Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What do i do to get my service working
I've been using Public Mobile for months already. Everything was fine until recently, when my auto-renew failed, and then Public Mobile subsequently disconnected my service. I've just made a payment and reactivated my account, but now all calls are s...
Hello, I have a 2 gig plan. I currently only used 1 gig and it tells me that I have run out of data? Please help it happens all the time! Tania
I live in a border city and traveled to Detroit yesterday. I looked on the coverage map before and noticed that the Telus towers extend well into Detroit and surrounding cities. Yet I didn't get coverage until I was actually on the bridge. I even tri...
Hi,I tried to make a payment but it accidentally defaulted to my quarterly payment of $120...Which isn't due until November. Can this be refunded please? I will then go ahead and make the payment of $10 required for the add on I would like.Thanks
My account was "Suspended" and I paid the amount in the self serve menu to zero my balance out, however still none of my services (text, call, data) work. My account shows as now being active. I messaged @CS_Agent but their profile shows they haven't...
Hello. I am desperate as I'm not getting a response from the Moderator group inbox. Is there ANY moderator online? For my account, payment was due today. I see this message: Your account has been suspended. Make a payment to reactivate your current ...
Hi i need some help. i made a payment on my account like i do every month but its still saying i i need to make a payment, my account is suspended. what should i do???
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I want to switch over to Koodo, using the deal that Public Mobile offered... I went to Koodo store, and they said I needed to show them the actual text... well since I have a flip phone, I delete my messages often, so I didnt have it saved. Can a mod...
Hi, Can a moderator please help? I'm trying to access my self-serve acocunt and it won't let me. I reset my password 3 times already (successfully). I've also sent a PM to mod but no reply. I need it urgently as I want to do addon for data! Thanks
I had an unauthorized transaction happen with my credit card and my payment didn't go through for my public mobile. It says my number expires on Sept 14 but where it says plan it says plan expired on August 14. My credit card is now fixed and it will...
My plan renewed last night, supposedly, to renew to 6g+3G bonus, but it still showing 6g And with $21 balance. Can you please take a look? +++++++++
Ok so yesterday i bought the mobile sim card set it up and activated my account i got a error and the activation did not work. I called the mobil number it said my account was suspended waited 19 hours.Woke up this morning to see my account was no lo...
Is anyone else having an issue with payment?
I can't for the life of me find the option to set a signature here, could someone please point me in the right direction? I'd like to add one with some common links that would be helpful.
I'm using a Samsung Galaxy S7. As the subject says, I can't Send/Receive Media Texts and no Voicemail Notifications are sent when someone leaves a message. I tried changing the APN settings but haven't been able to fix it. Any help would be greatly ...
I want some further clarification on this, I just recently ported to another service from public mobile to take advantage of a porting over promo but I just recently had an Auto-Pay payment last week on Public Mobile for 3 months. Will I get a credit...
Hey, wouldn't it be great if PM offered flash 24 hour promotions that are open to all? It would be a great way to reward loyal customers who are paying attention to the community and referring friends! I heard they had one yesterday, just for ports f...
I can't use any mobile services including calling, texting, and data. I was always enrolled in AutoPay, and the payment was already been charged from my credit card, but all services suddenly don't work. Could you please fix this problem asap? None o...
Moderators:Signed up, got a welcome email that my account was active:- Can't logon to my account- When I try and recover my password it doesn't recognize my email/logon- Phone doesn't workI had no idea you can't speak with a human for this service? T...
I recently got a unlocked lg v20 model #LGUS996. I have the 2016 fall promotion plan.So Im able to plug in my sim card and after putting in the public mobile apn settings, connect to data. The thing is it only connects to HSPA data and not lte. Im ab...
My services stopped on Aug 16 my auto renewal date. Checked my account assumming related to I didnt updated payment credit card that one was expired. Did link to a new credit card, still no service. Tried reboost my phone few times, still absolutely ...
Hi,I just looked at my credit card bill and noticed I was charged the wrong amount. I was charged $118 instead of $105 (with my rewards).
I keep looking, I'm activating the 90day 3G option and It doesn't seem to be showing up in my 'my account'. Its very frustrating, Could Someone confirm? I've done it a few times. @CS_Agent
I made a mistake and paid my account one day late. However, when I logged in the my account today, although it states the account is Active, and there is a credit on my account, my phone still has no connection. This is now my 2nd day without phon...
I can't find my log in information for my original account. My service has been stopped and I need to find a way to log in so I can pay and get my phone up and running again.
