Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just got back from the USA and my 30 dollar plan has been switched randomly from 1g of data to 500mg. Need some help getting my old plan back. Only went to the USA for 4 days. I did have the 10 day USA add on
Good Evening, I signed up for a plan this evening. I am thinking I would like to down grade my plan. I understand that the account pre bills my credit card every 30 days. I assume I have gotten billed for the plan I signed up for when I set the accou...
What should i do, if i pressed step back when i was regestrating( i was on the last step, but saw a mistake in the 1st step, so i went back to it) , and then it said me :" SIM Invalid", i retried many times - SIM INVALID so, seems like that i didn't ...
I'm up for renewal and while I would normally just roll over my current 90 day plan (18+1.5GB at 3G for $150 for 90 days) I see there is a one month plan offering 8GB (3G) for just $50. all the other calling and text features are the same. (I find 3G...
I'd like to be able to pay my bill from my iPhone but when I log into the site, the "amount owing" field appears blank and I am not able to complete a payment. The page displays correctly on my iPad and so I can send payment that way but it would be...
I started my account yesterday. I got an email saying welcome to Public mobile etc. and log in here. I cannot log into my account and my sim wont work any ideas?
my cell service shutoff because of an unpaid bill. i cannot login to fix it because i do not know my password. the forgot password isnt working, can someone help?
Hello everyone, the activation of the SIM transfer number prompt did not succeed, but my previous chatr did not serve, PUBIIC sim activated again display failure, I do not know how to operate later, please guide me, thank you very much!
Recently, some people have had an issue with having enough funds in their account, but their account would not renew or re-activate. The plan becomes suspended. Instead of waiting 1-3 days for moderator to fix the problem, try the following:1. R...
I want to text an Australian number is it possible on my basic $30 pre paid plan?Thanks
My plan is a new promotion. It says unlimited Canada and US talk. My question which I am sure I know 1) is the US talk for all calls made from Canada ? 2) I would not pay long distance if day I called anywhere in Canada to say Florida? Is that cor...
I'm in Vancouver and I get an announcement saying something about long distance charges when I dial 236 prefix numbers. My credit card has been charged over $1 on some matter by public mobile. I also got no voice service when I paid for it. Today Voi...
My plan has unlimited International Texts, does this mean if I am in the US I can text? Or does it just apply to when I'm in Canada? Would I need an add-on to text when I'm in the US?
Hello, I have problems trying to Port a number over. My account was cancelled and I am unable to reactivate. Is there a way to activate my account @CS_Agent? I am currently on hold withb the other service provider. Cheers,Ben
Hello, I have problems trying to Port a number over. My account was cancelled and I am unable to reactivate. Is there a way to activate my account? I am currently on hold withb the other service provider. Cheers,Ben
I activated a new account and I got this error Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologize for any inconvenience. w...
Was wondering why there was no folder or section called Used Phones for sale or was it tried before and got out of hand......just curious
I have a straight talk phone j7 sky pro and I am switching my service to another provider and so I check to make sure that my phone was compatible and it was so I put the new sim card in and I had to change the APN so I did that and then I took the ...
In the last part of the sim card activation (porting old number from fido), the page was stuck in loading with the "Please wait for activation to complete" message. I closed the tab thinking it was frozen, now I can't reattempt the activation. I trie...
hey really need to get my roaming working, as Public Mobile stupid sysem locked me out while I was trying to buy roaming access at the airport, now stuck in US without cell or data for 2 weeks. It locked me out with one miss spelling of my password (...
Hello,I've been trying to reactivate my account. My credit card on AutoPay has expired and I tried to put in the new one. That was rejected, but it didn't say why. When I tried to use *611, it also didn't work. I called my credit card company who sai...
I noticed that most of the plans (ie $30/30 days) have Unlimited Talk Canada-wide and Unlimited International text. This may be a silly question, but is unlimited Canada-wide Text included in these plans? My current plan clearly outlines that I hav...
I just signed up for PB, along with my wife. We completed the process around 9pm. We were driving and didn’t use the phone that night (no google maps) but when I got home and set up our online accounts I noticed we had used 500mb and 600mb of our dat...
note: i've added screenshotsI am a new customer..completed all the steps, but when i went to log in to my account for the first time, my password manager hadn't saved the correct password, so i pressed the "forgot password" link, then answered the se...
I forgot my account username. What to do now. Please tell me.
Unlimited Data needs to be a option in Canada. USA is way ahead. Canada needs to offer as Public mobile has the 3g 4g LTE plans. Why not make this unlimited and just set at rate for example 40 plan 5gb LTE then as it's gets close to the limit put d...
A friend from a landline had to enter 1 before calling me. He lives in a couple communities away and it has never been long distance before. Why suddenly is my number long distance? I picked a number close to their community.
Hello,I signed up with Public Mobile on a $40 4.5G plan at a London Drug location and I still haven't received $25 credit. I signed up on Sep 7th.
i just changed my plant to unlimted texting only because its all i had enough money for it says that it is active in the self serve section but it will not let me send or get text it says the payment went thru can someone please tell me how i can fix...
I changed my SIM card from my SKY Pro 5 to my MotoG5 and am getting a request for a SIM unlock PIN. This is not a locked phone. Does anyone know how to fix this problem?
