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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 76620 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 77072 Views
  • 181 replies
  • 32 Bravos

Displaying the About (Biography) Section In Your PM Community Profile

Recently, a fellow community member messaged me about adding a note in the "About" section of their profile page, like I have.  This section of the profile is edited by going to:  My Settings -> Personal Information -> BiographyAnything entered into ...

SD08 by • Retired Oracle / Oracle Retraité
  • 1131 Views
  • 3 replies
  • 3 Bravos

Data is not working with my iPhone 8 Plus

Hi my data is not working on my iPhone 8 Plus i purchased a sim yesterday afternoon and it still isn’t working. When I log into my account it says active. Does anyone have any suggestions on how to fix this? 

jabiscusss18 by • Good Citizen / Bon Citoyen
  • 3072 Views
  • 11 replies
  • 0 Bravos

Resolved! suddenly 'emergency calls only'... now what?

I've have had this phone and PM service for about 6 months - happy customer. Yesterday, after returning from a visit to the US (which I have done nearly every weekend throughout) my phone does not find PM cellular service.  What now?Things I've tried...

divedive by • Good Citizen / Bon Citoyen
  • 5562 Views
  • 13 replies
  • 0 Bravos

2015 bills

I am a former public mobile client under the same phone number I have now. I urgently need previous complete  phone bills for revenu Quebec needs. What do you need to help me out ? 

princejuryn by • Great Neighbour / Super Voisin
  • 1309 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan Expire

Hi, After my number goes into the suspended state and i recharge my account after 30 days will i be able to reactivate the same plan or do i have to start with a new plan. Thanks.

Unable To Send Text Messages to the UK

I and my wife joined PM on Nov 2nd and can't seem to send text messages to the UK. We are able to send to other countries without any issues. The messages just fail to send. We are both on iPhones. Any suggestions would be appretiated, thanks

Dkoko by • Good Citizen / Bon Citoyen
  • 5312 Views
  • 11 replies
  • 0 Bravos

Service Idea

Many carriers are now starting to offer rollover data. With Xplornet in Manitoba and soon Fizz in Quebec to offer rollover data, Public Mobile may want to concider it. Depending how pricing is for Fizz Mobile when they launch I am thhinking of joinin...

tehowennathe by • Model Citizen / Citoyen Modèle
  • 1605 Views
  • 7 replies
  • 3 Bravos

Payment

I paid for my new plan and it's still not working

Shirleywalker by • Great Neighbour / Super Voisin
  • 934 Views
  • 2 replies
  • 0 Bravos

Unable to verify my card

Since yesterday, whenever I try to make a payment I recieve this message: Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged. What ...

BLCK08462 by • Good Citizen / Bon Citoyen
  • 2696 Views
  • 9 replies
  • 1 Bravos

Resolved! No data

iPhone 6+, with ios12.1. I’ve turned wifi off, made sure the apn setting is sp.mb.com and made sure data and LTE are on and do not have data. I put the SIM card in my other iPhone 6 and still did not have any data.  I put the sim card from my iPhone ...

TerryPeth by • Great Neighbour / Super Voisin
  • 4399 Views
  • 13 replies
  • 0 Bravos

Resolved! Refund of credit or unused plan when porting out?

Hi folks, i recently ported my phone number out from public mobile and im wondering if it is possible to get a refund for the account credit ($12) I had left in my public mobile account and for the remaining days of my $40 monthly plan (my renewal da...

F_F by • Good Citizen / Bon Citoyen
  • 11547 Views
  • 18 replies
  • 0 Bravos

Resolved! Setup sim pin lock

Hi I just activated my sim card and everything worked fine to begin with. I got 2 texts saying my new pin was first an unknown 4digit number and then the pin I entered in the online setup. I wanted to set up my phone to always ask for my sim pin when...

Msjoq by • Good Citizen / Bon Citoyen
  • 6537 Views
  • 10 replies
  • 0 Bravos

Charged for texts not used

For 2 months I have had 40 texts listed in my usage but I have not made the texts. I don’t even know the number that it shows me texting. Any idea how I can fix this?

Wilmes by • Good Citizen / Bon Citoyen
  • 4984 Views
  • 30 replies
  • 0 Bravos

Resolved! activating new sim online.

Hello, trying to go through and sign up for the 4.5gb for $40  deal, and was going through and setting up my account / activating sim / choosing new number , then my wifi died as finalizing a plan, and when reconnected, account wasn't made and when i...

reconpirate by • Great Neighbour / Super Voisin
  • 2439 Views
  • 5 replies
  • 0 Bravos

Incoming Calls are not being received

phone#-------acc#=======I recently joined Public Mobile, everything is working fine except incoming calls. Whenever someone tries to call me the call does not go through and it does not even ring.I called my old provider(Virgin mobile), they can not ...

r33rr by • Great Neighbour / Super Voisin
  • 1428 Views
  • 4 replies
  • 0 Bravos

Credit card cannot be processed

Hello, My credit card was recently renewed and I wanted to update the card details for auto payment. I tried several times over two days, but the change keeps failing with the message: "Unable to Process Transaction Sorry, we are unable to verify you...

elahav by • Good Citizen / Bon Citoyen
  • 3375 Views
  • 15 replies
  • 0 Bravos

Resolved! Autopay wasn't successful and service was suspended

Hello,I've been a publicmobile customer for a few years now and up until now i've had hardly any issues. This month, for some reason, my autopay did not go through and my service has been suspended. I've tried to contact the moderators with no succes...

Alissa by • Good Citizen / Bon Citoyen
  • 4440 Views
  • 12 replies
  • 0 Bravos

Resolved! Can’t make calls to home province

I have the province wide talk and text plan.  When I try to make a call to another town I get a message that says my plan does not include long distance.  The number is in my home province.  I tried putting a 1 and a + 1 but that didn’t work.  Any he...

AaronOhandley by • Great Neighbour / Super Voisin
  • 2416 Views
  • 8 replies
  • 0 Bravos

Resolved! New phone

I have been a public mobile customer forever and have an Alcatel Onetouch phone that is very old.  I am a very poor person but depend on having a phone and public mobile has never let me down.  I just recenting was given a Fido phone from my father t...

Lzakrajsek by • Great Citizen / Super Citoyen
  • 2441 Views
  • 8 replies
  • 0 Bravos

Can't make or receive calls

Hello, Recently I have changed my plan and after that, I can't receive or make calls.I just knew about this situation 15 days after I had set up auto payment for my plan and realized that I don't have money in my account. Obs.: Now, I have money on m...

drodro123 by • Great Neighbour / Super Voisin
  • 947 Views
  • 2 replies
  • 0 Bravos

Nov. 5 - Public Mobile call issues across the board

I'm getting intermittent issues dailing out for most of the morning. Dropped calls and 2UT1 all exchanges busy error. I tried rebooting the phone but issues still persist. Are Telus having any issues with service in the GTA?

shadowbanker by • Great Citizen / Super Citoyen
  • 3177 Views
  • 13 replies
  • 1 Bravos

Can't use some of the apps using mobile data

I can't use google maps and some other apps using mobile data. They work fine on wifi. It works last week. Anything changed? Do I need to configure something on my phone?

hlzhang by • Great Citizen / Super Citoyen
  • 2111 Views
  • 7 replies
  • 0 Bravos

Monthly bill amount

Hi,I have just topped up my account for month 2 of my services. My question and concern is that the first month was $45 and this month it was $51.75 and im wondering why the price has gone up for the exact same plan as last month.

Lizabeth by • Great Neighbour / Super Voisin
  • 1727 Views
  • 7 replies
  • 0 Bravos

Self Serve Login Issues

I tried a login just now, stuck at waiting for response from selfserve.publicmobile.ca.  It doesn't seem to time out but also not making progress either.  Is it down for everyone or just me?

Just Wondering

I been wondering this for a while. All my phones used a Micro sim so it was as easy as taking out sim and putting in a new phone. The phone I'm looking at is a Nano sim. That would mean having to get a new sim. So how would one get a new sim and have...

tehowennathe by • Model Citizen / Citoyen Modèle
  • 3103 Views
  • 14 replies
  • 0 Bravos

Number not in service after renewal

Hi Community, can anyone help me here as I renewed my monthly serices with PM but was able to call out but not able to receive calls, any reason why? Appreciate greatly any help I can get, thanks.

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