Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I WISH 2 TOP UP MY CELL PHONE MY CREDIT CARD # IS - Removed (ShawnC13)I PUT $28.00 INTO MMY CELL YESTERDAY & WAS TOLD THIS MORNING. THERE WAS NOT ENOUGH $$`S IN THERE. SO MY PHONE IS SUPPENDED, UNTIL I CAN PUT THE BALANCE IN.I ALSO WISH TO CANCEL THA...
I have signed up for autopay from the very beginning. Regardless, every month I get a warning text letting me know to pay my bill. I understand that it's an automated text that most likely goes out to all members, but is there any way that it can be ...
I set up my new Public Mobile SIM and ported in a number from Fido. I got a text message saying port completed successfully. When I place an out going call the new number shows up as the number that I am calling from. When I called my cell phone...
Hi plz send me my account number
I just ported my number over from Telus to PM, this is my first time using the service. I have put the new SIM in and have everything all registered. Waited about 20 minutes now and have still not been able to connect to the network. I have manually ...
Hello friends, I just renewed my plan today & want to add on texting for $8.00 more . I have the $8.00 in my account by my question is the following. Going to the add on section I see add on texting for $8.00 more but it is written beside the add on ...
I have $8.00 in my account & want to add texting add on. My question is the following. On the texting add on section it says 10 days ??? What does this mean ? Does it mean if I want the unlimited texting add on & pay the $8.00 extra, will I have text...
Just came back from WOW! mobile boutique (Centerpoint Mall) on Yonge / Steele (ON) - 6464 Yonge Street, Toronto, ON. (416) 221-1646: Called 2 hours before heading over to confirm that they have SIM cards available. When asked about activation, the ...
Hi All, Is there a way to see the bill of payment per month as pdf instead of transaction payment history? Thanks so much!
I am new this past month to Public. I have the 5.5 Gb data plan but my data is no longer working at 4.6 Gb used (same is happening with my brother's - at 4.6 as well). Why?
I was wondering, if it is possible to get the tracking number. I work full-time and I am not usually at home, when the delivery happens.
I just switched to public mobile a couple days ago. I can make calls, send and receive texts, use data, but it’s not allowing not incoming calls. All my iPhone settings seem fine. Thanks
My data ran out for the month and I have addon data around 300MB left. However, the data was not automatically activate instead, I have NO data signal. Hope I don't have to do this everytime data usage exceed. That's why I purchase the addon to av...
Hi there, Hoping if someone can help. I just ported my number to PM at my local London Drugs and was wondering how long it will take for me to see both the $20 LD activation credit and the $10 refer a friend credit. So far I only see that I received ...
Hello, I don't usually use the voice call option too much on my phone. And I never really had any issue with drop calls before, but today when I was on the phone with the warranty department of Dyson Canada my call was dropped. Originally, I though...
I've tried to reboot my phone and checked my account and settings, but calls disconnect shortly after they go through. I can't even call voicemail. LTE is fine, however. Are there any service interruptions? I need my talk back. Thanks
I tried making a payment but it can't verify my credit card. Any other way to make this work? It's the same card I used at Walmart when I started.Thanks,O
I can send plain text msgs , however if I try and attach a photo or camera shot...it fails with a nice red msg in messenger (Android) saying "message not sent : service not activated on network" Pm MMS network dead?
Just wondering if this has ever come up as a suggestion: Just noticing a number of customers/users not happy with not receiving a response from a MOD in a certain period of time. And in my experiences I believe it's not just that they have not hear...
My account was due yesterday, the money was in my account, and it obviously kicked in...BUT...at 2:05 am yesterday morning, I received the following text:Public Mobile here. You have used 75% of the data included in your service. Go to publicmobile/s...
Hi All, I just joined PM on the 4.5G promo plan. Below is a summary of my plan.This plan includes:- 4.5GB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextWhen i travel to another province, do I get to use my PM services locally ...
I've tried twice to activate my sim card, it kept telling me my card provider wouldn't let the payment go through but I've been charged twice and my sim card still isn't activated.
Can anyone help me on this problem? Thanks a lot!
As the topic says, I havent had much of any coverage in the Cowichan Valley since Sunday. I don't know what happened but I used to always have at least 1 to 2 bars and now I constantly have no service. Even when in Crofton at most I have 1 bar but it...
@Alan_K, your efforts haven't gone unnoticed! The video thing has caught Mobile Syrup writer's eyes. https://mobilesyrup.com/2018/07/23/public-mobile-knowledge-base-articles-videos/
I just signed up and switched from Rogers yesterday. I ported my existing number and it said the transfer was completed when I was signing up but I still can't receive or send texts and calls (data is working fine). When I called my voicemail it said...
Help, please! Your phone's SMS "address" is your 10-digit number followed by your carrier's SMS gateway. Example if I were using Nextel, that would be my 10 digit number followed by [your number]@messaging.nextel.com. Could you please tell me about...
I went to Walmart almost a month ago an set up a new phone number on autopay. I've lost my sim card since then. I couldn't log into my account because first time verification sends a code to your phone number (which I lost the sim card for). I cal...
Hey community! I have a problem i need to get the money which was Auto-paid by the visa credit card which was set up on autopay unknowingly by me, and hence on the due date of payment which was 16th July it autopaid and rebooted the plan.Now my conce...
