Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I changed my SIM card and now it says I need an add on to make a call that is not long distance
I just changed my SIM card and now I can’t make or receive calls even though it’s part of my plan. I can text though. Help
When asking to review my add ons the automated voice asks for a PIN. I don't even remember making a PIN for my account let alone remembering what it is. Is there a way to check data usage through *611? As I was looking for a way to check it without l...
Hello, when I typed my IMEI into Public Mobile's IMEI-checker, the result was positive. But well over half of the calls that I attempt fail (i.e., no actual ringing occurs... the call just completely fails after close to a minute of waiting) no matte...
Hi, guys I am living at Fredericton, NB. It seems data service is down to me for the whole day. It worked fine yesterday, but not today. I cannot browse the website, check my mail, I only can make the phone call. Does anyone have experience same ...
Hello, I went through activation process and then got an error. When i tried t start activation again it wouldn't let me us my email. Its because my account is set up but i didnt get a SIM activaiton confirmation email. What can I do to fix this? ...
My iPhone shows "invalid sim". I tried restarting it multiple times however it keeps showing up as "sim failure". I tried putting the sim into other phones and it shows the same message. HELP!!!!
Over a week goes by. The moderator team aka Service obviously heard my issue before here. Their reply was simple , that I used up my data. Sorry but I did not and I watched the last 2 gb of my 8gb dwindle to nothing waiting for them to reset the usa...
I would like to know whos cell phone towers your using for your service? ie: Telus,Rogers?
I was dialing out and got a recording that I don't have a talk plan and was asked to upgrade my plan. My plan is unlimited text/talk and 4.5g of data for $40/mo. I have not changed the plan or any other features and am on autopay. I made a call li...
Hi, Is there anything more than the 1GB data plan available for USA roaming ? I suspect I can buy multiple of these, but wondering if there is a better deal. I will need both talk/text & data for the USA. I also need these on a monthly basis so it ca...
Hello,I had a public mobile phone stolen and need help to set up my account so I can cancel auto payment, I re activated with a new account. French speaker posting with the help of google translate.
Hello, I was activating a SIM card for my girlfriend. There was an error at the very last stage while processing the completed activation.Credit card was charged for the $46.00. No confirmation email received for account setup.Would someone be able t...
Phone will not allow me to call out even tho my phone has unlimited canada wide minutes on it
Hi all, I had autopay set up and recently that credit card expired. I forgot to update my account and I noticed yesterday when the payment tried to go through, it failed. I logged on to my account today and updated my credit card information. I wasn'...
i will be traveling to asia, and i wanna know if i need to add a new plan to my phone? if so whick one is the best ? or do i need to get a new sim card for asia?
HiI have setup autopay, first I got the message that it didn't go thru yesterday. I saw that everyone were having problem so I paid it myself first.I sent a PM to mod with no reply yesterdaynow I lost all the rewards as well.are the mod working??Than...
Today, Nov 8, 2018, I received an email asking me to participate in a Public Mobile survey. It originated from a company: cicicresearch.com. It had a lot to support its authenticity — an SSL secured web site and displaying the Public Mobile logo on i...
Charged my debit visa online but it did not put the money towards my plan so where is my money gone it’s out of my account I do pay as u go 50$ it should be instantly applied help me
Same issue as others on here. As seen below, for some reason they charged twice on my Public Mobile account, credit card charged once on auto-pay. Still requesting an additional $60 to get my phone to work. Pretty frustrating.
I have a 62$ plan... I was a day or two late paying... But paid in full with a $25 card and $40 voucher card coming to a total of $66 on my phone and what was left. I got a text saying my payment was successfully made but I still couldn't use my phon...
I messaged the Mod's yesterday for a reset. Still no response. Looks like my auto renewal thru my CCD didnt go thru. How do I get the Mod's attention to get my account reset??? Thanks
I'm very upset right now.I used the data from my data plan like I usually do and even though it's extremely expensive, I end up purchasing more data @ $30+ tax for 1 GB.I don't usually have any issues but at approximately 5:10am I spent $32.99 for...
Hello there, I have recently made the decision to transfer my number from freedom mobile plan to public mobile plan. However, with that decision, several issues raised. First off, since my cellphone was first bought from a freedom mobile store, it r...
Im faced with a situation where I happened to lose my credit card and had to cancel it right before the payment date of my monthly plan. Its cancelled but Public Mobile is still attempting to charge my credit card that is cancelled. They suspended my...
I just joined Public and got a SIM card that I put in an old phone that I had at home, an HTC One S (from 2012 perhaps). Once my number was ported over, everything looked like it was working well, but only for about 5-10 minutes. After that, I got a ...
Hello everyone, I was just wondering something and would like to clarify it. Are awards you recieved from previous months added on to the current plan renewal? For example if I earned $2 last month and $2 this month, would the renewal cost for a $60 ...
I recently had a data only plan but then I kept getting these messages from 611 saying "You have been sent a text but you need to have texting to retrieve it" so I got a plan with data but how do I retrieve the texts now??
Hi, i'm thinking of signing up with Public mobile. I have a few questions.-If I want us data roaming for a weekend trip, can i add it on as a one time deal and how do I make sure i don't get charged every month?-If i'm with Public Mobile for a few m...
Hi, My data was working last month and my monthly reset is today. My plan is paid for the month but I'm not able to connect to the internet with my data. The 4g icon animates and shows it's working but nothing is coming through. Thanks
