Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, For those of us that don't use a credit card to pay monthly and still use vouchers, maybe public mobile permitting the use of an account balance to purchase a phone could be interesting ? Thank you!
Good morning guys, I went and tried adding data to my account and apparently I am not using the right email. At first I figured I had forgotten my password but I requested to be sent a reset link, I was told that my email didn’t match. I created a c...
My password doesn't work. I need it reset. This site doesn't have a number for an agent. My security question keeps coming up as Test Question? And I don't understand why.
Hi there, I just activated my sim card.I took a new phone number and I'm able to log in to my account.However, my phone not works. I tried to restart, removed sim, and many other actions but nothing happened. I tried to call my new number by another ...
Hello there, There was recently an Android update sent to my phone in the last week. Since then, I have had little or no service while I haven't moved from my apartment. Can't find any help so here I am. I've checked the APN and confirmed it's Public...
Other than outgoing calls, nothing else works: no incoming, outgoing texts; no data. It's been 27 hours since I started the process of switching my phone from Telus to Public Mobile. I have restarted the phone and reinserted the SIM. I contacted P...
So I was given a ticket number and all - but with a gurantee that the new number and new SIM card will work. It is not. I've done all the Simon instructions, but still no service. and now I am here - frustrated and not knowing what to do. I've spent ...
Hello, I have no service on my cell. I switched the SIM card to other cell. Still no service. I also tried to install other SIM card in my cell. My cell works. Cell reboot and SIM card removal.re-installed as well. Airplane mode on and off as well. ...
I cannot receive calls from landlines. It seems that it is specifically Telus landlines. When a person phones they get the message that my number is 'no longer in use'. I can receive cell calls, texts and I can phone cells and all landlines - I simpl...
Hi, i cannot pay my bills on public mobile . My card is valid and i've putted all the right informations. REALLY NEED HELP. I CAN'T receive an make calls. Suspended account cause i've changed credit card number and cannot put the new one so it's impo...
Hello!I can receive text messages (not iMessages) from my group, but because there is a Samsung in the group chat, I can't send anything in the group chat. Please help! I turned on Group MMS and send as SMS for my settings already.
Hi Community!I'm ready to cancel my landline after 20 years (gasp) and use my public mobile number exclusively even though less people in my circle use it. The landline number gets many sales calls. Of course I would rather use the number that's been...
