Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transferring from Fido to PM

Hi everyone, I like to share some information if you want to transfer from Fido to PM without losing you mobile number. Here is the easy way to do it!1- Walmart is your best friend going there will get you free sim card (save $10) and $25 credit 2-...

How to change add-ons

I made a mistake in puchasing add-ons. How can I make changes. I want to cancel one and make sure that I only purchased what I wanted. Thanks

Resolved! Creating account

Hi I can't seem to get pass the verifying number where you enter the 6 char code that is sent to my phone. Everytime I enter it, it seems to send a new code and fail. @CS_Agent

Porting Public to Koodo, quest about positive balance

I recently moved my and my wife's phone plans from Public to Koodo due to their most recent offer, and I wanted to know how I can get the extra credits on my Public account refunded? I used vouchers to add balance to it, and I currently have $70 on o...

Need sim puk code to use sim

I just put it in a s7 and it says need sim network puk code

Help accessing my account

Could a moderator please message me in regard to getting into my self serve account?

Resolved! New Activation, No Data

Hi There, I activated my new account on Aug 23 and my data (3G only) is not yet working. My account plan shows data used as 0. I have an LG G5 originally from Telus. I have rebooted, followed the instructions for APN settings, tried "WCDMA only" (th...

Resolved! Active long distance plan is not working

Hello, I have active long distance plan (the 400 minutes add on) which is still active and has lots of minutes left in the plan; however, I made long distance to call someone in Holland today and I got a message "sorry, talk is not included in your c...

Can't Verify Account, Can send but not receive calls

Just recently switched to public but am having some issues with both call service and the selfserve website. I completed the sign up process, confirmed via e-mail, yet every time I log in it says the attempt has failed. When I try the password reset ...

Resolved! $25 Walmart activation credit

Hi, I signed up with Public on August 16, 2018 in store at a Walmart. I was told there was a promotion for a free SIM and $25 activation credit (https://publicmobile.ca/en/on/plans/walmart). I have a $35/30-day build your own plan which includes talk...

Resolved! Can't register to Self-serve to replace SIM card.

Hi, I lost my phone but couldn't reactivate a new SIM card online since I wasn't able to register for an online account. Thank you,AJ

Resolved! reactivating account

Is it possible yet to port back into the old email address if you ported out before from PM to koodo and now want koodo back to PM?

Not seeing second month free after getting that deal

Hello, I joined public mobile during a promo where the second month was free. The representative told me I would get it, but I don't see it. I do, however, see a $25 credit.

Cancelling autopay after payment has been made

Hi there, I did not realize that my account was still on auto-pay until today when a payment was made with my credit card. I just ordered a Koodo sim yesterday to take advantage of the latest migration offer, and I was planning on waiting for my sim ...

Still porting problem

Hi, I have still porting issue that is can't receive call " customer is unable not" so I talk with Fido and they said my number is still Fido so you ask with PM. Yesterday I got private message and porting will be done but I didn't get txt message ....

Resolved! Same PM number on two separate SIM cards ?

Wondering if it would be possible to have same PM cell number on two separate SIM cards ?

Need advice - Koodo Talk & Text offer $20

I received an offer for Koodo Talk & Text for $20 /month plus $120 in bill credits ($10/month). - Already have a phone, so don't need one. - Currently on the $25 provincial calling + text plan. No data.- Don't travel to other provinces, so the additi...

ordered public sims did not get anything

hi, guys, my order number is 143816. I placed the order on Aug 12, 2018. It said they would be shipped via express post 3-7 days. I have been waiting did not receive anything now I am not sure what to do since there is no number to contact anyone for...

Port not completed

Port my number from koodo to my public mobile account yesterday night, now my koodo number is cancelled and public mobile number is still not the number I ported, anyone can help me ?

Future of public mobile

I'm seeing koodo deals going around for public mobile my question is are they closing down? Why would they want their customers to go to koodos lol I just paid for another 90 days I don't really want to move to koodos deal or no deal lol

Koodo

I am on old pm plan with call centre. Can u get new koodo offer .the 35 dollars .5 GB.

Data usage

I have a question about the data usage.Currently, I have data plan 4.5G/month with speed 3g.After I used up this 4.5G usage, what will happen if I still want to use the data? PM will charge me the additional data?For chatr, I can continue using data ...

Will I get refund if switch to Koodoo

I got an offer from Koodoo (probably like many of you) and the offer is good till Sept 4. I want to take this offer and am wondering if I will get a refund from public mobile if I port now? I'm currently on the 90 days prepaid plan and my new cycle s...

Can you transfer your balance to another PM account user?

Hi, I'm planning to refer a friend soon which means I'll get the $25 credit. However, I'm not sure if I'll be staying with PM and my renewal won't be for a few weeks. Can I transfer my $25 credit to my friend before I leave? I would hate for it to go...

Resolved! Interested in Koodo offer, but do not want to port out of Public Mobile.

As you know, Koodo is offering nice offers to entice Public Mobile customers to switch. I could use the Koodo offer, but I also have use for Public Mobile. The rewards and plan flexability make it pretty much impossible to switch. Is there also a...

Using data without a plan

Hi everyone, I am using the $10 plan and there is no data included in the plan. If I have to use data, do you know at what rate it will be charged? Thanks

Resolved! Not able to get incoming calls

I’m new to Public Mobile and cannot get my problem solved on line. I am able to make calls, go on line and send mail but I cannot receive incoming calls. All was working fine until I tried to change my number. How do I get this resolved.

Resolved! Excessive Data Usage with SpeedTest

Hello there folks!I just activated my sim card and data.Did a SpeedTest with Data, it just ate 300MB after two attempts after stopping when the download was over.Is that normal?When I do a SpeedTest on Wifi, it doesn't go over 20-30MB Download and Up...

Resolved! SIM Numbers Invalid - UGH!!

I received my new Sim card in the mail today. I went into my account and changed the SIM number associated with my account. I probably should have activated the card first. Anyways, when I try to activate my new SIM it says the number is invalid,...

Got notice I will get reward but never did

On August 21, 2018 my friend signed up with Public Mobile which I was the referral. I got a notice later that day that I referred someone to them and get something in my account but never did. Today is the 24th and my account still shows nothing. My...

Community

Forum Posts