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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! no internet after re-activation of service

I need help on activating my data plan. It used to be working then it was deactivated when my account balance is not enough to pay for my plan renewal (am on a $20 data plan only). I paid 8 hours ago and my account says Active. But I cannot connect t...

$10 plan - not working

I changed my plan to $10 plan 30 days - 50 int’l texts, 50 canada wide minutes. I can’t make texts or calls. I had I guess one text go through to a long distance number (604 area code) I am in 306. Recording says local calls out of service area. I a...

I bought a voucher at Canadian tire but it's not working and it's not refundable!!

Voucher from Canadian tire is not working. I'm pisted off. I cant pay online because I don't have a Visa at the moment. So what should I do??? My plan is expired today!

Is it possible to get my old number back?

I got my number straight from Public Mobile. It was not a port from another provider. A few days ago, I moved to another city and decided to grab a local phone number, so I used the options that are available online for that. The move didn't work out...

Hacked email

My email was hacked , I can't get into my account, Ive made a new email but cannot log in, what now ??

Resolved! Cellular Network connection not available

Hello!I just activated my sim card and got the 40$ plan (4.5gb 3g speed). My phone is a Xiami Redmi pro 4 (China). The phone is supposedly compatible according to their website. I have try to configurate the APN settings still with no luck. I am wond...

I'm new to public mobile and I sent them a msg 3 hours ago still nothing wow

WOW so far this is bad. I sent them a msg 3 hours asking something about my plan and no one answer anyways looks like I will be moving to Virgin Mobile they have same plan 2GB 4G LTE for $45 instead of $47. So sad to have to wait this much for a repr...

Cannot make outgoing local calls

Starting a few weeks ago (as far as I can tell) I haven't been able to make outgoing local calls. My plan has unlimited local calls, but I haven't been able to make local calls recently. I recently changed my number to a Northwest Territories (Yellow...

Unlock phone

I need help unlocking my phone - purchased SIM card am all set up with Public mobile-gotthe code to unlock my phone from previous carrier. I made too many attempts to put the codeinto phone (I am a senior and do not know about cel phones) now my pho...

Just landed, roaming plan not working

Purchased a roaming plan for USA and data plan also 2 days ago. Just landed and data is working, but can’t make phone calls as it says I don’t have a roaming plan

Cannot change plan

Hello,I am looking to change my plan a few days before my current plan expires since I am out of data. I have went through self service 10+ times in the past two days to add funds, select the plan and options and choose "Change plan now", then "Yes, ...

Resolved! Unable to Purchase USA Roaming Plan

I was following the guidance from the community and submitted a PM to the moderator. I have not heard anything back and need to resolve as I am travelling in the USA. My first note was yesterday and I have not yet heard anything back. What should ...

Resolved! My phone number is not working - neither outgoing and incoming calls

My phone number is not working. I refilled my account and changed my plan from "$35 1GB" to "$10 per 30 Days" yesterday. The payment went through and my account is active now. However, I cannot make any phone call. I got the voice message "sorry. I c...

Resolved! Phone won't receive calls

I'm a new user, just opened a new account last night with a new phone. The number was ported from Rogers and I can dial out but anyone calling me gets a busy signal?? What's the problem?? Help!

Refer-a friend reward not received ? Usage of calls & texts were charged not correctly ?

So far, I did not receive the Refer-a-friend reward ($10.00) althought my friend notified me that he got the cell phone service from Public Mobile already ? Also, I found that the usage of calls & texts was charged not correctly based on my use sice ...

Be aware of Public Mobile when you leave them

I ported my number out to Bell in Sep. due to lace of communication and poor services, my text never worked well.I was still being charged in Sep. 28 and Oct. 28 after ported my number out.I now realized the account is still active and I will be char...

Resolved! Cannot recieve MMS

Hi everyone! I recently started using Public Mobile. At first, I couldn't use the Internet when not on WiFi, but I configured my APN correctly thanks to this post, and now it works fine. I thought all my issues were solved, but a contact just sent me...

puk

i locked my sim card i need puk number please

Phone works for calls but not internet

I upgraded my account to the $40 plan at 3 p.m this afternoon. It is now 10:30 p.m and while my phone still works, I still don't have internet. I have checked the APN settings, rebooted the phone and even pulled the sim for 60 seconds and still not w...

Resolved! Group texting only available on data

Hi all, I'm using an iPhone with iOS 11 and Public Mobile 32.0. I didn't realize this issue until today. Some of my co-workers group texted me and I was unable to receive the messages. I was basically in a WiFi environment today. I only got the messa...

Resolved! International Incoming calls free or not?

Is the unlimited talk $20/month plan free for all incoming calls including international?I am looking for a plan that can recieve overseas calls for free and do not burn the entire prepaid balance instantly when a foreign call comes in. Which plan is...

how long i can get my phone working after i activate sim card

Data usage limit

Just a quick question for you what happens let say i have 1gig of data on my plan, can i go over that or does the data just stop/shutoff once the 1gig is reached?

Data usage

I just have activated sim and account on public mobile and my phone has been connected to WiFi whole time but when I look at account usage it says like 19+ megs used how/why is that?

Making an account

I have not made an account and my sim card stopped working i need to mmake an account and transfer my sim card over but i cant make an account because my sim card doesnt work help please

Login help.

I bought a SIM card and a plan with public mobile via Walmart. They set up the account for me and never advised me to make an online account. Now I replaced my SIM card due to the fact I got a new phone and the Walmart associate said they can’t activ...

Resolved! Payment withdrawal

Hi my new plan is starting tomorrow and pm haven’t took any money out of my account and it says my bill is due today. When will they take it out?

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