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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 70414 Views
  • 179 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 73596 Views
  • 180 replies
  • 32 Bravos

Resolved! Better selection of emoticons/smilies?

Any chance that the "powers that be" could enhance the selection of emoticons available in the software that runs these forums??? Quite frankly, the emoticons available here are kinda pitiful, when compared to the selection on just about any other fo...

437 number cannot be dialed

Hi I have a friend who has a 437 number and I can’t seem to dial them. Who should I contact for his problem?

Dehe48 by Great Neighbour / Super Voisin
  • 1505 Views
  • 4 replies
  • 0 Bravos

Resolved! Iphone XR esim

Hi, I've heard that iphones offer esim now. I know that public mobile does not support esim yet but it should be fine as I would intend on using public mobile sim card as the main card. I am thinking of using iphone esim for a fido data plan and a pu...

John_Dobski by Good Citizen / Bon Citoyen
  • 3761 Views
  • 9 replies
  • 0 Bravos

Resolved! Number

Are you able to put a Vancouver number on a phone

Lynnleader34 by Great Neighbour / Super Voisin
  • 2162 Views
  • 8 replies
  • 0 Bravos

Resolved! Help - Rarely Use Data, but shows 90% Used

Help - Rarely Use Data, but shows 90% UsedAny insights appreciated.I rarely use cellular except when no wifi or when using my iPhone's GPS.So I I knew it didn't make sense when I received a text early December saying 90-95% of my data was used up. Bu...

bonsai3339 by Good Citizen / Bon Citoyen
  • 3481 Views
  • 10 replies
  • 0 Bravos

Resolved! Self serve

I forgot my email and password of self serve. How can I register again

Sandra1986 by Great Neighbour / Super Voisin
  • 1371 Views
  • 5 replies
  • 0 Bravos

Referral code question

Signed my husband up this am, and used my referral code, it did give a green checkmark beside it after i completed the form. Did a bit of a search on the forum and see can be up to 72hrs for it to show up in my account, also read about a possible tex...

3s_Plenty by Good Citizen / Bon Citoyen
  • 2119 Views
  • 10 replies
  • 0 Bravos

Resolved! Spoilers

Can anyone please tell me how the Spoilers work?

ecowen by Model Citizen / Citoyen Modèle
  • 2457 Views
  • 13 replies
  • 0 Bravos

Resolved! Black friday Promo

Hi I have activated my sim on black friday sale. I got all promotional offers. Thanks to PM. Now im thinking i have too much data that i wont be using it. My question is IF I CHANGE MY PLAN (FROM 40$ TO 35$ PLAN) WILL I LOSE ALL MY OFFERS? HOW TO CHA...

Jeet by Good Citizen / Bon Citoyen
  • 3543 Views
  • 20 replies
  • 0 Bravos

Resolved! Need to add a new email for my account

I forgot my email password and my communitypassword. Ive changed my reset phone number too. I need help putting in a new email for my account and also changing my reset phone number

Davegs by Great Neighbour / Super Voisin
  • 1321 Views
  • 4 replies
  • 0 Bravos

Resolved! Locked out of my account and self serve

Hi Good Day,I'm a new user so I haven't had the service longer than 3 days at this point and I've been locked out of my account and my self serve. Is it possible for me get my passwords reset? 

Roms5 by Great Neighbour / Super Voisin
  • 1308 Views
  • 3 replies
  • 0 Bravos

Resolved! Samsung Galaxy A8 - submodel SM-A530

The tool showing phone compatibility does not indicate the Samsung Galaxy A8 submodel SM-530 as being compatible, but I thought I'd mention mine has been working perfectly fine with Public Mobile. I thought I'd mention it because I hesitated to switc...

Screenshot_20191214-080316_Edge.jpg Screenshot_20191214-081039_Settings.jpg
bealangi by Great Neighbour / Super Voisin
  • 8541 Views
  • 15 replies
  • 1 Bravos

Pixel 3aXL

Anyone else use this? Very much considering it.

rossputin by Model Citizen / Citoyen Modèle
  • 1676 Views
  • 5 replies
  • 0 Bravos

Resolved! Can’t log into my account

I can’t log into my account. I tried to reset, but it told me that my answer to my security question was wrong. Then my account was locked. Then after a few hours, I tried again but still did not work. Please help

tanjinqi7670 by Great Neighbour / Super Voisin
  • 1183 Views
  • 2 replies
  • 0 Bravos

Resolved! Curious

Are you able to send some of your own funds to another public mobile member if they are in need of funds for their account?

Minniepin by Good Citizen / Bon Citoyen
  • 1562 Views
  • 4 replies
  • 0 Bravos

Missing 10$ Off per Month

Hey guys, Me and my wife transfered to public late November when there was a sale for over 40$ get 10$ off for next 6 months.She immidiatly got the 10$ off bonus on her account, I however did not.I have read that it might take some time, so I have wa...

Evgeny_Kasian by Great Neighbour / Super Voisin
  • 2336 Views
  • 10 replies
  • 0 Bravos

Resolved! Can I pay an international bank card?

Hey guys, I don't have a canadian bank account yet (haven't got a job here yet so not getting one, also changing states in 3 weeks so waiting then to get a bank account so this is not a solution) and tried to pay online with my Australian account but...

Resolved! Community Rewards

I was fortunate enough to achievea Top 50% reward last month.  If I check out my reward history, there were quiet a few time that I recieved Top 50% or even better.  But, I've never before received a reward.  How does that work? 

ecowen by Model Citizen / Citoyen Modèle
  • 2052 Views
  • 9 replies
  • 1 Bravos

phone number has been hijacked!

Hi, I just found my phone number has been hijacked, many incoming calls to my cellphone and many persons message me to say my number called them all day! Please help me to solve this issue!

ridgewoodray by Good Citizen / Bon Citoyen
  • 3323 Views
  • 12 replies
  • 0 Bravos

Visa is declined, even though card works everywhere else

Hi there, my plan has been suspended as my payment was declined when I tried to enter my visa information online. I have tried others’ suggestions such as entering my billing information in all capital letters, etc. but nothing is working. Any help w...

heidikhani by Great Neighbour / Super Voisin
  • 2141 Views
  • 6 replies
  • 1 Bravos

Sim Card Invalid

new card just bought today and trying to activate sons SIM and says invalid 

NormaD2469 by Great Neighbour / Super Voisin
  • 2470 Views
  • 9 replies
  • 0 Bravos

Resolved! Model number

So on the page that list the models accepted on this network I can get a phone from any other country? Example I live in Canada but can use an US phone?

Marco3 by Good Citizen / Bon Citoyen
  • 4745 Views
  • 21 replies
  • 1 Bravos

Data overages ? What happens when you exceed your monthly data ?

I was reading on chatr their data policy is no overages, just reduced speeds after exceeding monthly data limit. Does PM also have similar policy i am trying to find more details on overages and costs associated with data overages with PM. This is wh...

htcuser by Good Citizen / Bon Citoyen
  • 5115 Views
  • 19 replies
  • 0 Bravos
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