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I ordered a second SIM card to move service for a second line from FIDO, but I kept getting the error message "invalid promo code" using 12MONTHS2GB during checkout. I attempted to submit a ticket but I get error messages re my username when I get to...

I don't have a credit card or AutoPay set up on my account (for personal reasons). I do have money remaining in my account, but I don't see an option to manually make a payment using funds from my account balance. (Only options appear to be to use ei...