cancel
Showing results for 
Search instead for 
Did you mean: 

Hotspot tethering not working

Chutchy
Great Neighbour / Super Voisin

Hi there,

 

I need to work remotely due to the Coronavirus. With that being said, I need to connect to a VPN through my phone's hotspot by tethering, but it won't start connecting on the Public Mobile platform. It only works with Rogers. Is this something we can access and fix, or someone at Public Mobile can fix?

 

Thanks

6 REPLIES 6

Jb456
Mayor / Maire

What kind of phone do you have?

 

If it's an Android...check APN settings and add DUN to APN type. Like below.

 

Screenshot_20200217_152632.jpg

Triguy
Mayor / Maire

If you have home wi-fi then it maybe easier to connect to your VPN using it.

gblackma
Mayor / Maire

@Chutchy check your APN settings some phones require Dun to be added in other to tether.

APN type: default,mms,agps,supl,fota,hipri,dun

fujiyama
Town Hero / Héro de la Ville

From what you wrote it kind of sounds like PM is blocking/no playing nice with the vpn connection...

 

So if the APN types posted by @gblackma do not work, you can also try deleting DUN from the listed types

 

Also, maybe this will help =D

Post #6 in this thread for changing the "tether_dun_required" value. The value can be 1, 0 or null. I suggest setting it to 0.

 

You can revert both of these changes, so make sure you do if it makes things worse lol. Just make a note of the original setting before changing them.

helenhelen
Model Citizen / Citoyen Modèle

Do all PM plans allow for hotspot tethering?

z2r2d2
Great Neighbour / Super Voisin

i searched APN in public mobile help & found this link & it works finally:

https://publicmobile.ca/en/qc/get-help/articles/set-up-data-on-an-android-phone