Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Iphone gave out, purchased a new android and put my sim card in the android It works but most people i know have an iphone and they are getting my texts But they cannot send them to me. My spouse has iPhone and she has no problems
Hey everyone, I just swapped to public earlier today. About 12 hours ago now. I have ported my number over from bell and it works now for outbound calls, and texting works both ways. But I can't text long distance numbers, and can't receive calls, an...
Auto pay reward was never credited to my account. I would like the problem solved.
Hi, I have a Samsung Galaxy Nexus (i9250-M).According to the link below it's a GSM/HSPA phone.https://www.gsmarena.com/samsung_galaxy_nexus_i9250m-4432.php# When i do a phone check (link below) on Public Mobile I get a green checkmark on 3G 850MHz, 1...
London Drugs told me my self serve account was set up when I moved my number to you a few months ago. I lost my phone and have bought a new sim and London drugs says they can't help. Without a self serve account I am unable to activate my new sim in ...
I am missing 3 gigs of data from the last 6 days while my old phone was smashed and before I got this new one set up. And my welcome offer from when I first signed up last year of 500mb was never credited to my account either. I'm looking for at leas...
Does autopay reduce my bill every month by 2$?
Can I port my phone number to another sim not public card
Hello fellow PbMob users and a big thanks to anyone who answers my questions. I should tell you all now that I do not get to login to this website everyday so sorry for late replys. https://www.publicmobile.ca/en/bc/plans/15for250MB-3Gspeed I was w...
I tried to reset the password, but it showed me this message: "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled"
I got 90% thru the setup when I saw that my address had an error message. I had to return to the 1st screen to correct the address but now when I try to get thru the first screen it says my SIM # is invalid. I'm assuming it's becasue I'd already sta...
Hi, I just activated a new plan 6 days ago and was porting my landline from Rogers. I still don't have things ironed out. Got a text from PM saying they are experiencing difficulties processing the request, and that I should complete the SIM activati...
Just for the benefit of others, I am passing along the experience I had over the last couple of days in the event you run across the same thing. My episode began when I could not get phone or text service, although internet was ok. I began searching...
I bought a sim card on a one day sale. Said I'd get 5gb extra data. When do I get that? Don't see it on my account.
Hi there, I'm trying to activate a new SIM card for Public Mobile. I used to be on Public Mobile, ported my number out to Fongo (as I was out of the country for the year), and now am trying to activate a new SIM card. I got to the payment screen and ...
Hi, I signed up with Public Mobile today & used a referral number from a friend. Unfortunately, it didn't work for some reason. Is there any way to remedy this? Thank you!
Hi, I am new to Public Mobile and had a new number chosen during activation. It was available and I got on to the review order page. Before I was able to pay and finish the process, I ran out of time and had to start all over again. I tried to choose...
I am having trouble setting up Auto Pay or making even a one-time payment with my RBC Visa Debit Card. This is the error message I get:Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase ...
So I bought a sim card 3 weeks ago now. I tried everything to activated it, without any success. I deeply regret having choose Publicmobile right now. As they advice me where I bought the sim card, I bought a voucher to refill my account. It did not ...
When I upgrade my plan do I lose referral & other bonuses that billing period?
Hey I started setting up a sim for my friend who's coming to public mobile, I got everything in and to the review part (second to last step) and realized I had some typos, so I used the previous button to go back (not the browser back button) however...
https://www.theguardian.pe.ca/business/charlottetown-mobile-repair-shop-becomes-authorized-reseller-for-public-mobile-cellphone-packages-320121/?fbclid=IwAR1qU4ThWxdN8L4tH77PH4xDmapqy9g0IL7t0dKNSiMbMClDGXszj7FX6uw
Hiwhat should I do?my SIM card is not compatible with my new (second hand) iPhone SEmy present phone is a Motorola 8gb, I seem to have the smallest SIM available in hand
So I changed my payment autopay from my bank card to my MasterCard. And I had 17.00 in credits. They charged me for my 40.00 phone plan. 43$ to my MasterCard. 24 to my bank card and the 17$ credit is gone. But didn’t go anywhere towards the account...
Hello, I have added my parents to public mobile a few months ago and their plans had been recently suspended due to insuffienient funds even though I had set up auto payment for them. Issues I'm facing on both my parents' accounts:unable to see their...
Hello all. I would appreciate any input please. I just signed up and activated my phone.The service is now running and I can make phone calls no problem. But text messages come in and dissapear when I go to look at them and when I go to send text ...
Hello, I just ported my number from Freedom. The sim card is in my phone and I see the PM network, but I got a text saying I need to provide correct ESN/MEID numbers. I dont know these numbers, as I pay Freedom pay as you go and don't have any bills ...
HiI just purchased US roaming talk text add-on and US roaming 500mb data add on.The transaction went through.The roaming data add-on is correctly shown in the my data and add-ons secion of the self-serve overview page. However the talk text add-on is...
I made a table illustrating the differences between the different network.. (I tried to make a text version but Public / Lithium rejected it). Any thing that is missing.. just comment and I will update this. The commonality is they are all prepaid se...
Hi,As mentioned above, I am a new cutomer and purchased my first SIM card online May 31. The next day they had the 1 days sale for 5GB, so it was worth it for me to buy a second one with the intention to activate that one. I bought both using the s...
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