[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Suspend Service
Does it work? Suspend and then "un"Suspend? Does it report your phone as stolen....or do you do that somewhere else?If works ok....is nice feature if you misplace phone for a day or so. Thanks!!!
Port In
I recently ported in my number from NumberBarn, a number parking service. When activating with Public Mobile it didn't ask me for the pin or the account number which is usually the case for porting in. Anyway, my outgoing is working fine but incoming...
Resolved! Unable to get my data on iPhone 4
Hi thereI have a data plan, but am unable to get any data on my Iphone 4. If I go to Settings - Cellular - Cellular Data Network... then there are only 3 fields: APN, Username and Password. I have entered the APN sp.mb.comSo far, I am unable to get...
phone compatibility
Is the alcatel Sparq II compatible with the network?
Resolved! Data not working
Hello, I'm super new to public mobile. I signed up just over a week ago, and opted for automatic monthly top ups in order to receive 250 mb of monthly data free. The data however, has never worked, and I have no idea why. Any help greatly appreciated...
Data Add On Issue
My "Data and Add ON's" only shows 1 GB promo (which is half gone), not my regular 1.5 GB. I'm only 8 days into my billing cycle. There's no way I've used all the 1.5 GB PLUS 500 MB of the Promo! Wondering why my 1.5 GB is not showing!?
Resolved! Billing
Hello,I apologize if this is a repeat but I can't find my original post .I'm new and my concern is I'm on auto-pay Nd just received four separate texts notifying me of my upcoming payment with three different billing dates.March 1,. March 1, March 2 ...
Recharge
How can I recharge my sim ,from home . Which autopay app is valid , there are lot of apps
Resolved! Outgoing calls to 306-580-4001
My usage history shows numerous outgoing calls to 306-580-4001 during a time period when I had my cell phone on airplane mode as I was out of the country. I have read in the community that this shows when you do not answer a phone call and calls are ...
Resolved! Request 2019 invoice
hi mod, I need invoice for tax purpose. Can you help me with this?
Resolved! Additional Accounts
Looking at opening up a couple other accounts for members of my household. Is it acceptable for me to use the same credit card across all the accounts or do I need a seperate card for each account opened? Thanks.
US roaming
I have spent hours trying to get my US roaming to work after I bought the US talk add on. It is very frustrating not being able to talk to a live person for help. I will now return to my old provider because of the very poor service.
Resolved! Registering a credit card
I am having a difficult time adding my credit card to my daughters account for auto top up.
Resolved! Talk not included message
When I enter an invalid number, say missing one digit, I get a public mobile 'sorry talk not included in your current plan' message. I have 100 Canada minutes on the 15 dollar plan. Shouldn't public mobile instead be telling me I've screwed up the ph...
Resolved! I follwed one of your directions on how to sim network unlock my phone and now it says somethin lik
follwed one of your directions to unlock my sim network code and now it says that pluse a puk unlock to
Active a new sim card
I need help activating a new sim card
Caller ID has someone's else's name
Hi.Caller ID has someone's else's name on my out going calls. How to fix ? Thanks
phone compatibility
I have a Samsung Galaxy A50, and wondering if it is compatible with Public Mobile SIM cards.
Resolved! Can't register
I just bought a SIM card and went to create an account but can't because my phone number is already on record. I have never used Public Mobile or created an account before. How can i go about and creating an account?
Resolved! SIM JACKED
My SIM stopped working today and I could not make any phone calls. I tried logging into publicmobile.ca and it says "Sorry, your login attempt failed. Please try again."I click forgot password and it says"ForgotPassword/LoginUnsuccessfulUser_LoginDis...
Teracube
Does anyone know if the new Teracube Phone will work on the Public Mobile Network?
Resolved! Heads up text
Any idea why this is happening? My payment is actually due Mar 1. Will be charged 3 times? Hmmm...wait and see?
Need to activate old account
Hi, I was a client a couple of years ago and I am trying to bring my phone over to public again. The issue is I think I need someone to delete my old username and login because it is somehow still active but it won't allow me to do anything with the ...
Resolved! data share with tablet
I have a telus phone with a tablet on the same account. Can I do a data share with the phone and the tablet on the same account, or do I have to have a different account for the tablet? It has a seperate phone number
Moving
I will be moving a 160 km in the next few months . Do I need to change any of my information? Will it affect my plan in any way?Thanks
Can I set up a recurring talk add-on?
Is it possible to set up and purchase a recurring talk add-on? I would like to have the '200 min US and Canada Long Distance - $8.00' add-on be added continually each and every month. If this is not possible, would the following solution work:Buy a q...
Re: Problems with porting number
Hi,I just switch to PM. And experience d de porting stuck issue. Sent private message to modulator, no response. Would support ticket be different from private message? How to resolve this porting stuck issue or it's a special problem for PM?Thanks f...
Resolved! transfered number from bell
Yesterday I succesfully transfered my number from Bell, (so glad to be done with them and to be here!) and I called them to make sure my account with them is now closed. Their customer service is horrible and I couldnt get a straight answer from them...
Cannot connect
Signed up to Public Mobile and I went into Networks and it says that I am connected but still cannot get service! Help!
Resolved! reactivating plan
Hi, I have a $25 dollar plan with autopay. For some reason my autopay did not work today and my account got suspended. Message said to make a payment to reactive my plan. I bought a $25 payment voucher online from Recharge which I used and it change...
