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Invoices

farmerboy
Great Neighbour / Super Voisin
I sent this request on Thursday and apparently did not answer the email soon enough.  I will try to be more prompt in addressing this next time.  As I still have the same problem,  the question I need addressed is: I need a copy of invoices for income tax purposes.  When I go into my account, I can view my transaction history but the amount shown does not match what is being charged to my credit card i.e. October 11 on my credit card statement it shows charges of $53.28 but this is not showing on the transaction history for a payment.
5 REPLIES 5


@Anonymous wrote:

 @farmerboy : Because all the numbers in the self-serve are shown before tax.

The payment method collects the tax ie. registered payment card, voucher at POS, instant top-up at POS.

So no, the payment history won't do you much good. It's been a long-standing suggestion/request but this place doesn't move very quickly on these sorts of things.


There is logic to NOT show taxes in transactions. You just have to get used to it. But as said there are taxes shown on every type of payment other than auto-pay. And a manual top up even shows taxes. 

Look at your Telus bill all in non taxed dollars then each sub total in a different summary shows taxes owed. 

benfatto
Deputy Mayor / Adjoint au Maire

@farmerboy Your credit card and the charges showing in your account will never match; your credit card includes taxes, the account does not. 

Unfortunately, you need assistance from the CSAs' Team. To get a ticket 

click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in the bot. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

 

If you have problems submitting a ticket, you can also send a private message to the CSAs, but this alternative contact method may have a longer response time. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Once you connect with them you will need:

  • First name, Last name   
  • Full address
  • PM phone number & Account #    
  • Email address     
  • Requested Month / Period    
  • Amount paid    

Takes up to 30 days, and they will send a pdf to your e-mail. Here's an example of what you will receive.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Ac...

Anonymous
Not applicable

 @farmerboy : Because all the numbers in the self-serve are shown before tax.

The payment method collects the tax ie. registered payment card, voucher at POS, instant top-up at POS.

So no, the payment history won't do you much good. It's been a long-standing suggestion/request but this place doesn't move very quickly on these sorts of things.

LeePublic
Deputy Mayor / Adjoint au Maire

You can contact a CSAgent from the link below:

https://www.publicmobile.ca/en/sk/send-us