Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I did a search and I see threads going back to 2015, people baffled that paypal is an option to get a sim-card but not make a payment for the service. Never is there anything resembling an 'official' response. Much theorizing, some of it well though...
so my credit card was re new and now when i put the new credit information to make a payment it says provider of credit doesn't allow to make a payment a called my provider and they said everything is fine on your account no issues please advice
So this is the 3rd time in 3 weeks that my sim card needs to be reset from PMs end because I cant send texts.Now I get to do the same song and dance threw messages with a mod to get them to fix my sim. I wouldnt mind so much if I could just bypass th...
Hey ive recently lost my phone and i was informed that i could have the imei provided to black list my iphone 6s. How do i blacklist? I am unsure how to proceed. Please help!
hello, i recently activated my phone and was wondering why my phone isnt detecting my sim anymore
So I renewed my $120/6gb plan back in mid sept, and I got text from PM in like late oct I've reached 75%, which doesn't make sense since I've never used that much data 1/3 into my cycle. I haven't done anything out of the ordinary with my phone data ...
Will the newly released OnePlus 5T be able to ride on LTE coverage with current Public Mobile's network? Following is the info from the OnePlus' website LTESupports 3xCASupports 64QAM & 256QAMSupports up to DL CAT 12 (600 Mbps)UL CAT 13 (150 Mbps) d...
This morning can’t connect to internet when I shut off the wifi mode and use the LTE. Anything wrong with the PM data connection?
Hi there, I having family living abroad and I wanted to add international add-ons so I can call my family in Hong Kong. I did not notice that the $8 200MIN add on does not include call going to international destinations (other than Canada OOP and US...
Hi im brandnew to pm! I got the 4+2 3g gb plan with provicewide calling and global text. Today i activated my sim and it was displaying lte and the data wAs working! Out of fear of service termination i switched it to 3g. But i am wondering if i can ...
Hey community,If I change my number, will there be a voicemail message informing callers that the old number has been changed to the new number?If so, for how long it's gonna be there? Thanks,Os_liOn
Whenever I switch ON the 3G, I have no network on my phone.I have recently switched to iphone5.
Hi I m new to public mobile. And started an SIM card completely with public mobile. Not ported from other provider ! I can place calls and go internet but can not receive calls. I don't know what to do about it. Thanks. Keyi
I lost my debit card and had it replaced with new expiry and security code so I tried to re-add after my autopay failed when I forgot, and I am unable to add a new credit card and reactivate my plan. It just says unable to process transaction
For the last two weeks 99% of my incoming calls have gone straight to voicemail. Phone does not ring. I have performed all basic trouble shootingon my iPhone 7 Plus to no avail. Outbound calls, texting, and data all work. @CS_Agent I have sent you...
Greetings. My friend just joined PM, but we can't' figure out how to configure data settings on his Samsung SGH-C414 flip phone. I've checked the data set-up from the community, but some of the terminology doesn't match up. Please see the set-up in...
Good morning, I lost my telephone what can I do
PLEASE RESPOND NO TEXT ARRIVES.All third party services confirm messages sent!
Hello!I made a public mobile account sometime in August. During this time, there was a sale that I saw on plans, so I made a new plan which was to switch over on Nov 17th. Normal stuff. Then there was some network crash you guys had to deal with, re...
Wooaaa, competition may be heating up! Between Fido, PM's (last)fall promo, an now FM https://www.freedommobile.ca/plans-and-devices/mobile-devices/device-details/lg-g-pad-iv-8-0 This will be interesting for those that use VoIP services on PM. Keep i...
I'm hoping someone can contact me about a stolen phone. I've gotten a new phone, but I need to disable the stolen one.Please, help me. Thank you.
Just wondering when Telus/Koodoo/Public et al are going to enable IPV6 support? It has been almost 7 years since IPV6 was rolled out and still nothing from one of the supposed leaders in Canadian communications technology. Any idea?
Hey guys, This is my current plan - Pick & PayThis plan includes: -- 3 Choices with Provincial Talk- 4 + 2GB BONUS at 3G Speed- Unlimited International Text- Unlimited Provincial TalkI know that I can only call within my province, i.e. British Columb...
i set up to auto-pay to my bill ,but for some reason, the transation didnt go though. Now my phone plan is locked. I try dial *611 to pay by pre-authorize payment method still no go. I called my visa company and they said there is no block for public...
Hi there, one of my family member plan is expired, and we forgot the login password and the security question to the password. What should I do to get my phone service back. Is there contact number we can call to get the password back too. Please he...
who wants one i hope its cheaper that the 40 dollars plans 4 gb 40 dollars for 6 gb a month ???
I ordered my sim card on the 25 of October, it's now the 16th of November and still nothing. I'm very frustrated and not happy about the fact that I can't even email you about this issue because your only email is a no reply..
Hi,I'm on autopay and I have a technical payment issues such that the system would not accept my updated valid (verified by Master Card) credit card info. I removed the old card and even removed myself from autopay, but the system is not able to pro...
Please verify my IMEI # +++++++++++ as it's not found in your system, thanks.
Received text message:'Public Mobile here. Your payment is due tomorrow & there isn't enough money in your account to renew your plan. For more info visit publicmobile.ca/selfserve'My question is, if I have activated auto-pay, why am I even receiving...
