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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Stuck on old plan that no longer exists

Hey, after browsing PM's plans on their website it seems that the data packages have changed. My current plan is:12 + 6GB BONUS at 3G Speed /90 DaysUnlimited Canada-wide TalkUnlimited International TextThis plan is $165 per 90 days. Now, I can build ...

delay in sending texts

There is a 2 minute delay in sending text messages. I already restarted my phone and the problem still exists. Please help. thanks

10 Digit Sim code

I checked my phone by enter the imei and it says it s compatible with the phone and im pretty sure my phone is unlocked Please help me out when i insert the sim and power on it wont let me in without typing in the 10 digit sim code

Rewards not applied during my monthly auto pay on June 10/11, 2018

Hi, I registered for auto pay so that's supposed to be $2 off plus I referred someone else who's been with Public Mobile the same day June 12, 2018 that I started so that's another $1 off. I should be seeing $3 off my monthly bill but the auto pay sh...

Login and incoming Internationa call

I just activated my number yesterday in Walmart. But I can’t log in to view my account. It says I have used the wrong email address which is not. 2. I can’t receive international call (sucks). My number is 902xxxxxxx. Need help ASAP

No registered on network

Hi i bought new sim and plan yesterday .but when put it in its showing no network and when i dial number then its says not registered on network . Pls help

Promos

Just wondering, but yesterday, I signed up two phones. I noticed that promotion didn’t work for me when I activated the 2 SIM cards. Anyone know why that is ? Thanks in advance

Re-activating plan and changing plan at the same time

I was away for a month so I cancelled my plan. I will only need to reactivate my plan for a 1 month period because after that I'll be out of town again. I tried re-activating my phone plan but it wouldn't let me choose the new 1 month plan I wanted a...

Missing Text Messages

It has occurred multiple times now where someone would text me and I would not receive it. The sender would not receive any undelivered text errors. This has happened to people who from various carriers sending me messages and it occurs multiple time...

Resolved! PORTING A NUMBER

My friend wants to take advantage of the weekend deal... but they have DSL on their home number they wish to port over... the DSL company says they will need a week to send someone out to change to a dry loop. Is it free to change the number later? I...

Resolved! Help with password resetting

Hi, I've forgotten my password and I'm not receiving any link to reset my password when I fill out the form. I need to make a payment for my account to stop being suspended so pretty frustrated I can't access it! Thanks so much! @CS_Agent

WOW Mobile Kingston, Ontario

I had a great experience today at Wow Mobile at the Cataraqui Town Centre in Kingston. When I told my mom about Public Mobile she was very intrigued. I saw the flash sale on for this weekend ($0 sim card and 30 day for $0) and decided this was the we...

Resolved! Refund for 400 min Intl Long Distance?

Hi I recently purchased the long distance addon not knowing that all countries were not included. I was attempting to call the Philippines and got the "Talk is not a part of your plan" or something like that from the PM automated attendant. If I had ...

Port a number from freephoneline.ca to Public Mobile

I ported my number from freephoneline to Public Mobile. However it can only do call out + SMS in. It cannot send out SMS and if you call the number, still goes to freephonline.ca. Any one has any idea?

Paid for the wrong plan flash sale

hi as most of you know there was a sale today and yesterday. payfor a 30 day plan and get the next 30 days free ( they would add credit to your account in the next couple of days) . so i picked the wrong plan and want to change it but also receive th...

Resolved! My number has not ported

I have taken a new account with Public Mobile and a plan with a temporary number. I came home and went to self serve to port my number over. I entered my details and after about 15 mins i lost my connection with Vergin which was where my number was a...

Resolved! Picked the wrong plan!!

Today I accidently changed a plan to Data ONLY I meant to do International Text + Provincial talk + Same amount of data for same price! I'll need help, thank you! @CS_Agent

Resolved! Public Mobile Walmart - 20$ credit not-received.

Hello community, I recently bought a new SIM-card with a 30-day-plan at a Walmart location, however, I never received the 20$ account credit mentioned below. The SIM card was bought on May 12, 2018 and was activated straight away. Everything else wor...

Help me out

Hello everyoneI decided to join PM back in 2016.The current carrier I was with was offering me amazing deals and so I decided to just stay for a few more years. They could not offer me better deals again so now I am switching to PM for good. The time...

Resolved! Typo while porting phone number

I made a typo while porting my phone number now I can't port because it claims there is one in progress. Is there a way to cancel the porting and retry?

Just got 2 plans a week ago and now a sale?

I missed the last "pay 1 month get next month free" and walmart said it could be a long time before it comes back on. I trusted their word and signed up 2 plans. Now, this sale comes out. Any way to credit the two accounts (saves me $100 with the 2 p...

Resolved! Flaky data

Hi, I have a new activation from yesterday. Calls and texts work fine. Data does not work well. One webpage might or might not load succesfully, then all subsequent pages fail to load. Waiting about half an hour seems to make another page work, and t...

Resolved! Refer a friend still work with flash sale this weekend?

Title says it all. If I send someone in store to pick activate a sim and get that free month can they also use me as a referral for the $10 off for themselves and/or the $1 off my bill a month ongoing?

Changing Phone Number From Koodo

I've selected Change number from my account settings in Public Mobile, and gotten the "number was changed successfully" message but my phone number is still my old one 12 hours later? I had to switch from Koodo mobile so they couldn't do it for me au...

Number not ported over

Hi, I just got a new account at Public. my phone number is. But the number is not ported over. Can you please contact me for next steps.

Flash Sales

Dear Public Mobile. You are naive to think your systems are robust enough to handle the volume of traffic generated by a 2 day flash sale!! Non sensical activation error after error! Am a seasoned public mobile user but seriously get your ×××× toge...

Resolved! Clarification on What is a New Customer?

Hi. I'm not sure if this is the correct area but I wondered if someone could clairfy a couple of things for me. 1) There are promos that are available to new customer's only. If I already have an account and would be willing to open another account...

Allow users custom avatars

This came out of a discussion with @LEGO @RobertQc @will13am I think pm should allow users to have custom avatars. If they are worried about the images then allow them after users have reached a certain level (posts or Bravo's etc)

Phone won't connect to 4G, only 3G

The past couple days I haven't been able to connect to 4G,my phones only showing 3G. Tried taking out the battery/Sim card and those haven't worked.

Defective sim no refund

Approximately 3 weeks ago, I ordered a sim from public mobile, and received it several days later. I set up an account and inserted the sim into my phone.Sim did not work, I contacted the community and received help from a moderator. My phone was f...

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