10-22-2021 02:03 PM - edited 01-04-2022 05:21 AM
I tranfered my phone line to another carrier and until now I am still charged for my monthly fee of $29.89. My account is not deactivated, you could please reactivate and send me a new Sim card.
Thanks
Solved! Go to Solution.
11-01-2021 04:28 PM
So is it safe to assume that telling the OP to contact customer support is not sufficient but we must always include a link or the instructions on how to do so? Does this not reinforce the notion to always include that info in every post? The very thing we have been trying to teach members not to do? Yes it applies in this case but really it is not that hard to find how to contact customer support.
So for that matter....can I add a signature blurb at the bottom of all my posts? Then I can cover all my bases too?!!😎
10-22-2021 05:21 PM - edited 10-22-2021 05:27 PM
No one will send SIM card....sorry..but do you still have old SIM card !
or you need New SIM card is better for you and fast way
from any Retail store or any gas station near you and you buy it right away,
Where To Buy A SIM card,
You can purchase a Public Mobile SIM card at a variety of retail locations. Click Here link
to open our store locator and find the closest retailer to you.
or
Too easy buy it online or in store visit Here link, or Pickup 1-2 Hours.CAD $4.99 Now
and go sign in to Self-Serve, to review your account, if you forgetting email and password
you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,
Good Luck..
10-22-2021 05:08 PM
@valdecantosj wrote:I tranfered my phone line to another carrier and until now I am still charged for my monthly fee of $29.89. My account is not deactivated, you could please reactivate and send me a new Sim card.
Thanks
When exactly did you start the porting process with the new carrier? You said the PM account is not deactivated, so you should be able to log into it?
Contact PM via this link to request/authorize the transfer if you no longer have the PM SIM:
Then contact the new carrier to ask them to restart the porting process if necessary.
10-22-2021 04:21 PM
If you requested your number be ported to your new provider but did not reply YES to the PAT (porting authorization text) and you no longer have your pm sim card you will have to contact customer support to "verbally" or rather technically give written consent to authorize the port.
Once you have done this remove your autopay and contact your new provider to formally request to port your number into your new account. Make sure you do this while your pm account is still active. As mentioned by @Anonymous you can get your current account status and renewal dates by calling 1 855 4PUBLIC and enter your 10 digit phone number.
10-22-2021 02:08 PM - edited 10-22-2021 02:10 PM
@valdecantosj : Do you still have the old original SIM from here? If so, what happens if you insert it?
Is your old number from here working on the new service for both in and out services?
Edit: What happens when you dial 18554public and enter the old phone number?