan.Phone says it needs to restart for the new sim to be activated or something and then gets stuck in a loop. Displays the LG boot logo and th...

No data

My plan renewed today and I still have no access to data. Is anyone else having the same issues?

Resolved! Help on port

Shazia I sent you a pm and email to fix port problem . My freedom plan expires today and I got Aissata to do port but I gave her wrong account number of freedom . Ben here . Please check your pm today as port not done

HELP already!!!! waiting 4hrs here

No Incoming calls PM 3 different Mods, email< facebook messenger and still no response someone please help

Resolved! Costco acer won't allow data

Bought an Acer liquid model t03 running Android 5.1 from Costco. It allows dual Sim but I've only tried putting in my Pm sim by itself in slot 1. Calls and texting work fine, but the phone won't allow data transmission. Anyone know how to fix this? T...

Switching from chat - r

Hi there, I am currently on chat - r network but I would like to switch to the limited to freedom customers promotion for 4gb a month. Is this possible ? Thank you

Cannot receive calls as it says my number is disconnected

Hi, I ported over from Freedom a few days ago. I was able to receive calls yesterday but today, I can't receive calls, but only dial out. Can anybody help? Thanks,

Resolved! Unable to view any details after login

So the whole page does not display plan details or balance on the account page. when any button is clicked it just prompts to log in constantly. Any Mods possibly available for assistance? @Shazia_K

Resolved! My Daughter is in Quebec and she is unable to call Ontario - Need help ASAP

Hi! What should I do to make my daughter's phone plan accept her calling Ontario? She is temporarily in Quebec for 6 weeks summer job and she is not able to call me or anyone within Quebec using her phone and she is stuck. We are new clients of Publ...

Resolved! Invalid SIM

I registered my Public Mobile (PM) SIM card and was able to finish and complete payment, but when I tried calling and using my phone with the PM SIM, there was no service. I didn't receive a confirmation email after payment and not sure if payment we...

IS ANYONE OUT THERE? HOW DO I ACCESS MY ACCOUNT!!!!!!!!

Hello - First let me get my frustration out of the way and say this process of communicating with PM via messaging and email is totally nerve wrecking! I sent two direct messages on Friday to Mods with no response to date (I understand they may be ov...

Late Sim

Posted on Friday, no replies to that thread or replies from 2 mods that I PM'd Late SIM After 15 days I emailed PMI customer service to report the SIM never arrived. Next day it appeared. I'm unable to register the SIM on self service. June 12th...

Do I get the 6GB bonus?

I have been on a 6GB 90 day plan with Public Mobile since the beginning of this year. Do I get the 6GB bonus? @Shazia_K

Calling not working - "Talk is not included in your plan"

Ever since i ported in my phone number, i cant make or receive calls. If i try to make one i hear an automated 'talk is not included in your plan' and i know for a fact it is. All incoming go straight to voicemail. I have tried power cycling, removin...

Resolved! Spare SIM Card

Hello Everyone, If anyone has spare SIM card, looking to get one as want to get the Freedom promotion before it expires. Please PM me. Live in Toronto area. Thanks

Ordered wrong plan, I need a refund or to change the plan from 3Gb data to addon for 1gb

Hi I made a mistake on Friday. I need a refund, no data has been used. I need to change the 3Gb data plan for 90 days to a 1Gb add-on. Please adviseThank you

Resolved! Can't receive calls/Text?

Hi,I just ported from Freedom to Public, but currently am unable to receive any text or calls? Furthermore, I am not seeing the bonus 6GB of data on top of the selected 6GB plan? Please advise, Thanks!

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