"email address does not match" error

[asnow]

When I try and contact support I get an "email address does not match" error. However when I look up my profile I am entering the address that is in my profile. I even did a copy/paste and it still gives me an "email address does not match" error.

[asnow]

Is there a resolution to this problem that many people seem to be having.  That it thinks you are not logged in even though you are.

[kevinf]

I have had this as well, starting at "https://publicmobile.ca/en/on/get-help/contact-us" drilling through the questionaire, eventually you get a form

Looking at the HTML of the form, it is hidden as it doesn't believe the user is logged in

<div class="email-form-field ng-hide" ng-show="userNotLoggedIn">
				<label class="email-form-input-label ng-binding" ng-class="{ 'email-form-error' : emailForm.emailVerify.$invalid &amp;&amp; submitted}">Verify your email address</label>
				<input name="emailVerify" id="verify-email-address" class="email-form-text-input email-form-full-width ng-pristine ng-valid ng-valid-required" ng-model="model.emailVerify.content" required="" ng-readonly="readOnlyContact" readonly="readonly" type="text">
			</div>

[asnow]

This goes back a month. I was attempting to get an answer on the "call limit received" message I was getting when calling Vancouver. I now believer this was probably coming from the called party and not Public Mobile. At that time I tried to contact support and I got the "email address does not match" error. Duh... I just figured out how to do a post (the Go To and down arrow), so I am playing catch up. I would still like to resolve the "email address does not match" error in case I do have to contact support in the future

[Rockdaddy22]

What is the issue you're having?

[will13am]

The moderators are @Shazia_K, @Mary_M, @Saray_O and @Jeremy_M.  Shazia and Mary are the most active.  If you PM any moderator, the message goes into a pool and any moderator can see them and respond.  

[asnow]

I'm new here in the community. Who are the moderators that I would PM.

[asnow]

Thanks. I've done that as well

[will13am]

Try using private messages.  I find it easier to contact moderators that way.